Thread Number: 88265
/ Tag: Modern Automatic Washers
More Fresh Heck From Miele - No More DIY Access To Spares. |
[Down to Last] |
Post# 1128382   9/11/2021 at 19:22 (928 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
Checkrate/Likes
 
1    
Just when one thought Miele couldn't get any less helpful with DIY, they rose to occasion and proved one wrong.
Noticed this from a website in Europe one often orders parts for one's machines. "IMPORTANT MIELE NOTICE: We are removing Genuine Miele products from the website. Unfortunately Miele have changed their sales policy and this applies to all online spare parts retailers including Miele directly. Miele have decided that most spare parts are only to be made available to repair engineers and not available to the public directly. Consumables like vacuum bags are also now limited in the locations where you can buy these products as the seller must also stock Miele appliances." How true this all is and when it is supposed to be completed one does not know. Speaking to Miele USA is often hopeless nowadays so doubt if they will give a straight answer. Last time one checked spares could still be ordered from Miele USA. However they will not provide any sort of information or assistance. Mind you haven't actually ordered anything recently so don't know if they are still sending things out. CLICK HERE TO GO TO Launderess's LINK |
|
Post# 1128408 , Reply# 1   9/12/2021 at 03:00 (928 days old) by henene4 (Heidenheim a.d. Brenz (Germany))   |   | |
Checkrate/Likes
 
2    
I hope that is only true for the UK. I am pretty certain that wouldn't be allowed under the new EU reparibility law included in the new eco regulations. Keep in mind the UK no longer belongs to the EU. |
Post# 1128419 , Reply# 2   9/12/2021 at 04:39 (928 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
Checkrate/Likes
 
     
|
Post# 1128425 , Reply# 4   9/12/2021 at 08:05 (927 days old) by Logixx (Germany)   |   | |
Checkrate/Likes
 
     
|
Post# 1128430 , Reply# 6   9/12/2021 at 09:52 (927 days old) by gansky1 (Omaha, The Home of the TV Dinner!)   |   | |
Checkrate/Likes
 
3    
When I had a Miele Ironer that needed a couple of parts for the latch, was told by a local servicer for Miele that they did not service them nor could they order parts. Called a tech in Kansas City (3 hours away) that I could bring the machine in and they would diagnose the problem at a rate of $150/hour and then make the necessary repairs at $150/hour + retail parts cost. No thanks. |
Post# 1128435 , Reply# 8   9/12/2021 at 10:52 (927 days old) by Logixx (Germany)   |   | |
Checkrate/Likes
 
1    
|
Post# 1128469 , Reply# 9   9/12/2021 at 18:13 (927 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
Checkrate/Likes
 
     
"When I had a Miele Ironer that needed a couple of parts for the latch..."
Miele service can be a bit hit or miss, especially further away from NJ headquarters. Did you try reaching out to Miele parts directly in New Jersey? For some time now Miele USA seems to have put limits on what third party or even some in house techs learn to repair. This particular service center may not have received training on ironers.... Don't think MieleUSA sells or sold many of those ironers. Maybe that factors into who or how they are serviced. |
Post# 1128472 , Reply# 10   9/12/2021 at 18:28 (927 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
Checkrate/Likes
 
     
For about two or so years now MieleUSA made changes to their customer service totally removing tech support.
Days when you could order parts from Miele and then get technical assistance in help to install seem to be over. Tech support for diagnosing issues also seems to have been eliminated. Maybe for the most basic things it's still available, but not sure even then. Miele USA seems to have moved their customer service to some outsourced place (India?), and reps do not have seem sort of access to things as they did of old. When attempting to get information on diagnosing timer/programmer for my Miele W1070 was told all CSR could do was schedule a service appointment. When pushed further about any sort of tech support via telephone was told off with "we stopped doing that.... it was found to cause more troubles than it was worth...". Unless have missed something neither EU nor UK "right to repair" directives mandate Miele or anyone else must make all parts available for DIY or others. Indeed EU directive states that making certain parts available to professional repair persons satisfies said directive. en.wikipedia.org/wiki/Electronic... |
Post# 1128483 , Reply# 12   9/12/2021 at 19:20 (927 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
Checkrate/Likes
 
