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Thread Number: 77088
/ Tag: Modern Automatic Washers
Sick Miele F/L |
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Post# 1010216 , Reply# 1 10/9/2018 at 16:11 (2,018 days old) by henene4  (Heidenheim a.d. Brenz (Germany)) |
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Sounds like a lubrication issue with the bearings. Replacing them all together would be the best bet, though quite a time consuming job to carry out. No other issue springs to mind that correlates to stand time... | ||
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Post# 1010285 , Reply# 3 10/10/2018 at 07:50 (2,018 days old) by vacbear58 (Sutton In Ashfield, East Midlands, UK) |
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Nick
It is funny you mention that now as I am having a similar sort of problem with my Miele FL which is just over 14 years old. In my case its not so much like metal on metal as it sounds like the drum is rubbing on the boot. It had sounded fine on washing but Mike, who was working in the washer room on Monday while it was working reported that it was having difficulty spinning. Need to get a diagnostic to see if it the bearings but if so, well I have no complaints as it has run this far without missing a single beat. As its almost vintage now I will probably get the bearings replaced but not use it as a daily driver - its not like I dont have 50 - 60 other machines to choose from :) Al | ||
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Post# 1010310 , Reply# 7 10/10/2018 at 16:16 (2,017 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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Here in USA Miele will *NOT* do a bearing replacement onsite.
Washer must be packed up and sent to their shops in Princeton, NJ. Depending upon circumstances (in warranty or out) owner would have to pay for transportation to and from, along with parts, labor, etc..... Needless to say MieleUSA discourages all but in warranty bearing replacement jobs. For the record they aren't thrilled about doing replacement of brushes for motors on some older Miele washers either. These would be any of the older series with front only access where pretty much entire motor has to come out in order to do the job. There are other ways round such as going from underneath, but techs nowadays aren't keen on that either. Am dreading the day when my 1070 finally does need new brushes. Miele has made it clear will be on my own since neither for love nor money will they take the unit to Princeton, nor do the job onsite. The response from tech above to "buy new" is a common one from MieleUSA as well. Once a machine reaches a certain age despite Miele's supposed "20 year" or whatever guarantee, they really try to beg off doing any major service. Head of MieleUSA repair/tech department offered one a discount on a new machine if would get shot of the W1070 and not bother them again. Am not the only one who received such an offer either. | ||
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Post# 1010367 , Reply# 9 10/11/2018 at 05:23 (2,017 days old) by henene4 (Heidenheim a.d. Brenz (Germany)) |
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The Primavera Plus should be a 2000 series, if not a late 400 series model. | ||
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Post# 1010414 , Reply# 13 10/11/2018 at 12:46 (2,016 days old) by henene4 (Heidenheim a.d. Brenz (Germany)) |
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Yeah, just off, wait a few seconds, turn back on to exit any mode back into normal operation. | ||
| Post# 1010420 , Reply# 14 10/11/2018 at 13:25 (2,016 days old) by Rolls_rapide (.) | ||
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"Your parents could at least wait until a good offer for a machine of their choice comes up or to just save up so they could get a nice new Miele (with the PowerWash 2.0 system, for example)." Maybe the Christmas/January Sales? | ||
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Post# 1010432 , Reply# 15 10/11/2018 at 17:16 (2,016 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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"Why does it have to cost more to replace bearings than buy a new Miele? "
One supposes somewhere someone has sat and crunched numbers with result being outside of warranty work some repairs aren't worth bothering. Despite the aforementioned "20 year" or whatever marketing Miele puts out, once a machine reaches a certain point in terms of use or age; at least on this side of pond Miele considers it "old", and or not worth bothering about. For the older Miele washers all that cast iron (cradle and even motors IIRC), makes it a very heavy and difficult to service some older machines. Coupled with the front only access it really is best to use some sort of harness/crane to lift out drums. There are other ways but maybe out of practical or legal reasons Miele just doesn't want to know. Yes, they are aware of various DIY jobs on Youtube or whatever, but again they don't feel those persons are "techs", so that's Miele for you. It took two grown men (Miele techs) about two hours to replace four suspension springs on my older Miele. This included tons of sweat, cursing, moaning about the thing and "why do you keep this old machine anyway?", and a few bruised fingers/thumbs. Spoke once with a young new tech via Miele customer service out in California. While never having seen an older (W10XX) series washer in field, part of his training included being taught and tested on how to take apart, rebuild/repair those huge cast iron motors. He went on to say he'd "never want to do that on site". The older Miele techs have had pleasure to speak with out of Princeton (what there is left of them), who know and appreciate older washers have said same. One volunteered he nearly put his back out attempting to get that big cast iron motor out via front of machine (brush replacement/repair), and wouldn't do it onsite again for love nor money. As stated by others, Miele bases washing machine life not upon age per se; but use in terms of hours or whatever. Thus a washer from 1990's that has seen only two or three loads per week, and never overloaded would be considered "younger", than something from same period that was frequently ridden hard and put away wet. Here in USA Miele is (or has had)a dickens of time in recent memory finding qualified persons to become techs. As thing stand their repair/service force isn't that extensive. Often techs are dispatched from NJ to points east far as Massachusetts or even further. Ditto going other way (west). Heaven help those who live in small areas with no local service. Finally must speak to Miele's *ahem* attitude. Maybe it is a German trait or whatever, but often contacting customer service is like going into battle. One will be told "the machine cannot be doing that". Or "you do not know how to operate machine". Or even better "what have you done to the machine that it is doing this....". After going back and forth for a bit Miele will finally agree to send out a tech. After waiting two or more weeks for the call out event to happen, lo and behold repairman finds yes, machine is doing what one said originally. Now comes fun part as *another* appointment must be made to do the actual repair. If repair person does not have required part on their truck or personal storage, it must be sent for from New Jersey. If NJ doesn't have said part or parts in stock they must come from Germany. All this while one is left without a useable appliance that cost very dear for weeks on end. From all above you can see how Miele just as well give a customer discount on new washer/appliance and be done. | ||
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