Thread Number: 58850  /  Tag: Modern Automatic Washers
This sound is about to put me into an asylum.
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Post# 814330   3/16/2015 at 21:56 (3,299 days old) by murando531 (Augusta, Georgia - US)        

murando531's profile picture
This knocking/popping/whatever-you-call-it sound this washer is making is about to have me needing heavy medication. I've been patient and tried to ignore it and stop worrying about any little weird noises because of the machine being so different than anything else, but I know without a doubt that THIS noise wasn't intended with the design.

For anyone who didn't see my post on the original subject of this washer, it's a Maytag Bravos XL MVWB725. It performs beautifully, and I've grown to love how the machine works and have learned the do's and don't's in order for it to work properly. Since around January, it's been making a sound that I can only describe as though someone is tapping their knuckle on the plastic of the agitator, and yet it only makes the noise when the basket is rotating slowly, or in the first part of it ramping up to speed in the spin. There isn't a thing I can see that could be making the noise, because the outer tub can be completely still and it will knock away, and there isn't a thing that I can see underneath that is loose or moving. If you rotate the tub by hand ever so gently without causing the tub to rock, you can feel the pop. The best way I know to describe it is like your ankle popping, you can't see anything happen but you can hear and feel it.

I've taken some video, and this one was the most clear. I let it rotate slowly, then stepped it to medium speed, and then full speed. Notice that it does it a little until a certain point and then goes away completely. At the end when I stop it, and then start the slow rotation again is when it really starts making the noise, around 2:15.

I'm at a stalemate. It does it so intermittently and yet when it does it sounds like someone is knocking on the door. And I most certainly don't want to just ignore it only for it to turn into a major failure in the bearing.







Post# 814335 , Reply# 1   3/16/2015 at 22:15 (3,299 days old) by Joe_in_philly (Philadelphia, PA, USA)        

joe_in_philly's profile picture
It almost sounds like billiard balls hitting each other. Are there metal balls in the balance ring?

Post# 814355 , Reply# 2   3/16/2015 at 23:03 (3,299 days old) by rapunzel (Sydney)        

Leave the room, shut the door and put on some headphones with your favorite tune.

Post# 814389 , Reply# 3   3/17/2015 at 03:35 (3,299 days old) by mrb627 (Buford, GA)        
Sounds like

mrb627's profile picture
The mechanism that interlocks the tub to the impeller is slipping or ratcheting.

Malcolm


Post# 814392 , Reply# 4   3/17/2015 at 05:14 (3,299 days old) by Brisnat81 (Brisbane Australia)        

That noise just sounds like noise that a top suspended tub makes.

If you grab the suspension arms and shake them can you emulate the noise?

It doesn't sound that unusual.


Post# 814421 , Reply# 5   3/17/2015 at 08:50 (3,299 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

That really sounds like a balancing ring issue. I mean, the sound is kind of hollow, plastic-ish and involves something metal or at least rather solid. Hard, dense, movable material and hollow plastic really only boils down to balancing ring for me.
But if nothing helps, you might get a replacement. Something different, maybe? ;)


Post# 814432 , Reply# 6   3/17/2015 at 09:56 (3,299 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
Noisy washer

combo52's profile picture

That sound is not normal [ unlike the noisy drain pump ] did you send this video to WP, I would do this and also mention that it is already on the internet and about to be put on You Tube, I am sure it will get fixed or replaced.


Post# 814475 , Reply# 7   3/17/2015 at 13:40 (3,299 days old) by murando531 (Augusta, Georgia - US)        

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I didn't think it was. I've emailed a friend at WP and asked his opinion before I start the ball rolling with sloppy technicians having to come into my house.

I spent two hours last night taking it apart down to the drive shaft. An hour of that was spent struggling to get the dee-ay-em top open, until I found through research that this is the ONLY Bravos/Cabrio model that doesn't simply pop open by tabs at the front, as nearly every video and demonstration shows. This one requires unbolting the hinge at the back and pulling the entire top forward, and then it lifts.

Anyway, got down to the bare driveshaft. Not a single thing out of the ordinary about the agitator or basket, nor the tub engagement hub, and the driveshaft is clean as a whistle, aside of course some grease. I couldn't get the sound to appear, but at the same time it's impossible to spin the shaft just by hand. I also laid it forward and couldn't find a thing loose within the rotor and stator, and yet with meticulously putting everything back together, it's washing a load of towels right now with the "Keebler elves" knocking away underneath.

