Thread Number: 74256  /  Tag: Modern Automatic Washers
Speed queen scrubbing their reviews
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Post# 980398   1/29/2018 at 11:07 (261 days old) by Lorainfurniture (Cleveland )        

I looked the other day at sq website, the tr7 had a 3 star review. Miraculously today itís back up to 5 stars. The one star review just *vanished*

Post# 980405 , Reply# 1   1/29/2018 at 11:29 (261 days old) by rp2813 (The Big Blue Bubble)        

rp2813's profile picture

Keep an eye on the independent review sites.  When I was shopping on my mom's behalf for a new vacuum cleaner, the Hoover marketing department had invaded almost every review site I visited with lengthy accounts of miraculous performances.


I say, let SQ do the same thing, on their own site and elsewhere.  It will bring them down that much sooner once buyers fork over big bucks for a machine that's poorly designed and can't clean worth a damn.

Post# 980437 , Reply# 2   1/29/2018 at 14:44 (261 days old) by CorvairGeek (Gem State)        

First time poster!
I had noticed that as well on the SQ site. The lady had given it one star and said it was going back to the store because it wouldn't clean her husbands work clothes.
So glad our beloved Whirlpool DD gave up the ghost (>13K cycles estimated, needed a brake/clutch part that took out the original coupler, new timer, and a mystery leak of soapy water - suspect outer tub failure) in December and we got the AWN432. I had always expected SQ to be there :(

Post# 980451 , Reply# 3   1/29/2018 at 16:54 (261 days old) by chetlaham (United States)        
Me thinks

chetlaham's profile picture
They want out of the residential market. There is now way that philosophy will work or not get noticed in this day and age.

Post# 980453 , Reply# 4   1/29/2018 at 17:04 (261 days old) by mrb627 (Buford, GA)        

mrb627's profile picture
Are these even in the stores yet?

Post# 980476 , Reply# 5   1/29/2018 at 18:26 (261 days old) by combo52 (Beltsville,Md)        
New SQ TL Washer

combo52's profile picture

Believe me they do NOT want out of the residential market, they would not have spent more than five years and tens of millions developing this new washer, and no Whirlpool is not going to buy Alliance Laundry Systems.


I do predict that you may see a few changes in their lineup sooner than they planned however, they  may bring back one model with a transmission, they may take another look at selling FL washers for home use and they may redesign this new TL washer, but this will take a while.


John L.

Post# 980478 , Reply# 6   1/29/2018 at 18:33 (261 days old) by Imperial70 (******)        

This post has been removed by the member who posted it.

Post# 980503 , Reply# 7   1/29/2018 at 20:22 (261 days old) by norgeway (mocksville n c )        
It could

Very well ruin their name in the process.

Post# 980511 , Reply# 8   1/29/2018 at 21:09 (261 days old) by GELaundry4ever (Killeen tx USA)        
Very disrespectful!

That was very disrespectful what Speed Queen did! They're trying to protect their image! Look at what happened with Maytag! Whirlpool bought them! I forsee the future of Speed Queen's demise!

Post# 980525 , Reply# 9   1/30/2018 at 00:28 (261 days old) by chetlaham (United States)        

chetlaham's profile picture
@Combo52: I believe you. Granted I am not Alliance by any stretch of the imagination, but I just don't understand why they would self inflict a wound that is obvious to everyone. Silencing customers is the #1 way to generate bad PR in the modern age.

Granted I did see a few negative reviews on the TR's which did not make sense as the machines had yet to be released, but I mean still. Respond with 'we do not believe this review reflects the TR7 because as of December this model has yet to be released' or something like 'we are sorry about your experience and this review is being forwarded to the design team on how the product can be improved. Also what you describe may come from X problem, please see your warrantee to schedule a possible showing for a service technician'

I know because they should ask GE. GE receives BOAT loads of negative reviews and every other one gets something like this: 'Hi this is Nancy from GE. We are sorry to hear of your experience and want to take the time sincerely apologize as customer satisfaction is of utmost priority at GE. This review is being forwarded to our engineering team for further evaluation. In the mean time feel free to contact customer service at xxxxxx' or 'Hi this is Patrick from GE. We are sorry to hear this. There are things you can do to improve cleaning performance such as using the Hotstart option, filling both detergent cups, and running the hot water at the sink for 2 minutes before starting the machine. If this does not improve wash-ability, you may schedule service under warranty. Please see XXXX'

Perhaps not word for word, but thats what SQ should be doing that instead of turning their backs like Sears and every other business that went under or got burned did. It may have worked in the 90s and early 2000s, but today people reason with respect and honesty, not arrogance and stonewalling. You can not sell me something and expect me to like it or condition me to like it.

I hope they bring back a transmission model, that would win a lot of customers over IMO.

Post# 980803 , Reply# 10   1/31/2018 at 22:58 (259 days old) by Spinmon (st. charles mo )        
made obvious...

Was thinking today that the black consoles on the new dud SQ's are indicative of the 'black death' occurring to a good machine and decent company. Sad.

Post# 980820 , Reply# 11   2/1/2018 at 05:51 (259 days old) by chetlaham (United States)        

chetlaham's profile picture
Said black death even comes with a ghostly wail during "agitation".

Post# 980925 , Reply# 12   2/2/2018 at 00:10 (258 days old) by Spinmon (st. charles mo )        

Copy that.

