Thread Number: 87159
/ Tag: Modern Automatic Washers
Miele USA W1's Water Inlet Error After Prewash |
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Post# 1117266 , Reply# 1   5/14/2021 at 21:47 (1,069 days old) by combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
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Are like buying a Mercedes Benz with no decent service organization, can be a big waste of money along with lots of frustration, the good news is they are not as expensive as a MB so the loss will not be as bad when you buy another appliance.
The number of Miele DWs, W&Ds we see on the scrap pile every month is amazing considering how small a % of the market they have in the US.
John L. |
Post# 1117283 , Reply# 3   5/15/2021 at 04:58 (1,069 days old) by chachp (North Little Rock, AR)   |   | |
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I don't use the PreWash often instead I use the Soak fairly often. So, I am running a load now including a PreWash. It went directly into the Main Wash after the PreWash drain with no issue. It's finishing the cycle now and I'll report back if there are any other issues but so far, so good.
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Post# 1117310 , Reply# 5   5/15/2021 at 12:02 (1,069 days old) by derrick352 (United States Of America)   |   | |
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@chachp Do you have a "Classic" ? |
Post# 1117313 , Reply# 6   5/15/2021 at 12:52 (1,069 days old) by derrick352 (United States Of America)   |   | |
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disregard ...Classic has no wifi. |
Post# 1117320 , Reply# 7   5/15/2021 at 15:22 (1,069 days old) by Jerrod_Six (Eastern Pennsylvania, USA)   |   | |
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I've had my 860 Miele washer for two years and have not experienced this error or any other error on any cycle. I hope this problem gets resolved for you. |
Post# 1117336 , Reply# 9   5/15/2021 at 19:57 (1,069 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Miele USA no longer provides any sort of tech support or assistance with diagnosing issues via telephone or email. Only option is to book a call out appointment for service.
Previously Miele USA tech support offered all sorts of assistance via telephone or email. This included walking through various testing or other attempts to sort out what was wrong, and or even assistance in installing a part. This apparently all came to an end last year or maybe year before. This coincided with (IIRC) change of management at Miele USA which in turn lead to many changes down the line. Found this out partially from news media and also while attempting to get information on replacing timer/programmer on my Miele. Tech support now seems to be nothing more than persons (who may be offshore) reading from scripts and they can only book service calls. When inquired as to why Miele stopped offering tech support via telephone response was "it caused more trouble than it was worth..." |
Post# 1117417 , Reply# 11   5/16/2021 at 20:15 (1,068 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Why do you use it routinely on every white cycle? Or maybe I shouldn't ask? *LOL*
Since my two AEG washers are cold fill don't bother with pre-wash unless have something really heavily soiled and want bulk of muck removed before main wash. Otherwise find normal wash cycles (long as they are) perfectly adequate. |
Post# 1117431 , Reply# 13   5/16/2021 at 22:53 (1,067 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Post# 1117488 , Reply# 15   5/17/2021 at 16:23 (1,067 days old) by chachp (North Little Rock, AR)   |   | |
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I am happy to hear the PreWash comes in as cold. Do you know what temperature the machine uses on the Soak cycle? I use that more often but always wondered what temp it used. I may have to start using the PreWash with Extra White on my whites instead of the Extra White with a Soak.
For years I had a Bosch machine that had an option called Power Wash and what that did was bring in cold water and then gradually raise the temperature slowly to the selected temperature. I liked that cycle for stains that remove better in cold but I don't want to do an entire cold water wash. |
Post# 1117538 , Reply# 17   5/18/2021 at 03:20 (1,066 days old) by chachp (North Little Rock, AR)   |   | |
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Here the PreWash does drain and use fresh detergent for the wash and the time can be adjusted. The Soak does not drain. It goes directly into the Main Wash. I can adjust the length of the Soak time up to six hours. I have my Soak set for one hour which is what I was used to in the Bosch I had. I like that the Miele goes directly into the Main Wash after the soak cycle. In the Bosch, the Soak cycle was completely separate so when it was done I had to restart the washer with the wash cycle.