My biggest suspicion is that perhaps there is just enough of a imbalance in the tub that it causes it to "chirp" against the shaft as it teeters back and forth, which could explain why after getting up to speed, it completely goes away because the centrifugal force holds it still. It must be such a microscopic movement, but by echoing through all the plastic in the system, it amplifies the sound to what you heard in the video.

I'm hoping that I can muster up my assertiveness to convince them to just send a brand new machine. I was already peeved at the delivery people taking it out of the box in the middle of the street, stomping the styrofoam base out from under it, which for all I know could have done something to inadvertently cause what is happening. Then the fact that it is now on its third pump and yet no one, not the technician nor the Whirlpool service center he called have any clue as to why their own drain pump would sound like this. And the cherry on top, while blundering around the machine while it was laid down with a rolled towel at the lid end to allow us to pick the ungodly heavy thing up, he rocked and banged the machine around enough to push a dent into the corner of the front panel.

A brand new, nearly $1000 machine shouldn't have problems like this within the first few months, nor should it have them basically right out of the box. So if anyone is willing, please send good vibes my way. I love the machine, just don't love the unnecessary issues with it so far.


Post# 814476 , Reply# 8   3/17/2015 at 13:56 (3,299 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Trying to deliver...

... got a connection error ;)

Post# 814536 , Reply# 9   3/17/2015 at 20:27 (3,298 days old) by Frigilux (The Minnesota Prairie)        

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Replacement machine: Insist on the new model that dispenses a Xanax when you press the START button.

:-)


Post# 815347 , Reply# 10   3/23/2015 at 14:12 (3,293 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
I just watched your new videos...

It appears to me your basket is of center. It hit me during the soak you showed. You can see the top ring not rotating 100% in line. Though some discrepancy is normal, thus seems the most likeliest to me by now.

Post# 815399 , Reply# 11   3/23/2015 at 19:15 (3,293 days old) by logixx (Germany)        
Sounds like...

logixx's profile picture
you should have the entire thing replaced. Isn't there some sort of Lemon Law that should cover situations like this?

Post# 815403 , Reply# 12   3/23/2015 at 19:38 (3,292 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
This Washer Is Not A LEMON

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It has NEVER broken down, it has never failed to wash a load of clolthing yet.

 

The two drain pumps that were replaced were a combination of owner over expectation and bad service [ WP should have never replaced the 2nd one ]

 

Yes the machine is making an unusual noise and incorrect noise [ if the video is real  ] and it will be up to WP, the and the dealer if the machine gets repaired or replaced [ but it is repairable ].

 

In the many years I worked with WP we had occasions where WP would just pick up an appliance, give the customer a full refund and include a letter with the refund check suggesting that the customer might find greater satisfaction with another appliance makers appliance. LOL, but true.

 

BUT this washer does not come close to being a LEMON, believe me I have seen a lot of people that have been wronged by an appliance maker, it it usually involves, many trips to a laundromat, many out of pocket expenses, personal injury, or property damage.


Post# 815417 , Reply# 13   3/23/2015 at 20:37 (3,292 days old) by beekeyknee (Columbia, MO)        

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Be careful. It might fly apart and tear up the room. I wouldn't hang around that thing. An old Frigidaire I trust at those speeds, but not that. Too flimsy for my taste.

Post# 815453 , Reply# 14   3/23/2015 at 22:24 (3,292 days old) by murando531 (Augusta, Georgia - US)        

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These could all be true statements, combo52. Because video taken on my "all powerful" HTC One M8 and its "professional-grade" editing software could be so easily modified to add in noise just because I have all the time in the world to make up issues that couldn't possibly be true. And it could also be completely viable for the technician that stood right beside me and called a Whirlpool service outlet, who also seemed to have no idea why the drain pump would be making such racket, to be in cahoots with me, and we're slowly but surely seeing our devious plan to fruition to wrong Whirlpool and Maytag for no reason.

 

But sadly, as much as I would LOVE to have the time for all that, it simply isn't realistic. As much as I and I'm sure everyone else here appreciates your wisdom and advice, save the snarky accusations for someone that ACTUALLY needs them. I find it interesting that in the course of 6 days, your comment changed from supporting my issue to blatantly making a mockery of it. Bless you and your day.

