My UK (please note locals) Hotpoint Washer/Dryer is on the fritz…


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Thread Number: 88239 / Tag: Modern Automatic Washers
My UK (please note locals) Hotpoint Washer/Dryer is on the fritz…

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Post# 1128031 9/8/2021 at 08:04 (958 days old) by stricklybojack (South Hams Devon UK)
Checkrate/Likes . which apparently to old Minnesotans like my parents…is to say she’s not working at all. So ya, I have been here in country all of a couple of months and I am already up against an appliance snafu. Short back story, we recently moved to the old country (my wife was born and raised here) and bought our first house. A nice place in a smallish “market town” in the “South Hams” region of England. My tools along with all our goods that didn’t get sold off or given away are in a port near London…finally. But they will languish there until whatever quarantine and paperwork process concludes and free them to be delivered unto me (us) out west here in Devon. I digress, but I know you guys like the backstory cause when I don’t include one I get crickets. Ok fine, my aim is to please as I am in a bit of a sticky wicket don’t ya know. The machine you see in the pics above will not turn on no matter how many times I kick it! Lol, not really…but as you can perhaps deduce I have current to the door switch but none to the control board where the power switch is located…hmm. (Thank you kind extremely kind well equipped neighbour for the voltage detector). There is a junction box as power comes into the unit from the power cord at the rear, but that’s as far as it gets unless it is headed to the door switch of course. I was doing a load and noticed all the leds had gone out. I knew something was up cause it has a series of indicators to tell you what part of the wash cycle you are in at any given time. The load finished normally however, but every since the machine is kaput. I suspect the board, but it’s hard tellin’ not knowing’. Help me Obi-Wan, you are my only hope! Photos... < > Photo 1 of 10 View Full Size This post was last edited 09/08/2021 at 13:55

Post# 1128037 , Reply# 1 9/8/2021 at 09:56 (958 days old) by ozzie908 (Lincoln UK)
Checkrate/Likes 1 *@stricklybojak* I am going to take a punt on the board may have a burnt track on it, Also have you checked the door switch is working as these burn out due to having the heater load going through them. You may find a burnt track on the board just by careful removal and good eyesight :) Sorry not much help these blessed machines with boards in are a curse and Hotpoint/Indesit all being owned by whirlpool don't get any better sadly. Austin

Post# 1128038 , Reply# 2 9/8/2021 at 10:40 (958 days old) by iej (.... )
Checkrate/Likes A relatively modern, electronic, but budget machine with what is very likely to be a zapped control board. There's really very little you can do other than to replace the control panel. They're usually one piece, with no user serviceable parts. If you are going to tackle it yourself, take photographs of exactly how the existing one is connected before doing anything and, obviously ensure the plug is fully removed from the socket outlet, don't just switch it off. It's nuts, but that's built in obsolescence for ya! Just bear in mind that the machines are unusually shallow for their load capacity. There aren't a whole lot of options other than another Hotpoint Washer Dryer to replace them, unless you want it sticking out way beyond the countertop. In general with higher end machines sold in this market, as the drum capacity increases, the machine gets deeper back-to-front (often quite substantially) Your, what I assume is a dishwasher, looks deeper though, so you might get a different machine to fit in and be inline.

Post# 1128046 , Reply# 3 9/8/2021 at 13:12 (958 days old) by stricklybojack (South Hams Devon UK)
Checkrate/Likes . New thought, please recommend a new machine to replace the Hotpoint: under £400 delivered… Counter depth about 61ish cm or less, 9kg+, any color, I know nada about Uk/euro washers except no Hotpoint…lol. So far I have found what is linked below, £340 with coupon applied. It is quiet and otherwise fits my criteria. LMK your thoughts, I am open to ideas! CLICK HERE TO GO TO stricklybojack's LINK View Full Size