Post# 981428 , Reply# 13   2/5/2018 at 20:06 (254 days old) by Lorainfurniture (Cleveland )        
Hey everyone

I know this is a long shot, but did anyone snag a screenshot of that review on sq. Com? Also, if anyone finds a negative review moving forward, snap a screenshot of it as Iím compiling some information for an upcoming video.

Post# 981682 , Reply# 14   2/6/2018 at 19:37 (253 days old) by Lorainfurniture (Cleveland )        
Iíll just leave this right here

For the record

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Post# 981692 , Reply# 15   2/6/2018 at 23:31 (253 days old) by askolover (South of Nash Vegas, TN)        

askolover's profile picture
I did see that review too but I haven't been back on since it vanished.

Post# 981723 , Reply# 16   2/7/2018 at 10:44 (252 days old) by Infusor (Usa)        

Hey eugene, so i was on youtube just now and i got an alert that someone replied to my comment on speed queens video, seems like this person works for alliance.

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Post# 981736 , Reply# 17   2/7/2018 at 11:34 (252 days old) by chetlaham (United States)        

chetlaham's profile picture
If a person leaves a reply that offends another user, can your account be shadow banned or reprimanded? That comment deserves a well written reply.

Post# 981737 , Reply# 18   2/7/2018 at 11:43 (252 days old) by Lorainfurniture (Cleveland )        

Send me the link to that video

Post# 981740 , Reply# 19   2/7/2018 at 12:01 (252 days old) by GELaundry4ever (Killeen tx USA)        
What a shame!

I expected a furious tidal wave of water in the washer, especially on the heavy-duty cycle! It has a 1 horsepower inverter motor with giant pulley and a 7 ribbed belt but the wash action sucks! What a shame!

Post# 981743 , Reply# 20   2/7/2018 at 12:38 (252 days old) by Infusor (Usa)        

Here is the link to the video.


Post# 981753 , Reply# 21   2/7/2018 at 13:36 (252 days old) by toploader55 (Massachusetts Sand Bar, Cape Cod)        
Speed Queen Vid

toploader55's profile picture
What a load of Horse Puckey.

Post# 981760 , Reply# 22   2/7/2018 at 13:56 (252 days old) by dylanmitchell (San Diego, CA)        

Scrubbing reviews and not taking customer feedback is a good way to destroy a respected brand.

On the 2018 SQ's can the autofill be disabled for full water loads? Saw mention of autofill feature being something you can turn on or off. And are the 2018 SQ dryers mechanically different in any way. I prefer the old style silver vs the super black that reminds me of Kit or Star Wars. Though I'd take any color if it still worked.

Prices are up a bit reasonable for a year to year or model change if the new model was better. AWNE92SP was selling her for around $949 to $999 new AWNE9RS $1,039.

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Post# 981778 , Reply# 23   2/7/2018 at 15:09 (252 days old) by toploader55 (Massachusetts Sand Bar, Cape Cod)        
OK Boys and Girls

toploader55's profile picture
I posted a reply to SQ's Video and attached a link to the Maytag Commercial.

Here's the reply...

1 hour ago
After watching this video I see nothing but poor performance and practically non existent agitation. You could get clothes cleaner with a washboard. I never expected this from Speed Queen. In my own opinion and gut feelings are telling me that the positive reviews are Allied Employees or relatives of Allied Employees. That is the most lame washing I ever have seen in my life. The Commercial Maytag is absolute dream when it comes to buying a new toploader.

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Highlighted reply
26 minutes ago
We understand your concern, eddiewhaler1. Regarding the wash action of our newest top load washer, we are seeing some confusion about how it works. Thereís no doubt that our wash action is radically different from our previous top load model. If one opens the lid on the new machine and expects whatís happening to look as it did before, it will be a surprise. It is different. It is a new design. A game-changing design, and one that came as a result of three years of extensive research and development from a company that cannot and will not cut corners. But our customers donít buy Speed Queen solely because itís well tested. They buy because it delivers quality performance as well. They also donít take ďit really is betterĒ as an answer. Numbers have to tell this story; and they do. Speed Queenís new top load produces 5 percent better wash results than the previous model and it is 19 percent more gentle. These are numbers from standardized Association of Home Appliance Manufacturers (AHAM) tests. So again, while the wash action is not what you are used to seeing, it produces even better results. If you have any further questions, please donít hesitate to reach back out. We hope you will give the new Speed Queen top load washer a try. We are confident you will be impressed.
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Post# 981779 , Reply# 24   2/7/2018 at 15:12 (252 days old) by Lorainfurniture (Cleveland )        
i replied

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Post# 981781 , Reply# 25   2/7/2018 at 15:21 (252 days old) by ken (Ulster Hgts, NY)        

ken's profile picture

Per Speed Queen reply: "Speed Queen’s new top load produces 5 percent better wash results than the previous model and it is 19 percent more gentle."


I can understand the new models being 19 percent more gentle since items in the tub are just swished back and forth while floating during wash and rinse. But just how could they produce 5 percent better wash results? From what I've seen I'm not buying it.

Post# 981783 , Reply# 26   2/7/2018 at 15:26 (252 days old) by speedqueen (Harrison Twp, Michigan)        
AHAM tests, indeed!

speedqueen's profile picture
Alliance Laundry Systems LLC. isn't even a member of the AHAM.