 

My entire concern regarding everything that has transpired with this machine so far is the fear of ignoring such signs and symptoms, only to be thrown under the bus the day AFTER  the warranty plays out, and being left with a useless machine that won't be covered, and even worse, a destroyed laundry room. As the most recent videos I've posted have shown, the noises have progressed to screeching chirping sounds that are now happening at the high spin speeds, in addition to the previous knocking/thunking noises as the tub slowly rotates. There isn't a thing out of place under the agitator plate, the tub engagement hub, nor the basket itself. The basket has only a miniscule amount of play if pushed side to side, which is normal for every Oasis machine I have interacted with.

 

The money paid for this machine was by no means trivial, and though, yes, I have high-expectations because of Whirlpool's reputation in past years for solid construction and because of my experience learning about and working on nearly every WP dishwasher, washing machine, and dryer design since before I started kindergarten, I do understand that there will be certain creaks and bumps and noises that will be made in a machine no matter the grade of construction. As I would think many would agree, the sound of a Keebler elf hammering the side of a rusty old Red Rider wagon while spinning the unlubricated metal wheels as fast as he can is NOT a normal, nor acceptable sound for a machine that has seen barely 3 and a half months of careful use.


Post# 815520 , Reply# 15   3/24/2015 at 08:41 (3,292 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

I think you should really take the basket into consideration.
Again, look at the video of the soaking cycle. you can clearly see the tub moves in perfect union with the sound. And you can hear the sound appears pretty much every half rotation, only its louder once, than more silent again.
Have you spoken to WP\Maytag\ your dealer already?


Post# 815526 , Reply# 16   3/24/2015 at 09:25 (3,292 days old) by murando531 (Augusta, Georgia - US)        

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henene4 - I do. I called yesterday, and after about 10 minutes of hearing "uhhhhhh...ummmmmmm" from the other side of the phone (and yes, he instructed me to unplug the machine for a few seconds.. -_- ), he scheduled me a "senior technician" who I'm waiting for right this moment.

Honestly I thought it had to be related to the basket as well, but after taking it out and hand turning the drive shaft, the "thunking" is still there, and yet I still can't figure out for the life of me where the noise is coming from exactly. I don't have the proper tool to remove the rotor, but whatever the sound is, along with the screeching popping noise it makes now during the spin, seems to come more from under the machine than above, even when there are no clothes.


Post# 815547 , Reply# 17   3/24/2015 at 12:33 (3,292 days old) by murando531 (Augusta, Georgia - US)        

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Man had absolutely no idea what in the world it could be.

Not that he seemed exactly knowledgable. He's a senior technician that has been with this particular service company for 25 years, and yet during the course of this almost 2 hour visit, he did not seem to know anything about how to truly operate on the machine, nor how to do something as simple as put the machine into a Drain/Spin Only cycle, so of course we stood there for almost 20 minutes just waiting for it to spin.  I stood by and kept my mouth shut, and then during that time I showed him the videos of what it has been doing. Then, he put the machine into automatic diagnostics, but not before I told him that the procedure to do so was not to mash every button he could as fast as he could, but to simply hold one button for 3 sec, release for 3, repeat, until voila. After he realized that what I said about the machine not spinning in auto diag., therefore rendering that 10 minutes useless, I had to show him what manual diagnostics was, and apparently it was something he had never seen before.

In addition to all of that, the guy was painfully rough on the machine and its surroundings, because now I have a nice chip in the corner of the porcelain on my previously pristine dryer after he slammed the washer into it twice. There are also scuff marks now on my tile floor because he used a short crowbar to pry the machine up in the front and the back, because he felt that though the machine is already leaning forward ( as that's the only way the basket will be center and not dump water into the floor from the detergent dispenser ), it needed to be leaning even more. Now as it stands right now, the washer can be wobbled with just the slight push of your hand on the top.

