Thread Number: 81184  /  Tag: Modern Dishwashers
Help me fix this dishwasher
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Post# 1051979   11/22/2019 at 17:49 (307 days old) by Kate1 (PNW)        

The dishwasher in my home is a Whirlpool W10431031A. It hasnít worked since I bought the house from my dad. I had assumed he had tried getting it fixed and it was just dead so I was planning on replacing it when I could, this is apparently not the case, he never had any service technician out to look at it. I just tested it, I got it to fill once on the normal cycle but then it did nothing after that but it did drain when I cancelled the cycle. I couldnít get it to even fill testing the other cycles and then the normal wouldnít fill trying it a second time. It does attempt to drain when you cancel. The control panel clicks as it thinks itís progressing through the cycles and lights up like normal. Where should I start? Can I potentially fix it myself, do I need a tech, or is it just dead? I know itís less than 6 years old because it was purchased after my youngest was born and I thought Whirlpool made good dishwashers so I feel like it shouldnít be having this problem.

Post# 1051981 , Reply# 1   11/22/2019 at 17:57 (307 days old) by Kate1 (PNW)        

I donít know if itís helpful but here are pictures of the dishwasher

  Photos...       <              >      Photo 1 of 2         View Full Size
Post# 1052001 , Reply# 2   11/22/2019 at 22:10 (307 days old) by DADoES (TX,†U.S. of A.)        

dadoes's profile picture

Just to say, W10431031A is a part number for something (maybe the user manual), not a dishwasher model number.† The model number tag is affixed to the side of the tub (usually the left), visible when the door is open.


Post# 1052077 , Reply# 3   11/23/2019 at 12:08 (307 days old) by combo52 (Beltsville,Md)        
Newer WP DW Problem

combo52's profile picture
Hi Kate, if you remove the lower kick panel there should be service information folded up there that may help you figure out what is wrong.

If it has sat unused for a long time you may have a stuck main pump motor.

John L.





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