Here is their members list:

Their test procedures don't seem to be public, either. You have to pay $110 to find out what they are, it sounds as though SQ tested their own washer and deem it better.

The link to the AHAM standards for washers purchase page, just in case anyone has the money to waste.

Post# 981786 , Reply# 27   2/7/2018 at 15:45 (252 days old) by johnb300m (Chicago)        

johnb300m's profile picture
I made a comment on Youtube and SQ promptly replied with their new boilerplate about the 5% and 19%. They also said they don't expect word of mouth or videos the prove their point. The numbers are proof.

They're right.
I'll wait for Cnet, Reviewed and Consumer Reports to do their AHAM stain and thread tests. See how THOSE numbers actually come out before I pass full judgement.

Post# 981803 , Reply# 28   2/7/2018 at 17:46 (252 days old) by Lorainfurniture (Cleveland )        
My new video coming soon

Iím currently doing a better quality ,well lit video putting the new queen against the old. Itís going to be a bloodbath.

My first couple of videos I ever did I was trying to shine the new queen in the best light possible. Iím going to be brutally honest this round with real video evidence to back it up.

Post# 981805 , Reply# 29   2/7/2018 at 18:08 (252 days old) by toploader55 (Massachusetts Sand Bar, Cape Cod)        

toploader55's profile picture

I'm sure it will be cringe worthy for Alliance.

I can't wait for that.

Post# 981806 , Reply# 30   2/7/2018 at 18:25 (252 days old) by harleybadger (Pittsburgh, PA)        

Yup, I can verify that review that Lorain Furniture screen-shot was immediately deleted. Because I made that review. And now I am making a video to go along with all the SQ vids on my hubby's and my YouTube channel.

I posted the results of this review on Facebook, and got the standard SQ form letter reply. They said they only delete reviews if they can't match up the reviewer's name with a registered owner.

I will have the video edited and up on our YT channel tonight (Spats Bear,) and Lorain Furniture, feel free to do with it what you wish :-)


Post# 981830 , Reply# 31   2/7/2018 at 20:21 (252 days old) by gansky1 (Omaha, The Home of the TV Dinner!)        

gansky1's profile picture
"It is different. It is a new design. A game-changing design, and one that came as a result of three years of extensive research and development from a company that cannot and will not cut corners."

Some of us remember this "game" and it's been played long ago -- and arguably somewhat better.

Post# 981831 , Reply# 32   2/7/2018 at 20:29 (252 days old) by toploader55 (Massachusetts Sand Bar, Cape Cod)        

toploader55's profile picture
That Skinny Mini seemed to wash clothes very good. Compared to the New SQ.

Post# 981836 , Reply# 33   2/7/2018 at 21:37 (252 days old) by combo52 (Beltsville,Md)        
The Agi-Tub

combo52's profile picture

Probably had better mechanical washing ability [ we won't talk about spinning and sand removal however ] but the video again shows how little you can wash in machines like this considering how much water they use.


John L.

Post# 981891 , Reply# 34   2/8/2018 at 10:57 (251 days old) by CorvairGeek (Gem State)        

A 1 star for the TR7 has appeared.

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Post# 981894 , Reply# 35   2/8/2018 at 11:08 (251 days old) by harleybadger (Pittsburgh, PA)        

Here's the video where I prove that they are deleting negative reviews.

CLICK HERE TO GO TO harleybadger's LINK

Post# 981897 , Reply# 36   2/8/2018 at 11:11 (251 days old) by Infusor (Usa)        

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Post# 981899 , Reply# 37   2/8/2018 at 11:35 (251 days old) by mtn1584 (USA)        
You're playing with fire..........

retired Law Enforcement Officer here, you people are playing with fire and are looking to get sued. Just my opinion based on MY experience.

Post# 981901 , Reply# 38   2/8/2018 at 11:41 (251 days old) by Infusor (Usa)        

Sued for what? It's public information. This is a free country.

Post# 981902 , Reply# 39   2/8/2018 at 11:45 (251 days old) by Infusor (Usa)        

I will sue for violation of my right to free speech and freedom of opinion, via our constitution.

Post# 981904 , Reply# 40   2/8/2018 at 11:53 (251 days old) by toploader55 (Massachusetts Sand Bar, Cape Cod)        

toploader55's profile picture
Love it Harley... "They keep putting lipstick on a pig."

I like to say "You can't polish a sneaker". I can't wait to see the side by each of the Tag and the SQ.

Post# 981915 , Reply# 41   2/8/2018 at 13:23 (251 days old) by harleybadger (Pittsburgh, PA)        

The only claim they would have is libel and defamation, which would only apply if the content is false. The online review would have to be proven as untrue in order to escape the First Amendment.

I would love to see a case brought before a jury.. "He said we were deleting negative reviews and firing dealers in an attempt to make us look better, which WE WERE, but that's not the point"

Post# 981919 , Reply# 42   2/8/2018 at 13:42 (251 days old) by mtn1584 (USA)        

This product has been condemned by a dealer based on his opinion before the machine was even released for sale to the general public. One mans opinion may cost this company X amount in lost sales because of his opinion and videos which he posted online.
People are gonna love these washers and people are going to hate them, everyone has opinion, but if one man's opinion and posting of videos of the washer, working as designed, before it is even out for sale, negatively affects this company's reputation, bottom line and it's employees as well as dealers, then the company can and will seek restitution.
Think about it.

