Thread Number: 86041  /  Tag: Modern Automatic Washers
Brand new SQ TC5 with noise issue
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Post# 1106027   1/27/2021 at 17:05 (1,176 days old) by grebus (Edmonds, WA)        

Hi, former lurker here. Got my new TC5 delivered and it is making a scraping/grinding sound during agitation only. I have read here that sometimes there are unusual noises with these until they are broken-in, but wanted to get some feedback on this particular sound. I also sent the video to SQ tech and am waiting on their opinion. I appreciate any comments as I am trying to decide whether to try and get the dealer to take it back. Thanks!

CLICK HERE TO GO TO grebus's LINK





Post# 1106029 , Reply# 1   1/27/2021 at 17:36 (1,176 days old) by grebus (Edmonds, WA)        

I forgot to say that I have had the washer since 1/21/21 and have done 5-6 loads of laundry using various cycles and water levels. Each time the same noise is there during agitation.

Post# 1106035 , Reply# 2   1/27/2021 at 18:25 (1,176 days old) by RP2813 (Sannazay)        
A.B. Normal?

rp2813's profile picture

Sounds creepy and suspenseful.  


Post# 1106103 , Reply# 3   1/28/2021 at 11:44 (1,175 days old) by nmassman44 (Brooksville Florida)        

nmassman44's profile picture
That would be your idler pulley settling in. It will make that sound from time to time. My AWN 311 made that sound early on and then it went away, but on occasion , depending on what you are washing, it will make that same sound. At first I thought that something got into the pump, but that wasn't the case. I wouldn't worry about it.

Post# 1106136 , Reply# 4   1/28/2021 at 17:26 (1,175 days old) by grebus (Edmonds, WA)        

OK, thanks for your reply. Do you have a memory of how long it was before the sound became less frequent in your washer? Just trying to get an idea of what I might expect with mine.

Post# 1106137 , Reply# 5   1/28/2021 at 17:28 (1,175 days old) by GusHerb (Chicago/NWI)        

I've heard many different noises from my SQ but not that one. I did have a resonance/vibration issue during spin drain early on and it turned out to be a plastic shroud around the capacitor resonating against the motor bracket.

Post# 1106392 , Reply# 6   1/31/2021 at 17:30 (1,172 days old) by emmach (New Jersey)        

I have been experiencing the same issue with my new TC5 and posted a similar question this morning (Thread Number: 86072) and was directed to this thread. Could someone possibly tell me what it means for an idler pulley to settle in? Thanks!

Post# 1106394 , Reply# 7   1/31/2021 at 17:42 (1,172 days old) by Grebus (Edmonds, WA)        

Hi, I'm the one with the noise issue similar to yours. I did another 3 loads of laundry 2 days ago and the noise is happening less frequently now. By the 3rd load I only heard it a couple times. I am still waiting for a response from SQ tech on the video I sent them, and will update this thread once I hear back. I can see how it is possibly the idler pulley as it does sound somewhat like a wheel spinning on it's shaft. Watch Eugene's video on changing the belt on a similar machine and you can see what the idler pulley looks like.

CLICK HERE TO GO TO Grebus's LINK


Post# 1106396 , Reply# 8   1/31/2021 at 18:12 (1,172 days old) by emmach (New Jersey)        

Thanks, Grebus. What is strange for me is that for the first 5 laundry days with my machine (I do my laundries on Thursdays, so this was for the first 5 weeks) I never heard this sound. For the past three weeks, I have heard it, some loads more than others as opposed to it getting less frequent as time goes on. I never would have thought this was due to a wheel (it still doesn't make sense to me) But it makes less sense why some people would have the problem and not others. I couldn't find anyone else on this site posting about it.


Post# 1106404 , Reply# 9   1/31/2021 at 20:40 (1,172 days old) by Grebus (Edmonds, WA)        

You should probably send your videos to SQ customer service/tech and see what answer you get. I think we are likely dealing with the same (hopefully minor) issue and it would help to have them be aware of it (if they aren't already). The customer service link is below. I think you need to register your washer with them first if you haven't done it yet.

CLICK HERE TO GO TO Grebus's LINK


Post# 1106438 , Reply# 10   2/1/2021 at 11:45 (1,171 days old) by Grebus (Edmonds, WA)        

Here is the reply I received from SQ tech today.