Post# 1128051 , Reply# 4 9/8/2021 at 14:08 (958 days old) by henene4 (Heidenheim a.d. Brenz (Germany))
Checkrate/Likes *A lot they ask for* Talk them out of the 9kg requirement. EU load size labeling is kind of useless. A 9kg machine can have drums anywhere from 1.9cuft to 2.4cuft. Going by depth is much more accurate there actually... Their old machine should have a 1.9cuft drum. Given EU dryer sizes, drums much larger than 2.1cuft don't make much sense anyways. If they use their dryer a lot, talk them into getting a higher spin speed rather than a larger drum. The machine you linked is made by Gorenje. I would advise against them. Performance is OK, longer cycle times, and they are even lower on the quality ladder IMO. Drum size is the same as the old Hotpoint they had. They excluded Hotpoint, but at that price point, they are one of the few options: ao.com/product/nswa963cwwukn-hot... Cycle time is reasonable with the right selection, drum size is on the larger end. Quality is about the same as the old Hotpoint they had. Another option is a Beko. ao.com/product/wey96052w-beko-wa... This is the 9kg version with a similar drum to the Hotpoint option, but it is 64cm deep (so an inch standing over). Quality is surprisingly good for the price. Performance is great and good set of time saver options and cycles. The same machine basically in 8kg then fits depth wise: ao.com/product/wer860541w-beko-w... All machines so far have been 1600rpm. A slightly lower end machine with 10kg and 1400rpm can be had as cheap as 250£: ao.com/product/wtk104151w-beko-w... (That's 64cm deep aswell.) For Beko, the 59cm deep machines have a 60-ish liter drum. The current Hotpoint and the Hisense you linked were 54l. The 9/10kg machines by Beko and Hotpoint both should have 70l drums. Haier is on the same level quality wise as all options so far. But this machine has a DirectDrive motor, usually reserved for much higher end machines. Really quiet machines! Quick cycles, great load sensing (basically absent at that price point). Huge drum and fits depth wise. ao.com/product/hw100b1439n-haier... If they don't want Hotpoint, as Hotpoint is owned by Whirlpool, brands they have to avoid are: Indesit, Whirlpool, Bauknecht and Hotpoint. These all use the same washer architecture. And if they want to go cheap, rather go really cheap and get an extended warranty on top. Makes a lot more sense at that price point then one thinks!

Post# 1128052 , Reply# 5 9/8/2021 at 14:27 (958 days old) by stricklybojack (South Hams Devon UK)
Checkrate/Likes . Alright Henrik! That’s what I need a the low down on the washer market over here across the pond. One question, is Ebac a good idea? Is it like the Speed Queen of the Uk? I might spend more if quality is actually available at a higher price point, instead of just more “features”. This post was last edited 09/08/2021 at 14:42

Post# 1128053 , Reply# 6 9/8/2021 at 14:40 (958 days old) by henene4 (Heidenheim a.d. Brenz (Germany))
Checkrate/Likes Ebac machines use a lot of bought in components. So kinda. The drums are or at least were sourced from Hotpoint, so that's that. But they offer a pretty long warranty, so that's a plus! But price wise, if they are willing to spend the 80£ over budget, this Bosch is as good as it gets in terms of value. ao.com/product/wau28t64gb-bosch-... The drum is right in the sweetspot. Not to large for dryers, not so large it leads to long balancing, but still large enough for basically anything. Very good programming, nice and quiet. Very reasonable quality. Cheap and easy to get parts. You might want to check a site like idealo for price comparison to get it a little closer to their budget.

Post# 1128054 , Reply# 7 9/8/2021 at 14:46 (958 days old) by stricklybojack (South Hams Devon UK)
Checkrate/Likes . Hmm, how does that Bosch compare to this LG? CLICK HERE TO GO TO stricklybojack's LINK View Full Size

Post# 1128056 , Reply# 8 9/8/2021 at 15:11 (958 days old) by henene4 (Heidenheim a.d. Brenz (Germany))
Checkrate/Likes LGs quality is decent. Wouldn't dare to say as good as Bosch, but not horrific either. But given the Bosch is cheaper and if it is about quality, the Bosch would be my preference.

Post# 1128075 , Reply# 9 9/8/2021 at 17:22 (958 days old) by stricklybojack (South Hams Devon UK)
Checkrate/Likes . How about Harier? CLICK HERE TO GO TO stricklybojack's LINK View Full Size

Post# 1128080 , Reply# 10 9/8/2021 at 17:48 (958 days old) by iej (.... )
Checkrate/Likes As washer-dryers go, I would go with the biggest drum machine you can fit into the space. Miele is great but very expensive and their washer-dryers are quite small. Bosch & Siemens are essentially the same machines. Electrolux / AEG is fairly good. LG gets good reviews. Those Hotpoint washer dryers are cheaper end of market but they do actually have one very well in my experience of them. Ideally, if you can fit a dryer somewhere, get separates.