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Post# 1117569 , Reply# 19   5/18/2021 at 15:26 (1,066 days old) by Stephen (Palm Springs CA USA)   |   | |
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Always get the Water Inlet error when attempting to Add laundry. Got it frequently because there is air in our lines and had to go into menu and activate Low Water Pressure setting for it to stop cancelling the cycles. |
Post# 1117570 , Reply# 20   5/18/2021 at 15:32 (1,066 days old) by chachp (North Little Rock, AR)   |   | |
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Post# 1117574 , Reply# 21   5/18/2021 at 15:58 (1,066 days old) by Washingpowder (NYC)   |   | |
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Well, the phone support was as helpful as a glass hammer, and the lady I spoke with, although very nice, was absolutely clueless. I set up a tech visit. |
Post# 1117637 , Reply# 22   5/19/2021 at 09:41 (1,065 days old) by Jerrod_Six (Eastern Pennsylvania, USA)   |   | |
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@chachp My washer drains into a laundry sink so I can see and feel the water used for each portion of a cycle. I'll start a short soak and see what the water temperature is at the end. |
Post# 1117651 , Reply# 23   5/19/2021 at 10:55 (1,065 days old) by derrick352 (United States Of America)   |   | |
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Thanks for posts. Water pressure is not my issue. Miele knows there is a problem and has admitted to others there is a problem with the W1's. Customer service and tech support/dispatch obviously needs some major help here in the United States. Enough said. |
Post# 1117814 , Reply# 25   5/20/2021 at 14:50 (1,064 days old) by chachp (North Little Rock, AR)   |   | |
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Post# 1117819 , Reply# 26   5/20/2021 at 16:12 (1,064 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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That would make sense.
My older Miele and many other European H-axis washers used their heaters to raise temp of pre-wash to at least 86F or 104F. They do this however obviously only if thermostat isn't satisfied either incoming water temp, and or that in tub isn't at or above whatever temp. When this Miele turns on or off heater there is a very audible "thunk", so can tell when it's engaged or turned off. If a washer is both hot and cold fill then it makes sense to use a blend of tap water to get "warm" or whatever. If that cannot be achieved then heater kick in to top things off. Both my AEG washers are cold fill only. If incoming water is warmer than what is programmed to be normal, and thus heating parameters get confused, these washers will subtract heating portion of cycle time (usually about ten minutes) from cycle. Display will read "60 minutes" remaining, but soon as water drains and or filling begins for first rinse that changes to "50 minutes" or something. On older Miele and other European washing machines with "rapid advance" mechanical timers it was suggested that once machine reached proper temp during heating portion of cycle (again listening for sound thermostat was switched off), one could move timer knob slightly and it would come out of heating portion of cycle into main. This was done to save time..... Curious thing about those older washers is they would take on water if sensed water level had dropped, and use heater if necessary to bring things back up to temp. At least my AEG modern washers don't do this; once machine has moved out of fill portion of cycle that's all she wrote. They won't take on more water even if it's obvious load requires further saturation. What you'll get is a reading indicating over loading. |
Post# 1117887 , Reply# 28   5/21/2021 at 10:53 (1,063 days old) by chachp (North Little Rock, AR)   |   | |
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If I want to use a cycle that starts with cold water and then gradually heats the water the temp chosen which one would I use? I wish I could find a document (as I'm sure many do) that explains what happens throughout each cycle. It seems to be a closely guarded secret for some reason or maybe they think people don't care to know it. |
Post# 1117903 , Reply# 29   5/21/2021 at 13:33 (1,063 days old) by Washingpowder (NYC)   |   | |
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You could go to settings and select cold fill. Keep in mind, the machine will continue doing full profile washes until you re-select hot fill for main wash again. |
Post# 1117966 , Reply# 33   5/22/2021 at 11:21 (1,062 days old) by derrick352 (United States Of America)   |   | |
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A Miele tech is coming next week. Not sure if there is much that can be done. If firmware not ready then I will cancel. No sign that it is yet. |
Post# 1117986 , Reply# 35   5/22/2021 at 17:01 (1,062 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Initial call out from Miele almost usually now for years has been to diagnose and document whatever issues customer is reporting or otherwise found.