Post# 981920 , Reply# 43   2/8/2018 at 13:44 (251 days old) by mtn1584 (USA)        

Again just an outsider's view of this whole situation based on my experience.

Post# 981924 , Reply# 44   2/8/2018 at 14:04 (251 days old) by Lorainfurniture (Cleveland )        
Just for the record

I purchased this set with my own hard earned money. My review was objective, and no personal insults were thrown. When they sold me this set, they didnít say anything about me ďwaiting ď to put it up for sale, or waiting to do a review. I got this set earlier than anyone else because they knew I was a fanboy and figured Iíd blindly promote their product. Iíll repeat: they never gave me ANY restrictions on what I can or can not do with this set.

The washer does , in fact, work as designed. I never disputed that. I commended them on how reliable and well built it is. It is just flat out false that it washes 5% better than the older version. That is a very misleading (intentional) statement. Sure, with one swatch of linen swishing around in 25 gallons of water it will clean just fine. Under real world conditions it just leaves my clothes a wee bit cleaner than I put them in with a bunch of soap stains.

My ďopinionĒ may have cost this company money, but think about how many hard working consumers saved thousands of dollars by not getting roped in to deceiving statistics and pedigree.

Post# 981927 , Reply# 45   2/8/2018 at 14:31 (251 days old) by mtn1584 (USA)        

my only question, is this a fight that you really want to take on? Is it worth that much to you? Some things are better off left alone. Youíre a small business owner and Alliance is a major corporation. We are all entitled to opinions and views but you know as a businessman itís all about the Almighty Dollar.
I know youíre an intelligent man, I respect the fact that you care about your customers, Hell Iíd even buy from you if I lived nearby. Be careful is all I am saying, you have expressed your views as a tech but your putting a major company on the defensive. Sometimes you canít see the forest for the trees. Your association with SQ ended in a way that Iím sure you didnít want, donít make things worse by antagonizing them any further. Just my advice.

Post# 981929 , Reply# 46   2/8/2018 at 14:55 (251 days old) by Stricklybojack (San Diego, CA)        

stricklybojack's profile picture
You can voice your opinion on any subject.
Statements of fact later shown to be false sometimes have to be retracted, like when newspapers correct earlier false reports, and so on. Just because a company looses business that is not automatically the fault of whomever they decide to blame. They may attempt to sue, but probably won't want the negative publicity that would generate and therefore usually refrain from doing so.
Purposely attempting to harm or defame with lies and false information is of course risky, but it's also most of what passes for journalism these days.

CLICK HERE TO GO TO Stricklybojack's LINK

Post# 981933 , Reply# 47   2/8/2018 at 15:15 (251 days old) by Lorainfurniture (Cleveland )        

I can assure you if I made any false statement I would have got a letter from their legal team immediately. All Iím doing is making videos of the machine in action and posting them on YouTube.

If they want to sue me, I canít stop them from doing so. I have plenty of resources available to me and I will be able to defend myself and my actions. I would really urge sq to not do so as Iím sure a lawsuit of that nature would certainly garner a lot of media attention.

Post# 981934 , Reply# 48   2/8/2018 at 15:25 (251 days old) by johnb300m (Chicago)        

johnb300m's profile picture
There's a lot of fair points going around.
It's also NOT out of the question that if Alliance wants to be exceptionally vindictive, they can absolutely try to pull a "Flash of Genius" and drag Eugene through court for years.
Companies don't care. They have dozens of suits constantly, with an army of revolving lawyers.

I doubt it'll come to that, but it's not like Eugene doesn't have a good defense either.
I hope this doesn't get messy. For everyone's sake.

The real tells will be how the ratings journalists do their reviews and their laboratory wash tests.

Post# 981936 , Reply# 49   2/8/2018 at 15:35 (251 days old) by chetlaham (United States)        

chetlaham's profile picture
And thats why we are in the mess we are in today with pretty much everything. Because people seem to back off every challenge and let psychopaths turn them into their plaything. People turn a blind eye to injustice and systemic problems hoping it will never happen to them when it eventually bights them too harder then they could have ever imagined. Thats not how self preservation or a healthy society functions. While a nation of warriors just scored an entire nation with free housing, food, education, healthcare, and comfort, solitude, and peace beyond there wildest imagination.

If a man has to worry about retaliation from a corporation for stating the obvious then there are much bigger issues at hand then a crappy product and that needs to be dealt with.

I agree he is poking a sleeping dragon, but if he doesn't who else will? He has every right as an educated person to present the facts in order for buyers to make an educated decision. I think it would be immoral not to as customer may have to deal with a $900 loss wishing someone told them beforehand. Do you have any idea how many times I have bought something wishing someone told me before hand?

Post# 981978 , Reply# 50   2/9/2018 at 00:18 (251 days old) by Dylanmitchell (San Diego, CA)        

Saw the video and there's definitely a difference in cleaning. Do the 2018 Speed Queen top loaders let you do deepwater full fill loads and turn off the auto fill setting? My 2017 SQ FL doesn't go all the way to the top because of DOE regs. Anyone know the last year they did the real full fll?

