Thread Number: 75400  /  Tag: Modern Automatic Washers
CR Tests The SQ TR7
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Post# 992416   4/28/2018 at 20:06 by Frigilux (The Minnesota Prairie)        

Yes, kids, the testing organization you love to hate has bottom-rated the SQ TR7 with an overall score of 12 (out of a possible 100). That's the lowest score I recall seeing for a washer. It will come as a surprise to absolutely no one that the problem was cleaning (or more precisely, the lack thereof). It was so bad, in fact, that CR retested the machine using the Heavy Duty cycle set for the maximum wash time. The cleaning score went up slightly, from 'poor' to 'fair.'

SQ raves about having spent years and, undoubtedly, a lot of bank developing their new machine; yet through all of that no one saw a red flag in cleaning ability? Unbelievable.

Post# 992425 , Reply# 1   4/28/2018 at 20:38 by RP2813 (The Big Blue Bubble)        

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It's hard not to think this was an intentional move by Alliance.  The logic behind it, I don't know, but how could any development team be so, so stupid?  Even the most average of homemakers can see that the wash action is incredibly deficient.

Post# 992429 , Reply# 2   4/28/2018 at 21:10 by DADoES (TX,†U.S. of A.)        

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SQ says in the early sales training video that the new design washes 4.7% better than the previous design, while causing 19% less "damage" to fabrics.

Post# 992430 , Reply# 3   4/28/2018 at 21:19 by nmassman44 (Boston North Shore Massachusetts)        

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I read the CU rating for the SQ washer and they rated all 3 models that they currently have as a 12. Methinks that Alliance might need to rethink the models some since some will buy the washer thinking that they are getting something that will work but find out , the hard way, that it is ineffective in doing its primary job and thats getting clothes clean. I have a feeling that alot of mom and pop stores that sell SQ will be taking many back because of unhappy consumers and if they refuse, State Consumer Protection Bureaus will be rather busy.

Post# 992464 , Reply# 4   4/29/2018 at 09:04 by Helicaldrive (St. Louis)        
If they donít make

some good decisions soon to remedy the problem, the marketplace will make some more bad decisions for them.

Post# 992481 , Reply# 5   4/29/2018 at 11:28 by kb0nes (Burnsville, MN)        
Intentional Move

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Ummm they spent a lot of money to develop this machine, my hunch is that they expected to get some back.

Ask yourself this, what is the benefit of designing a sub par machine to Alliance? Perhaps to help them sell their superior front load machines they aren't selling anymore? lol

I see a bad mistake with no hidden intent here. My crystal ball is cloudy, but somehow I see Alliance just leaving the residential market. The way people today are so quick to blame the manufacturer for problems created by the user (see Stinky Washer syndrome) likely makes residential sales less desirable. The customer is always right only applies to customers with common sense.

Post# 992490 , Reply# 6   4/29/2018 at 12:40 by Frigilux (The Minnesota Prairie)        

1. "Ask yourself this: What is the benefit to Alliance of designing a sub-par machine?"  Answer:  There is no benefit in doing that.  So why the hell did Alliance do that very thing?
2. "My crystal ball is cloudy, but somehow I see Alliance just leaving the residential market." I couldn't agree more.  Your brother John disagrees strongly with with both of us.  
3. "The way people today are so quick to blame the manufacturer for problems created by the user..."  This is not a case of poor cleaning results due to user error.  The blame lies squarely on the shoulders of Alliance.

Post# 992496 , Reply# 7   4/29/2018 at 13:35 by Launderess (Quiet Please, Thereīs a Lady on Stage)        

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On the one hand suppose Alliance should be given credit for attempting to produce a traditional TL washer with central beater. This when going up against increasingly stringent federal energy use restrictions.

Is there even a market for traditional TL washers on the commercial side? If not then can see that perhaps Alliance is perhaps eyeing getting out of that sector all together.

Time to face the fact because it is a fact traditional TL washers as Americans knew them are going way of the Dodo. It just isn't possible to produce machines (IMHO) that can give proper results in current regulatory environment.

Post# 992507 , Reply# 8   4/29/2018 at 15:12 by Lorainfurniture (Cleveland )        
On the sales floor it checks a lot of boxes

Full tub fill
Itís quiet
Itís reliable
It looks old school (on purpose)

Iím pretty sure they prioritized the check list over performance, and sell ďwell, itís good enoughĒ

Post# 992534 , Reply# 9   4/29/2018 at 18:17 by GELaundry4ever (Killeen tx USA)        

Wow! Unbelievable! Not! That's all I have to say!

Post# 992541 , Reply# 10   4/29/2018 at 21:00 by mrsalvo (New Braunfels Texas)        

Actually, I'm about done commenting on Speed Queen, other than looking for a good replacement later this year. Very let down with the washer I purchased. Water rates are going up for south central Texas as we very well may be heading into a drought this summer, and I think its about time to seriously look around for something I can live with and one that will fit in a fairly cramped space.

Peace out!!


Post# 992657 , Reply# 11   4/30/2018 at 16:59 by kb0nes (Burnsville, MN)        

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Eugene, in response to your points:

>1. "Ask yourself this: What is the benefit to Alliance of designing a sub-par machine?" Answer: There is no benefit in doing that. So why the hell did Alliance do that very thing?