If the problem can be manged at that time within short period of time allotted, then all is good. OTOH if technician does not have part or parts, repair will take longer than allotted initial service call time, etc.. then another follow-up call out appointment must be made. Turning away a Miele USA tech nowadays (since they no longer provide any sort of detailed tech support via telephone or email), likely will result in an issue of "he said, we said". That is customer claims appliance isn't working properly, but Miele cannot document fact. A customer planning on seeking a refund, exchange or other such action needs to have a Miele tech document issues found so there is a record for machine in question. |
Post# 1118395 , Reply# 37   5/26/2021 at 13:22 (1,058 days old) by derrick352 (United States Of America)   |   | |
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Does anyone work at Miele in Germany who frequents this forum? I would like someone from there to speak up about this. How long before this issue is fixed? How could this even have happened, I thought they tested everything before letting a machine out the door. SAD! |
Post# 1118408 , Reply# 38   5/26/2021 at 16:44 (1,058 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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@SGT20
Miele is famous for producing much of internal components of their appliances in house. But that applies to things like motors and other bits. They do buy lots of other things off the shelf as it were such as solenoids, pumps, etc.... One is going to assume unless or until proven otherwise Miele used outside sources for software for washing machines and other appliances. Much like Crouzet of France once provided programmer/timer for their quasi mechanical washing machines, dishwashers and dryers.... If that is the case it would mean going back to supplier to work out what is wrong and how to correct. Given worldwide upset across the board to nearly everything this past year or so thanks to covid, it could take longer to sort this mess out. Was always advised when growing up never to purchase first model year of anything. This was because there were bound to be kinks, and they would be sorted by subsequent year models. Thing is don't seem to find these sort of complaints with Miele W1 washers sold in Europe, but then again maybe didn't look long or hard enough. Since these units were on sale there before coming to USA you'd think any bugs would have been sorted. This unless as per Miele made various changes to things for sale in North America that somehow has now gummed up the works. |
Post# 1118498 , Reply# 42   5/27/2021 at 16:09 (1,057 days old) by henene4 (Heidenheim a.d. Brenz (Germany))   |   | |
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Hoping they'll work that out... Almost certain my issue would be fixed by the same update. Once I'm back at my flat (end of next month maybe) I'll document the fault and contact Miele service again and see if I can get some timeline for the EU side of things... |
Post# 1118511 , Reply# 43   5/27/2021 at 19:12 (1,057 days old) by mielerod69 (Australia)   |   | |
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Post# 1118537 , Reply# 45   5/28/2021 at 00:12 (1,056 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Will MieleUSA charge for these call outs and repairs?
If new motherboard is required or something will that part be free along with install? Will MieleUSA reach out to any number of Americans who bought affected models and yet haven't contacted them about this issue? Will they issue a recall or similar notice? What about scores of washers sitting in warehouses or dealers inventory yet unsold? A simple firmware update that solves issue would be less costly way of dealing with things, provided it permanently fixes issue. At least affected washers still are otherwise usable. Cannot imagine what people would do if after paying so much money now would be totally without a washer for indefinite period. |
Post# 1118555 , Reply# 47   5/28/2021 at 05:49 (1,056 days old) by derrick352 (United States Of America)   |   | |
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Other countries get longer initial warranties, and the USA a measly 1yr. This whole mess ruined our USA W1's. How they are dealing with this as of now and apparently no resolution, it screams a part/parts issue vs software/firmware. If they would just clarify which it is. They have to know by now exactly what is wrong. |
Post# 1118557 , Reply# 48   5/28/2021 at 06:34 (1,056 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Under EU laws minimum consumer warranty is two (2) years. Some individual countries have longer requirements...
United States consumers have no such legal protections and thus are at the mercy of whatever manufactures offer. europa.eu/youreurope/citizens/co... This being said consumer testing or advocacy groups have found that in most instances major malfunctions with any appliance are likely to occur within first twelve months or less of use. This is one reason why many advise paying for extended warranty at time of purchase. Also many credit or charge cards will extend original manufactures warranty period if their card was used to pay for entire purchase price. If things reach a critical mass level then lawsuits will start flying, and or federal government will step in I suppose. Lord knows Maytag was driven into the ground over issues with their Neptune washing machines. |
Post# 1118561 , Reply# 49   5/28/2021 at 08:18 (1,056 days old) by jamiel (Detroit, Michigan and Palm Springs, CA)   |   | |
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This sounds like a sensor value is put out of "whack" with the US hot fill, and the solution can't be to ignore that sensor value (as they may well use it for a different part of the washing cycle, perhaps to specify spin speed to not crease synthetics) . The fix-scheduling of something like that, together with testing etc is undoubtedly what's taking the time.
