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Thread Number: 86811
/ Tag: Modern Automatic Washers
More Woes With Whirlpool 6620 Front-loading Washer: 2nd Machine Also A Dud |
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Post# 1113791 4/5/2021 at 12:16 (1,107 days old) by Frigilux  (The Minnesota Prairie) |
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 You may remember I mentioned the issues the young couple in the apartment behind me had with their Whirlpool 6620. Three service calls for major leaks and one for an electronics failure in a four month-old washer.
The dealer decided to replace the washer for them, which took six weeks to arrive due to covid-related slowdowns in production. The replacement 6620 purred along just fine for a couple of months.
I went into the laundry area between our apartments—their set sits right next to mine—a few minutes ago and the service guy was there with the top of the machine off. I asked what the problem was this time and he said the control board was not communicating with the user interface—so electronics issues.
I really like the features, cycles and styling on the 6620 and it’s a “closet depth” machine, which is extremely important in our narrow passageway, with laundry sets along each wall. Thought a couple of times about getting a set for myself, as it has a true Sanitize cycle and a 4.5 cu. ft. tub.
Having seen the headaches they’ve had to deal with not one but two of these machines, that notion has been tossed in the not-on-your-life bin.
What the hell, Whirlpool?!
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This post was last edited 04/05/2021 at 12:48 | ||
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| Post# 1113793 , Reply# 1 4/5/2021 at 12:59 (1,107 days old) by mark_wpduet (Lexington KY) | ||
I'm so sorry to hear this
One machine with faults we can forgive - but TWO machines....Makes you go hmmm, doesn't it?
I wonder if a surge protector would have helped? I know these have built in surge protectors, but - back in 2006 or 2007, when my Duet CCU went and was replaced, from that day forward I have kept my washer plugged into a surge protector and not a glitch (knock on wood as it's 16 yrs old now) So either the new board was more robust (which I doubt) or the surge protector helped or it has just been pure luck? I don't know. Geez, you'd think after more than a decade they'd get the bugs worked out of these boards. What's SAD is with technology they have the ability to create awesome and reliable machines much much better than the past - but they just will NOT do it. | ||
| Post# 1113798 , Reply# 2 4/5/2021 at 13:39 (1,107 days old) by Maytag85 (Sean A806) | ||
The reason why HE machines and newer machines in general have the problems they have is because the technology isn’t proven and the quality control isn’t what it used to be either. This is why I don’t even bother with newer machines at all and I’d hate to shell out money on a newer machine that already has problems from the get go and who knows what other problems it will have in the future.
Whirlpool made good machines until they discontinued their direct drive washers and it’s been down hill from there since. | ||
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Post# 1113805 , Reply# 4 4/5/2021 at 14:10 (1,107 days old) by appnut (TX) |
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So disheartening. My former manager has the same model and he's not had a problem one with hers in the 2 years she's had it.
I love WP FLers for their flexibility and being able to set it up to have the heater be used in a lot of different types of loads, far more than any other FLer on the market. Even moreso than Maytag. And that's important to me. And SQ refuses to put a damn heater in their machines. IF I had to replace mine, in some ways opting for LG would be trading down. | ||
| Post# 1113812 , Reply# 5 4/5/2021 at 16:53 (1,107 days old) by mark_wpduet (Lexington KY) | ||
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If my washer died | ||
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Post# 1113815 , Reply# 6 4/5/2021 at 17:08 (1,107 days old) by imperial70 (MA USA) |
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If you like whirlpool... Continue to purchase whirlpool. If you like GE continue to purchase their products. It's all about what you are comfortable with using and if you have had good luck with a particular brand appliance, I think you will continue to have good luck. | ||
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Post# 1113851 , Reply# 7 4/5/2021 at 23:56 (1,106 days old) by GELaundry4ever (Nacogdoches, TX, USA) |
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It seems to me... that whirlpool is so big that they feel they can get away with anything and everything. | ||
| Post# 1113863 , Reply# 8 4/6/2021 at 05:37 (1,106 days old) by Pierreandreply4 (St-Bruno de montarville (province of quebec) canada) | ||
i would call the store that selled the washer
my advice would be called the store and ask for an exchange or directly go to the store where the washer was purchase and speak directly to the store manager and if possible ask that they exchange the washer could the washer, and in the case of my mom and i if the washer dryer died and we needed 1 fast i would go in the refurbish rebuilt model even if it would be something like this
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Post# 1113928 , Reply# 9 4/6/2021 at 16:50 (1,106 days old) by littlegreeny (Milwaukee, WI) |
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I agree with Mark...
