Thread Number: 75050  /  Tag: Modern Automatic Washers
New Samsung Washer & Dryer Pair
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Post# 988727   3/29/2018 at 14:51 by chrisbsuk (Bristol, uk)        

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Hi everyone,
I'm having some work done in the laundry area of the house, and I thought I'd seek to replace the two Siemens Appliances I had with something new, to look new and smart when the building work is complete (won't be until the end of May but couldn't wait that long!)

So, last weekend, I bought a new Samsung Washing Machine and matching Samsung Heatpump dryer. I was swayed by the price reductions of them - the washing machine was £800 instead of £1400, and it comes with a 5 year parts and labour guarantee and 10 years on the motor. The dryer was £750, instead of £1100. Both brand new, not ex display. I know this is entering mid range Miele money, but I wanted to give these a go first. Plus, TBH, I think they look pretty decent.

So, here are some pictures for you:

1) Washing Machine itself.

  View Full Size

Post# 988729 , Reply# 1   3/29/2018 at 14:54 by chrisbsuk (Bristol, uk)        

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the machine is controlled by a tablet type device - all the settings are on it.

So far, I've used Auto Optimal, Cotton, Synthetic, Bedding and Wool.

  Photos...       <              >      Photo 1 of 4         View Full Size
Post# 988730 , Reply# 2   3/29/2018 at 14:56 by chrisbsuk (Bristol, uk)        

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Every cycle starts with the machine sensing the load, and deciding how much water, detergent to use, as well as time taken to complete the cycle.

Here is the sensing screen

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Post# 988731 , Reply# 3   3/29/2018 at 14:59 by chrisbsuk (Bristol, uk)        
Drum and Auto Dispense Unit

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Here's the 10KG drum - with a nice blue LED light, and a 1600 RPM spin speed

You can also see the section for the detergent tanks - it holds about 2ltrs of detergent, and 1ltr of fabric softener.

The screen tells you when its dispensing detergent - I must admit, it uses detergent sparingly - perhaps I was always using far too much! Either way, things are CLEAN and thats the main thing

  View Full Size
Post# 988732 , Reply# 4   3/29/2018 at 15:00 by chrisbsuk (Bristol, uk)        
And heres the dryer!

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9 kg load, Heat Pump.

taking some getting used to, which cycle to use, how long it takes, etc. But I really, really like it

  Photos...       <              >      Photo 1 of 2         View Full Size
Post# 988735 , Reply# 5   3/29/2018 at 15:04 by chrisbsuk (Bristol, uk)        
General Thoughts So Far

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I'm just getting used to them to be honest! But, in terms of the washer, what I like already:
- it looks VERY nice
- its incredibly quiet
- it gives you a report at the end of the cycle about how much water and energy you've just used
- 1600 RPM spin is noticeably better than the 1400 RPM on the Siemens and the 625 on the Top Loader
- auto dispense feature is pretty cool, although I can see bubbles in the machine I'm SURE its using less than I'd used previously!
- massive range of programmes. Some pointless. Some useful.
- feels well built. Door is really heavy
- its a Which Magazine best buy
- the nearly half price I got it for
- high water levels

The Dryer:
- big load
- drum light
- range of cycles
- option to override the eco settings and dry "properly"

anyway, theres my Thursday night update. Feel free to ask any questions you may have!

Post# 988870 , Reply# 6   3/30/2018 at 18:39 by rapunzel (Sydney)        

I don't get these new cycle names. What is 'active wear', 'gardening', 'cooking and dining' , 'active kids', 'hygiene care' etc. - what do any of these designations have to do with washing different types of fabrics and colors? How does any of this direct or even negate the need for appropriate sorting - e.g. dark colors, whites, towels, natural fibres, synthetics and so on?

What do you do if you have inactive or no kids? There is no program for that. What is hygiene care? Aren't all cycles meant to do that? What does the cooking and dining cycle do? Roast turkeys and boil potatoes? The cycle selection on the Samsung is a representation of life-style choices and is clearly aimed at a consumer base that does not know the first thing about doing laundry.

Post# 988919 , Reply# 7   3/31/2018 at 05:09 by foraloysius (Leeuwarden, the Netherlands)        

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Congratulations! Always nice to get new appliances! Very sleek looking machines! IIRC you found the capacity of your Siemens dryer on the small side. Do you know how much bigger the drum of the new dryer is?