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Post# 1118595 , Reply# 50   5/28/2021 at 15:59 (1,056 days old) by Jerrod_Six (Eastern Pennsylvania, USA)   |   | |
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Just for my clarification: What temperature are you using for the main wash, when this problem occurs? |
Post# 1118611 , Reply# 52   5/28/2021 at 18:30 (1,056 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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My older Miele W1070 states in owners manual that if using liquid detergents pre-wash could be skipped and just go with normal cycle. That machine was made decades ago and believe it was then standard advice which has only grown since.
Unless doing washing grossly contaminated with muck or filth, today's modern detergents and other laundry products cope remarkably well with just a wash cycle alone. Then you have many European and other washers have "stain" programming which didn't exist previously. Electing that option on a cold fill washer (which most sold in EU are these days), slows down heating to give cool to warm water more time to shift marks before any possible high heat would set them in. Commercial and laundromat washers normally have a short pre-wash (it varies in length and sometimes can be programmed), mostly to flush away loose soils and muck before the (often comparatively short) main wash cycle or cycles begin. Quite honestly wash cycles on both my Lavamat washers are long enough on "normal", cannot deal with extra time added for pre-wash. IIRC Miele over years toyed with not offering pre-wash or even soaking cycles, then bringing them back. |
Post# 1118708 , Reply# 54   5/29/2021 at 15:32 (1,055 days old) by Washingpowder (NYC)   |   | |
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Setting the machine to cold water fill only eliminated the error. Just ran a Sanitize + pre-wash without a hiccup. Now we know for a fact that the error comes from something related to the switching of EU cold fill only |
Post# 1118716 , Reply# 55   5/29/2021 at 17:56 (1,055 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Post# 1118737 , Reply# 57   5/29/2021 at 21:15 (1,055 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Cold fill washing machines are popular and indeed mostly all one can find nowadays in Europe. This ticks off those who have access to hot water at the ready (especially if it's cheaply heated say by solar), and run to washer isn't long. But never the less view of manufactures, many consumer groups, and others is that it's best to let washer heat water to proper temp.
Both my AEG Lavamat washers are cold fill only. In fact looking at Miele W1 washers offered in Europe most seem to be cold fill only, but didn't search entire range for each country. Installation instructions clearly state washer cannot be hooked up to hot water connection. www.manualshelf.com/manua... |
Post# 1119023 , Reply# 58   6/2/2021 at 05:35 (1,051 days old) by derrick352 (United States Of America)   |   | |
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Made no difference for me last night. Error still happens with cold fill. |
Post# 1119058 , Reply# 59   6/2/2021 at 14:31 (1,051 days old) by Jerrod_Six (Eastern Pennsylvania, USA)   |   | |
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Derrick A cold fill for the wash or prewash? |
Post# 1119133 , Reply# 60   6/3/2021 at 05:16 (1,050 days old) by derrick352 (United States Of America)   |   | |
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Extra White hot 140 with prewash set. Water intake set to cold as in settings pictured. Water intake setting has no effect on preventing error.
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Post# 1119167 , Reply# 61   6/3/2021 at 16:23 (1,050 days old) by Jerrod_Six (Eastern Pennsylvania, USA)   |   | |
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Thanks, Derrick. Sorry I have no idea what is wrong. I use this program with a prewash and have not had the problem. |
Post# 1119512 , Reply# 63   6/6/2021 at 16:50 (1,047 days old) by cyclograph (Oakland, CA, USA)   |   | |
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Yesterday our machine prompted on power up that there was a software update available, with the option to install now yes/no. Found this thread when I was looking to find a changelog for this update, or really any info at all for it's reason. Unaware of the current issue in this thread, I allowed it to install hoping some other feature oversights might have been fixed. Not sure if this is generally available or is maybe getting pushed in stages - perhaps by SN or age, we acquired ours in Dec 2018 FWIW.
