Thread Number: 78171
/ Tag: Vintage Automatic Washers
Miele W1926 stuck in service mode? |
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Post# 1022093 , Reply# 2   1/22/2019 at 19:20 (1,914 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Admit what you've done, and see if they can (or will) assist via telephone. Failing that option only thing left for it would be the dreaded call out service call which will cost.
Condition may not be terminal, but requires expertise and knowledge beyond what is written in your copy of manual. Something Miele USA may or may not wish to provide to a customer either on telephone or otherwise for DIY. You aren't the first (nor likely last) customer who has gotten themselves into it by messing with service programming. Miele USA has "been there and done that", so while you may get a bit of a tongue lashing and or high handed tone, being taken to the woodshed is the price you'll have to pay for restoring the machine. IIRC most later models of Miele washers and other appliances have removed access to service mode by those who aren't supposed to be there. Miele USA (and one assumes corporate) is fully aware copies of service manuals are floating about on internet/elsewhere and likely got fed up with dealing with undoing what customers did to their appliances messing about where they shouldn't. Worse many customers would simply outright lie and deny any such behavior when tech clearly can tell (by various means) someone had been in the service mode and mucked things up. |
Post# 1022141 , Reply# 4   1/23/2019 at 06:40 (1,913 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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It could be one of two situations.
Customer service rep is totally unfamiliar with older Miele washers such as the 1900 series, and thus is going by just whatever information he/she has at fingertips. Or, it truly will take a call out for a Miele service tech to "see" what the machine is doing and try various ways to get it back to where it should. Have a service manual for "1900" series washers and the section for W1926 is rather skimpy. It tells how to get into service mode, but doesn't seem to mention how to get out/reset the washer afterwards. This *might* be the information needed to restore your washer to proper condition. |
Post# 1022266 , Reply# 8   1/24/2019 at 08:08 (1,912 days old) by askolover (South of Nash Vegas, TN)   |   | |
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Post# 1022283 , Reply# 9   1/24/2019 at 11:15 (1,912 days old) by Pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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Post# 1022331 , Reply# 11   1/24/2019 at 20:12 (1,912 days old) by askolover (South of Nash Vegas, TN)   |   | |
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Post# 1023182 , Reply# 12   1/31/2019 at 14:29 (1,905 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Post# 1026233 , Reply# 14   3/4/2019 at 16:21 (1,873 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Glad things worked out well for you in the end. Good for you.
Yes, did warn you about Miele service and "old" appliances. You get the distinct impression they really don't want to bother and would rather you just bought new and be done with things. At least Miele waived their dear call out charges and took the "broken" washer away saving you cost/bother of disposal. Also, "yes" you can find used Miele washers and dryers of recent or certainly older vintage going for very little money. Problem is usually the things never are in one's neck of the woods and shifting those heavy washers isn't exactly easy or cheap. Glad you were able to get parts for your new machines. MieleUSA no longer stocks parts for many older models and isn't ordering any more from Germany either. |
Post# 1026244 , Reply# 16   3/4/2019 at 18:38 (1,873 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Saw "And off they went with the machine...." and got wrong end of the stick.
Your overall solution is quite common for those with older and or even new Miele washers. In Europe we have some great members (of this forum and other appliance hobbist sites) that have done wonders. MieleUSA of course will not install any sort of "used" parts when called out. At least they wouldn't when one made inquires several years back just being nosey. Have seen various Miele washers being sold for parts on eBay and elsewhere. For many of the older model washers second hand parts are the only supplies left in USA once MieleUSA has ceased stocking parts. Again glad you got yourself sorted; you should now have a washer (and dryer) good for another fifteen years or longer. |