Thread Number: 81462  /  Tag: Modern Automatic Washers
Whirlpool model #WTW5000DW HE washer
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Post# 1055010   12/21/2019 at 07:34 (279 days old) by Seeitrun2006 (Clemmons, North Carolina, USA)        

My wife and I purchased this washer from Lowes in May 2018. If you use it according to the use and care booklet it cleans well. In early December 2019 it has started to make an intermitting loud SCREECHING sound when it is ramping up to spin. Sounds like rusted metal against metal. The lid has also started to remained locked after the cycle has finished. I have to push the start/stop button to get it unlocked. Once again its intermitting.

I'm afraid the bearings are about shot. From I have read this is common with this model washer. I did not purchase a extended warranty. The one year warranty expired May 2019.

Do you think if I called Whirlpool and explain this washer is less than 2 years old they might listen to my dilemma and offer a warranty repair? I don't need to be asking Santa for a new washer!

Any advice would be helpful.

Many thanks in advance! David

Post# 1055011 , Reply# 1   12/21/2019 at 08:22 (279 days old) by Rosie (Niagara Region, Ontario, Canada)        
Call them

I have a Maytag fridge that wouldn't defrost 2 months after the warranty expired. I had it repaired by the people I bought it from. Charged me $192 for the repair. I didn't think that was right so I talked to a rep using the chat portal on their site. It's faster and more accurate. They told me to e-mail a copy of the bill from the repair people and reimbursed me the full amount. The faulty part was an ongoing issue. They did not have to do this but they did because I said I would be buying some other appliance and it too would be a Maytag. As a point of interest my 21 year old Inglis direct drive just did its usual Saturday morning wash. Hydro is cheapest on the weekend. Full load: 2 queen sized sheets, 3 pillow cases, 5 large towels and a queen wool stuffed mattress cover. 40 minutes, no problems. It's been doing this without issue for 21 years. 2nd load just finishing, same amount.

Post# 1055018 , Reply# 2   12/21/2019 at 10:18 (279 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        

pierreandreply4's profile picture
rosie is your inglis direct drive washer an inglis superbII by the way liberator or royal100?

Post# 1055021 , Reply# 3   12/21/2019 at 10:46 (279 days old) by Rosie (Niagara Region, Ontario, Canada)        

No, it's just the cheapest model from 1998. No name except Inglis- commercial. I think I paid around $650 for it which is equivalent to $960 in 2019 dollars. I guest it wasn't that cheap but it's been worth it. Never a service call but it won't work on permanent press cycle. I can live without that, have been for 14 years.

Post# 1055040 , Reply# 4   12/21/2019 at 14:40 (278 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        

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if it do not work on perment press but on other cycle then i know what the problem is its a defective timer motor my mom and i own an inglis direct drive inglis superb II from 1993 to 2005 only had 2 repairs 1 a motor replacement because the motor had burn down second repair was a timer replacement because it was skiping the first spin directly to the rinse cycle on the normal cycle but perment press cycle and gentle cycle work it look like this with matching dryer no longer own the set but the pic was google if you have the timer replace your perment press cycle should work this site might help you if your husband is good at fixing things

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Post# 1055053 , Reply# 5   12/21/2019 at 18:21 (278 days old) by cfz2882 (Belle Fourche,SD)        

VMW Cabrio washplate HE washer.Bearings damaged by failed main seal will make a roaring sound-screeching might be belt slipping?belt is a stretch type with no adjustment. None of my VMW washers has made a screeching sound or had evidence of belt slippage though...

Post# 1055108 , Reply# 6   12/22/2019 at 07:01 (278 days old) by Seeitrun2006 (Clemmons, North Carolina, USA)        
Thanks cfz2882!!!

Your information is very helpful!!! I will keep that in mind!!!

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