Post# 1128100 , Reply# 11 9/8/2021 at 19:41 (958 days old) by gizmo (Victoria, Australia)
Checkrate/Likes 2 Have you tried the door switch on the Hotpoint? With your test probe you should be able to tell if the fault is door switch or main board. If the "live" wire extends only to the door switch, and beyond the door switch the probe doesn't light up, then the fault is the door switch (others chip in if I'm wrong). If you can trace a live wire from the door switch to the main board, then it is a main board fault by my reasoning. I remember the Fisher and Paykel smart drive service manual said that more than 50% of circuit boards replaced and returned for reconditioning were not faulty. Often what is assumed to be a board fault is some other cheap peripheral component. Door lock/switches on front loaders are notoriously unreliable. They are cheap, too. You can bypass the door switch to see if it then springs to life but you will need a circuit diagram to know which two of the three wires are the ones to join to bypass the switch. I used to have an LG on which I bypassed the door switch to keep it running - never replaced the switch till we flooded the laundry and kitchen because the door hadn't been closed properly.... lesson learned... only bypass the switch for diagnostic purposes, if that is the fault, REPLACE the switch.

Post# 1128143 , Reply# 12 9/9/2021 at 03:13 (958 days old) by stricklybojack (South Hams Devon UK)
Checkrate/Likes . I will check the door switch today, although we always planned on replacing the washer as it is a bit too small for us. A 9(min) 10, or 11kg machine would be best. I agree with previous post, the biggest that will fit. Our FL SQ in America was about 3.35(?) cubic ft if I recall correctly and it was perfect. Haier (pronounced “higher” btw) now owns GE, Fisher & Paykel, and a number of other names but is virtually unspoken of here on AW one way or another. Found this interesting regarding how to compare drum sizes (which I am used to) to kg weight ratings (which I am not). View Full Size This post was last edited 09/09/2021 at 03:32

Post# 1128153 , Reply# 13 9/9/2021 at 05:30 (957 days old) by henene4 (Heidenheim a.d. Brenz (Germany))
Checkrate/Likes 1 *Haier* As I said, not great machines quality wise, but decent enough for the price and very quiet. If the current machine is to small, don't get a washer dryer. I think you have a separate dryer there anyway, right? You can't compare the EU weight ratings to US drum volume ratings. As I said, an EU manufacturer can put any load weight rating on any drum size machine as long as there is a way to somehow fit the test load in. For example, we had dryers rated at 10kg that failed our consumer test magazines tests. With their 10kg test loads the loads expanded so much during drying that the doors just popped open. So while under lab conditions the drum could just about fit such a load, the drum still was the same 4cuft class drum you find on any EU dryer. 9kg machines can have drums as small as 1.9cuft (54l) like the Gorenje/Hisense, over drums 2.2cuf (63l) with Bosch up to 2.4cuft (70l) on some brands like the Hotpoint or Beko. And as I said, your current machine has a 54l drum. Realistic load sizes are 1kg for 10l. Keep in mind that EU machines can be filled more due to the longer cycle times. At that ratio loads have enough room to tumble. That makes 5.5kg, 6.5kg and about 7kg real load volume. I have an 8kg Miele with a 64l drum. I can fit 2 weeks worth of T-Shirts and underwear in one load. So you can fit about 8kg in a 64l drum, but results will be quite creased and rinsing might suffer on lesser performance machines. An approximation I often use is that 5 normal T-Shirts weigh about 1kg and thus need about 10l of drum volume. Depending on how many people you wash for and what clothing customs are in your family, that often gives an approximation on how much drum volume one actually needs.

Post# 1128162 , Reply# 14 9/9/2021 at 07:16 (957 days old) by stricklybojack (South Hams Devon UK)
Checkrate/Likes . Who makes Montpellier? I also see Gundig, Zanussi, AEG, Hoover, Candy, and Sharp, all of which I am not familiar with, at least insofar as washing machines go. CLICK HERE TO GO TO stricklybojack's LINK View Full Size

Post# 1128165 , Reply# 15 9/9/2021 at 07:30 (957 days old) by henene4 (Heidenheim a.d. Brenz (Germany))
Checkrate/Likes That's a Midea made machine. Please stay away from Candy/Hoover. That's the very lowest of quality IMO. Grundig is the same as Beko, made by Arcelik (dunno if that is spelled correctly). Zanussi and AEG are Electrolux brands. Great performance, ok quality. Zanussi is the entry line ELux brand.

