Thread Number: 73404  /  Tag: Modern Dishwashers
Miele dishwasher
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Post# 969425   11/22/2017 at 17:07 (304 days old) by Michael (London /England)        

What a nightmare day!..Last week I had a repair (new gasket) on my washing machine (Miele 5964)and the guy said both my washing machine and dishwasher needed descaling as we have very hard water..i duly bought descaler from Miele and it arrived yesterday.
Following instructions, I started both machines and went off to bed..5 o' clock this morning I went down and the washing machine had finished, but the dishwasher said "drain"...I checked the filter and got the book out but couldn't find out what was wrong..checked the non return valve..nothing.
If I manually emptied it, it would fill, heat and wash but not empty.
I rang Miele and they were helpful but said if I called them out, it would cost 120 for the first hour etc or I could get the platinum service plan for 245 that would include all parts and I year guarantee or if they couldn't fix, the money would come off a new machine from them
I pointed out the machine had worked fine till I used their descaler and still worked but wouldn't empty. the guy said pull the machine out and blow down the waste hose...I did and it worked!!!

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