Post# 981979 , Reply# 51   2/9/2018 at 00:23 (251 days old) by askolover (South of Nash Vegas, TN)        

askolover's profile picture
The pen is mightier than the sword......but a video is really hard to beat!

Post# 981984 , Reply# 52   2/9/2018 at 01:27 (251 days old) by DADoES (TX,†U.S. of A.)        

dadoes's profile picture

DylanMitchell:† Do the 2018 Speed Queen top loaders let you do deepwater full fill loads and turn off the auto fill setting?
Picture #3 in your Reply #22 of a SQ model TR7 control panel confirms there are Load Size choices for Small, Medium, Large, and Auto Fill ... so yes, the water level can be selected manually for three levels, or set for auto-sensed.

TR5 and TR3 have rotary controls but the water level selector has the same four choices as the touch-pad model.

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Post# 981994 , Reply# 53   2/9/2018 at 06:27 (251 days old) by combo52 (Beltsville,Md)        
2016 and 2017 Transmission Style SQ TL Washers

combo52's profile picture

Do a full fill, they fill as full as this design ever did, they did turn down the WL on 2014-15 machines however and some people turned them up by adjusting the WLS.


John L.

Post# 982000 , Reply# 54   2/9/2018 at 08:03 (251 days old) by ryanm (New York)        

In answer to Dadoes question I have the new 2018 Speed Queen model TR5 and it does allow you to choose the water level OR use the auto fill and it definitely does fill right to the top. I have been using auto fill only as it seems to be very accurate and I have found the washer does a great job in my opinion as all my clothes come out clean even stained dish towels dirty socks,, etc. It spins the clothes almost dry as well so to me the performance on this machine I like better than my old Speed Queen. I know there were negative reviews so I am not sure if that was done on test models or not but all I can say is since owning this machine I am very pleased I made the purchase and it is still built much better than any other on the market as well. I was apprehensive about it after reading all the negative response but I could not imagine that a company like SQ would actually market a machine that would not perform at least as well as the old models so I took the gamble and I am glad I did after looking into many different brands and models of machines. I have not posted any forma 'review' of my experience yet. I have used hand wash and delicate cycles as well. This machine is also so quiet you can't really hear it when washing.

Post# 982006 , Reply# 55   2/9/2018 at 08:56 (250 days old) by Infusor (Usa)        

Anybody that thinks that the 2018 speed queen cleans good has very low standards.

Post# 982007 , Reply# 56   2/9/2018 at 09:01 (250 days old) by panthera (Rocky Mountains)        
Perhaps RyanM

panthera's profile picture

has been fortunate enough to receive a properly programmed 2018 Speed Queen?

It's simply out of the question that everyone posting videos of these machines operating poorly made it up.

If that's the case - then, great!

Now, Speed Queen needs to contact every single owner (and apologize to quite a few former dealers) and reprogram the things to work as does Ryan's.

(This isn't snark, by the way - Miele did a similar thing in the Spring of 2007).

Post# 982009 , Reply# 57   2/9/2018 at 09:06 (250 days old) by joeypete (Concord, NH)        

joeypete's profile picture
I'm sure that it works fine...but like I said earlier, these machines have turned into a modern machine. You can't just "throw and go" anymore like the previous models. Users need to pay attention to cycle choices, loading properly (not overloading), using plenty of water for the load, etc. Where as the previous models you could pretty much wash anything on any cycle without issue. Unfortunately that's not how most modern washers work anymore.

Post# 982014 , Reply# 58   2/9/2018 at 09:42 (250 days old) by coldspot66 (Plymouth, Mass)        

Sounds like the auto sense feature moves clothing better with less water. Even impeller machines don't do as well with a lot of water.

Post# 982017 , Reply# 59   2/9/2018 at 10:33 (250 days old) by combo52 (Beltsville,Md)        
The New SQ TL Washers

combo52's profile picture

As I have said before many consumers will like this new machine, it has several advantages, better spin, more gentile on clothing, quieter and more reliable and longer potential life.


This new design is not going to be improved to clean really big dirty loads by reprogramming it, it is what it is, we are going to sell some of these machines this year, but as we always do we will have to make sure this washer is a good choice for our customer.


John L.

Post# 982020 , Reply# 60   2/9/2018 at 11:14 (250 days old) by Iheartmaytag (Wichita, Kansas)        
I can understand Speed Queen doing some High speed spinning

iheartmaytag's profile picture
Other than with the laundry.
They spent a great deal of time and money developing the industry equivalent of the Chevy Vega. Right now they are trying to convince their stock holders they did the right thing.

Where I look at them heavily marketing this machine is on the commercial arena. They will program it to auto fill, and sell it as saving resources, increasing profits and more durable. The coin laundries will jump at them where the users have little choice but to pay their $1.50 to have their clothes swished around.

Speaking of coin laundries. I took a big area rug, not too large, but too large for a home machine to the laundry recently. I put it in a Wescomat triple loader, where a double loader would have sufficed. In any case, the regular wash was $4.50, if you wanted warm or hot water add .50 cents. Heavy wash was an additional .50 cents. I hadn't realized that they were charging for warm/hot water anymore. It has been a few years since I was at a coin laundry.

This post was last edited 02/09/2018 at 18:15
Post# 982037 , Reply# 61   2/9/2018 at 13:43 (250 days old) by stricklybojack (San Diego, CA)        

stricklybojack's profile picture
They were said to sometimes show rust on the showroom floor.
For the era the lines weren't bad for a domestic.

