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Thread Number: 84772
/ Tag: Refrigerators
1 year and 4 mo old whirlpool fridge not cooling |
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| Post# 1092336 10/7/2020 at 19:54 (1,289 days old) by Tomdawg (Des moines) | ||
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I have a whirlpool refrigerator wrx986sihz00 it’s not cooling. The compressor is hot and the fan is running. What should I look for? Thanks! | ||
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Post# 1092342 , Reply# 1 10/7/2020 at 20:52 (1,289 days old) by wayupnorth  (On a lake between Bangor and Bar Harbor, Maine) |
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| Post# 1092390 , Reply# 2 10/8/2020 at 10:20 (1,288 days old) by perc-o-prince (Southboro, Mass) | ||
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Even if the whole unit only has a 1 year warranty, the sealed system should have a longer warranty.
Chuck | ||
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Post# 1092393 , Reply# 3 10/8/2020 at 10:40 (1,288 days old) by DADoES (TX, U.S. of A.) |
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Post# 1092397 , Reply# 4 10/8/2020 at 11:20 (1,288 days old) by petek (Ontari ari ari O ) |
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| Post# 1092411 , Reply# 5 10/8/2020 at 15:06 (1,288 days old) by perc-o-prince (Southboro, Mass) | ||
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What a shame, Glenn. I know some brands offer more of a warranty on the sealed system because they're usually not prone to failure. At 1.33 years, I would hope the dealer would contact their Whirl rep to see what could be done no matter what the issue!
Chuck | ||
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Post# 1092694 , Reply# 7 10/10/2020 at 09:41 (1,286 days old) by Paulg (My sweet home... Chicago) |
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Be willing to negotiate
After working for two manufacturers, one with a large appliance presence, I learned a few things.
First: To find out truly what is wrong, most manufacturers are willing to give you a free EVALUATION (only) of the appliance by an authorized servicer to find out what is wrong. If an evaluation by an authorized servicer is already done, the manufacturer will take that info at face value. Hearsay will not work. A servicer must have visited the appliance and have the diagnosis on record. Second: Most of the time the manufacturer will spot you the parts for free if you pay the labor if the warranty has expired fairly recently. This is a pretty good deal as a picture tube, compressor or LCD panel failure early in the life of the unit is pretty rare and the device will probably work for many years after repair. Third: The manufacturer’s name is on the unit and the manufacturer’s reputation is at stake. I worked for two Japanese manufacturers. I have seen almost ridiculous extensions of warranties because “our name and reputation is on the unit”. In one case, a microwave oven, we did a ridiculous extension of warranty because, (as I remember) one Japanese manager put it, “ We designed the unit to last twenty years, the customer did not deserve this expensive of a repair this early. Fix it.” | ||
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Post# 1092733 , Reply# 9 10/10/2020 at 14:44 (1,286 days old) by RP2813 (Sannazay) |
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 It's threads like this that have me holding my breath over my 11 year old KA refrigerator which I absolutely love. I just hope that parts are available for the foreseeable future because I know I'll not find a comparable replacement. Since we got it at half price at the Western Appliance (RIP) warehouse, I'm willing to pay for major repairs to keep my beloved fridge running. | ||
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Post# 1092755 , Reply# 10 10/10/2020 at 16:47 (1,286 days old) by goatfarmer (South Bend, home of Champions) |
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 Years ago, I got a GE 'fridge from the original owner with a bad compressor. It was 5 years, and 2 months old, and was 2 months out of sealed system warranty. Dealer wouldn't do anything, he complained to GE, who told him the best they would do is sell him a compressor at cost, and he would have to pay installation.
So he told GE where they can shove their refrigerator, and bought a new Whirlpool. | ||
| Post# 1092761 , Reply# 11 10/10/2020 at 17:08 (1,286 days old) by qsd-dan (West) | ||
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Post# 1092781 , Reply# 13 10/10/2020 at 19:44 (1,286 days old) by goatfarmer (South Bend, home of Champions) |
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| Post# 1092818 , Reply# 14 10/11/2020 at 08:20 (1,285 days old) by mark_wpduet (Lexington KY) | ||
sounds like your whirlpool sxs
is the same age as my first one. Moved into this house Sept 04. All WP appliances. Still have the over the range oven......the electric self cleaning oven. The Fridge died almost 3 years ago. I think it was around 13 years old. It had to be serviced a few times but nothing major....I think once it was a capcitor and another time whatever solenoid that stops the water when you get water from the disepenser.....that developed a drip....the ice maker died like on it's 5th year. It didn't die actually, but the coating came off all over the ice, so we replaced it ourselves and that lasted until the fridge died...it was the compressor that failed.
This new one I have is around 3 years old and I expect about the same from it....it makes ice faster but it just feels cheaper to me than the previous one. anyway - back when I got it I remember reading a review from a lady that said "don't get this unless you're house has AC" That she lived in a warm climate that didn't have AC and the fridge couldn't keep the temps cold enough. I'm honestly not sure if there's any brand that makes a durable/reliable fridge anymore. | ||
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