     
Website in OP did state:
"Miele have decided that most spare parts are only to be made available to repair engineers and not available to the public directly." Nothing about only qualified Miele techs, so that's sorted. Then again one wonders how far things must go. If Miele or whoever says "fine" here's the parts and service manuals, knock yourself out. That full fills their end of legal obligation. What third party or DIY repair person does is not their concern. |
Post# 1128550 , Reply# 13   9/13/2021 at 14:11 (926 days old) by henene4 (Heidenheim a.d. Brenz (Germany))   |   | |
Checkrate/Likes
 
1    
Yeah that's the weird point. Samsung has a lot of repair manuals online. Bosch has all parts - including preconfigured PCBs - plus repair manuals on their website. Yet Miele says no, you are to stupid... |
Post# 1128566 , Reply# 14   9/13/2021 at 16:28 (926 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
Checkrate/Likes
 
     
Truth to tell this latest edict won't have much effect if any here in North America. Already since beginning only place to get Miele parts is via themselves. When eBay and other online came along it did open other windows, but otherwise you've got to deal with Miele USA.
Unless they've gone and changed that as well, Miele USA techs will install parts owner has sourced elsewhere. Long as they are "new" and "unused" genuine Miele parts, one is good to go. In Europe of course things have always been different. DIY long taken hold one could go down to shops or later online and get factory/OEM Miele parts. Cannot find mention of this new Miele policy elsewhere besides just the one website. Maybe someone in Europe ought to reach out to Miele and see if there is anything to this story. |
Post# 1128626 , Reply# 15   9/14/2021 at 07:13 (926 days old) by askolover (South of Nash Vegas, TN)   |   | |
Checkrate/Likes
 
     
|
Post# 1128692 , Reply# 16   9/14/2021 at 22:09 (925 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
Checkrate/Likes
 
     
Don't know if Miele USA still has their parts department offices down in Keansburg, NJ, but things certainly have changed.
They used to have a really great guy (Kevin?) who was a pro at looking up parts, giving information and taking orders. Think he's gone because never reach that person anymore, but a series of customer service reps, and I use that term very loosely. Have read things online or otherwise heard of callers being hung up on with "I'm sorry, we're having problems atm, please call back later". *CLICK*. FWIU after management shake-up two or so years ago now many long time employees left Miele USA. None of the techs one knew from late as 2018 are still with Miele. |
Post# 1128710 , Reply# 17   9/15/2021 at 04:36 (925 days old) by askolover (South of Nash Vegas, TN)   |   | |
Checkrate/Likes
 
     
|
Post# 1128715 , Reply# 18   9/15/2021 at 06:24 (925 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
Checkrate/Likes
 
     
@askolover...
You're going to change suspension springs on Miele washer yourself? I wish you very best of luck! *LOL* Such repair was last major work done on "Big Bertha" by Miele techs and can still recall the day. Am sure tech agreed to do the repair since he'd been here several times previously and knew the look of us. In any event it took two big men better part of an hour or close to two for job to be done. Muttering, swearing, and darning all sorts of things to heaven under their breath. One tech badly scrapped his knuckles which prompted a few more not so nice words. *LOL* Basically one tech lifted drum (best he could) to loosen tension while other unhooked spring and replaced with new. If you haven't done the work yet would advise looking at the plastic anchor bits that go under springs. Tech told us he was going to replace ones missing or damaged on Big Bertha (at least one was totally gone), while doing springs. Something about metal (springs) rubbing against metal (washing machine case). Shocks on these older washers is a pretty straight forward swap. IIRC the left is bit more tricky than right, at least that was side which gave tech more problems. It's a bit of tight squeeze and can see why Miele abandoned front service only for newer washers. Having side panels that come off makes for easier access to shocks and other bits IMHO. |
Post# 1128738 , Reply# 19   9/15/2021 at 10:14 (924 days old) by combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
Checkrate/Likes
 
1    
This lovely hardly used Bosch DW needs a main board, Bosch makes you buy a $500+ programing tool to make the replacement board work in this DW.
So another Bosch DW is about to get crushed and shredded.
John L. |
Post# 1128788 , Reply# 21   9/15/2021 at 22:31 (924 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
Checkrate/Likes
 
     
|
Post# 1128794 , Reply# 22   9/15/2021 at 23:35 (924 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
Checkrate/Likes
 
     
|
Post# 1128797 , Reply# 23   9/16/2021 at 02:11 (924 days old) by askolover (South of Nash Vegas, TN)   |   | |
Checkrate/Likes
 
     
|
Post# 1128799 , Reply# 24   9/16/2021 at 02:24 (924 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
Checkrate/Likes
 