Post# 988923 , Reply# 8   3/31/2018 at 06:21 by Rolls_rapide (Scotland, UK)        

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Precisely. Samsung have managed to dumb things down to an even lower level. All form and no function.

I wonder exactly why we lost the Home Laundering Consultative Council programmes listed on washing machines? These programmes made more sense.

Good luck with the Samsung. I do have reservations about the quality of Samsung machines. I also have concerns about their spare parts and service arrangements.

What on Earth was wrong with the Siemens machine?

Post# 988925 , Reply# 9   3/31/2018 at 07:08 by vacerator (Macomb, Michigan)        
Those are nice machines,

like that of a good Nicoise' salad. I think Paul Bocouse would approve.

Post# 988934 , Reply# 10   3/31/2018 at 09:14 by henene4 (Germany)        

These are the special stains cycles. Just like any other stain function, they are somewhat questionable in use, but their naming is quite bad for sure.


BSH dryers all have 112l drums. AEG's drums used to be 118l, but IIRC they are 120l by now as well.
Whirlpool cooperation dryers have 120/121l.
Samsung dryers have 120l as well, I think.

Post# 988959 , Reply# 11   3/31/2018 at 13:37 by logixx (Germany)        

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The washer looks really fancy. Congrats on your purchase (and the great discount!).

As Henrik said, these are stain cycles. Their purpose is explained in the downloadable manual.

I looked at and the 24" dryers are listed as 4 cu.ft. models, which would make them one liter bigger than the BSH models.

Post# 988963 , Reply# 12   3/31/2018 at 14:34 by henene4 (Germany)        

Just checked the german website, and the A+++ models I looked at were labeled 115l.

Post# 988980 , Reply# 13   3/31/2018 at 15:54 by chrisbsuk (Bristol, uk)        

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Hi all!
thanks for your comments - although just to point out I didn't buy the machine because it has a gardening cycle! I have no idea what it does, nor will I ever find out. haha.

And just so none of you think I'm mad, I would NEVER have paid full price for this machine. EVER. I'd of been straight to the Miele Outlet in Oxford, if I was going to spend £1400 on a washer. :-) :-)

@rolls_rapide - thanks very much, I have read about the service of Samsung, but also read the Which? reviews, and coupled with the fact the washer has a 5/10 yrs guarantee (more than some Miele's) and that they seem to be exploding into the UK Marketplace at the moment, I thought I'd give them a go. Ref the Siemens machine - there was nothing wrong with it at all. I just fancied a change to be honest.

@rapunzel - thanks for you comments. As I said above, I didn't buy it for those cycles. The hygiene cycle (I read up on it) heats to 60*c, and hold it at that temp for the duration of the wash part and then rinses 5 times, and spins 1600 rpm

Post# 988997 , Reply# 14   3/31/2018 at 17:30 by liamy1 (-)        

Looking machines, but you are almost 100% going to be using the warranty.

I have had 2 Samsung machines, the first (the 12kg model, but the model before yours; had the colour screen and everything but no auto dose) was totally dead as a dodo in 7 months, after 6 engineer visits and the biggest fight with a company I ever had, I got the money back.

2nd Samsung washer (the current* one), has just needed a new inverter motor AND a new PCB, just after 2 years, the ďsasmsungĒ engineer (they donít have their own) said there is a real problem with the inverter motors.

*when waiting for the Samsung to be repaired, I got a 2nd hand Bosch Logixx 1600 Express
, Maxx freedom performance, Iíve stuck with that one as it runs rings around the Samsung.

But this machines you have sure look nice.

Post# 989063 , Reply# 15   4/1/2018 at 06:11 by l86810 (Southend, UK)        

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Congratulations Dude!

Looks like a brilliant machine. You'll be really pleased you got it.

I recently brought a Samsung and couldn't be happier with it... despite numerous comments along the lines of "It'll break within a month"... "Good luck with that" ... "It'll shred you clothes to bits" ... some people just cant help themselves, eh?!

Like yours it was a Which? Best Buy and came with a 10 year guarantee.

Let us know your thoughts after you've had a chance to do a couple more washes.