What else. Ah! After being on the phone with Whirlpool because he saw that upon gently turning the tub by hand it will clunk and knock 3-4 times with each rotation, they both decided that they had no clue what it could be, nor what the screeching could be during the spin, and he has now ordered a new stainless steel tub AND rotor and stator. And for some reason I just have this sneaking suspicion that: A.) the problem will not be within any of those three parts, as he checked them himself, as have I. He took the basket COMPLETELY out and manually set the machine to 25 rpm spin with only a naked driveshaft (again, I had to show him how to do this), the knocking and popping is STILL there. He also leaned the washer against the wall, which now has a beautiful indentation, and checked the rotor itself and even hammered against it to ensure its tightness. And B.) that by the time this is all said and done, I will still have a defective machine, and in the process, no telling how much other damage to my property.

I think what really pissed me off was the fact that he didn't even know how to open the top properly. His method was to remove ALL FOUR screws on the green hinges, and take the hinges completely off (even after me saying multiple times "I'm pretty sure that you keep the bottom screw in and the top can just hinge open like a car hood") but alas, one of the plastic spacer discs that rests between the cabinet and the top are now broken off, and there's no telling how much stress was put on the electrical cables and vacuum tube because the LID WAS LITERALLY HANGING FROM THEM. I won't even get started on how many times he slammed and banged the stainless steel basket against the cabinet during his hasty reassembly.

The dude is the epitome of the reason why I hate having appliance technicians step into my house, and because my laundry room and both machines have each had a degree of damage in the course of a two hour visit, I'm even more livid at the whole situation.

 

At this very moment I've channeled my rage into constructive explaining and ranting on the phone with tech support. I'm on hold right now because she is forwarding everything to her supervisors, including the links to the videos I have on YouTube. At this point, I've already expressed my distain for this particular technician and instructed that he is not allowed in this house again, and that if the machine isn't downright replaced, I'll make sure to leave the reviews that I've been holding back on every website and outlet that I can possibly find, and that the videos I've posted will also have the details of this experience added into the descriptions and tags. I've always chosen Whirlpool's products, and have always recommended them to the people that seek my advice, which is a pretty decent number of people considering that most everyone that knows me also knows of the passion and fascination I have with these machines as well as the knowledge I've acquired in my lifetime, but so far my faith in the company has been destroyed because of the hassle and headache I've had with what was supposed to be a pleasant and exciting purchase.


Post# 815550 , Reply# 18   3/24/2015 at 13:01 (3,292 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

I can totaly understand you. Just be happy that you didn't destroy your machine your self as Panasonuc told us we would have done.
Sounds like a lot of damage he produced. Take pictures! And next time a technician comes around, document the exact condition your laundry has been in before and after. This way, you could always make some trouble.
And, a friendly advise: As you are annoyed enough by now, just take your time and have your own little fun being the best worst customer they know. Just give them hell, be as annoying as you can and just treat them like they treated you and your machine. And, most importantly, have fun while doing that.
(I know this is considered quite rude and being a pretty friendly person my self, this is the last haven in such situations. But I know everybody felt that way before. And once you liked blood, usually, you can't stop anymore.)


Post# 815553 , Reply# 19   3/24/2015 at 13:32 (3,292 days old) by murando531 (Augusta, Georgia - US)        

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Oh, I understand entirely. And I was actually apologizing to both the representative and to the supervisor afterwards for having to be "that guy". But after the experience with this machine so far and the money spent on it, this entire process has been unacceptable.

 

Try as I may, even after expressing my lost faith and my disgust with how this issue has been handled, and explaining that if left improperly resolved, I'll never let a Whirlpool appliance walk through my door ever again, they still continued to tell me that "they're sorry I've had this experience, but an exchange just isn't possible." Upon asking what I'm supposed to do in the 3 weeks to two months it is apparently going to take to get the basket, the rotor, and stator delivered, all the while the machine is progressively sounding worse and worse, she basically told me that it's a bridge I'll just have to cross when I get to it.

 

I've never been so livid in all my life, and yet I'm too damn nice a person and STILL I get trampled on. So now the result is that I have a "brand new" machine sitting in my laundry room that already has a dent, scratches, stress on the electric cables and possibly the vacuum tube, dings in the tub, and two broken retainer tabs on the tub ring and a broken cabinet spacer, along with the screeching and knocking of a demon trying to escape the pits of the underworld. Add to that my chipped dryer, the scratches on my tile, and the imprints of the control panel and lid holding the weight of the machine as he rested it against my wall.