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Post# 982038 , Reply# 62   2/9/2018 at 13:51 (250 days old) by RevvinKevin (So. Cal.)        
Sorry to continue the drift......

revvinkevin's profile picture



But the Cosworth (1975-76 only) was the best version of the Vega, IMHO.  A friend has a '76 be bought new and it's in excellent condition, no rust either.


PS... 1976 and later Vegas didn't have any problems with early rust, due to galvanizing all of the body panels starting that year. 

This post was last edited 02/09/2018 at 20:08
Post# 982039 , Reply# 63   2/9/2018 at 14:06 (250 days old) by speedqueen (Harrison Twp, Michigan)        
SQ's Youtube Channel

speedqueen's profile picture

Uploaded another in the consumer focus group series, this one on vibration. The difference is, this time they locked down the comments. I guess they cannot stand the complaints that erupted in the previous video comments.


The video aforementioned:


Post# 982047 , Reply# 64   2/9/2018 at 15:38 (250 days old) by johnb300m (Chicago)        

johnb300m's profile picture
The vibration one is fair.
My parents' Maytag 765 cabinet flexes and vibrates on high spin, even though the spin is quiet and smooth.
The WP/MT steel is thinner, for sure.

But locking down comments?
Wow, what a bunch of cowards.
I PM'ed their channel, telling them such.

Post# 982054 , Reply# 65   2/9/2018 at 16:20 (250 days old) by chetlaham (United States)        

chetlaham's profile picture
Thank you John.

They can punish a few customers, they can't several dozen and more.

Post# 982055 , Reply# 66   2/9/2018 at 16:21 (250 days old) by chetlaham (United States)        

chetlaham's profile picture
Check out this channel btw:

And Maytag seems to have noticed that the market is open:

Post# 982057 , Reply# 67   2/9/2018 at 16:23 (250 days old) by chetlaham (United States)        
SQ cleaning

chetlaham's profile picture

Post# 982060 , Reply# 68   2/9/2018 at 16:42 (250 days old) by toploader55 (Massachusetts Sand Bar, Cape Cod)        

toploader55's profile picture
New Video...

"Horse Puckey" as Sherman Potter would say.

Post# 982063 , Reply# 69   2/9/2018 at 17:26 (250 days old) by joeypete (Concord, NH)        

joeypete's profile picture
I'd pick the Cabrio over the new SQ. But I think the WP machines do a good job anyway, when used appropriately. Though I'm intrigued to see how these new SQ washers work. Curiosity killed the cat, and in my case often, my bank account. LOL.

Post# 982071 , Reply# 70   2/9/2018 at 18:24 (250 days old) by chetlaham (United States)        

chetlaham's profile picture
Buy one, you know you want to! :P

Post# 982075 , Reply# 71   2/9/2018 at 18:33 (250 days old) by kenwashesmonday (Haledon, NJ)        

If they don't want you to sell their miserable P.O.S. machines, I'd say "good riddance". There's just no future in selling such a lousy machine. It certainly won't help you gain any "word of mouth" reputation from your customers.

Post# 982143 , Reply# 72   2/10/2018 at 10:01 (249 days old) by ryanm (New York)        

I was not even going to respond to some of the insulting remarks made on my post but all I will say is I have 'very high' standards for clean laundry and if stating that the new SQ washer I got does a great job gets this type of response on this site then it is not really worth posting if one is going to be attacked for stating their observations. I am not a proponent of any particular brand of washer and thought that people might just be interested in the opinions of an entire family who now has this new style washer. Everyone is entitled to their opinions and I thought that this site we shared experiences with different types of machines and not necessarily to promote one over another. All I can say is if you don't have the machine you don't have the experience with it as I do now, it may be 'different' than one is used to but that does not mean the performance is as bad as many people make it out to be without even having the machine..... you can't judge a book by it's cover. I am not sure if there was any tweaking between the tests and the actual machines that were put out, I can only say it works for me and my family just fine. I don't bother to post anything more on this site on this subject as it seems most don't want to hear about positive feedback on any new SQ.

Post# 982148 , Reply# 73   2/10/2018 at 11:01 (249 days old) by panthera (Rocky Mountains)        

panthera's profile picture

I didn't criticize you. I did leave open the possibility that your machine reflects changes to the programming which resulted in it performing well.


This is not The Collector's Club Which Must Not Be Named, this is a group of people who are capable of disagreeing without being disagreeable.


I've taken radically, totally, absolutely different views to many of the other members here on a few subjects through the years. Some Imperial Queens did, indeed, act rather boorishly but most just disagreed and we continued to work together on the things we had in common.


Your Speed Queen experience matches that of just about all of us prior to the 2018 models. Good for you! 


However - there's no question that Alliance is not reacting to criticism the way Whirlpool or GE or Electrolux react. There's also no question that quite a few videos and user reports show some serious problems with cleaning and even operation compared to other SQ washers.


One way or the other, this will settle out. In a short time, other SQ washers will be found to be working as well as yours - problem solved.

Or, in a short time enough people who like earlier SQ washers are going to chime in with those seeing problems and Alliance will either have to fix things or drop the current line-up.


Dyson and Cadillac and Maytag all went through this at some point. People who buy and sell at this end of the market have expectations which the manufacturer will, sooner rather than later, meet.