The entire update process took about three minutes and the machine only displays a simple graphic progress bar as it downloads and installs. (I unfortunately forgot to check the network logs in time to see how big this download actually was) Upon completion the machine restarts, but in factory reset form; i.e. needs to run an empty hot wash first, and all config options have been reset to default except for the wireless connection, so make a note of your settings first if much alteration had been done. I hadn't previously run into this prewash bug, but to date don't think I'd used that feature so can't say for sure if ours was affected. A normal wash today with prewash enabled did not result in an error, and the machine did draw hot when the main wash cycle started. This update did not, however, fix the inability to set multiple options from the console - still must be done thru the app. When the wash day is done I'll see if I can get into the service menu and read the new version. |
Post# 1119541 , Reply# 64   6/6/2021 at 20:12 (1,047 days old) by derrick352 (United States Of America)   |   | |
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OMG one could only hope this is real and the issue fixed. Could maybe people put which USA W1 model they have please. D |
Post# 1119557 , Reply# 65   6/7/2021 at 01:16 (1,046 days old) by cyclograph (Oakland, CA, USA)   |   | |
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The nameplate for this machine is:
Model WWH860, Material #10666200, Type HW21, Serial 11/14916xxxx Firmware data from the service menu: EPW 5004 LNG 12036 ELFU 4198 EZL 3966 EZU 3864 VarGT 100206982 VarBL 100197930 VarANW 100198007 VarSP 100245132 VT GT 100213391 EK 5243 This does appear to be different for some lines compared to similar entries posted on that houzz thread, so hopefully this is a real sign of an update. I have not been through all the features though to see if there are other changes, but nothing obvious has jumped out for this one day of use since the update. |
Post# 1119691 , Reply# 66   6/8/2021 at 16:44 (1,045 days old) by Jerrod_Six (Eastern Pennsylvania, USA)   |   | |
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Since you have an 860 will you tell me if the update still includes the Baby Clothes Cycle. I use this in place of the Normal cycle and do not want to lose it or have its functionality reduced. I am not having the problem that's Derrick has. Thanks |
Post# 1119692 , Reply# 67   6/8/2021 at 16:45 (1,045 days old) by Jerrod_Six (Eastern Pennsylvania, USA)   |   | |
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Since you have an 860 will you tell me if the update still includes the Baby Clothes Cycle. I use this in place of the Normal cycle and do not want to lose it or have its functionality reduced. I am not having the problem that's Derrick has. Thanks |
Post# 1119701 , Reply# 68   6/8/2021 at 19:47 (1,045 days old) by Derrick352 (United States Of America)   |   | |
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Why would Miele remove a cycle from the 860? At this point @cyclograph is the only one with anything such as an update at this point. How this issue is still ongoing is ridiculous period. Miele fix my prewash! |
Post# 1119808 , Reply# 69   6/9/2021 at 18:30 (1,044 days old) by cyclograph (Oakland, CA, USA)   |   | |
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AFAICT there have been no add/remove/rename of the wash programs, if there are subtle alterations to the options I've not noticed them yet.
It's worth noting that the Update function is disabled by default, so be sure to turn that on in the system options menu if you want to try receiving this. Also the machine must be wifi connected (obviously) and with the mile app & associated user registration working... at least that's what the manual says about the remote updates. Not sure if the Remote Control option also has any affect on this function, but it is enabled on ours. As to how and when Miele is rolling this out... who knows. It seems likely they should know exactly what machines are affected by SN, so you'd think everyone in that category would receive it now or very soon. Assuming this release actually is The Fix, maybe the field techs can manually install this now too... could be worth a service call to expedite. |
Post# 1119889 , Reply# 70   6/10/2021 at 16:15 (1,043 days old) by Jerrod_Six (Eastern Pennsylvania, USA)   |   | |
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Thanks, Cyclograph I have received at least 2 updates to my 860 since I have had it, but I think at least one was only to the WiFi module. When the update is available there will be a notification in the phone app. I just used the machine and no update, so I will be on the lookout. |
Post# 1119897 , Reply# 71   6/10/2021 at 17:36 (1,043 days old) by jkbff (Happy Rock, ND)   |   | |
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Post# 1119898 , Reply# 72   6/10/2021 at 18:00 (1,043 days old) by derrick352 (United States Of America)   |   | |
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Thank you for sharing information. My W1 is ready for any update via wifi. |
Post# 1123629 , Reply# 74   7/19/2021 at 09:10 (1,004 days old) by vacerator (Macomb, Michigan)   |   | |
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has an excelent dealer and service network. Miele appliances are sold here by USA aplliance, Noble appliance, Trevarow, Hawthorne appliance, Seargent appliance, and Big Georges in Ann Arbor. Miele headquarters in N.J. lists service and parts providers. |
Post# 1123635 , Reply# 75   7/19/2021 at 10:59 (1,004 days old) by luxflairguy (Wilmington NC)   |   | |
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Post# 1123638 , Reply# 76   7/19/2021 at 11:25 (1,004 days old) by chachp (North Little Rock, AR)   |   | |
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Well, luckily I haven't had to use Miele Service yet but I'm told by the local company I shouldn't have any issue getting service if I need it. I bought an extended policy through them. When I bought my BOSCH washer and dryer from them in 2002 (no one else sold them here back then) I had to use them a few times for service and I was very pleased.