 

So, as of right now, I've already left "raving" reviews on Maytag.com, Consumer Reports, and Amazon, and I'm planning to do the same to every website I can find this washer, including both Lowe's and Home Depot, and any other retailers with the option to leave reviews. And those videos I have posted? Every detail of this whole ordeal will be described in vivid detail. And on the day it gets "repaired", everytime the damn thing even hiccups the wrong way, their phones will be lit up like Christmas. The rest of the society may not care how these big name corporations have come to treat their consumers, but that's not how I work. If I can cause them even a percent of the headache and hell they've caused me with this single machine I'll feel a little better. That is if I haven't shed the last of my patience and taken the POS to the road and said to hell with the money I spent.


Post# 815555 , Reply# 20   3/24/2015 at 13:46 (3,292 days old) by mrb627 (Buford, GA)        
Sorry...

mrb627's profile picture
I have had similar issues with an LG set I purchased 6+ years ago. After all was said and done, I listed them on craigslist and sold them. They were awful and looking back, getting rid of them was the right thing to do. LG doesn't care about their customer's any more or less than Whirlpool. So, my suggestion to you is let them fix it, then move it to someone else. You'll sleep better after all.

Malcolm


Post# 815562 , Reply# 21   3/24/2015 at 14:18 (3,292 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

I can't find your review on Maytag's website, but I hope you linked AW.org as well ;)

Post# 815566 , Reply# 22   3/24/2015 at 15:02 (3,292 days old) by murando531 (Augusta, Georgia - US)        

murando531's profile picture

It may take a bit. They always take forever to "approve" reviews. And I actually didn't think about linking the AW threads but it's a great idea!

 

And I agree Malcolm, this week, and especially today, I've been disgusted to even walk into the laundry room. For us here that have the amount of attachment to our appliances that we do, no one should have to deal with that feeling. And I'll most likely let them piddle around with it all they want, and sell it to some sucker and let it be their problem. The ONLY solution to change how I feel is to get a brand new machine in the box, and to start things fresh the way they should have been from the start. If this were happening at 1.5 or 2 years, I'd be more understanding, but not 3-4 months. Unacceptable.

 

So here we are, my trusty WTW4800 sitting in its rightful place. It has never once betrayed me in the three years I've had it, and I'll think long and hard before I ever take a chance on betraying it again. It may not look as pretty as the Bravos but it's sure built a hell of a lot better.


  Photos...       <              >      Photo 1 of 2         View Full Size
Post# 815587 , Reply# 23   3/24/2015 at 18:35 (3,292 days old) by beekeyknee (Columbia, MO)        

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If they won't take it back, pick a room, line the walls with sheets of metal or something indestructible, run it in there and leave the room. Maybe it will last and maybe it won't. But you won't have to worry about it.

Post# 815651 , Reply# 24   3/25/2015 at 02:57 (3,291 days old) by Murando531 (Augusta, Georgia - US)        

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I'm lying here wide awake because I can't stop replaying the events of the day through my mind again and again. I cannot believe the audacity of this "senior technician" who put more effort into telling me "not to use powder detergents because liquids and pods are best" and that 2 tablespoons of detergent is all that is needed for a full load of dirty clothes. He had no clue how to operate the diagnostic modes on the machine, much less how to simply run a Drain and Spin cycle, and most certainly didn't know how to properly open the top of the machine. I also forgot to mention earlier, when I stated that I and knowledgeable colleagues have never heard an Oasis machine behave this way, he said to me in the most hateful 'you're an idiot' tone: "Well bud you're thinking of the wrong washer because this is a Maytag (points to the logo on the machine), not a Kenmore." I should have booted him out of my house at that very moment.

Because of the abuse and negligence he showed my machine, and the downright disrespect to myself and my intelligence, if I wanted the machine replaced before the visit, I most certainly do now. As a loyal customer to Whirlpool who has spent almost $4000 on their appliances in the past two years, I should not have to endure this kind of nightmare from a brand new machine. I should not have to endure countless arrogant technicians stepping into my home, causing damage to my property through their carelessness and insulting the knowledge that I've spent my entire life acquiring. And the most frustrating and angering part is that I should NEVER be told by a head supervisor of customer service that there is simply nothing that can be done, and that an exchange simply isn't possible, and that when the machine begins to majorly fail, that it's a bridge I'll have to assess with customer service when I get to it. Having worked in appliance retail, I've seen countless cases nearly identical to mine where the machine was swapped with no problem to the customer. If a customer can have a brand new oven replaced because she didn't like the smell the first time she ever turned it on, then surely to god I deserve to have a machine replaced that is now crackling and popping and screeching like a banshee, especially after the patience I've had with it for 4 months. In the time it's going to take for the rotor, stator, and basket to be delivered, and for the technician to come and perform the replacements, there could just as easily be a brand new machine on its way and this whole thing could be over. Why he insisted on ordering those parts after establishing that the sound persisted with all three removed from the unit, I have no clue. And having major component repairs/replacements on a machine that has barely been in operation for a season is as unacceptable as the engine in a car needing major repair or replacement after only a couple thousand miles.