"Our techs have listened to the video and believe the noise is washer flutter. The service tech will need to add a plastic washer between the drive pulley and brake assembly and put a thin layer of grease on all of the washers and sandwich them together and put them back between the drive pulley and brake assembly."

I have read this solution being used for other SQ noise issues, but didn't think they sounded similar to what I've been hearing. I think I am going to leave mine alone for now and see what happens.


Post# 1106443 , Reply# 11   2/1/2021 at 12:18 (1,171 days old) by Grebus (Edmonds, WA)        

Here is one of the videos I previously watched that had a somewhat similar issue and solution. If you read the comments you will see that a number of people fixed their issue by following username 7732528's solution.

CLICK HERE TO GO TO Grebus's LINK


Post# 1106449 , Reply# 12   2/1/2021 at 13:31 (1,171 days old) by emmach (New Jersey)        

Thanks for posting the response you received. I wonder what they mean by "washer flutter" and if the repair needs to be done to prevent damage. Are you planning on writing back to SQ for clarification? I listened to the video posted by samlol23 and the noise doesn't really seem to be the same to me, especially as it is not intermittent.

Post# 1106473 , Reply# 13   2/1/2021 at 19:00 (1,171 days old) by Grebus (Edmonds, WA)        

No, I'm fairly sure if I ask any further they will just advise me to have a service person out to examine the issue. It took some convincing to get the customer service person to have a tech view my video (the initial response was just to have service come out). If you want to contact SQ and send them your video you might be able to get some clarification if you need it. At this point I am going to wait and see if the noise continues to taper off more or disappear.

Post# 1106482 , Reply# 14   2/1/2021 at 21:18 (1,171 days old) by emmach (New Jersey)        

Earlier today I sent SQ a description of my issue and the audio I took. I wonder if I'll get the same response as you.
Good luck with your washer!


Post# 1106738 , Reply# 15   2/4/2021 at 13:05 (1,168 days old) by emmach (New Jersey)        
update on my washer noise

I, too, was initially told by SQ to contact my dealer for service. When I pressed further, my issue was passed along to the technicians who responded that they
"believe the slight rattle noise is within normal range. When these washers operate they do have some vibration which causes rattle outside of the machine."
I don't know if they just couldn't hear the scraping sounds (don't know how that could be) or they were just focused on something else, so I sent a 15 second video that I had posted here which has the sound one time.
Just now I sent an updated email saying that during 1 of the 3 loads I did today, I heard the noise much more often than I had ever heard it before, and in addition, a couple of times the noise was prolonged for a few seconds and sounded like a car skidding (the noise was not high pitched, though.) Also during the bulky/sheets cycle, I didn't hear it at all. The only other time I did a bulky sheets cycle in the last few weeks, (I usually use the heavy duty cycle) I also did not hear the scraping noise. So it seems that the noise does not happen when the machine uses low agitation.
I'm not sure what to do. I don't want to call for service and have things get worse (new problems) or have an issue with the warranty not being honored for whatever reason. I also don't want to make the problem worse or have the machine die at an inopportune time. (When is it ever opportune!)


Post# 1106741 , Reply# 16   2/4/2021 at 13:28 (1,168 days old) by ea56 (Cotati, Calif.)        

ea56's profile picture

Reading this thread makes me so glad I purchased my inexpensive Roper RTW4516 19 months ago for $499.  

 

In all this time it has yet to make any strange noises.  It just does what its supposed to do every time I press start. I wash 5 loads a week with no problems.

 

And contrary to what was posted on another thread about this machine it doesn’t tangle the clothes.  The lid does lock, but it remains unlocked during the fill portion of the wash cycle so I can add an extra article if needed.  For the rest of the cycle the lid lock hasn’t been a problem at all.

 

If I paid $1000 for a new washer I’d be really PO’d if I was given the brush off by the manufacturer.  

 

Eddie


Post# 1106757 , Reply# 17   2/4/2021 at 15:51 (1,168 days old) by Grebus (Edmonds, WA)        

Emmach, if you are that concerned about the noise I would think it's time to call for service. If it was me, I would call the dealer first to see who they use that is Speed Queen service-authorized. That way you know you are covered as far as the warranty.