As far as MB service is concerned, I have no issues with them either. They will come and get the car and drop off a loaner if needed, etc. Other than scheduled maintenance we haven't had to use their service much either. Very happy with this dealership.
I think what it boils down to is whether or not you have a good dealership and/or a store that values servicing their customers well. We are lucky here on both for a small city. |
Post# 1124010 , Reply# 77   7/24/2021 at 16:33 (999 days old) by Jerrod_Six (Eastern Pennsylvania, USA)   |   | |
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Post# 1124011 , Reply# 78   7/24/2021 at 16:34 (999 days old) by Jerrod_Six (Eastern Pennsylvania, USA)   |   | |
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If Proofing has replaced Winkle-Free where did that cycle go on the dial? |
Post# 1124042 , Reply# 79   7/25/2021 at 00:52 (998 days old) by Stephen (Palm Springs CA USA)   |   | |
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On the WXI 860, Wrinkle-Free went to the MORE PROGRAMS. I can’t believe that Proofing would be used more than Wrinkle-Free. I wonder what their logic was? CLICK HERE TO GO TO Stephen's LINK |
Post# 1124043 , Reply# 80   7/25/2021 at 01:31 (998 days old) by Stephen (Palm Springs CA USA)   |   | |
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Post# 1124080 , Reply# 81   7/25/2021 at 12:19 (998 days old) by Jerrod_Six (Eastern Pennsylvania, USA)   |   | |
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Beats me. I use wrinkle-free every washday since it will wash light to medium soiled cotton items just fine while using higher water in the wash and rinses. |
Post# 1124773 , Reply# 84   8/2/2021 at 20:30 (990 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Power wash simply sounds like a variation of "energy saver" setting on my AEG and other European washers.
When selected "energy saver" uses slightly less water for washing, but the top recirculation spray is engaged throughout wash cycle. This allows lower water consumption which in turn means less energy is used due to lower volume of said wash water. |
Post# 1124854 , Reply# 86   8/3/2021 at 19:37 (989 days old) by mielerod69 (Australia)   |   | |
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If you select cap dosing for detergent or booster, PowerWash is deactivated to flush detergent and booster through at certain times in the cycle.
The extra rinse function may be like Water plus which deactivates PowerWash in the European models. If you select prewash, you are doing a heavily soiled load, so the machine needs more water in the wash process. No final spin deactivates PowerWash as the drum spins several times at high speed and therefore deactivating this is designed to reduce creasing. |
Post# 1124871 , Reply# 87   8/4/2021 at 02:00 (988 days old) by henene4 (Heidenheim a.d. Brenz (Germany))   |   | |
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That's what PW2.0 (now just PW) is intended to work like. |
Post# 1125032 , Reply# 93   8/5/2021 at 18:10 (987 days old) by Tomdawg (Des moines)   |   | |
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On my W4842 model I have the option to change country settings to EU, AU, French? And English. Would this change the way how Miele washers act? I would believe this could be applied to the W1 |
Post# 1125080 , Reply# 94   8/6/2021 at 03:21 (986 days old) by mrboilwash (Munich,Germany)   |   | |
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I`m sorry to rain on everybody`s parade, but after watching the Powerwash video and another one about Powerwash rinse and spin I can only say I hope Miele will keep some models without it in the future.