These issues may have been avoided if the washer was plugged into a surge protector. There are a lot of complaints about WP control board issues and I wonder if their boards or capacitors are especially sensitive to even minor power fluctuations???
When I installed my WP dishwasher last year, I plugged it into a surge protector. I've never done that with an appliance but will continue doing so going forward. They are basically computers now, so why wouldn't you? | ||
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Post# 1113931 , Reply# 10 4/6/2021 at 17:03 (1,106 days old) by appnut (TX) |
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Post# 1113965 , Reply# 11 4/7/2021 at 04:18 (1,105 days old) by Frigilux (The Minnesota Prairie) |
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I have never plugged anything into a surge protector, but my luck in never having an issue is probably running out by now.
Any recommendations for good quality surge protectors? I’ve heard it’s important to select wisely, as some provide substandard protection. I suppose this would be a good idea for computers and TVs. And, I guess, washing machines. Also: Does anyone have their electric dryer on a surge protector? For that matter, why does it seem we hear of so many electronics issues with washers (and dishwashers) but not dryers? Bob— Can I ask how much it cost to have a whole-house surge protector installed? Is it by the circuit breaker box? Each apartment here has a fuse box (yes, fuses) on the wall by our laundry equipment and gas furnace in the laundry area/passageway. | ||
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Post# 1113975 , Reply# 12 4/7/2021 at 07:08 (1,105 days old) by combo52 (50 Year Repair Tech Beltsville,Md) |
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Surge Protectors For Newer Appliances ? There is no evidence that any of these problems are being caused by surges in the power supply and all appliances have built-in surge protection on the boards.
That said I guess a surge protector probably will not hurt anything ?
Do keep in mind that plastic plug-in models can be a fire hazard themselves if they overheat and burn or can just fail.
I think if there was any evidence they were needed manufactures would require them or include them.
John L. | ||
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Post# 1113984 , Reply# 13 4/7/2021 at 09:19 (1,105 days old) by appnut (TX) |
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| Post# 1113995 , Reply# 14 4/7/2021 at 15:13 (1,105 days old) by mark_wpduet (Lexington KY) | ||
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For what it's worth
the surge protector I have is cheap....It's just a multi plug surge protector with indication lights letting you know if it's working or not. I'm not saying this is what's protected my washer. It could just be a fluke. You just never know.
It's interesting, I never thought about it but I never plugged my dishwasher into a surge protector, nor the dryer or fridge. Why? I don't know.lol | ||
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Post# 1114005 , Reply# 15 4/7/2021 at 18:42 (1,104 days old) by littlegreeny (Milwaukee, WI) |
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| Post# 1119042 , Reply# 18 6/2/2021 at 12:07 (1,049 days old) by mark_wpduet (Lexington KY) | ||
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These control board issues are a really weird thing. I remember in 2014, when I bought my Maytag dishwasher....there were all kinds of people who had control board issues. At that time, I needed a dishwasher and I chose that one hoping for the best. I was so sure that the control board would go......but this month (June, 2021) it's exactly 7 years old. No problems.
