Thread Number: 83590
/ Tag: Modern Automatic Washers
New Whirlpool Front-loaders: Proceed With Caution (Model 6620) |
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Post# 1079148   6/29/2020 at 12:09 (1,394 days old) by Frigilux (The Minnesota Prairie)   |   | |
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Somewhere in another thread I'd mentioned the young couple who live in the apartment behind mine who purchased a Whirlpool front-load laundry pair about five months ago. The washer is model 6620. It's a sharp-looking machine with great features and it's closet-depth--which works well in the tight, narrow confines of our space-- but it's turning out not to be reliable. Their washer and dryer are right next to mine.
I went to change over a load to the dryer and the Whirlpool dealer, who I know well--a great guy who services what he sells, was there and had the top pulled off their front-loader. I asked if he was there to replace the seal that was causing the machine to leak all over the place and he said, "No, I replaced the bellows last week; now the board went bad. I've sold three of these and all of them have been a pain. I don't know why Whirlpool changed their washers; the previous ones were great." He'd sold me the 2015 TOL Maytag front-load pair I loved so much back at the house. Those looking for a new Whirlpool front-loading washer may want to wait it out a bit while Whirlpool works out the bugs. He also mentioned that parts have been on backorder, making for some unhappy customers.
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Post# 1079170 , Reply# 1   6/29/2020 at 15:51 (1,394 days old) by appnut (TX)   |   | |
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Eugene, thanks for letting me know. So disheartening and disappointing. You know how I love the hotter water/steam flexibility as well as the various cycles/tumble patterns that WP offers that I don't think anyone else can come close. I've had my Duet for 8.5 years this month. The way I figure it, I'm now down to doing just 10-12 loads a month. Hopefully it will last for several more years. My Maytag Dependable Care is 25.5 years old. I just wish it was larger capacity. |
Post# 1079192 , Reply# 2   6/29/2020 at 18:56 (1,394 days old) by lakewebsterkid (Dayton, Ohio)   |   | |
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It is apparent that the quality of the Duet line has slowly degraded to nothing since the introduction. This is exactly why people are buying foreign machines! Speed Queen really is our last hope! |
Post# 1079420 , Reply# 5   7/1/2020 at 08:51 (1,392 days old) by vacerator (Macomb, Michigan)   |   | |
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loaders have braile touch pads. Not on screen. |
Post# 1079467 , Reply# 6   7/1/2020 at 13:30 (1,392 days old) by murando531 (Augusta, Georgia - US)   |   | |
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The Alpha platform really was perfect. I adore my WFW92 set and plan to hold onto that machine until it can't reasonably be repaired, and so far we're going almost 3 years strong without a single hiccup or rattle. I don't know why they felt the need to redesign the whole front-load line AGAIN. The biggest change they made was the recirculation pump, but that could have EASILY been added to the existing Alpha design, especially considering there's a free unused port on my WFW92 model that used to be for the ActiveSpray jet that was discontinued (apparently from issues where the mixing of the Load&Go detergent dispenser into the nozzle was causing clogging, so they changed it to just mix into the normal fill flume). The machines are gorgeous, and I really love the knobless design and large sleek doors, but I hate that they replaced the door glass with plastic and did away with balance rings on all but the highest end models.
This is also why I have a hard rule about being an early adopter in the first few years when a new design platform launches. I'd rather hold onto something tried and true for a while longer until the kinks are worked out of a new system and it's had a chance to build a reputation. It also doesn't help that certain events of the last few years under a certain person have caused steel to be more expensive, so I'm not surprised that quality has slumped to keep prices down, not to mention how quality control has probably suffered under the pandemic shut downs. |
Post# 1079569 , Reply# 8   7/2/2020 at 10:46 (1,391 days old) by Logixx (Germany)   |   | |
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Post# 1079573 , Reply# 10   7/2/2020 at 10:59 (1,391 days old) by GELaundry4ever (Nacogdoches, TX, USA)   |   | |
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The matching whirlpool dryer should talk too. |
Post# 1079626 , Reply# 11   7/2/2020 at 23:08 (1,391 days old) by SudsMaster (SF Bay Area, California)   |   | |
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If and when I get a new front loader, it will likely be either a new GE Ultra Vent, or an Electrolux full size. Why? My washer has to set to the right of the dryer in my laundry closet, and these two are the only full size front loaders that will have the right hinged door.
What I don't like is the difficulty in determining the voltage these machines use, and what the max water temp they can reach is supposed to be. If they are 110 volt only, then 130 likely would be the max, as with the Neptune. |
Post# 1079644 , Reply# 12   7/3/2020 at 04:31 (1,391 days old) by logixx (Germany)   |   | |
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Post# 1079664 , Reply# 14   7/3/2020 at 10:02 (1,390 days old) by combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
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Reply #11, all machines are designed for 120 volts and are labeled as such.
Yes they will work on anywhere from 110-130, the question is what is your voltage at your house.
Most homes in the US run between 120 and 122 these days.