Post# 982421 , Reply# 74   2/11/2018 at 23:40 (248 days old) by Spinmon (st. charles mo )        
more Vega...

I'm old so I remember GM's preview ads for the new Vega: "The little car that does everything well". Did very little WELL and then the engine trashed on first several model years.

So again,ALLIANCE,do several different loads side by side '17/'18 with same dirt/stains and same number of items. We will be HAPPY to judge the results!!

Love my 2012 542.

Post# 982431 , Reply# 75   2/12/2018 at 02:08 (248 days old) by chetlaham (United States)        
They are good at painting a picture

chetlaham's profile picture
Noticed this today. Pay attention to how the TOL model is 5 stars, middle of the line 4 stars and BOL 2 stars soon to go to 3 when they delete the review from 6 hours ago. Perhaps its a coincidence, but I can seriously see them giving the TOLs 5 stars and letting more bad reviews slip trhough as you go down the line to create the perception that when you pay more you get more. Typical uniformed consumer will certainly go to the TOL no questions asked.

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Post# 982432 , Reply# 76   2/12/2018 at 02:16 (248 days old) by chetlaham (United States)        
6 hours ago

chetlaham's profile picture
Here is the review. It does not surprise me as this is the customer base Speed Queen normally deals with- not clueless people who just spend more for the fun of it.

Also, notice what it replaced. A 30 year old Maytag which could easily make this a Helical transmission and one of those "finless" agitators. Not regarded as top cleaning washers around here. The fact one of these users is disappointed speaks for itself.

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Post# 982433 , Reply# 77   2/12/2018 at 02:24 (248 days old) by chetlaham (United States)        

chetlaham's profile picture
And notice how the customer could tell the difference between the quality and performance rather then just rate everything negative like a typical dissatisfied consumer. The people buying these machines are not dumb, but extremely intelligent and well informed people. Working class people with a technical background that get their clothes really dirty and affluent college educated individuals who refuse anything less then the best in all categories. Two types of people who will not take dirty clothes or BS. As for the average joe, no way would he or she spend that much money for something that looks like a WWII artifact (in style) when for the same money can buy a really sexy looking TOL Samsung/LG/Whirlpool, or for 1/3 the price a reliable good cleaning VMW assuming they even know about SQ.

This new machine offers nothing for any buyer.

Post# 982483 , Reply# 78   2/12/2018 at 14:19 (247 days old) by CorvairGeek (Gem State)        

The lesser reviews do seem like educated consumers to me. I've been torn with the glowing reviews as to whether they are the average Joe that wouldn't know the difference, or if they are legit at all. Some of the comparisons to the older series seem odd for a consumer product. Even a bit defensive.

Post# 982486 , Reply# 79   2/12/2018 at 14:43 (247 days old) by dylanmitchell (San Diego, CA)        

What's worse than hiding negative reviews? Gaming the review system with testimonials. And full disclosure I have no proof SQ or Alliance is doing this but some reviews are very positive and read like testimonials. Other companies have gone down this dark road and if SQ (again no proof yet) is doing this that's a good way to kill the brand. I may be wrong and the 2018 SQ's may indeed be a better machine and deserve the praise.

Post# 982487 , Reply# 80   2/12/2018 at 14:44 (247 days old) by chetlaham (United States)        

chetlaham's profile picture
Those reviews could certainly be phony. I personally know that for years around me lesser quality rental properties get 5 star reviews from the office staff and landlord to balance out the loads of one star reviews of noisy neighbors, no heat, maintenance that doesn't fix anything, ect, ect. Its obvious as day when they are defensive and list all the amenities of the property like in the local adverts- something no legit renter would write.

Post# 982496 , Reply# 81   2/12/2018 at 15:22 (247 days old) by sq9series (seattle)        

It is their website, they should be able to do what they want with those reviews. What will be more informative to me personally will be customer reviews from CR and other independent sites that do not include reviews from the manufacturer website.

Post# 982525 , Reply# 82   2/12/2018 at 19:23 (247 days old) by aamassther (Hendersonville, NC )        

aamassther's profile picture
And here are their reviews just a few hours later......

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Post# 982581 , Reply# 83   2/13/2018 at 03:54 (247 days old) by mrboilwash (Munich,Germany)        

mrboilwash's profile picture
A company in need of scrubbing their reviews and silencing their own dealers sounds like they are in deep trouble. Does anyone know here on AW about their current financial figures ?

Post# 982585 , Reply# 84   2/13/2018 at 06:02 (247 days old) by chetlaham (United States)        

chetlaham's profile picture
Good question.

Post# 982976 , Reply# 85   2/15/2018 at 22:46 (244 days old) by Infusor (Usa)        

Oh look, reviews gone.

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Post# 983013 , Reply# 86   2/16/2018 at 11:23 (243 days old) by johnb300m (Chicago)        

johnb300m's profile picture
The blatant-ness is......jarring.

Post# 983014 , Reply# 87   2/16/2018 at 11:25 (243 days old) by johnb300m (Chicago)        

johnb300m's profile picture
Has anyone considered tipping off the Milwaukee Journal Sentinel?