My response was meaning that there was no benefit in Alliance _intentionally_ making a machine with poor performance. My opinion is that they simply messed up, it wasn't an attempt to say sabotage top loading washers so that the evil gubbamint can impose their ecological ways or some other paranoid idea. Indeed they will lose lots of sales and their reputation as a result of this faux pas. I can't imagine there were meeting discussions asking how they could best wreck sales during the design phase of this machine lol

>2. "My crystal ball is cloudy, but somehow I see Alliance just leaving the residential market." I couldn't agree more. Your brother John disagrees strongly with with both of us.

I've disagreed with him before and verse visa. He does surely have inside information I don't have. I can only form an opinion based on the knowledge I have now, we'll see how it shakes out in 3-5 years.

>3. "The way people today are so quick to blame the manufacturer for problems created by the user..." This is not a case of poor cleaning results due to user error. The blame lies squarely on the shoulders of Alliance.

Correct, Alliance messed up the design in my opinion too. The point I was making is that I could see a reason for them to leave the residential market because of consumers taking not responsibility of problems due to them. How many times have we seen people "demand" a new machine due to a simple issue that should be simply repaired? Residential customers are likely much harder to deal with and the cut-throat retail market has much smaller profit margins to justify dealing sticking with it.

Post# 992666 , Reply# 12   4/30/2018 at 18:09 by wishwash (Illinois)        

At least this is one review that Alliance can't scrub.

Post# 992760 , Reply# 13   5/1/2018 at 18:23 by Frigilux (The Minnesota Prairie)        

Phil- Thanks for your responses/clarifications. You know I have nothing but respect for your input/insight here at AW on topics ranging from physics to politics. The same holds true for John (combo52) who summed up the TR7 perfectly a few months ago: The wash cycle is basically just a power soak.

What I find perplexing is this: Why on earth did Alliance allow this intriguingly simplified machine that, unfortunately, doesn't clean well, get to the sales floor?

Post# 992770 , Reply# 14   5/1/2018 at 19:28 by GELaundry4ever (Killeen tx USA)        
How dare alliance?

How dare alliance ruin the speed queen washers? This is a sham!

Post# 992811 , Reply# 15   5/2/2018 at 01:31 by norgeway (mocksville n c )        
I will keep

My old Rim Flo Hotpoint, it will outwash aNY new machine on the market!

Post# 992815 , Reply# 16   5/2/2018 at 02:21 by sq9series (seattle)        

"It was so bad, in fact, that CR retested the machine using the Heavy Duty cycle"

LOL, it was so bad that CR felt the need to contact SQ engineers to make sure their test machine was working properly.

Post# 992827 , Reply# 17   5/2/2018 at 06:28 by tolivac (greenville nc)        

I will hang onto my old Hotpoint RF washer as long as it still works-one from the Dixon Swap shop!!!Love these,simple,unembelished,not gawdy,but WORKS!!!!!

Post# 992847 , Reply# 18   5/2/2018 at 09:44 by johnb300m (Chicago)        

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I'd be half inclined to bet that it wasn't even the engineers that came up with the agitub design.
At least in my sad experience, this to me smells like it has inept marketing and management dweebs written all over it.
And they just strong-armed the engineering team to "make it work."
This is my life.
Not much of a stretch to think that SQ geniuses did the same thing.

Post# 992915 , Reply# 19   5/2/2018 at 20:14 by lakewebsterkid (Dayton, Ohio)        

I would have an issue with that. If marketing, management, accounting, etc. wants to have a role in the design for the machine, they can go back to school for 4 years, obtain an engineering degree, and then give their input on the design of the machine. Period. Speed Queen would not intentionally kill their reputation. Why design a machine with the notion of "make it work" to just lose all of the sales because a poor performing machine. It makes ZERO sense. The original Maytag Neptune was a great performing machine that was evolutionary and revolutionary. It had bugs that needed worked out, and a market that was not prepared for the machine as far as the differences go. Maybe Speed Queen rushed this machine too quickly? Who knows. But from the stand point of business, nobody ever would intentionally sabotage their sales and thus profits. Just imagine all the R&D that went into this machine and only resulted in a 12/100 from CR. That is poor regardless. The only easy fix for this is to increase the wash time dramatically, or go back to the old design. I guess we will see.

Post# 992958 , Reply# 20   5/3/2018 at 11:33 by johnb300m (Chicago)        

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It's all about arrogance.
Marketing/sr. mgmt rules the roost at 90% of corporations.
Their ideas and egos run the show.
Everyone else is subservient.

The only environment I worked in where Engineering had at least an equal hand, maybe the upper hand, was Aviation.
And for good reason.

It's because of THOSE marketing/mgmt times, why I'm so "pro-regulation."

You guys think products are crap now?
Ha! You wouldn't believe the stuff that would get released by marketing/mgmt without state/federal regs or UL/ETL agency standards.

Post# 992962 , Reply# 21   5/3/2018 at 14:26 by scrubflex (bronx, new york)        

I agree with you RP2813 really is too dumb for them own one of the BEST top loading agitators in the market to having the WORST.

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