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Thread Number: 74313
/ Tag: Modern Automatic Washers
Managed to get a 2017 Speed Queen |
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| Post# 981127 , Reply# 1 2/3/2018 at 18:10 (2,263 days old) by Stricklybojack (South Hams Devon UK) | ||
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Not unusal, or at least I have seen the same complaint here before. The company says that over time they will go away with use. You can try to work out the rough spots with fine grade steel wool. Call your dealer and ask for guidance. The high cost of this brand makes any short comings that much more annoying. Sort it out and know the pay off comes in 15 years and you're still using the same machine with still no need to replace. At least that is what's supposed to happen. Deal with the issue quickly so you can get the new washer smile back on your face. The company never replaces whole machines, but they do replace as many parts as needed during the warranty period without question. The problems with my new Speed Queen front loader were so frequent, and my efforts at getting the machine replaced so futile, it will take many years of trouble free use before my "new washer smile" returns. This post was last edited 02/03/2018 at 18:27 | ||
| Post# 981168 , Reply# 3 2/3/2018 at 23:34 (2,263 days old) by Helicaldrive (St. Louis) | ||
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Easy fix Just get very fine sandpaper and smooth the rough spots. Before doing that cover nearby tub holes with tape so the metal shavings do not go into the pump. Vacuum the tub when finished sanding. Speed Queen told me they replace any tub that snags hose. | ||
Post# 981189 , Reply# 4 2/4/2018 at 01:04 (2,263 days old) by rp2813  (Sannazay) |
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Post# 981200 , Reply# 6 2/4/2018 at 07:27 (2,262 days old) by Yogitunes (New Jersey) |
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yeah, I would rub steel wool over the area....all Stainless gets smoother with use...try that, or call your dealer for recommendations....
your machine most likely is not reaching top speed during the spin, a main cause of poor rinsing and extraction...there are a number of tweaks we do to increase the performance of our SQ's | ||
| Post# 981208 , Reply# 8 2/4/2018 at 09:11 (2,262 days old) by Stricklybojack (South Hams Devon UK) | ||
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Now I understand the rough area is actually a ring encircling the wash basket? That should get you a new wash basket. Call your dealer and get the ball rolling. That said the sandpaper/emery/steel wool might still do the job depending on the depth of the ring. Replacing the wash basket is easier to do for the repair tech than it sounds. They will very likely have to order the part. They can have one shipped direct from Speed Queen as there is a special express parts service for warranty situations like this. I should qualify, at least there is in the States. Assuming the program extends to Canada, nevertheless you're dealer may not know of it, they usually get their parts from an independent distributor. | ||
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Post# 981222 , Reply# 9 2/4/2018 at 10:46 (2,262 days old) by marky_mark (From Liverpool. Now living in Palm Springs and Dublin) |
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 Hi there. Congratulations and commiserations on your new washer! I can totally understand how disappointed you must be feeling right now. I'm sure your husband just wants you to be happy and will be as determined as you to get this resolved, even if that means insisting that the retailer take back this washer and sell you another make/model if this machine is not fit for the purpose for which it was bought.
In terms of it being rough on the clothes, could you please describe the exact symptoms on the clothes that you are experiencing? | ||
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Post# 981341 , Reply# 11 2/5/2018 at 07:55 (2,261 days old) by Frigilux (The Minnesota Prairie) |
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I have the 9 Series (top-of-the-line electronic control) washer (2017 model). Every SQ top-loader has those "scratches" running round near the bottom of the tub. It has to do with fusing the bottom of the tub to the sides of the tub during the manufacturing process.
At any rate, some machines have deeper grooves/scratches, others less so. My AWN542 had them, as well. A floor display machine (model 432) at the dealership had the worst ones I'd seen. I would have made them replace that particular tub. My new (purchased July 2018) 9 series has relatively light scratches. The chances of snagging are decreased when there is water in the tub. If you want continuous slow agitation (unlike the brief agitation/soak protocol on the Delicate cycle) use the Bulky cycle. Agitation is slow and spin speed is fast. Tub leaning is perfectly normal for these machines. | ||
| Post# 981360 , Reply# 12 2/5/2018 at 11:10 (2,261 days old) by johnb300m (Chicago) | ||
Like Frig said. It's from the manufacturing process when they join the tub parts.
