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Thread Number: 62088
/ Tag: Modern Automatic Washers
maytag class action lawsuit |
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Post# 847109 , Reply# 1 10/22/2015 at 19:01 (3,101 days old) by wayupnorth  (On a lake between Bangor and Bar Harbor, Maine) |
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Post# 847110 , Reply# 2 10/22/2015 at 19:13 (3,101 days old) by appnut (TX) |
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 Some of it was design issues--they were brought out a bit too early to market. But each subsequent model series up through the MAH7500 improved significantly. But by in large, the majority of issues were user error problems. My boss just replaced her original Neptune in August and never had one problem. The bearings were going out. She followed all the guidelines. Did not wash in cold water all the time. Left the door and dispenser open between loads. Never any smell or mold issues. Yogitunes loves the used Neptunes he's found. Now, the Samsun-produced Neptunes that were sold right before the Whirlpool acquisition were a whole different story. Many people did not, nor did they want to understand how to wash in a front loader. Similar with the Calypso products. Those were the best high-efficiency top loaders in performance and they did get the bugs worked out over time. But people compalined and didn't understand them either. If Neptunes had had a window, I would have bought them in a heartbeat. | ||
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Post# 847121 , Reply# 5 10/22/2015 at 21:07 (3,101 days old) by DADoES (TX, U.S. of A.) |
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| Post# 847158 , Reply# 6 10/23/2015 at 06:13 (3,101 days old) by arbilab (Ft Worth TX (Ridglea)) | ||
Did anyone actually GET a Neptune class-action settlement? Cash? How much? Compared to the grief, if any? Wait, lemme guess, a discount coupon for another Maytag? Just what you wanted.
I bought a washer in 1998. If Maytag had a window I would have bought that but I went with my gut-- no window, no sale-- and bought ElectroFrigiWhite. Which despite known weaknesses has been no tribble atall (Scotty, Star Trek). Didn't just dodge a bullet, but a 50-mm shell. | ||
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Post# 847160 , Reply# 7 10/23/2015 at 06:31 (3,101 days old) by askolover (South of Nash Vegas, TN) |
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Samsungtags SUCK! I had one for 2 days and returned it to lowes because it just wouldn't balance...no matter how much or little was in it! That's why I will NEVER buy a Samsung washer. 2005 it was, the motor had gone out in my Asko so we got a new Neptune....decided to just buy a new motor for the Asko and sent the Neptune back. Horrible washer. I have a few friends that had the original Neptune made here, they loved them. I used a few in a laundromat too. | ||
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Post# 847169 , Reply# 8 10/23/2015 at 07:59 (3,101 days old) by DADoES (TX, U.S. of A.) |
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Post# 848327 , Reply# 9 10/29/2015 at 09:53 (3,095 days old) by Yogitunes (New Jersey) |
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Post# 848378 , Reply# 10 10/29/2015 at 13:50 (3,095 days old) by Jetcone (Schenectady-Home of Calrods,Monitor Tops,Toroid Transformers) |
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Love my MAH3000 | ||
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Post# 848719 , Reply# 11 10/30/2015 at 18:25 (3,093 days old) by GELaundry4ever (Nacogdoches, TX, USA) |
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getting worse. You thought Maytag was bad with their Neptune? Wait until you hear this. Since 2006, Whirlpool now owns Maytag. Gone are the days when they cared about quality until the mid '90's. Now, it's about quantity. | ||
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Post# 851216 , Reply# 14 11/12/2015 at 13:25 (3,081 days old) by Volvoguy87 (Cincinnati, OH) |
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Neptunes.
The Neptune is one of the worst understood washers out there. The first 2 series (MAH3000 & MAH4000) were rushed to market before they worked all the kinks out. The 5000-7000 series are far better. The Neptunes were 1st-Generation (of the modern era) front loaders. Since the NNeptunes were the 1st high efficiency washers many owners had encountered, they were unfamiliar with how to best use and care for them. Their performance is quite good, when used properly, but there was a steep learning curve that proved difficult for many owners. They were revised so much that figuring out the parts lists and substitutes for them can be a challenge. They are proving themselves to be pretty durable. I still wish they had windows in the doors.
