Thank you for the reply.  my sound is different.  I have a video but not sure how to upload.  I did rename it to .jpg and attached to first post.  if you right click the icon and save to your pc, then rename to .mp4 instead of .jpg you can see it.  if you can tell me how to upload video direct I would appreciate.  seems only pictures allowed.

Anyway the point you bring up was the first thing suggested by the servicer. he came out and tightened with an impact wrench, not a torque wrench,  the nut did move some but a torque if that is what speed queen calls out is what should be used.  he tightened it and the noise was still there before he left the house.  so he went to the bearing thing then.  Do you have the torque rating that is recommended or a copy of the bulletin.  I have not been able to find it.  and again heavy load is quiet as a mouse, happens small load, only in final spin and can come and go randomly within seconds, or can stay for the whole spin.  and the noise you hear is when the pump is NOT running so no linkage to that.  thanks again

I just posted video to youtube - here is the link

" target="_blank">

I agree that the service guys should be using proper tools and specs not an impact gun though it was a battery powered one.  So I just went at that bolt with a 1.5 inch socket and torque wrench.  I did not loosen it but it is at or above 80ft-lb as my wrench clicked without anything moving.  I was hoping maybe his impact was low an battery and it was still loose.  no such luck.  the service guy is waiting for shaft which is on back order. he says they have to pound on the shaft to get bearings so wants a new one one hand.  I replaced bearings myself in my old neptune and never had issue with shaft sticking but so be it.  either these are different or he is being extra cautious.  aside from this the machine washes much better than our old neptune did.  the noise is definitely coming from the area of the lower bearing or seems to be. with all the metal sound travels easy.  I did send my video to speed queen - they thought something between the tubs or if worse with heavy load bearings.  something between tubs was ruled out by service guy as he took it apart.  so if it is the bearings I just wish the shaft would come in so the guy would get here and fix it

you will not believe this.  the tech servicer 2 was just here and we could not get the machine to make the noise.  tried 5 different times completely empty tub and even a light load (light or no load always worse)  it has been so consistent in doing the noise that am not sure what to think.  I played the video for him - he did not think it sound like a bearing but.  so anyway he left without doing any work as wants to hear it himself first based on the amount of work to be a bearing.  I cannot blame him there. this guy says a new shaft not really needed for this (his boss says rarely needed) so am on the fence of keeping the shaft, returning, or exactly what to do.    servicer 1 wont touch it without a new shaft and servicer 2 says not needed.  servicer 2 says he has only replaced bearings once on a machine like this and it was because the seal leaked and water got in bearings.  no leakage of any kind on mine and bearings have no rust.  even with the rust he got the bearings off the old shaft.  Part of me is thinking I should just ignore the noise when it happens.  when the noise does happen it makes it all the way down to no ratation and sounds like a once per revolution click.  could it be a flat spot on a bearing (not sure that even makes sense).   just wanted to update you - thanks for your time.

I had found a shaft at reliable parts and bought.  speed queen said would reimburse me if needed and I should return it otherwise.  I had suggested to servicer 1 that he could get from reliable parts.  he said they did not have it but I ordered it myself 5 minutes later and had 2 days later.  $100 - I could keep it just in case or send it back less shipping

decided to send shaft back.  yah that noise is not a classic bearing rumble or roar - if bearing would have to a flat on one ball - that rotates in and out of noise region. is that even possible - I dont know

New update.  so yesterday wife was doing wash.  first load noise is back but not near as much as it had been.  So again I am scratching my head and convinced again not bearing as again it came and went.  Never thought of before but I thought "what if machine not level?'  got my level and it was way off front to back.  got the manual out and they mention that the front leg lock nuts need to be tight or will not stay level.  the appliance store that delivered in 10/19 never tightened those.  So I followed the instructions for leveling and tightened the nuts.  since then wife has done 3 or 4 loads of various sizes (5 items in load was the smallest) all the way to full.  been quiet as a mouse.  I am in no way claiming a fix here but am cautiously optimistic.  she is done with laundry for week now so will see what happens.  Definitely check your lock nuts on front feet