Post# 1128176 , Reply# 16 9/9/2021 at 08:39 (957 days old) by stricklybojack (South Hams Devon UK)
Checkrate/Likes . LMK your thoughts… I found a deal on this model: CLICK HERE TO GO TO stricklybojack's LINK View Full Size

Post# 1128182 , Reply# 17 9/9/2021 at 11:06 (957 days old) by stricklybojack (South Hams Devon UK)
Checkrate/Likes 1 . Went ahead and ordered the AEG seen above. It is a scratch & dent I got for £369 delivered, tax included.

Post# 1128188 , Reply# 18 9/9/2021 at 12:52 (957 days old) by Rolls_rapide (.)
Checkrate/Likes Chinese Haier owns Hoover Candy. These days I equate all three as 'Rubbish'. Beko (Arcelik) owns Grundig (typically sold via Currys); Blomberg (via Euronics independents) and possibly also makes the odd washing machine for Smeg. I had a look at Hotpoint's website to see if the Hotpoint washer-dryer was part of a recall. Apparently it is not. But I see that Hotpoint washing machines, tumble dryers, gas cookers and dishwashers are all subject to a recall in one form or another. It hardly inspires confidence in the brand. www.hotpointservice.co.uk...

Post# 1128192 , Reply# 19 9/9/2021 at 14:59 (957 days old) by henene4 (Heidenheim a.d. Brenz (Germany))
Checkrate/Likes For that price certainly nothing done wrong! I never realized that Candy Hoover has been bought up by Haier. Though Candy Hoover washers are their own thing, completely different design from Haiers machines. As far as I see, all recalled Hotpoint machines were true Hotpoint designs. By now, their base machines are all Whirlpool designs. Not that all of that means better. But no longer life-threatening.

Post# 1128198 , Reply# 20 9/9/2021 at 18:27 (957 days old) by Rolls_rapide (.)
Checkrate/Likes 1 "As far as I see, all recalled Hotpoint machines were true Hotpoint designs." Hardly. That was the era of Indesit. Nuff said.

Post# 1128245 , Reply# 21 9/10/2021 at 05:31 (956 days old) by henene4 (Heidenheim a.d. Brenz (Germany))
Checkrate/Likes You are correct, though they primarily stood up as Hotpoint. Indesit was technically the parent company, but Hotpoint became the main brand. Either way current machines are redesigned under Whirlpool supervision. Parts are shared from the old lineup, but a lot of things were updated to Whirlpool standards/components. Especially on dryers are basically Whirlpool machines with the updated controls. Dishwashers are straight up completely Whirlpool. And I think the gas stove thing was a supplier issue as Bosch had the same recall.

Post# 1128303 , Reply# 22 9/10/2021 at 17:11 (956 days old) by vacbear58 (Sutton In Ashfield, East Midlands, UK)
Checkrate/Likes 1 *AEG* That seemed like a good deal, I hope you get a lot of use out of it :) I am guessing you will be looking for a dryer now as well - although you will probably need to go vintage vented to get something like the speeds you are accustomed to although the capacity maybe more limited. Heat pumps are great and will give you are great deal more flexibility in positioning but they are slow although the 1400 spin speed on the washer will help compensate.

Post# 1128354 , Reply# 23 9/11/2021 at 11:42 (955 days old) by iej (.... )
Checkrate/Likes Haven’t really found a Miele heat pump particularly slow tbh and is is genuinely extremely gentle compared to other techniques as the clothes aren’t exposed to high temperatures. You can get Speed queen gas dryers here though if you’re particularly inclined, but I think they may be LPG only. In rural areas here in Ireland bulk LPG tanks are fairly common. They also sell a model with a more electronic touch button control panel.