At first I don`t like the idea of draining part of the detergent laden water and replace it with fresh water after the saturation stage to get the ideal water level for efficient heating by steam. What a waste of detergent! After all there seems to be a huge amount of chemicals wasted mostly unused just to save a little bit of energy. Next thing I don`t like is that all the heating is only controlled by a flow meter and calculation. Flow meters can get very unreliable in certain water conditions when they get older. Why didn`t they go with an infrared thermometer in the boot pointing at the laundry instead? Don`t get me started on recirculation pumps in washers in general. Just think of what they might spray onto your clothes if you haven`t used your washer for a while and wanted to do a 30 °C wash at first. Yuck! Additionally at the commence of each rinse it dumps a lot of suds onto the clothes which have been spun out in the interim spins before. Don`t get me wrong I`m all for buying German whenever possible because I can`t afford to buy cheap, but Powerwash seems a bit too overengineered for my liking. End of rant |
Post# 1125234 , Reply# 96   8/7/2021 at 06:11 (985 days old) by Logixx (Germany)   |   | |
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Post# 1127105 , Reply# 99   8/28/2021 at 16:41 (964 days old) by Stephen (Palm Springs CA USA)   |   | |
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Has anyone here with the intake error on the WWH860 had any results speaking to Miele (other than bbjwvr6)?
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Post# 1127107 , Reply# 100   8/28/2021 at 16:52 (964 days old) by Jerrod_Six (Eastern Pennsylvania, USA)   |   | |
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I have the WWH860 but have not had any water intake issues. I am holding off from updating the phone app until I hear its problems have been resolved. Do you notice anything new in the app - other than the fact that it is not working correctly? |
Post# 1127109 , Reply# 101   8/28/2021 at 17:07 (964 days old) by Stephen (Palm Springs CA USA)   |   | |
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Laundry Assistant is gone. Can’t select a cycle using MobileControl. TwinDos percentages gone. Now just says SUFFICIENT. And no matter where in the cycle it is, it always says MAIN WASH. Have you tried using Pre-Wash? I am assuming yes. LOL |
Post# 1127466 , Reply# 105   9/1/2021 at 16:10 (960 days old) by Jerrod_Six (Eastern Pennsylvania, USA)   |   | |
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That is a good review. I agree- you should be able to get the previous version of the app back - at least it was working. |
Post# 1132561 , Reply# 106   11/2/2021 at 23:29 (897 days old) by derrick352 (United States Of America)   |   | |
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So Miele Germany...When will the Prewash issue be fixed on USA W1's ? Your company is so stupid that it cannot be corrected? Is it hardware related, firmware related, both ??? Fix your garbage machines. That's what something is when it does not work properly GARBAGE! |
Post# 1135771 , Reply# 108   12/9/2021 at 19:29 (861 days old) by littlegreeny (Milwaukee, WI)   |   | |
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Post# 1136981 , Reply# 111   12/23/2021 at 11:31 (847 days old) by derrick352 (United States Of America)   |   | |
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There is proof of updates creating issue in other forum. You are wrong on a few things in your statement. |
Post# 1136982 , Reply# 112   12/23/2021 at 11:33 (847 days old) by henene4 (Heidenheim a.d. Brenz (Germany))   |   | |
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That would be a surprise to me - from a technical point of view that is very unlikely. But regardless, software testing takes time. It's annoying, but not much one can do. |
Post# 1136986 , Reply# 114   12/23/2021 at 11:51 (847 days old) by derrick352 (United States Of America)   |   | |
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*country for the police |
Post# 1137022 , Reply# 115   12/23/2021 at 17:00 (847 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Wouldn't say USA market is "low" priority for Miele, but as they barely have one percent of appliance market share here, that's saying something.