I've read all kinds of things. Like, the DRY cycle can shorten board life.......Or... Using the self-clean cycle on ovens can too (because of the extreme temps) I don't know. Ovens and dishwashers get hot anyway. Makes no sense. At this point, I think it's a gamble if you buy a new appliances whether you're going to get one with a decent board or a bad one. | ||
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Post# 1119076 , Reply# 20 6/2/2021 at 17:22 (1,049 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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| Post# 1119104 , Reply# 22 6/2/2021 at 20:27 (1,048 days old) by Pierreandreply4 (St-Bruno de montarville (province of quebec) canada) | ||
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3 year old ge dishwasher
control board broke on a 3 year old ge dishwasher that was purchuse in 2016 was replace in 2020 with a kitchenaid dishwasher i think the biggest problem these days are appliances are made to brake early to force there replacement makes me question why they did not modernise appliances but keep making them to last?
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Post# 1119107 , Reply# 23 6/2/2021 at 20:47 (1,048 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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Built to last
Began going by the boards when huge demand from baby boom generation began to go bust, and appliance makers were force to rely increasingly on new home sales plus replacement for major part of durable white goods sales.
If one could find a new or even used timer/programmer my Miele W1070 would still keep on going, this even it being > 20 years old as it is. But compared to more modern offerings it is not nearly as advanced, so there's a trade off. Right to repair movement in USA is gaining steam, but don't think it will ever truly happen. Whirlpool and other big makers of appliances, electronics and other consumer goods have too much invested in status quo. Personally feel washing machine or dishwasher life cycle should factor into energy ratings. It cost money to make ship to warehouse or whatever, then to customers home new appliances. It also uses resources, and that goes for removing and disposing of broken things as well. CLICK HERE TO GO TO Launderess's LINK | ||
| Post# 1119135 , Reply# 24 6/3/2021 at 05:34 (1,048 days old) by mark_wpduet (Lexington KY) | ||
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definitely | ||
| Post# 1119335 , Reply# 26 6/5/2021 at 07:51 (1,046 days old) by roscoe62 (Canada) | ||
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At it again the control board is acting wonky today but seems to go through the cycle with nothing else happening.
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Post# 1119339 , Reply# 27 6/5/2021 at 08:51 (1,046 days old) by lovestowash (St. Petersburg, FL) |
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Same control board on a 5620...
is the machine I have had for about 2 years...I had the first one replaced due to the same issue this one has, water temperature...I could not get a hot wash on the Normal cycle, always cold...I mostly use a Towels/Quick with Heavy Soil and Extra Rinse, hot wash, about 30 minutes...if I want extended wash, I add the PreSoak, for an additional 15 minutes of tumble/soak...for a longer cycle, larger loads, I use Delicates/Wrinkle Control with Light Soil and Extra Rinse, hot wash, about an hour...I've found I can get a "hot" wash on either of these cycles...with all these "WHAT To Wash/HOW To Wash" marketing options, the washer does have its idiosyncrasies, but uses sufficient water, and does a good job.
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| Post# 1119359 , Reply# 28 6/5/2021 at 11:05 (1,046 days old) by roscoe62 (Canada) | ||
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So Whirlpool replaced the control board or the entire machine? Have you had any issues since it was replaced? | ||
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Post# 1119437 , Reply# 29 6/5/2021 at 22:33 (1,045 days old) by lovestowash (St. Petersburg, FL) |
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So Blowe's... | ||
| Post# 1119460 , Reply# 30 6/6/2021 at 04:05 (1,045 days old) by mark_wpduet (Lexington KY) | ||
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It's interesting that
there are hardly any videos of this machine in operation on YouTube. I think I've found 2 (maybe 3) and I've only found ONE Maytag in operation.
anyway - the Whirlpool I saw was washing a single pillow on the bulky cycle, and, even though it has recirculation, I couldn't believe how little water it used ON THE BULKY cycle. That said, the recirculation was a life saver, so less water isn't as big of an issue as it would be without recirculation. But when you said "sufficient water" I wasn't sure what you meant....but I didn't see sufficient water (at least on the cycles on saw on YouTube. But you have this machine, I don't. So you would know. | ||
| Post# 1119461 , Reply# 31 6/6/2021 at 04:09 (1,045 days old) by qsd-dan (West) | ||
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Post# 1119471 , Reply# 32 6/6/2021 at 09:24 (1,045 days old) by Logixx (Germany) |
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Mark, check out the YouTube channel by Hugo Fiori, he has a some videos of the Whirlpool as well as internal shots.