They're usually not "flush" with eachother, so they grind them down to smooth out the seam. However Alliance is using a crappy, very course grit grinder to do this, and it leaves the area all rough, and prone to snagging items. Absolute $h!7 if you ask me, from a company demanding money as they do for their products. Very crude. Every SQ I used in apartments was like this. At first I thought it was from high-use wear, like from zippers, jeans etc. But no, it was on EVERY washer I used. They make them that way. #overhyped | ||
| Post# 981363 , Reply# 13 2/5/2018 at 11:27 (2,261 days old) by johnb300m (Chicago) | ||
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Look how smooth even "crappy, cheap" GE was able to get their stainless tub.
CLICK HERE TO GO TO johnb300m's LINK | ||
| Post# 981367 , Reply# 15 2/5/2018 at 11:43 (2,261 days old) by johnb300m (Chicago) | ||
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I don't think people (speculating) expect million dollar machines from Alliance.
But when you're spending 800-2500 dollars on something, you expect a level of refinement. Ok, ok, I know other major retail brands aren't expected to see their 5th birthday. But often times a GE or WP DO seem more refined at half the price. You don't see them with ugly, rough seams, or clunky brakes that need a "break in period" allowing excessive indexing for weeks. I think it's great, mtn, you got smooth tubs. That's how they should all be. But they're not. I've seen it many times, and so have others. | ||
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Post# 981377 , Reply# 16 2/5/2018 at 12:51 (2,261 days old) by chetlaham (United States) |
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| Post# 981419 , Reply# 17 2/5/2018 at 18:16 (2,261 days old) by mtn1584 (USA) | ||
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johnb300m I should also mention that my mom and brother both have the AWN 542 and never had any tub issues. My buddy bought a 2016 SQ and no tub issues either. So I’m not the only one who didn’t have issues. Mike | ||
| Post# 981427 , Reply# 18 2/5/2018 at 19:47 (2,261 days old) by washman (o) | ||
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I haven't had issues either Smooth as a ...................well you can figure it out. In fact, my face is rougher after I shave off a 3 week bearding out in comparison. And I tried all sorts of razors but none of them really get it smooth. But I digress.
Hi Frig! | ||
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Post# 981694 , Reply# 21 2/6/2018 at 23:33 (2,260 days old) by Frigilux (The Minnesota Prairie) |
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Post# 981719 , Reply# 22 2/7/2018 at 09:53 (2,259 days old) by combo52 (50 Year Repair Tech Beltsville,Md) |
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SQ TL Washer Tubs | ||
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Post# 981720 , Reply# 23 2/7/2018 at 10:07 (2,259 days old) by kb0nes (Burnsville, MN) |
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This one appears to be exactly the same as the one we installed a few years ago in my girlfriends mothers home. When they finished the weld seam they simply used slightly too course an abrasive. This does leave fairly deep scratches in the metal. I didn't do anything to attempt to polish them further but it could be done. A fine grit flap wheel in cordless drill would fix this in a couple minutes. With out machine I can't say that there was any clothing damage more then what a top loader is likely to do anyhow. It replaced an old Amana that sure did it's share of clothing destruction...
These machines are well built to be sure, but from a fit and finish and overall touch/feel quality basis SpeedQueen isn't close to other manufacturers. I look at that piano hinge on the door of their new front loaders and just shake my head. Sure it is likely more durable then everything else, but it looks like crap. Perhaps some of this is to be expected from their commercial roots where this is more acceptable. | ||
| Post# 981790 , Reply# 24 2/7/2018 at 16:00 (2,259 days old) by twintubdexter (Palm Springs) | ||
 Ever since I discovered my Maytag's were really Norgetag's we no longer got along. Water temps were off for some time. The only way to get hot was to toggle the HOT button on and off. Turning off the cold faucet caused machine to stop filling. Yes, replacing the valve is easy. Then the machine decided to skip the last spin. Washer would shut off with rinse water still in it. No big problem, I'd just reset timer. Now, just to be mean and ornery, it skips the rinse altogether. I suspect the timer needs replacing. This is not really a timer at all, certainly not like the ones I remember replacing with all the colored wires. It's an electronic control board with a knob. Discontinued years ago (washer is 17 years old) the part is pretty much impossible to find, new or rebuilt.
