Thread Number: 677
Compensation to Maytag Neptune owners |
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Post# 50624 , Reply# 4   12/8/2004 at 11:44 (6,871 days old) by parunner58 ![]() |
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Tolivac, you are so right. When you go into a "Big-Box" you have to be ready to tell them what you want. They really do not know what they are selling. When we need to buy something major I do a lot in internet surfing, the opinion sites, manufacturuers and so on. I then go to the store ready with thte model# I want. I am fortunate, we still have two local family owned appliance stores that I can go to. one is a Maytag/Frigidaire store and the other sells GE. We did want to get a Duet but did not want to go big-box. I know about 7 friends that have Neptunes and none have said anything nice about them. I hope they all get their money.
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Post# 50667 , Reply# 6   12/9/2004 at 01:09 (6,871 days old) by Launderess ![]() |
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IIRC Circut City or perhaps it was another "Big Box Store" fired nearly all or most of it's higher paid/senior sales people and replaced them with the drones that pass for sales people today. The higher paid staff treated their sales jobs as careers, that is they knew their stock, kept up to date on technological advances, keep customer mailing lists and so on. In short they did what any professional salesperson would do to build a "relationship" with a customer and keep that customer for life. Today it seems most appliance sales people in all but some local/smaller appliance dealers are there to answer basic questions and process orders. Normally I know more about an appliance than the salesperson, and they end up asking ME questions. Also means have to bite my lip when over hearing some poor person/couple being sold a load of flannel regarding an appliance by some sales person. Usually will get the "it's none of our business look, let's go", and can only tell these poor people/person will be so sorry if they listen to that salesperson's line. However in defense of appliance stores and salespeople many report that the margins in appliance sales are very low. Also that many people come in to look at appliances, take up the salesperson's time and go off to shop via the Internet for a "better price". If customers want great service, they should be willing to support the little guys and thank him/her in the proper way by closing a deal. I'd be discouraged too if all people did all day is treat me as a reference library. As for those exteneded warranty programs, there really ought to be a law. Stores like Circut City and Best Buy make HUGE sums of money selling these programs and their value is of little use unless the customer reads and understands what they are getting. Launderess |