Post# 989064 , Reply# 16   4/1/2018 at 06:47 by Rolls_rapide (Scotland, UK)        

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Did you properly register the extended guarantee/warranty?

I read various customer reports that it had to be applied for via a different part of the Samsung website, within a certain time period. If you don't, you get the standard warranty.

Post# 989072 , Reply# 17   4/1/2018 at 10:13 by liamy1 (-)        

Check, check and triple check that you have registered you warranty properly, and exactly in the way Samsung request.

Also to expand on the point made above, the FULL guarantee is NOT 10 years, it is is a full 5 year warranty and a 10 year guarantee JUST on the inverter motor.

Each time I have had to claim on the guarantee on mine (both which best buys too btw), there has been a bit of back and forth on whether my guarantee was registered (it was).

Not to sound a party pooper and donít get me wrong they are great looking machines, but it just feels like Samsungís attitude to their after sales on their appliances is the same as that they mainly hope for (and get) on their phones and TVs - people will switch them out after 1 or 2 years use to keep up with the latest model, which for washing machines isnít true (well true for most, probably the wrong forum)

Post# 989076 , Reply# 18   4/1/2018 at 10:39 by Rolls_rapide (Scotland, UK)        
Samsung extended warranty

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From reading people's experiences with registering the guarantee, and attempting to get service within the warranty period, I got the distinct impression that Samsung was employing stalling and diversion tactics to throw folk off the trail.

Not dissimilar to...

The Hoover 'Free Flights Fiasco' - which sprang immediately to mind; the way Hoover moved the goalposts (certain airports only, insurance, particular dates). Make things as awkward as possible for the customer.

Post# 989093 , Reply# 19   4/1/2018 at 15:08 by chrisbsuk (Bristol, uk)        

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@liamy1 - thanks for pointing out the guarantee details - if you've read my very first post, I did call that out myself, so I am well aware of the difference between 5 and 10 years. Thanks for looking out for me though.

@rollsrapide - yep, I called them, and also had the store where I purchased it from check for me too, and its in writing. Being a smaller local store they had access to a Samsung Rep who saw the process through too - this was after I had spoke to their contact centre abroad and I was a bit worried.

@l6810 - thanks very much man! Yeah, I agree with you - some of the comments made are a real shame - you'd almost imagine I single handidly designed the "gardening" or "cooking & dining" programmes based on the reaction I was getting. Luckily I'm not stupid enough to have to use them (although I may do at some stage for fun!) And yes, I very much appreciate the "good luck" wishes I have received - just the sort of thing I didn't quite expect from a forum like this. But as you say, some people! Which Samsung did you get? I did look at their new quick drive machines actually (with the spinning pulsator plate at the back) but they weren't quite as discounted as this one! :-)

Post# 989099 , Reply# 20   4/1/2018 at 16:10 by l86810 (Southend, UK)        

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No worries Bud!

Yeah, it's a shame as this is the only online forum I know of for this community... But on the odd occasion I log on it's just full of criticism. Now, everyone is entitled to their opinion and some of those will have truly come from a bad experience with a brand... but it's not asking a lot to put that to one side and be happy for someone who's proud of a new purchase.

Ha, well yeah I went for the Quick Drive. ;) I got a great deal, and TBH it just looked cool!

What did you think of Auto Optimal? I've found myself using Super Speed a lot


Post# 989163 , Reply# 21   4/2/2018 at 04:39 by chrisbsuk (Bristol, uk)        

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Hi Adam,
how is the Quick Drive then! I'd say I'm jealous, but for now I'm too entertained with the touch screen on mine to care (and of course, using the Gardening programme! haha)

I've used Auto Optimal a few times - I'm not too sure what it does to be honest with you, and also it doesn't seem to be as generous with the auto dispense amounts. On the other hand, I have used Super Speed and that does dispense a shed load of detergent and softener - it doesn't seem to weigh the clothes on this one, so perhaps it just puts a set amount in.