Post# 1128374 , Reply# 24 9/11/2021 at 17:56 (955 days old) by washerguy02 (Manchester )
Checkrate/Likes *strictlybojack* If I were you I would get a similar priced Bosch machine instead of AEG. AEG are not good at all for the money they cost. The bearings tend to go prematurely like in a short space of time. Someone I know who had the AEG 8000 his machine smoked like mad when at full 1600rpm. They are absolutely fussy and sensitive that they cancel interim spins after 2/3 attempts. You should avoid AEG at all costs. You will be happier with a Bosch machine. Buy a Bosch serie 4 they are the best machines available on the market today. Janak CLICK HERE TO GO TO washerguy02's LINK

Post# 1128375 , Reply# 25 9/11/2021 at 18:00 (955 days old) by washerguy02 (Manchester )
Checkrate/Likes Or this Beko Beko are not bad machines for what they are, they are certainly better than any Indesit/Hotpoint and Hoover/Candy machine. CLICK HERE TO GO TO washerguy02's LINK

Post# 1128617 , Reply# 26 9/14/2021 at 04:26 (953 days old) by gorenje (Slovenia)
Checkrate/Likes Hi, I have the Gorenje washer (similar to the Hisense on the picture) for more than 3 years now and I am really very happy with it. I love the high water usage, I love the allergy cycle and the stain expert options. There are a lot of programs and they are much shorter than in other brands,the programs can also be shortened with the "timecare" option. Just my comment about that model 😉

Post# 1128618 , Reply# 27 9/14/2021 at 04:36 (953 days old) by gorenje (Slovenia)
Checkrate/Likes 2 *@ henene4* Sorry but I have to correct you. Gorenje drums are not small at all! Candy/ Hoover are. You said that the 9kg gorenje has a drum of 54l, that's not true! My 9kg Gorenje Waveactive has a drum of 64 l.

Post# 1128658 , Reply# 28 9/14/2021 at 15:36 (952 days old) by henene4 (Heidenheim a.d. Brenz (Germany))
Checkrate/Likes That specific Hisense branded machine is 54l. It has the same depth as the Gorenje 8kg version that has the 54l drum. The 64l drum machines are deeper.

Post# 1128724 , Reply# 29 9/15/2021 at 08:17 (951 days old) by gorenje (Slovenia)
Checkrate/Likes Ok I see 👍😉

Post# 1129374 , Reply# 30 9/23/2021 at 04:15 (944 days old) by stricklybojack (South Hams Devon UK)
Checkrate/Likes 1 . Running first load…wow it barely uses any water, so far… a bit sorry to see that. So quiet though. We could use a larger drum but hopefully it therefore won’t be as finicky to go into spin as our SQ was on occasion. Now rinse…much much more water…yay! View Full Size This post was last edited 09/23/2021 at 06:03

Post# 1129396 , Reply# 31 9/23/2021 at 09:36 (943 days old) by Launderess (Quiet Please, There´s a Lady on Stage)
Checkrate/Likes 1 When first got my AEG Lavamat thought same thing for cottons/linens; that there wasn't enough water. After slight learning curve can say yes, these washers use proper amount of water for washing. If you hit "pause" after several minutes and let tub sit, gradually all water in laundry will pool down to bottom of tub. Thus you can see yes, there is enough water to get the job done. Plus these washers normally have recirculation jets that will activate during portion of wash cycle. This further enhances cleaning with low water amounts.