When they come out, you can share what the Speed Queen techs recommended and maybe also that someone suggested it could be the idler pulley. I was also told by Speed Queen customer service that the service person can contact them by phone directly when they are at the customer's home to get specific help. Let us know what you decide, thanks.


Post# 1106760 , Reply# 18   2/4/2021 at 16:08 (1,168 days old) by emmach (New Jersey)        

Hi Grebus,
SQ just emailed me and said that I should have someone come out to inspect and diagnose the machine. She didn't mention whether or not a tech actually listened to my audio or was told the additional info I sent. She didn't state - yes, your machine has a problem. I'm just not happy that I heard more noise today than I had in the past. Not a sign that things are settling in. I was wondering if you had done any more laundries since the ones you mentioned where there was less noise and if you remember if the last load you did that day (when you heard very little noise) was done using a low agitation cycle (delicates or bulky.)
I don't like the fact that SQ says, "Alliance Laundry Systems is not responsible for labor charges that result from a service call where a unit is found to function as designed." Since the machine is filling, agitating, draining and spinning, the tech can claim that nothing is wrong and I would be responsible for the service call. Also, there is always the concern that something else will be broken in the process of trying to fix this issue. I would hope that these things wouldn't happen, but I don't have high expectations from people.


Post# 1106808 , Reply# 19   2/4/2021 at 21:33 (1,168 days old) by Grebus (Edmonds, WA)        

I did a medium load of towels today on heavy duty and heard the noise a few times. I've only used bulky one time for a load of sheets and unfortunately don't recall whether I heard the noise or not. I am doing more laundry tomorrow and will try to work in a bulky or delicate cycle.

Don't you think that if SQ customer service is telling you to have a service person come out they are acknowledging there is an issue that needs to be checked on? That would seem to me to be enough to demonstrate a warranty-covered service call. Maybe customer service can answer that specific question for you.


Post# 1106815 , Reply# 20   2/4/2021 at 22:59 (1,168 days old) by emmach (New Jersey)        

Thanks for keeping me up-to-date on your machine, Grebus. Yours seems to be improving, while mine is going in the opposite direction! Your machine in your video sounds exactly like the noise my machine makes (it better represents my machine than my own audio does!) as opposed to the noise that username 7732528 had a solution for. (I do see that it seems that the SQ tech recommended a similar solution to you to what he had proposed. I wonder how much they know.) I did ask the customer service rep straight out if the technicians agree that my washer is not operating as it should and if there is any possibility that my claim would be denied. Frankly, I'll be surprised if she answers that email. I guess if my machine continues to get worse I'll have no choice but to get someone in.

Post# 1106819 , Reply# 21   2/4/2021 at 23:37 (1,168 days old) by Grebus (Edmonds, WA)        

I edited my YouTube video to add more of a title and description and hope I might get some feedback in the comments section (it's had a lot of views so far, but most of them are linking from this site). I was hoping to get some more feedback here on this site, but now it seems like just you and I going back and forth with our posts. If you hear anything more let me know, and will do the same for you. Thanks.

Post# 1106922 , Reply# 22   2/5/2021 at 16:07 (1,167 days old) by Grebus (Edmonds, WA)        

I did two loads of laundry today on normal/eco and heard the sound on and off. Then did two loads on bulky and never heard it. So I guess I am experiencing the same situation as emmach. BTW, the bulky cycle isn't too bad in that it uses low agitation with high speed final spin--this might be gentler on clothes in the long run. However it does use more water than I had been using with normal/eco since it has a full rinse.

I noticed that the TC5 matrix (attached) has a number of errors on it, so I am going to redo it with what seems to be the correct info. I will post it here once it's done.


  View Full Size
Post# 1106941 , Reply# 23   2/5/2021 at 18:20 (1,167 days old) by Addle (Monmouth Co, NJ)        
I have been offered a used Speed Queen

I was offered a free 2014 Speed Queen that appears to be in very good condition. Is there any reason for me to keep my 2003 Kenmore, other than the Speed Queen is very heavy? Do you have any advice for a new owner?

from appliance411.com

Speed Queen AWN432SP111TW01 According to the serial number this product may have been manufactured April of 2014.

