Thread Number: 88265  /  Tag: Modern Automatic Washers
More Fresh Heck From Miele - No More DIY Access To Spares.
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Post# 1128382   9/11/2021 at 19:22 (928 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        

launderess's profile picture
Just when one thought Miele couldn't get any less helpful with DIY, they rose to occasion and proved one wrong.

Noticed this from a website in Europe one often orders parts for one's machines.

"IMPORTANT MIELE NOTICE:
We are removing Genuine Miele products from the website.

Unfortunately Miele have changed their sales policy and this applies to all online spare parts retailers including Miele directly.

Miele have decided that most spare parts are only to be made available to repair engineers and not available to the public directly.

Consumables like vacuum bags are also now limited in the locations where you can buy these products as the seller must also stock Miele appliances."

How true this all is and when it is supposed to be completed one does not know. Speaking to Miele USA is often hopeless nowadays so doubt if they will give a straight answer.

Last time one checked spares could still be ordered from Miele USA. However they will not provide any sort of information or assistance. Mind you haven't actually ordered anything recently so don't know if they are still sending things out.


CLICK HERE TO GO TO Launderess's LINK





Post# 1128408 , Reply# 1   9/12/2021 at 03:00 (928 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Sorry what?

I hope that is only true for the UK. I am pretty certain that wouldn't be allowed under the new EU reparibility law included in the new eco regulations.

Keep in mind the UK no longer belongs to the EU.


Post# 1128419 , Reply# 2   9/12/2021 at 04:39 (928 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Well that's a relief.

launderess's profile picture
Have saved a fortune over years ordering spares from Europe.

Sure takes a load off my mind....


Post# 1128424 , Reply# 3   9/12/2021 at 07:57 (927 days old) by Rolls_rapide (.)        

If that is the case, Miele have well and truly shot themselves in the foot. I will never consider buying a Miele appliance.

I wonder whether 'factory production problems' due to lockdowns are causing a shortage of available parts. Their UK website keeps saying that the dishwashers are in high demand. Perhaps they are recalling any spares and diverting them into producing machines.

I suppose Bosch Siemens is 'business as usual'? If so, they'll be getting my custom in future. And they've been decent for availability of replacement parts in the past.


Post# 1128425 , Reply# 4   9/12/2021 at 08:05 (927 days old) by Logixx (Germany)        
Business as usual

logixx's profile picture
You can still get spares from BSH as usual, as far as I can see. Miele have some spares on their website but not basically everything like BSH.

That being said, many BSH dishwashers have a little sticker on their webpage, saying they won't be available until April/March 2022.


Post# 1128427 , Reply# 5   9/12/2021 at 08:53 (927 days old) by Rolls_rapide (.)        
Bosch UK

"Product Availability Information:

Please note - due to high demand and industry wide availability issues on a range of components, a selection of our dishwashers are currently subject to delay or in some cases unavailable."


Post# 1128430 , Reply# 6   9/12/2021 at 09:52 (927 days old) by gansky1 (Omaha, The Home of the TV Dinner!)        

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When I had a Miele Ironer that needed a couple of parts for the latch, was told by a local servicer for Miele that they did not service them nor could they order parts.  Called a tech in Kansas City (3 hours away) that I could bring the machine in and they would diagnose the problem at a rate of $150/hour and then make the necessary repairs at $150/hour + retail parts cost.  No thanks.  


Post# 1128433 , Reply# 7   9/12/2021 at 10:49 (927 days old) by Rolls_rapide (.)        

From The Independent newspaper, dated 1st March 2021:

Companies that sell consumer electronics such as refrigerators, washers, hairdryers, or TVs in the European Union - and in the UK - will need to ensure those goods can be repaired for up to 10 years.

The change comes as a result of legislation from the European Parliament, which recently voted in favour of establishing stronger “right to repair” rules. These rules should help reduce electrical waste, which has been increasing due to greater manufacturing.

While the UK has left the European Union, the UK’s manufacturing standards will necessarily have to match those of the 27 nation bloc, in order for any trade to continue. The rule comes into effect today.

"This is a really big step in the right direction" said Daniel Affelt of the environmental group BUND-Berlin, which runs several "repair cafes" where people can bring in their broken appliances and get help fixing them up again.

Modern appliances are often glued or riveted together, he said. "If you need specialist tools or have to break open the device, then you can't repair it."

Under the new EU rules, manufacturers will have to ensure parts are available for up to a decade, though some will only be provided to professional repair companies to ensure they are installed correctly.


Post# 1128435 , Reply# 8   9/12/2021 at 10:52 (927 days old) by Logixx (Germany)        
Availability

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Although I do have a suspicion that parts are prioritized for the new Energy Efficiency Class A and B models that are being released.

Post# 1128469 , Reply# 9   9/12/2021 at 18:13 (927 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        

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"When I had a Miele Ironer that needed a couple of parts for the latch..."

Miele service can be a bit hit or miss, especially further away from NJ headquarters. Did you try reaching out to Miele parts directly in New Jersey?

For some time now Miele USA seems to have put limits on what third party or even some in house techs learn to repair. This particular service center may not have received training on ironers....

Don't think MieleUSA sells or sold many of those ironers. Maybe that factors into who or how they are serviced.