Post# 983017 , Reply# 88   2/16/2018 at 12:26 (243 days old) by dylanmitchell (San Diego, CA)        

It's the ultimate irony that Speed Queen a company that grew out of Barlow and Seelig improving existing machines in the 1900's is now controlled by investment bankers in the 2000's (BDT Capital). Any coincidence there have been so many changes since 2015 when BDT got a major stake in Alliance?

In reference to an earlier post, I'm also curious about Alliance's financial figures. And did the redesign of machines start before or after BDT Capital bought up a majority stake? You'd also think the old machine with programming or other tweaks (that a consumer could override later) could have made the old machines compliant? Or were the Dept of Energy Reg for 2018 really too much for the old machines to meet and still perform well?

Anyone one know what's happened to companies like Alliance after BDT Capital Partners buys a majority stake like they did with Alliance in 2015 and if the Investment Bankers (BDT) are now calling the shots?

Post# 983022 , Reply# 89   2/16/2018 at 14:03 (243 days old) by speedqueen (Harrison Twp, Michigan)        
2018 regulation effects

speedqueen's profile picture
The old machines were fine with regard to the new regulations and water usage. The old motor simply used too much electricity. If they used the modern motor design that was more efficient they could have kept everything else the same. If they used the slow speed motor windings for agitation on Normal/Eco and included a few pauses, they even could have kept the old motor.

Post# 983025 , Reply# 90   2/16/2018 at 14:09 (243 days old) by johnb300m (Chicago)        

johnb300m's profile picture
I can say that after the Stephen family relinquished control of Weber Stephen grills to BDT, their whole operation has changed. Domestic sourcing and manufacturing is being all off-shored. I've heard only the high end charcoal products will stay in the US.
Many local Chicago Weber facilities are being mothballed or consolidated.
And I've met a lot of "former" Weber folks recently. So the traditional staff want no part of the changes.
They say it's all changing, and BDT just wants to squeeze more money out of the already very profitable rock.

Be prepared for waves of shoddy Weber quality the next few years until they realize the market will not support their corner cutting.

I am honestly surprised that Alliance has not gone through the same thing yet. Maybe it is, and the market hasn't seen it yet.

Post# 983050 , Reply# 91   2/16/2018 at 18:15 (243 days old) by Supersurgilator (Indiana)        

Ironic, I just checked their website and now all three models have ZERO reviews!

Post# 983061 , Reply# 92   2/16/2018 at 18:45 (243 days old) by ken (Ulster Hgts, NY)        

ken's profile picture
Has anyone emailed and simply asked them why they are removing reviews from their website? I wonder if one would even get a reply?

Post# 983180 , Reply# 93   2/17/2018 at 19:12 (242 days old) by Johnb300m (Chicago)        

johnb300m's profile picture
I asked them in a public way.

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Post# 983218 , Reply# 94   2/18/2018 at 02:28 (242 days old) by thomasortega (Los Angeles - CA)        

I've made a similar question and look at their answer

Hello, Thank you for your question. Transparency and authentic are important to us, and weíd like to help clarify, since there has been some misinformation about our new washers and reviews. We removed positive and negative reviews from our website, because either they mistakenly reviewed an old product or we could not confirm the reviewer purchased the new model.

You're welcome to learn more about our authenticity standards here: HTTP://WWW.BAZAARVOICE.COM/TRUSTMARK/....

Post# 983219 , Reply# 95   2/18/2018 at 02:30 (242 days old) by thomasortega (Los Angeles - CA)        

Coincidently, guess what... the link they informed doesn't work! LOL

Thank you Speed Queen for opening the doors and stretching the red carpet for MY model. Kisses, Darling!

Post# 983480 , Reply# 96   2/19/2018 at 19:29 (240 days old) by MarcLeslie1 (Glenrothes)        
Speed Queen have taken down ALL of the reviews

I looked on the internet just moments ago, and there were no reviews listed at all for any of the toploaders. Seems fishy to me.


Post# 983504 , Reply# 97   2/19/2018 at 21:18 (240 days old) by Johnb300m (Chicago)        
This is their new public response.

johnb300m's profile picture

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Post# 983519 , Reply# 98   2/19/2018 at 23:23 (240 days old) by twintubdexter (Palm Springs)        

twintubdexter's profile picture

If this was Denmark I'd say something was rotten.

Post# 983557 , Reply# 99   2/20/2018 at 08:16 (240 days old) by panthera (Rocky Mountains)        
Given the poor grammar,

panthera's profile picture

I'd say this is a desperate attempt at a cover-up by a low-level mid-management type.

"Transparency and authentic are important..."????

Never mind the rest of that sentence.


Post# 983560 , Reply# 100   2/20/2018 at 08:48 (240 days old) by Rolls_rapide (Scotland, UK)        
"... I'd say something was rotten..."

rolls_rapide's profile picture
Aye - to the core!

Foolish behaviour.

If they delete the existing reviews, and thus have no reviews, people might think that nobody else is buying the machines, and thus folk'll not bother purchasing them in the first place!

Post# 983897 , Reply# 101   2/22/2018 at 19:34 (237 days old) by Dylanmitchell (San Diego, CA)        

rotten but it won't come out in the wash... because the washer doesn't clean

Post# 984238 , Reply# 102   2/25/2018 at 08:09 (235 days old) by askolover (South of Nash Vegas, TN)        

askolover's profile picture

You can't polish a turd, nor can you pick it up by the clean end!

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