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Thread Number: 6536
KitchenAid quality spinning downward |
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Post# 131633 , Reply# 2 5/28/2006 at 15:12 (6,536 days old) by panthera  (Rocky Mountains) |
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KevIn,
I am sorry to hear of your problems. You cared enough about the brand to invest the time and, together with your wife, equip your house with what should be perfect products. Apart from the excellent suggestion you look for older, better made crisper drawers, there are two things I suggest you do: 1) Write a letter - with photos - to Consumer's Union, the California Chamber of Commerce, Underwriter's Laboratories and everyone else who has anything to do with product quality and safety. Broken crispers are a big pain in the ass. Vent hoods falling, potentially causing very hot oil to spill and start a fire, are a safety risk and worthy of governmental intervention. 2) Write to KA and tell them what steps you are taking and why. Let them know how disapointed you are and make perfectly clear that you are going to let the entire world find out just how dangerous and poorly made their expensive products are. You might just want to have a lawyer working for a consumer's group do it for you. I know people always say it does no good to complain - and usually it doesn't. But every so often someone does sit up and pay attention. Personally, I wouldn't use that range hood, I would take it down before it does fall down again and perhaps do some serious harm. Good luck - what a bummer! KevEn | ||
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Post# 131699 , Reply# 7 5/29/2006 at 01:26 (6,535 days old) by panthera (Rocky Mountains) |
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Hey Kevin, | ||
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Post# 132426 , Reply# 9 6/1/2006 at 12:48 (6,532 days old) by rinso (Meridian Idaho) |
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I was hoping that Whirlpool would do a better job of their stewardship of the KitchenAid brand. One would expect WP to use KA as their flagship line for more than just cosmetic purposes. | ||
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Post# 132429 , Reply# 10 6/1/2006 at 12:57 (6,532 days old) by toggleswitch (New York City, NY) |
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This is exactly my problem with "quarterly results" oriented US corporations. Do some g-damned long range planning like everyone else in the world is doing! G-d bless you! Perfectly stated. I suppose if EVERY company is pulling the same BS there is nowhere to turn. Doesn't ANYONE want a repeat customer? I have no desire to buy foreign; especially major appliances but at this point why should I not? | ||
| Post# 135640 , Reply# 12 6/14/2006 at 20:08 (6,518 days old) by johnb300m (Chicago) | ||
You guys would be so proud of me
Take a look at what i've been writing in KitchenAid's dishwasher forum. I think i got the moderator a little defensive :)
CLICK HERE TO GO TO johnb300m's LINK | ||
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Post# 135649 , Reply# 13 6/14/2006 at 20:41 (6,518 days old) by toggleswitch (New York City, NY) |
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| Post# 135656 , Reply# 14 6/14/2006 at 21:28 (6,518 days old) by mixfinder () | ||
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Kitchenaid Defensiveness I belong to WACEM, a yahoo group that collects mixers. There is a VP from Kitchenaid, named Vern, that lurks there. If anything too negative is said about Kitchenaid, he tries to discredit the poster. Kelly | ||
| Post# 135665 , Reply# 15 6/14/2006 at 23:22 (6,518 days old) by peterh770 (Marietta, GA) | ||
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| Post# 135678 , Reply# 16 6/15/2006 at 00:15 (6,518 days old) by johnb300m (Chicago) | ||
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yeah i knew that would probably happen. but i have no hard facts or evidence. Just "word of mouth" from some owners and repair men. my data is just "general consensus".....no hard fact. I didn't expect it to hold up too well, that's why I spun my posts as "constructive criticism" and things to keep in mind and all that jazz.
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| Post# 135700 , Reply# 17 6/15/2006 at 07:03 (6,518 days old) by mayken4now (Panama City, Florida) | ||
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