CLICK HERE TO GO TO Logixx's LINK | ||
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Post# 1119476 , Reply# 33 6/6/2021 at 10:35 (1,045 days old) by appnut (TX) |
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| Post# 1119504 , Reply# 34 6/6/2021 at 13:49 (1,045 days old) by mark_wpduet (Lexington KY) | ||
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Yep | ||
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Post# 1119516 , Reply# 36 6/6/2021 at 17:13 (1,045 days old) by Adam-aussie-vac (Canberra ACT) |
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One thing I wonder Has anybody brought a European style American washing machine into Europe and vice versa (bringing a European machine that’s proper European into the US | ||
| Post# 1119528 , Reply# 37 6/6/2021 at 18:26 (1,044 days old) by mark_wpduet (Lexington KY) | ||
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The pillow
I remember that too....
I'm sure the whirlpool is fine I just don't like the current models at all personally. I like the Maytag better with the square door.......but SQ and LG are definitely my favorite as of now, but only the models that have turbo wash....and I think one model of the SQ FL now has a heater if you can believe that And the GE fresh vent FL's - I watched a few videos of those and the water usage (this is on bulky, mind you) was unbelievably low. I felt like the LG's look like a swimming pool in comparison. I still want to know what it's gonna take for manufacturers to put a "more water" button on all their FL washers. Take the GE, the lower end model does have a more water button, right? But the model above that DOES NOT? Now why? If someone wants the model with a heater, they can't get a more water button...I don't get what's running through some of these manufacturers minds | ||
| Post# 1119530 , Reply# 38 6/6/2021 at 18:34 (1,044 days old) by Agiflow () | ||
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Hugo's video looks like the same operation my 6620 had. Whirlpool is still a good bet. | ||
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Post# 1119558 , Reply# 39 6/7/2021 at 02:06 (1,044 days old) by appnut (TX) |
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One SQ model has a heater | ||
| Post# 1119569 , Reply# 40 6/7/2021 at 07:41 (1,044 days old) by mark_wpduet (Lexington KY) | ||
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because when I went to their website recently and looked at the FL washers, I saw 3, the stainless model said "With Sanitize".....so I just now went back and I noticed they all say "with sanitize" and I never noticed that they all stated that the when I looked at them the other day. So NOW I'm thinking maybe they don't have heaters and that's just a built in cycle that sanitizes without a heater if you use Oxy or something like that? I got my hopes up (LOL)
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| Post# 1119573 , Reply# 41 6/7/2021 at 07:52 (1,044 days old) by mark_wpduet (Lexington KY) | ||
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Post# 1119587 , Reply# 42 6/7/2021 at 10:40 (1,044 days old) by Logixx (Germany) |
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Post# 1119588 , Reply# 43 6/7/2021 at 10:42 (1,044 days old) by Logixx (Germany) |
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| Post# 1119593 , Reply# 44 6/7/2021 at 12:39 (1,044 days old) by derrick352 (United States Of America) | ||
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"The Speed Queen cycle is a Sani with Oxi cycle." LOL. | ||
| Post# 1119596 , Reply# 45 6/7/2021 at 13:07 (1,044 days old) by Egress (Oregon) | ||
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Oxi as in oxygen bleach (hydrogen peroxide) im guessing... it works i guess, but I wouldn't trust it nearly as much as a proper heated sanitize cycle. | ||
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Post# 1119607 , Reply# 46 6/7/2021 at 16:12 (1,044 days old) by appnut (TX) |
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| Post# 1119609 , Reply# 47 6/7/2021 at 17:08 (1,044 days old) by qsd-dan (West) | ||
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just a built in cycle that sanitizes without a heater | ||
| Post# 1119610 , Reply# 48 6/7/2021 at 17:34 (1,043 days old) by mark_wpduet (Lexington KY) | ||
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It sounds like a sneaky way to make people think it has a heater, when really it doesn't and it's the OXY that would do the sanitizing. Although I'm not sure WHY they would need a cycle when you could just ADD OXY to a cycle but there may be more to the OXY cycle. Maybe it needs a certain amount of time.