Speed Queen offers the best FL washer ever sold for home use with a RH door hinge.
If you must have a super HOT wash it is simple to add a 4 gallon compact water heater to the cold water inlet of the washer and turn on the water 15 minutes before starting your load.
John L. |
Post# 1080791 , Reply# 15   7/12/2020 at 18:14 (1,381 days old) by Jerrod_Six (Eastern Pennsylvania, USA)   |   | |
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This guy has some videos of the WFW6620 model in action. CLICK HERE TO GO TO Jerrod_Six's LINK |
Post# 1080825 , Reply# 16   7/12/2020 at 22:53 (1,381 days old) by appnut (TX)   |   | |
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I have watched this video 3 times at least. I don't understand this colors cycle. Even on light soil, it seems to wash for a very long time. There appears to be only one rinse and the "spin" between the wash and rinse is just a pulse spin that's not very fast several times and I think it's a waste of time. I wouldn't see me using this cycle, unless a 2nd rinse was selected. Kirk also did a video of this model with sofa pillows on the bulky cycle and I believe a quick cycle on the Maytag equivalent. He never has done any other videos of this or the Maytag equivalent, which I'm disappointed about.
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Post# 1080860 , Reply# 17   7/13/2020 at 11:06 (1,380 days old) by GELaundry4ever (Nacogdoches, TX, USA)   |   | |
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I've seen this video myself. I've worked with Kirk Rivas when wiping down the appliances. I've seen the regular/normal cycle with a load of shirts. |
Post# 1080894 , Reply# 19   7/13/2020 at 16:19 (1,380 days old) by mark_wpduet (Lexington KY)   |   | |
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Post# 1080910 , Reply# 20   7/13/2020 at 19:59 (1,380 days old) by agiflow4 ()   |   | |
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The colors cycle also only defaults to a single rinse. |
Post# 1080911 , Reply# 21   7/13/2020 at 20:09 (1,380 days old) by appnut (TX)   |   | |
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Jerrod, it purposely does the longer pause between rotations as a means to be gentler on the color fabrics. If I had to utilize colors cycle for its cold water, I'd just use the cold water wash--how to wash cycle. Maybe bulky items, my current bulky items is a medium speed tumble. I couldn't see this colors cycle being used for denims.
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Post# 1084713 , Reply# 22   8/11/2020 at 08:18 (1,351 days old) by Frigilux (The Minnesota Prairie)   |   | |
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UPDATE: Well, they had a few trouble-free weeks, anyway. Yesterday, my neighbors' Whirlpool front-loader started leaking again. It's leaking about the same amount of water and the front of the bulk detergent dispensing drawer is full of water, so I'm guessing it's the bellows again.
I bump into one or the other fairly frequently because I tend to wash a load every other day or two, as do they. I've never seen them overload or abuse the washer in any way. So, their beautiful washer is surrounded with rolled up bath towels again. Megan was almost in tears yesterday-- whether from frustration or anger, I'm not sure--when she was mopping up the mess in our laundry area. Some water even dripped down the holes drilled in the floor for the water pipes, so she had to go downstairs to that laundry/hallway pass-through and mop, as well. |
Post# 1084721 , Reply# 23   8/11/2020 at 09:53 (1,351 days old) by appnut (TX)   |   | |
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Post# 1084733 , Reply# 24   8/11/2020 at 12:18 (1,351 days old) by Frigilux (The Minnesota Prairie)   |   | |
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Yes; the same dealer sells Whirlpool, Maytag (I bought my beloved 2015 Maxima pair from him), KitchenAid, Amana and Estate. He used to also sell Frigidaire and Samsung, but dropped them—Frigidaire because they were no longer competitive price-wise, and Samsung because parts took forever to arrive and were sometimes no longer available after just a couple of years.
The other dealer in town handles GE, LG—appliances and TVs—and Speed Queen. |
Post# 1084734 , Reply# 25   8/11/2020 at 12:41 (1,351 days old) by appnut (TX)   |   | |
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Post# 1084744 , Reply# 26   8/11/2020 at 15:31 (1,351 days old) by GELaundry4ever (Nacogdoches, TX, USA)   |   | |
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I'd like to know. |
Post# 1085292 , Reply# 28   8/16/2020 at 17:23 (1,346 days old) by RP2813 (Sannazay)   |   | |
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If I had one of these bad 6620s, I'd be contacting every consumer watchdog group and working my way up the chain of command at Whirlpool to get a full refund. The neighbors' machine may be under warranty, but it has been inconveniencing them far too much (even once is too much so early on). No one should have to deal with failures of any kind after just a few months.
I guess I'll be trying to keep my Neptune stacked pair running for as long as parts and service continue to be available. Modern day home laundering equipment is downright disturbing to imagine owning -- other than an overpriced SQ FL. |
Post# 1085311 , Reply# 29   8/16/2020 at 18:40 (1,346 days old) by littlegreeny (Milwaukee, WI)   |   | |
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