     
*LOL*
Yes, imagine having shocks off (along with access to a scissor jack) made job far easier that what Miele techs went though on my behalf. Trying to lift that cast iron cradle weighted tub up against forces of shock absorbers required effort. Likely more so since shocks had just recently been replaced and thus were in their full prime. Unless a Miele washer is being badly abused swapping out suspension springs isn't something done on a regular basis. Those of us who have older machines (and intend on keeping them going) probably are prime candidates. |
Post# 1128800 , Reply# 25   9/16/2021 at 02:28 (924 days old) by askolover (South of Nash Vegas, TN)   |   | |
Checkrate/Likes
 
     
|
Post# 1128801 , Reply# 26   9/16/2021 at 02:31 (924 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
Checkrate/Likes
 
     
|
Post# 1128805 , Reply# 27   9/16/2021 at 03:52 (924 days old) by ozzie908 (Lincoln UK)   |   | |
Checkrate/Likes
 
     
|
Post# 1128811 , Reply# 28   9/16/2021 at 06:15 (924 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
Checkrate/Likes
 
     
No, my Miele W1070 sill remains with a wonky timer/programmer.
Finding new timer motors that suit both fittings and voltage requirements became hopeless. At least those made by Crouzet. One place did have clockwise timers but would have to purchase fifteen or more. *NOT*. So am reduced to hanging about washer with a kitchen timer. Set timer for what cycle length should be, then wait or audible click indicating timer should move. Move timer, wait, lather rinse and repeat.. There are some portions of certain cycles where programmer advances normally. After moving dial out of final spin machine stops waits, then goes into normal "loosening" drum rotations, then stops. Dial won't advance into "off". However in "Woolens" cycle dial does advance to "off". Methinks from above actual programmer part is going rather than just one of timer motors. I mean if timer motor that controls when things advance were kaput dial wouldn't move period. No? |
Post# 1128817 , Reply# 29   9/16/2021 at 07:36 (923 days old) by ozzie908 (Lincoln UK)   |   | |
Checkrate/Likes
 
     
|
Post# 1128819 , Reply# 30   9/16/2021 at 07:59 (923 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
Checkrate/Likes
 
     
Just did a quick test....
When on "Woolens" timer once advanced into spin does so and behaves normally. That is machine spins for proper amount of time, then timer advances as it should to stop cycle and shut machine off. Timer will not advance on its own in "graduated spin" for any cycle. But when advanced (manually) into spin if one moves timer to proper area it will coast down from spinning, stop motor, then after bit timer will advance into "loosening", then machine stops totally. At this point am confused, wish knew exactly what each timer motor controlled. That is one motor for "rapid advance", and other for counting off time. |
Post# 1128828 , Reply# 31   9/16/2021 at 12:21 (923 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)   |   | |
Checkrate/Likes
 
     
|
Post# 1128835 , Reply# 32   9/16/2021 at 14:42 (923 days old) by stricklybojack (South Hams Devon UK)   |   | |
Checkrate/Likes
 
     
.
To add to the thought running thu this thread, our 2006 vw golf has an “immobiliser” issue. Renders car unusable, a very common vw problem. Long story short after a dealer re-flash of the ecu the problem resurfaced. The best fix is to send the ecu off to a specialist who can turn off the immobiliser (anti theft) which is located therein with special software and know how. When my tools get here next week (fingers crossed) I will undertake removing the ecu and posting it to the specialist who promises a quick turn around. They plug it in to their computer, check the “off” box on the screen, and mail it back and pocket about $130 usd in the process. Such abuse I consider a German product tax that I try to anticipate and deduct from the purchase price. Others seem to as well as older German cars are cheap here, same age Toyotas can fetch twice as much. |
Post# 1128876 , Reply# 33   9/17/2021 at 02:12 (923 days old) by whirlykenmore78 (Prior Lake MN (GMT-0500 CDT.))   |   | |
Checkrate/Likes
 
1    
In recent years have had to deal with such nonsense from the local Hobart office. For a time they closed their will call parts desk so anything you needed required shipping. Their excuse was that technicians from other companies were getting parts and going to repair their equipment before they could get there. Fortuneatly this has changed and Hobart sells parts to the public again in the Twin Cities.
WK78 |
Post# 1128888 , Reply# 34   9/17/2021 at 05:56 (923 days old) by askolover (South of Nash Vegas, TN)   |   | |
Checkrate/Likes
 
1    
|