It seems like I remember someone said their sanitize with Oxy cycle used a LOT more water than other cycles. This was a while back. I think it was a FL whirlpool maybe 5 years ago or more. | ||
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Post# 1119611 , Reply# 49 6/7/2021 at 17:35 (1,043 days old) by DADoES (TX, U.S. of A.) |
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| Post# 1119614 , Reply# 50 6/7/2021 at 18:52 (1,043 days old) by qsd-dan (West) | ||
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Sanitize (reduce germs/pathogens to an acceptably-safe level | ||
| Post# 1119617 , Reply# 51 6/7/2021 at 19:12 (1,043 days old) by mark_wpduet (Lexington KY) | ||
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um
sanitize cycle on some dishwashers is 120? Seriously? Damn.
Anyway - I misread and forgot that Sanitize with Oxy meant no heater. I just quickly looked on the SQ website and saw "sanitize, so I figured they had a heater. I see now they don't. anyway - about the Sanitize with Oxy cycle: What does it do that's so special if the Oxy is what's sanitizing? What is it about the Cycle that's supposedly special? | ||
| Post# 1119619 , Reply# 52 6/7/2021 at 19:40 (1,043 days old) by qsd-dan (West) | ||
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Post# 1119628 , Reply# 53 6/7/2021 at 21:12 (1,043 days old) by appnut (TX) |
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Mark, the SQ Sanitize with Oxi main wash cycle is an hour long. You have to use default settings and put the oxi powder in the tub before laundry. the rinses are described as a special santize rinse. The final spin period is like 12 or more minutes, longer than any other of the SQ final spin cycles.
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| Post# 1119637 , Reply# 54 6/7/2021 at 22:50 (1,043 days old) by mark_wpduet (Lexington KY) | ||
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It's amazing | ||
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Post# 1119643 , Reply# 55 6/7/2021 at 23:48 (1,043 days old) by littlegreeny (Milwaukee, WI) |
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Dan... | ||
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Post# 1119644 , Reply# 56 6/7/2021 at 23:53 (1,043 days old) by DADoES (TX, U.S. of A.) |
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Not directly related ... my AquaSmarts have separate Allergy and Hygiene cycles. Hygiene does not reference "oxy" or chlorine bleach. Allergy says "A hot wash with extra rinses to target dust mites and remove detergent residue." Hygiene is "A hot wash for times of illness or infection. Dry clothes in sunlight or on hottest dryer setting." I haven't investigated which parts of the fill and wash process are tap-hot (Eco Active, HE level, and deep fill level if it's involved). The AeroSmart dryer has an Allergy cycle which probably runs high temp and maximum dryness level, possibly with some extra heat time after max dryness is sensed. "Kills off dust mites and removes wastes. Also good in times of illness. Not recommended for heat sensitive items." My Intuitive Eco agitator model has an Allergy cycle, which I know for sure is tap-Hot Eco Active and Warm/Hot (122°F ATC) deep-fill. | ||
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Post# 1119645 , Reply# 57 6/7/2021 at 23:56 (1,043 days old) by DADoES (TX, U.S. of A.) |
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| Post# 1119649 , Reply# 58 6/8/2021 at 00:08 (1,043 days old) by powerfin64 (Yakima, Washington) | ||
I'm with littegreeny  | ||
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