So I decided to order a new Speed Queen pair, the 2017 kind where the washer's got a transmission, the agitator moves back and forth while the tub does not and it fills up to the top with water. I have my reasons for not wanting a front-loader. I probably made a mistake and chose the electronic console models but I wanted to move into the 21st Century while I still have the time. The discussion and videos from members concerning Speed Queen were very helpful. I don't understand how the 2018 SQ washers and most of the other top load machines can be expected to actually get clothes clean. They seem to just slosh stuff around, sort of like a front-load machine on it's back. | ||
| Post# 981882 , Reply# 26 2/8/2018 at 09:28 (2,258 days old) by wft2800 (Leatherhead, Surrey) | ||
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Sounds like a machine that should have been rejected. There's no excuse for leaving fit-and-finish work to the customer. | ||
| Post# 981884 , Reply# 27 2/8/2018 at 09:48 (2,258 days old) by johnb300m (Chicago) | ||
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Thanks for the testimonial, Ryan!
It'll be interesting to learn of more real-world data as more of these machines get dispersed in the field. Like a family who all owns the same cell phone on the same network, and gets drastically different reliability....I wonder what the differences will be, such as your positive experience, and Eugene's well documented negative experiences? | ||
| Post# 981887 , Reply# 28 2/8/2018 at 10:28 (2,258 days old) by twintubdexter (Palm Springs) | ||
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Good for you Ryan. It's important to be satisfied with something new especially when it's pricey. I've been excited about a new purchase several times only to have "friends" go out of their to say I made a mistake. In most cases they've been dead wrong. Enjoy your new Speed Queen.
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Post# 981971 , Reply# 30 2/8/2018 at 23:46 (2,258 days old) by RP2813 (Sannazay) |
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LL, you may not need to bother with the extra spin. SQ washers do spin on the slow side. I think our Amana (SQ clone) had a top spin speed of 625 RPM. Yours might be 725. Spinning for a longer period may not help much. In theory, you could spin it all day at 725 but extraction won't surpass 725RPM worth.
Maybe this is why SQ's dryers don't mess around.
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| Post# 982095 , Reply# 32 2/9/2018 at 21:57 (2,257 days old) by twintubdexter (Palm Springs) | ||
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I got the dryer from Goedeker's online, no tax and free ship. The company I ordered the AWNES92SP from charged my credit card (insisted it was in stock at the time) and then gave me a song & dance routine telling me it was on order and would take 2 weeks...yeah sure. I cancelled the order and searched for the washer. I finally located one at a small appliance store in a sort of rural/horse-ranch town about 30 minutes from me. At least I don't have to drive to LA. I'm wondering if I shouldn't break tradition and get the front-loader instead or just go with want I want.
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Post# 982100 , Reply# 33 2/9/2018 at 23:02 (2,257 days old) by askolover (South of Nash Vegas, TN) |
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Post# 982101 , Reply# 34 2/9/2018 at 23:17 (2,257 days old) by Lorainfurniture (Cleveland ) |
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I have the 8 series dryer in electric Let me know if you want it | ||
| Post# 982107 , Reply# 35 2/9/2018 at 23:55 (2,257 days old) by labbypaws (PA) | ||
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My friend has the 8 dryer. I want the wrinkle guard😀. | ||
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Post# 982109 , Reply# 36 2/10/2018 at 00:14 (2,257 days old) by RP2813 (Sannazay) |
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If the 8 has a "touch up" or "wrinkle out" cycle, I know from both my Amana (SQ clone) and Frigidaire dryers that these cycles are very effective. It's a compromise and still doesn't eliminate the need to be there when the cycle ends, but on my Frigidaire it keeps tumbling for quite a while after the "touch up" cycle completes and gives a long reminder beep about every five minutes.
I guess I shouldn't be surprised that up until recently, SQ's dryers didn't even offer an extended tumble option. That makes about as much sense as refusing to provide an on-board heater with their front-load washers. | ||
| Post# 982149 , Reply# 37 2/10/2018 at 11:15 (2,256 days old) by labbypaws (PA) | ||
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The top one does have it but the lower models do not. | ||
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