Kenmore Model: 11024932200 CP0719541 According to the serial number this product may have been manufactured in Clyde, OH, February of 2003.



Post# 1107040 , Reply# 24   2/6/2021 at 18:38 (1,166 days old) by emmach (New Jersey)        

Low agitation does have the benefit of being more gentle on clothes but I have found (thru lifting the lid during agitation to observe the turnover) that when I do a full load on bulky/sheets, the sheets and other items do not turn over as well as when using the heavy duty cycle. I feel that I cannot put in as many garments using that cycle. If I do, they spend more time then I'd like above the water line.

Post# 1107047 , Reply# 25   2/6/2021 at 19:09 (1,166 days old) by mtn1584 (USA)        
I know exactly what the problem is.....

I have a 12 year old AWN542.....
Washer flutter means..... there are two washers placed together I believe between the brake wheel and the transmission. They are visible and don’t take up that much space.... when the washers don’t sit tight together or are warped for lack of of better word, they rub together and make that noise. It is NOT a mechanical issue. I have used WD 40 white lithium grease to resolve the annoying noise..... I had a tech come out years ago and replaced the belt, he had no idea why the machine was making the noise it made. Mine was loud and at times sounding like grinding. I have another SQ 9 Electronic Series Washer that NEVER made the sound. Have the tech come out and add the plastic washer between the two metal washers and add the grease. MAKE them do it if it annoys you that much.
Mike


Post# 1107058 , Reply# 26   2/6/2021 at 19:59 (1,166 days old) by emmach (New Jersey)        
I know exactly what the problem is....

Thanks mtn1584 for your input. So in your opinion there is no real reason to have a tech come out? It will not shorten the life of any part of the machine or cause something else to fail if these washers continue to rub against each other? The noise wouldn't bother me if I know the issue is not a concern.

Post# 1107063 , Reply# 27   2/6/2021 at 21:01 (1,166 days old) by mtn1584 (USA)        

My washer has had that annoying noise from the two metal washers for years.... nothing mechanical to worry about whatsoever. The washers are just used as spacers between the spin brakes and the drive wheel. There is nothing to worry about at all.
Mike


Post# 1107075 , Reply# 28   2/6/2021 at 23:12 (1,166 days old) by emmach (New Jersey)        

Thanks Mike!

Post# 1107085 , Reply# 29   2/7/2021 at 00:23 (1,166 days old) by Grebus (Edmonds, WA)        

Agreed, thanks Mike for the valuable insight and information! I guess I'll see how long I can go before it becomes annoying enough to have a tech come out. I actually read one of your previous posts from 2014 on this site about the two washer issue (see link) but wasn't sure it applied to my machine. Thanks again.

CLICK HERE TO GO TO Grebus's LINK


Post# 1107104 , Reply# 30   2/7/2021 at 09:13 (1,166 days old) by emmach (New Jersey)        

Hmm, interesting. In the 2014 post I read that a couple of people were only having the issue with hot water. I am definitely hearing the noise even during a cool wash and on the rinse cycle, although it may be more frequent when using a higher temperature. I'm also not sure that I would describe the noise that I'm hearing to be metallic, certainly not screeching and not that horrendous.

Post# 1107161 , Reply# 31   2/7/2021 at 17:42 (1,165 days old) by mtn1584 (USA)        
No rime or reason

Water temp has nothing at all to do with the noise. Load size however does. If you have a heavy load of towels, most likely your tub WILL index, that is turn with the agitator. THIS IS NORMAL, in my case when I have a load in that DOES NOT make the tub index that is when the washers are more noisy and quite often rub together.
My assumption is the more weight in the tub, clothes plus water make the washers sit tight against one another. When the tub is lighter. The washers have slightly more play and then rotate with the stroke action thus causing that annoying metal on metal noise.
Again NOTHING mechanical BUT annoying nonetheless. Just as annoying as an old GE Filter Flo washer clutch clicking while in SLOW agitation mode.


Post# 1107197 , Reply# 32   2/7/2021 at 22:29 (1,165 days old) by Grebus (Edmonds, WA)        

Mike, one question on lubing the washers. Did you loosen the drive pulley bolt to get the pulley to drop down a little or did you just spray the white lithium grease with everything assembled? I'm thinking of doing this myself rather than having a tech called in. Thanks.