I've used Cottons (not the eco one) and the Synthetic programmes the most - they run really well, and again, dispense decent amounts of detergent and softener into the load, and the cotton one finishes with the 1600 rpm spin. Synthetic is 1200RPM

Has yours got auto dispense? I've told the machine I'm using "standard concentration" softener and set the amount to "more" and the detergent have told it that I am in a hard water area, and to dispense standard amount. Later today, I'm going to head out and get some Persil small and mighty concentrated detergent (currently got Persil Non Bio Liquid standard in there), and hopefully that'll then ensure that the Auto Optimal programme, even when it puts a small amount in, work a little better - you can't put Ariel Gel in it for example as it'll block the machine up (read this on forums)


Post# 989164 , Reply# 22   4/2/2018 at 04:53 by Rolls_rapide (Scotland, UK)        

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Just to point out that I have in the past taken Which? advice and bought their recommended best buy, Panasonic MC-E43 vacuum cleaner.

One year later, Which? reported members' problems with that appliance, which included dust getting into the motor which was "difficult to remove". Furthermore, I had actually noticed that grit removal from carpets wasn't up to the same standard as Hoover and Electrolux machines.

I take Which? advice nowadays, with a large dollop of salt. It's certainly not what it was.

Post# 989171 , Reply# 23   4/2/2018 at 06:10 by l86810 (Southend, UK)        

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Hi Chris

Well of course... but I'm feeling a little left out now, without a 'Gardening' program of my own. :)

Yeah it's great! Not having owned a Samsung before I'm not sure what's changed program wise... apart from the obvious back plate and shorter wash times.

The rinses are quick too, about 35 mins on Cotton for the rinses and final spin. Total time is 1:04 for 40oC and 1:21 for 60oC with a full load. About 10 - 15 less for a half load.

Weirdly Synthetics doesn't use the back plate but spins at 1200 rpm for the interm spins and 1400 (the machines max) on the Final spin. It's almost as if Cottons should really be labelled "Quick Drive" and Synths should be labelled "Traditional"

I went for the lower end model so doesn't have Auto Dispense or the Auto programme but was curious to see what they do.

Yeah I reckon Persil S&M will work well in there.

Not a big fan of the add door... blocks the view of the wash and seems to need a regular wipe over. Have you used yours much?

Post# 989181 , Reply# 24   4/2/2018 at 07:51 by chrisbsuk (Bristol, uk)        

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Hello Adam!
yeah, I must have done around 12 loads so far in it - from wool, to bedding, to towels. Interestingly, the bedding cycle only heats to 40*c Max and has an 800RPM spin - so I won't be using that one.

The cotton eco cycle is 4hrs59mins long - used that overnight last night. I'm not a massive eco warrior NOR do I have the time to wait nearly 5 hrs for a cycle to complete so I will only use that when I go out for the day, etc.

The auto dispense feature is pretty good, once you have figured out how it works - the washer senses the weight for around two mins before the cycle starts, then at fast distribution speed it showers water in from a jet above the door, and stops. Then the display changes to say its dispensing detergent - this ranges from a few seconds up to around 15 seconds at the most (thats what I've seen so far). The same happens for softener.

Got to admit...the add door feels more gimmicky to me than my gardening programme!

Post# 989326 , Reply# 25   4/3/2018 at 14:48 by l86810 (Southend, UK)        

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Yeah I was also disappointed with the Bedding program only going up to 40oC.

I have seen they are about to release a bunch of new Quick Drive models with Steam programmes... One programme is a take on the Hygiene programme you've got... and the other is the existing Bedding cycle with Steam.

It's supposed to kill/remove 99.9% of allergens and bacteria so I'd feel a little more rest assured using that version... but hopefully they've bumped it up to 60oC also!

Post# 989333 , Reply# 26   4/3/2018 at 15:48 by henene4 (Germany)        
Bedding cycle

I've always taken that as another mislabeling and assumed it was more of a "Big Item" cycle for more delicate sofa blankets and such.

I for my part do not really teust steam cycles for disinfection, especially with bulky items.
Non of my duvets or pillows will ever see less then 60C and 3 rinses
Neither will my bedding or my towels.

Post# 989340 , Reply# 27   4/3/2018 at 16:50 by optima (Cumbria England)        

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Crazy Bedding wash temperature, should be at least a minimum of 60 deg.

Post# 989354 , Reply# 28   4/3/2018 at 21:02 by nickuk (chelmsford UK)        

These look really stylish machines and I really like the interface too. Thanks for sharing them with us and I hope that you're pleased with your laundry area once complete.

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