Thread Number: 75707
/ Tag: Modern Automatic Washers
Real Customer Service and Thanks, Thomas Ortega |
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Post# 995323   5/27/2018 at 08:46 (2,132 days old) by panthera (Rocky Mountains)   |   | |
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I've praised our Mega clothes spinner here before. We've used it an enormous amount and been happy with it. When a cable snapped last week, we wrote to Thomas to ask about replacement parts. He responded immediately and a new spinner just arrived on Saturday! That's customer service. Wish more manufacturers took that attitude - Força Brasil! |
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Post# 995352 , Reply# 1   5/27/2018 at 15:21 (2,132 days old) by appnut (TX)   |   | |
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Post# 995370 , Reply# 2   5/27/2018 at 18:09 (2,132 days old) by westingguelph ()   |   | |
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Honestly it's dead here in Canada so Mr. Thomas Ortega... All I can say is brilliant and excellent to do that! |
Post# 995415 , Reply# 4   5/28/2018 at 05:13 (2,132 days old) by arbilab (Ft Worth TX (Ridglea))   |   | |
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Post# 995421 , Reply# 5   5/28/2018 at 08:31 (2,131 days old) by panthera (Rocky Mountains)   |   | |
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Recently, I had a very rare experience - a callback for a 'mistake' my company made. I sincerely didn't believe it - it was the sort of thing which is as close to impossible as may be. BUT - I went out, personally, with one of the best plumbers in Wyoming. At my cost. The customer had left the door open for us, we went in, found that the problem wasn't the result of something we'd done or not done (wasn't even in the same area of the house!). Called the customer, explained things. Fixed it. Drove back home. One week later, had three new contracts on my desk because the customer had told every single person he knew that we actually cared. And, I do. If I didn't care, I wouldn't be doing this at my age. Would I make more money in the short-term by sticking to the letter-of-the-law? Yup. Would I sleep well at night? Nope. I appreciate your products, I appreciate you! Oh, and, yes, the new unit's package came in pristine condition. I recollect the first one had some serious cuts and large dents, as if dropped or thrown. It sure didn't reflect well on the freight forwarders, even though your packaging had protected the spinner. This post was last edited 05/28/2018 at 09:08 |
Post# 995432 , Reply# 6   5/28/2018 at 10:24 (2,131 days old) by thomasortega (El Pueblo de Nuestra Señora de Los Angeles de Porciúncula)   |   | |
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"It sure didn't reflect well on the freight forwarders, even though your packaging had protected the spinner." LOL! At the cost of over 1000s of boxes, and probably 20 or 30 full spin dryers destroyed in drop, roll, vibration and crash tests. And until today some units arrive in pieces. IDK what FedEx does, maybe it's that "Mr. krusher" they have at their distribution centers. |
Post# 995454 , Reply# 8   5/28/2018 at 14:35 (2,131 days old) by Pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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I would say the biggest problem here in Canada is that repairs service push toward appliance replacement take this for example if you had 2000$ saved up for something special like a vacation you had plan on for months would you went to spend these plan savings on a new appliance or go on your vacation and when your back from vacation try and have your actual appliance repair if I would of known of the site back in 2004 2005 when my mom and I still had or direct drive inglis superbII washer I would of suggest to my mom we try and have it repair sometime the best option and always the first that what I think now is always try to have the appliance repaired before thnking replacement, I aploigize in advance for the example I am using but sometime you never know some repair place depending on who you call still do repairs
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