With time to think and gather my thoughts and feelings from the tangled mess they were in today, I've become even more livid at the situation. And my mistake today was being too polite and patient, and not putting my foot down and explaining that the only two acceptable solutions to this problem are 1. an identical machine delivered still in the box to my garage, NOT unboxed in the street before I even have a chance to get outside, and most certainly without having the bottom shipping base stomped out of it, or 2. a full reimbursement for the money I paid for the machine and to have the dreaded thing carted away from my house for good.


Post# 815653 , Reply# 25   3/25/2015 at 05:41 (3,291 days old) by retro-man (- boston,ma)        

Not to rain on your parade, but I feel you are going about this the wrong way. I have had major leaking issues with 2 whirlpool fridges, a side by side and a top mount. Screw customer service, look up online the top management in the company. Namely president. I contacted his office and dealt with his secretary. Upon our conversations, in a rather rational voice, don't want to piss her off, I let my wife handle this woman to woman, they replaced both of our units and paid for all the work replacing walls, insulation, cabinet removal and floor replacement. Customer service is worthless when a situation like this arises, you need to go to the top. This will get you more action quicker. Explain to them the situation and all you have gone through. They don't like to hear this but they need to know. Hope this helps in your situation. Oh I forgot to add that this started with an e-mail to him and she reads all and responds for him.
I have found this works well dealing with Lowes and Home Depot also.

Jon




This post was last edited 03/25/2015 at 07:18
Post# 815719 , Reply# 26   3/25/2015 at 10:47 (3,291 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
you are so right if i could go back in time

pierreandreply4's profile picture
Well you are so right if i could go back in time back to 2004 i would of had my inglis superbII whirlpool direct drive washer rather then replace it with my duet but sadly we can not go back in time i50.tinypic.com/xcnjeq.jpg...

Post# 815752 , Reply# 27   3/25/2015 at 14:05 (3,291 days old) by ea56 (Cotati, Calif.)        

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I absolutely agree with reply #25 by retro-man, go right to the top. But whatever you do, keep CALM,, but remain firm and clear in what you want to make you whole again. I always write down the points I want to cover before the call is made, and check them off as they are covered and what you were told they would do to satisfy you. And be SURE to document the call thoroughly! Make note of the #you called, date, time and who you spoke with. Also, note what you were told by the person you spoke with. This is a legal document if you need to go further for a resolution, but I doubt that you will. By the time you reach this level the company most always wants to make the situation right.

Post# 815756 , Reply# 28   3/25/2015 at 14:31 (3,291 days old) by mrb627 (Buford, GA)        
Pick A Target

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You will probably have more luck addressing the store where you made your purchase rather than the manufacturer. I had to deal with the store manager directly to get them to take back a laundry pair that was nearly six months old.

Malcolm


Post# 815772 , Reply# 29   3/25/2015 at 17:34 (3,291 days old) by Murando531 (Augusta, Georgia - US)        

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I've received notification emails from every site I posted a review on, saying that they have been approved and are live. Except Maytag. I got an email just now saying that my review "was appreciated but did not meet their guidelines". Meanwhile, as I've been checking the product page, the reviews were mixed, until now, in which around six or so positive 4 and 5 star reviews have appeared as the first items on display in the review panel. I'm sure it's entirely coincidence, except that my review isn't "approved" as I read the guidelines and didn't say anything out of line except for the truth, but at the same time I suppose I have put up more of a persistent fuss than most people do. Things that make you go hmm...