Post# 1129467 , Reply# 32 9/24/2021 at 02:55 (943 days old) by stricklybojack (South Hams Devon UK)
Checkrate/Likes . Laundress I think I agree w/ you on the wash water now. The real 1400 rpm spin is da bomb!…btw Our SQ rarely went to top spin speed, almost always puttering around about half of this Lavamat. That helps mightily toward the lack of large American style vented dryers round here. Should have shipped one, there was room. Oh funny story our 20ft shipping container arrived on the same day the washer was delivered! The damn thing took 3 months to get here but then shows up on the same day as the washer…ffs. The movers finished just moments before the washer delivery “to curb only” guy showed. I had busted my ass helping the movers when in fact I didn’t have to. But I felt guilty as my motorcycle caused a huge problem to unload and the movers with help from the lorry driver concocted a scheme to lower from the approx 5ft deck height 20ft container (no lift like the San Diego guys had) down and into the much lower moving van, then using now freed up pallets as crib work, from the moving van down to street level. I should have taken a movie but I was needed in the container to help push the bike up onto the teeter totter gizmo that was rigged up…hard to explain. In the pick you see the bike still in the container on a pallet that couldn’t be turned or even moved at all…many headaches when the guy who packed it up assumed everyone carries a fork lift in their back pocket. A ton of stuff had to be passed over the bike to free up space behind it to work with. Bumped the temp up to 50 C / 122 F on this load…no hot water inlet on these btw. And about the inlet. I was sure a plastic plug had been neglected to be trimmed off and was therefore sealing up the inlet. Almost reached for a screw driver to pry it out! Close inspection revealed tiny holes in the surface of what I thought was a plug. In San Diego the extremely hard water that had scaled up our water heater would have clogged this machine awfully quickly with those tiny holes across the inlet. No worries (or fewer) here…the boiler is on demand and the water is much softer. Having an onboard water heater and temp and more than 3(!) temp settings works well to get the temp you are aiming at. And we have solar panels so the added electric costs are not really a concern. Also, I do not see any scratches or dents…’cept some black grease/rubber marks around what I assume is where one of the shipping stabilisers goes…seems too nice of condition to have been a floor model. It takes almost 3x as long to do a regular load vs the SQ FL machine I am used to. “Eco” is even longer! Not a big problem, but gonna have to plan accordingly when bedding is needing to be done. Anyhow back to delivery day…as the washer delivery guy sped off I said to the two movers, “buy ya a pint if you get this in the kitchen”…big smiles, and it was done. I gave them each £10 and off they went back home to Cornwall, via a favourite pub no doubt, because lugging my book collection up our steep stairs to was c r a z y tiring. Each of those boxes weighs on average as much as two good sized car batteries. Oh and the record collection not shown…blimey! I took an Epsom salt bath to aid my recovery. Photos... < > Photo 1 of 3 View Full Size This post was last edited 09/24/2021 at 05:03

Post# 1129472 , Reply# 33 9/24/2021 at 06:14 (942 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)
Checkrate/Likes *"Should have shipped one, there was room."* Congratulations on the new AEG! If you ship a dryer from the US, don't these come with electronics that run on 120V? It could be a challenge to connect these to the mains in the UK.

Post# 1129476 , Reply# 34 9/24/2021 at 06:44 (942 days old) by iej (.... )
Checkrate/Likes I don’t know about the U.K., but you can buy Speed Queen gas dryers here in Ireland in both LPG and natural gas varieties. They’ve been around for years and are very popular in some more rural areas where bulk LPG is common and houses are pretty spacious. They’re the 230V model to EU electrical specs. Gas networks aren’t necessarily the same though around Europe. www.enniselectrical.ie/ca... Pricy tho €1399

Post# 1129477 , Reply# 35 9/24/2021 at 06:52 (942 days old) by stricklybojack (South Hams Devon UK)
Checkrate/Likes . Electric dryers run on 240v in America, although they use a differ plug. Pics are the older 3 prong version, there is also now a four prong that is used, see last pic. Photos... < > Photo 1 of 3 View Full Size

Post# 1129478 , Reply# 36 9/24/2021 at 06:57 (942 days old) by iej (.... )
Checkrate/Likes 1 Some American dryers use 240V for the elements and 120V for the motor and controls. They won’t necessarily run on a U.K. 230V connection which is 230V Hot to 0V neutral. There is no source of 120V. Also they’re uneconomic to run at U.K. energy costs. They draw up to 5.6kW vs a European heat pump dryer will draw around 700 - 900Watts or even less sometimes. The average cost of electricity in the U.K. is 17.2p / 23.52 US cents (now obviously you can get discounts) Average costs in the USA is 10.42 cent In Ireland it’s 26.16 Euro cents = 30.6 US cents Germany is about 30.1 Euro cents = 35.21 US cents There’s a big variation in energy costs across Europe, but in a lot of countries the price per kWh is a lot higher than the USA and in some places, including here in Ireland, carbon tax per kg of carbon produced is levied too. So if I pick a green energy supplier, no carbon tax. You could be looking at 3X the energy costs. That’s why very high spin speeds, heat pumps and line drying are far more common. The trend also isn’t downwards, quite the opposite. You’re going to be heavily incentivised to cut energy use. In the EU or the UK This post was last edited 09/24/2021 at 07:12

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