www.statista.com/forecast... |
Post# 1138308 , Reply# 118   1/3/2022 at 18:01 (836 days old) by mielerod69 (Australia)   |   | |
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Hi Moon1234,
If you select water plus via the app, will it extend the time on the program? I have an older W1 model and if you select water plus, it extends the time to 1 hour 15 minutes. It does do a longer final spin and also adds an interim spin between the rinses. On the European models you can deselect the Quick option and it extends the time and also allows you to wash 5 kg instead of 4 kg. |
Post# 1138383 , Reply# 120   1/4/2022 at 09:44 (835 days old) by Stephen (Palm Springs CA USA)   |   | |
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Regarding QuickIntenseWash on the US W1s: When you have hot water intake, the cycle is :49 for 40C and :59 for 60C. If you have water intake set to Cold only the cycle times are 1:15 and 1:25. |
Post# 1138439 , Reply# 122   1/4/2022 at 19:26 (835 days old) by derrick352 (United States Of America)   |   | |
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It is actually difficult for anyone to compare their W1 unless it is someone with identical machine. Although what is clear as day is Miele is becoming no better than other brands. |
Post# 1138462 , Reply# 125   1/5/2022 at 04:16 (834 days old) by henene4 (Heidenheim a.d. Brenz (Germany))   |   | |
This post has been removed by the member who posted it. |
Post# 1138472 , Reply# 126   1/5/2022 at 07:14 (834 days old) by littlegreeny (Milwaukee, WI)   |   | |
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I have to say I am very disappointed in the quick intense wash on my new WXR-860. Rinsing is poor because of the nearly non-existent interim spins and the load is left very wet because of the extremely short final spin. I also wish there was a way to opt to have proper intermediate spins and a longer final spin. I'd gladly have it go back to the old 59 minute version of the cycle for that.
I'm still trying to find the right combination of cycles and options to have a load cleaned and thoroughly rinsed and extracted in about an hour. Baby Clothes with the single wash option is good but not great. Anyone else figure out a good combo? |
Post# 1138488 , Reply# 127   1/5/2022 at 10:11 (834 days old) by Stephen (Palm Springs CA USA)   |   | |
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So what happens to the times on QIW when you change the Water Intake to cold? Do they not increase in your new model? |
Post# 1138524 , Reply# 130   1/5/2022 at 16:19 (834 days old) by derrick352 (United States Of America)   |   | |
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For those of you with new released W1's in the USA...Good luck on getting those irritations with how cycles are programmed remedied. It sure appears logic went out the window with these new released W1's. Complaints are clearly not taken into consideration by us American customers. |
Post# 1138618 , Reply# 133   1/6/2022 at 17:28 (833 days old) by mielerod69 (Australia)   |   | |
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From what I have seen in the new W1 models, if you deselect the Quick option for the QPW program it increases the time to 1 hour 15 mins and the max load goes from 4 kg to 5 kg. I have a WMR861 which has the 59 min QPW, when I select water plus, the time increases to 1 hour 15 min. This improves the rinses and lengthens the final spin giving good results with towels or anything that I want to be washed quickly and thoroughly. If I adjust the soil level to light, the time decreases to 1 hour 7 minutes.
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Post# 1138679 , Reply# 134   1/7/2022 at 16:00 (832 days old) by Jerrod_Six (Eastern Pennsylvania, USA)   |   | |
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Moon1234 What is this setting you called "Hot water Valve"? Is it in the programming menu? |
Post# 1138699 , Reply# 135   1/7/2022 at 20:56 (831 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Believe that refers to enabling "hot water" connection instead of "cold fill".
All Miele washing machines going back to early electronic controls required both a hot and cold tap connections. If you wanted to go with cold fill only it required using a "Y" splitter because hot water inlet still had to receive water for machine to operate properly. Taking advantage of fact American homes often have ample hot water supplies Miele washers sold here for some time use both hot and cold water valves. Machine will fill with whatever temperature water is needed for certain cycles, which of course lessens demand on heater. This in contrast to washing machines made by Miele and others sold in Europe where majority are cold fill only, and have been for years now. Machines sold there have far more powerful heating capacity, and it just makes more sense energy usage wise (on average) to let washer heat water as needed. Not everyone sees things that way however. Homes with solar heated hot water or other ample supply often want a washer with hot water connection. |
Post# 1138700 , Reply# 136   1/7/2022 at 21:06 (831 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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See page "90" from installation manual.
Miele W1 washing machines sold in USA have at least two water option settings. Cold water - Washer fills with "cold" water only (or whatever comes out of taps). Hot water - This is default setting. Machine fills with hot water for certain wash cycles, useful in situations where homes have ample hot tap water from solar, water heaters, etc... Note Miele says this is an "energy saving" option. www.mieleusa.com/pmedia/Z... Don't know about W1 washers, but IIRC the 3XXX, 4XXX and other washers that ran on 120v did not (IIRC) engage heater for certain normal wash cycles when machine had hot water tap enabled. You got whatever temp came out of taps, and if it cooled or whatever, tough cheddar... |