Also, I actually have called the original dealer (Home Depot), but they said that during the first standard year of warranty, all issues with the machine would have to be addressed directly with Whirlpool/Maytag. After that, the extended warranty through Asurion (which I confirmed with the service rep at Maytag is backed by Whirlpool directly as well) kicks in, and at that point I could call HD support, but they will always direct me straight to Asurion. Checks out as true because during the time I worked there, that was our protocol. I suppose looking back, I should have addressed a replacement concern with HD within the first couple of weeks, but because at that time the knocking/clunking sound was so infrequent, I didn't see it as an issue at the time.


Post# 815776 , Reply# 30   3/25/2015 at 18:06 (3,291 days old) by logixx (Germany)        

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Our consumer magazine always dedicates two pages to reader's response letters on various subjects. Recently, one of the letters was from a guy who bought a Beko dishwasher that broke down shortly after the warranty had expired (two years in Europe). There was a little editor's note under the letter saying that the consumer magazine had contacted Beko and the dishwasher was repaired free of charge. Maybe that's something you might want to try as well. Consumer Reports is certainly able to put more pressure on WhirlTag than a single person.

Post# 815781 , Reply# 31   3/25/2015 at 18:38 (3,291 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
why not write a complaint letter to home depot or call

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Have you tough about writing a complaint letter to the home depot store where you bough your bravo washer or ask to speak to the store manager or direction about the problem with your bravo washer because eather the consumer protection office us or canada and the original legal warrenty of the washer if the washer has a defect from day 1 they must replace it and maybe this will help translated to english as best as i could but will post the full link so you see the pictures as well.

Martin and Melanie are parents of three children: Antoine, Melanie and Rose-Marie . When a family has five people, as the their, we must, of course, make the washing more than once a week.

For Antoine, the eldest, the chore of washing is part of the daily games. It must be said that his parents have a washer amazing, with a door on the front and not on the top.

"Our approach is always to buy the good and to buy for the long term. That is how we manage our affairs, said Martin. I much prefer to pay a little bit more expensive to buy something of quality and owning things sustainable. "

In 1998, Martin and Melanie Ferland have thus increased their choice on the first model front loading washing machine of the Maytag company, the Neptune. A household appliance which has its price: $1549 before taxes.

Mold Problem

barely five years later, signs of mold, on the inside of the appliance, attract their attention. These brown spots, which are found especially on and near the rubber seal, are well imprinted and do not disappear, even with a good cleaning.


Worse, these molds may stain sometimes clothing. For the price paid, Martin and Melanie really didn't expect ca to their washer. They are very disappointed.

"I contacted the customer service and was told that several customers had the same problem, stressed Melanie. The company has admitted that it was squarely a manufacturing problem. "

Maytag agreed to change at his own expense the seal, even if the one-year warranty is expired. The torque is reassured, but not for long.

Temporary Solution

"barely a year later, we have seen of small stains reappear, told Martin. There has been intensive cleanings, but, (three months later), it was found that ca was going from bad to worse. "

This time, Maytag refuses to pay for the services of the technician. At most, the manufacturer will pay 50 per cent of the price of the new seal.


"When you pay the parts and labor, ca costs approximately $200, $250, supports Martin. Then, if I must pay [this amount] all 18 months or 2 years to have a good quality of normal washing, ca begins to be a washer that is expensive. " "

I find ca damage to buy a device supposedly of quality and finally to find me with something which is not fantastic", adds Melanie.

Martin and Melanie have sent a formal notice to Maytag. Even if the warranty is expired, they feel the company has obligations to them, considering the price they paid for their washer.

"We are asking] a permanent solution, explains Martin. If the permanent solution is to replace my washer, it replaced my washer. "

The law protects

According Me Jean-Pierre Fafard, a lawyer specializing in consumer law that the invoice has consulted, the torque has reason to require a permanent solution. In Quebec, the statutory warranty protects consumers well beyond the warranty offered by the manufacturer.


"The guarantee of the consumer protection act said that a well must have a reasonable time, having regard to the price that the person has paid, explained Me Fafard. More expensive, more than the guarantee to which it was right is long. "

The articles 37 and 38 of the consumer protection act also provide that the well, he either used or new, must serve the use for which it is intended.