Post# 1107302 , Reply# 33   2/8/2021 at 20:39 (1,164 days old) by mtn1584 (USA)        

No my friend I did not loosen any bolt although if you had a tech come out I suppose you could. I just used the White Lithium Grease sparingly on the two bolts. If you use anymore you’ll most likely get overspray on the brakes and your tub will never stop indexing.
Mike


Post# 1109509 , Reply# 34   2/25/2021 at 11:48 (1,147 days old) by emmach (New Jersey)        
update

Hi,
Just wanted to give an update on my machine.
Last week, during the heavy duty cycle that I do on pretty warm water, the scraping noise was a little less often during the previous week’s same type of load (maybe 35 times during the wash and only 5 or so during the rinse.) Today though, doing a load on the same cycle , the noise happened more than it has ever done in the past, approx 75 times during the 9 minute cycle and about 20 times during the rinse, which in the past has been maybe 6 times. In addition, there were 10 times when the noise was prolonged sometimes for as long as 2 seconds. As usual, loads I do on bulky/sheets do not have this noise. So the level of agitation seems to be key here.
Needless to say I am not thrilled that things are getting worse not better. And not surprisingly, a rep at SQ did not respond when I asked if there was a possibility that my claim would be denied although, in just 3 days, she responded to the four emails I sent prior to that one.
Grebus: may I ask if there is any change to the frequency in which you are hearing this noise? Have you tried to repair it on your own?




Post# 1109629 , Reply# 35   2/26/2021 at 15:48 (1,146 days old) by Grebus (Edmonds, WA)        

I haven't attempted the washer grease fix yet, but still plan to do so. I have been using the bulky cycle exclusively since I was annoyed at hearing the sound. It has been working fine but I still hear the noise once in a blue moon (even on bulky).

The main reason I haven't tried the fix yet is that the machine is in an awkward space and sits in one of those plastic drain pans, and it will make getting the front panel off a bit challenging. Once I get to it, I will let you know of the results.


Post# 1109750 , Reply# 36   2/27/2021 at 19:14 (1,145 days old) by emmach (New Jersey)        

thanks, Grebus!

Post# 1111108 , Reply# 37   3/12/2021 at 16:57 (1,132 days old) by Grebus (Edmonds, WA)        

Here's my update. A few days ago I took the front cover off and attempted to spray the washers with white lithium grease. I could only get the can and short spray tube pointed at the washers from the front left side of the machine, so wasn't sure I was getting very much coverage. I was also trying to minimize the amount of overspray as much as possible. I didn't do a test after I was done.

Today I did four full loads of laundry on the normal/eco cycle with the heavy duty option on. I did not hear the sound even one time. I hope that is a pretty good indication of this being a solution to the issue. I would suggest buying a longer spray tube for the lithium grease as it would probably make the job easier and you could get better coverage (you can get them on Amazon).

On another note, I may be returning my TC5 for a number of reasons. Mostly I think I'm not as fond of it as I thought I would be, I think it uses way too much water, and it's washing ability has been so-so for me. If I do, I will buy the LG WM3900 from Costco, which was always my other choice when I was first looking a few months ago.


  Photos...       <              >      Photo 1 of 2         View Full Size
Post# 1111110 , Reply# 38   3/12/2021 at 17:24 (1,132 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
SQ TC-5 Using Too Much Water

combo52's profile picture

I would agree, even though we have sold way over 1000 traditional SQ TL Washers I would never have one, the only way I use a full fill TL machine is if I can reuse the wash water.

 

If you can return it I would get the SQ Front Load machine, I bought a new SS version last November and the only problem with it is I can't find enough laundry to use it very often, it does huge loads fairly fast and very well,

 

I know the LG will do a good job and may last a while but as a American I cannot justify buying Chinese stuff when we build a much better washer here.

 

John L.


Post# 1111133 , Reply# 39   3/12/2021 at 19:33 (1,132 days old) by panasonicvac (Northern Utah)        

panasonicvac's profile picture
We have an LG WM8100 similar to the WM3900. It's been nice so far, I quite like it actually. But if I were to buy a front load washer and dryer again today, I would get the Speed Queen this time.