After Maytag killed the Neptune design, they retained the Neptune name on Samsung-built washers. This was a huge mistake! In the appliance parts company where I work, Samsung and LG are considered to be the absolute worst of the worst. Poorly thought out designs, bad construction quality, and lousy parts support are hallmarks of Samsung & LG major appliances. The rule of thumb at my company is that LG & Samsung major appliances tend to have a useful lifespan of 3-5 years. The real Neptunes also tended to rinse better, and perform better in general, than teh Samsung replacements. My $0.02. Dave | ||
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Post# 851448 , Reply# 15 11/13/2015 at 15:27 (3,080 days old) by Yogitunes (New Jersey) |
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if it doesn't come with a window....improvise, and make one yourself....
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Post# 851591 , Reply# 16 11/14/2015 at 14:01 (3,079 days old) by jetcone (Schenectady-Home of Calrods,Monitor Tops,Toroid Transformers) |
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So | ||
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Post# 851604 , Reply# 17 11/14/2015 at 17:00 (3,079 days old) by Yogitunes (New Jersey) |
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I honestly don't know why that thing is there......just seems more like a center of gravity pull to keep the door in shape....
if I am correct, the 3000 didn't have anything inside, all hollow the 4000 added a venting system type tube....still don't know why, the dispenser is open to the outside at all times.... and the 5000 and up got this spring doodad added....but yeah, they claim its for balancing, yet not really hooked to anything for balancing as far as the tub or suspension that's connected from the tub to the base... funny thing to notice, the tub is actually bowl shaped, yet the clothes stay near the back during spin, but by centrifugal force, they should spread out towards the wider part near the door...sort of like a solid tub throws the clothes up towards the wider part of the tub, they don't stay near the bottom..... | ||
| Post# 851614 , Reply# 18 11/14/2015 at 17:38 (3,078 days old) by Johnb300m (Chicago) | ||
counterbalance
The counterweight in the door can interact with the whole washer as an assembly by counteracting the harmonic frequency of the unit in spin. It would help keep it slightly quieter during high spin. It's similar, I believe, to the swaying counterweights in skyscrapers.
As the tub shakes in spin, the whole cabinet can vibrate at certain frequencies. The door, being attached to the cabinet, acts as a unit assembly, and helps counteract the harmonic vibrations from the cabinet in opposite of the vibrations from the tub. It does "something" but it's hard to know its effectiveness unless we scientifically studied a unit with controlled spins, sensors, algorithms and running this rig with the counterweight in and out of the door. Newer machines have obviously gotten around this issue via other suspension solutions. | ||
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Post# 851668 , Reply# 19 11/14/2015 at 22:30 (3,078 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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Neptune, the washer that brought down Maytag
Sadly IMHO the whole Neptune saga showed just how bad things had gotten at Maytag (at the top)and spelled the soon demise of that once great company.
First generation machines should never have been let loose on the public. Once complaints began coming in Maytag should have ceased production, pulled every unit off floors and even offered to purchase back sold units. Then the whole thing should have been totally reworked from top to bottom. Maytag eventually did some of these things but it was too little and too late. Maytag should have also well known 99.9% of the American market had no experience or even knowledge of H-Axis washing machines. Thus it was going to be a step and new learning curve to get Mrs. American Housewife up to speed on how her wash day was going to be different. You cannot leave doors closed on H-Axis washers when they aren't in use; PERIOD. Laundromats and commercial laundries "air out" their machines overnight. Those that do not develop the same musty/mold smell as domestic units treated the same. Maytag also should have abandoned the "Neptune" brand name after it became so clearly tainted. A totally new machine should have had a new name to disassociate itself from that hated appliance. | ||
| Post# 851729 , Reply# 20 11/15/2015 at 07:54 (3,078 days old) by arbilab (Ft Worth TX (Ridglea)) | ||
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Or renamed it Uranus with the accent on the 'anus, to show a sense of humor.
I bought a FL in the early Neptune days. Rejected Maytag cuz it didn't have a window and went with ElectroFridgiWhite which never failed. Or stank. Or locked me out of the door except in spin. Or cost as much but almost. Or needed more than shocks and springs-- not fluid rings or antiresonant cabinet-- to keep it from galavanting about. Or fried its main board, it didn't have one. Wait, I don't know for a fact the cabinet was NOT antiresonant. And I somewhat-compulsively monitored spins, having weaned on a slant Westy. Spins being the most entertaining. Better than what was on TV in 1954. | ||
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