"Then, a refrigerator must refrigerate, pursues Me Fafard. If it stops its function of refrigerate, the person then has a remedy during a reasonable lifetime, depending on the device in question. "Even

the cars are covered

Serge expected precisely to roll for a reasonable period when he purchased a van used to cost $15 000 to a Ford dealership. "A major breakdown occurred, a month and a half after [the purchase], he says. The transmission has caved in on the highway. "

The car can no longer move forward. Worse, the guarantee of a month is already expired. Serge must therefore pay the towing and an important part of the repairs. "I had the impression I have been had, quite simply, he says. There was a latent defect and i made have. "

I hope this helps you



CLICK HERE TO GO TO pierreandreply4's LINK


Post# 817788 , Reply# 32   4/6/2015 at 16:58 (3,279 days old) by murando531 (Augusta, Georgia - US)        

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So last night I did some spring cleaning/maintenance to the laundry room, mainly to super clean the CatGenie and to vacuum out the dryer duct and under carriage (pulled out a tennis ball sized wad of lint from the Y-trap, can't be too careful!!). Because I already had the machines out of the room, I decided that I'm tired of the Bravos sitting practically in my kitchen, and because it's now being replaced anyway, I figured I'd put it back in, fix the leveling that the tech absolutely botched up, and let it run until the new one gets here. I love how the machine performs despite the terrible racket it makes, and at this point if it's going to tear up any further, it doesn't matter now. They did tell me to continue using it until it was repaired, after all.

 

It's funny, it has moods. With the few loads I've done, sometimes it won't make a peep out of line, and sometimes it sounds like animals battling in the laundry room despite there being no imbalance in the load. My luck is that they'll get the machine back and go to test it, and it will behave perfectly, and they'll think I'm an idiot for wanting it replaced. I almost want to leave a note inside telling them to please put it through its paces because its so bipolar, but oh well. I'm sure there's some philosophical law on this kind of thing, like some twist on Murphy's law or something! Haha


Post# 817808 , Reply# 33   4/6/2015 at 20:02 (3,278 days old) by logixx (Germany)        

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Have you decided on a replacement yet? As for the *cough - get a front loader - cough* special sorting needs of these HE top loaders into heavy and light loads: have you tried putting heavy items in first and lightweight items on top? I read this as a hint in some HE TL manual.

Post# 817809 , Reply# 34   4/6/2015 at 20:38 (3,278 days old) by murando531 (Augusta, Georgia - US)        

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Haha. You'll see how I feel about front-loaders on the "New WP Cabrio" thread. :P

 

As for the replacement, I decided on the MVWB880. The only difference between it and the TOL that is now unavailable for sure is the built in heater. The TOL also has the "seamless" glass lid, which I actually do NOT like in person because the front part, the handle I guess you'd say, of the lid is plastic, and you can feel the rough plastic ridges between the chrome and the underside's plastic. The 880 and the 725 I'm sending back both have metal tops that are feel much more solid, and the 880's lid is metallic grey where mine is white. It was a tough decision though, because those new Cabrios are gorgeous. I'm hesitant however because I'm usually never one to make a big purchase on something that is a first generation design. If I do get one sometime down the road, I'll wait until minor revisions have been done and any kinks worked out *hint hint: get rid of that detergent drawer WP please and thank you*.

 

I'm hoping that my strain of bad luck keeps at bay this time. I've given my dues to Mother Karma with this machine so surely she will smile on me this time around. I'm stoked about it though! And keeping my fingers crossed and knocking on wood, etc. The 880 has more cycles, more options (including a No Spin option, which I wished for on the 725), and the tub is slightly deeper, with a modified tub ring that is supposed to improve the recirculating spray pattern. I even get the shiny little MCT agitator cap!! Lol

 

As for loading, putting mixed items is okay with a light load, it's just not recommended, by me personally and possibly by the manual, to try washing a fully filled load like that. When I did, the tub filled up about halfway, but even with putting the heavy in first and light on top, they got mixed and tangled about. I feel that if the agitation profile was tweaked a bit, it could handle it.

 

Speaking of that, I'm eager to learn what the Colors/Towels cycle, which mine lacks, will do differently. I'm hoping that it is designed to use more water, but unlike the Bulky cycle it will alternate between aggressive and gentle agitation to keep the load distributed. I learned NOT to use the Bulky cycle for anything but a comforter because it ONLY does 2-3 rotation oscillations, with no short strokes before the spin, and everything becomes a wad of heavy wet fabric to one side of the tub.



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