Post# 1111279 , Reply# 40   3/13/2021 at 18:46 (1,131 days old) by emmach (New Jersey)        
update

Grebus: Thank you so much for posting the results of using the spray. Whatever I choose to do, this information will come in handy.

Post# 1111305 , Reply# 41   3/14/2021 at 03:22 (1,131 days old) by Grebus (Edmonds, WA)        

Emmach, you are welcome and good luck with your machine.

John L. and panasonicvac, I think my reluctance with the Speed Queen front loader is mostly the significantly higher price and somewhat smaller capacity. The availability of these also seems to be an issue right now. I agree with buying American-made products when possible--my understanding is that the LG is at least assembled in Tennessee and is providing some decent local employment there.


Post# 1111606 , Reply# 42   3/15/2021 at 23:09 (1,129 days old) by panasonicvac (Northern Utah)        

panasonicvac's profile picture
Either way, both the LG and the Speed Queen front loader have bigger tub capacity rates than the TC5. You can still fit in a king size comforter with the SQ or even two queen size comforters. At least that's what this one person did with their SQ.




Yeah I do agree that the SQ is on the more expensive side but I think Lorain Furniture made a point here about the price when he did a review on the SQ front loader, you basically get what you pay for. It's a washer that could possibly be the last washer you would ever buy in your lifetime, that's one of the reasons why I would buy a SQ over an LG today. Another thing is I wasn't impressed with LG when we had them fix our stove that we have, that's another reason why I would be leaning towards on getting the SQ this time. And lastly here is I also agree with John, I prefer buying American. I think only the LG washers are assembled here but not the dryers, and I think both my washer and dryer was made overseas. Other than that, I still wouldn't hesitate anyone to look into LG. The only slight issue we have with our washer by far is sometimes water would leak out from the bottom of the door once in a while during the cycles but I think that's because we didn't had our door shut completely.





Post# 1111622 , Reply# 43   3/16/2021 at 05:15 (1,129 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
Speed Queen FL Washer Review

combo52's profile picture

Good review But I Will add a few points as we have far more experience with these washers than Lorain Furniture.

 

Using this SQ SXS with the LG and other popular FL machines the SQ out cleans all others if you compare total cycle time, or in other words if you compare SQs one hour cycle to the one hour cycle on the LG etc the SQ will win in performance.

 

Yes on the LGs and other FL washers if you use the 2-3 hour cycles the results can be better [ of course clothing wear may be worse ] but if using the SQ with soak, pre-wash + up to five rinses is not enough I guess you could always run the machine twice if something is that dirty, LOL

 

Note : SQ did not stop building FL washers in 2018, they just stopped selling the residential model because of demand on the commercial side for about 9 months, durning this time they continued to sell the stack model and they still make the all SS pair [ we have sold several pairs in the last year ] and the price came down on the SS pair as well, Yay.

 

I guess the thing I like best about these washers is how easy they are to access and repair, you just take out two screws and have complete access to the drain pump, loosen two clamps and remove two more screws and the drain pump is in your hands [ a child can do it ] no other FL washer on the market comes close to the ease of service on these washers, You can change the door boot in about 10 minutes without struggling to get it installed to the outer tub, and you can remove the front tub cover in about 15 minutes and reinstall it without replacing any gaskets etc.

 

I just love it when I actually get to work on a SQ FL washer every month so.

 

John L.


Post# 1113511 , Reply# 44   4/2/2021 at 02:18 (1,112 days old) by Grebus (Edmonds, WA)        

Thought I would update that I did return my TC5--I had to pay a restocking fee as well as a charge to have them pick it up, but felt it was worth it to move on.

I bought the LG WM3900 from Costco for $1079 with 4 years of warranty by using the Costco Visa. There was no delivery/installation charge and I also qualify for a $50 rebate from my electric utility for buying a HE washer. The installation process wasn't great, but that's another story.

I've had it for just over a week and have done about 5 loads so far. It seems to be working well and I am happy with the performance--still experimenting with the various cycles to see which is best. Thanks to everyone for their input and advice, and I will probably go back to lurking now.



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