Post# 1128472 , Reply# 10   9/12/2021 at 18:28 (927 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        

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For about two or so years now MieleUSA made changes to their customer service totally removing tech support.

Days when you could order parts from Miele and then get technical assistance in help to install seem to be over. Tech support for diagnosing issues also seems to have been eliminated. Maybe for the most basic things it's still available, but not sure even then.

Miele USA seems to have moved their customer service to some outsourced place (India?), and reps do not have seem sort of access to things as they did of old.

When attempting to get information on diagnosing timer/programmer for my Miele W1070 was told all CSR could do was schedule a service appointment.

When pushed further about any sort of tech support via telephone was told off with "we stopped doing that.... it was found to cause more troubles than it was worth...".

Unless have missed something neither EU nor UK "right to repair" directives mandate Miele or anyone else must make all parts available for DIY or others. Indeed EU directive states that making certain parts available to professional repair persons satisfies said directive.

en.wikipedia.org/wiki/Electronic...


Post# 1128481 , Reply# 11   9/12/2021 at 19:06 (927 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

I think they don't have to supply everything to everybody, that is true.

But straight up removing ALL spare parts from sale will certainly be ruled against.
There is no reason to withhold basic stuff, especially non electronic items like seals, filters, hoses or any plastic stuff like detergent drawers.

Further they won't be abled to deny sales to anybody certified to work on electronics.
The legeslation states that parts and repair manuals have to be made available to qualified technicians. I can't see a court agreeing that qualified means certified by Miele. Anybody knowing how to safely work on electronic equipment is qualified to work on tech.


Post# 1128483 , Reply# 12   9/12/2021 at 19:20 (927 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Well to be fair

launderess's profile picture
Website in OP did state:

"Miele have decided that most spare parts are only to be made available to repair engineers and not available to the public directly."

Nothing about only qualified Miele techs, so that's sorted.

Then again one wonders how far things must go. If Miele or whoever says "fine" here's the parts and service manuals, knock yourself out. That full fills their end of legal obligation. What third party or DIY repair person does is not their concern.


Post# 1128550 , Reply# 13   9/13/2021 at 14:11 (926 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

Yeah that's the weird point.

Samsung has a lot of repair manuals online.
Bosch has all parts - including preconfigured PCBs - plus repair manuals on their website.

Yet Miele says no, you are to stupid...


Post# 1128566 , Reply# 14   9/13/2021 at 16:28 (926 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        

launderess's profile picture
Truth to tell this latest edict won't have much effect if any here in North America. Already since beginning only place to get Miele parts is via themselves. When eBay and other online came along it did open other windows, but otherwise you've got to deal with Miele USA.

Unless they've gone and changed that as well, Miele USA techs will install parts owner has sourced elsewhere. Long as they are "new" and "unused" genuine Miele parts, one is good to go.

In Europe of course things have always been different. DIY long taken hold one could go down to shops or later online and get factory/OEM Miele parts.

Cannot find mention of this new Miele policy elsewhere besides just the one website. Maybe someone in Europe ought to reach out to Miele and see if there is anything to this story.


Post# 1128626 , Reply# 15   9/14/2021 at 07:13 (926 days old) by askolover (South of Nash Vegas, TN)        

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I know I recently ordered springs and shocks from Miele here in the USA...granted, the little girl taking my order was clueless and sent the wrong stuff and I had to call back to get it corrected..but I still got the parts I needed for my washer.


Post# 1128692 , Reply# 16   9/14/2021 at 22:09 (925 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        

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Don't know if Miele USA still has their parts department offices down in Keansburg, NJ, but things certainly have changed.

They used to have a really great guy (Kevin?) who was a pro at looking up parts, giving information and taking orders. Think he's gone because never reach that person anymore, but a series of customer service reps, and I use that term very loosely.

Have read things online or otherwise heard of callers being hung up on with "I'm sorry, we're having problems atm, please call back later". *CLICK*.

FWIU after management shake-up two or so years ago now many long time employees left Miele USA. None of the techs one knew from late as 2018 are still with Miele.


Post# 1128710 , Reply# 17   9/15/2021 at 04:36 (925 days old) by askolover (South of Nash Vegas, TN)        

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As much as I love my Miele, I don't know if I'll go with them when the time comes again....I still have my Asko too but also will not buy one of their new models...old time Swedish quality is gone.  Hopefully I won't have to worry about it any time soon.


Post# 1128715 , Reply# 18   9/15/2021 at 06:24 (925 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        

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@askolover...

You're going to change suspension springs on Miele washer yourself? I wish you very best of luck! *LOL*

Such repair was last major work done on "Big Bertha" by Miele techs and can still recall the day. Am sure tech agreed to do the repair since he'd been here several times previously and knew the look of us.

In any event it took two big men better part of an hour or close to two for job to be done. Muttering, swearing, and darning all sorts of things to heaven under their breath. One tech badly scrapped his knuckles which prompted a few more not so nice words. *LOL*

Basically one tech lifted drum (best he could) to loosen tension while other unhooked spring and replaced with new.

If you haven't done the work yet would advise looking at the plastic anchor bits that go under springs. Tech told us he was going to replace ones missing or damaged on Big Bertha (at least one was totally gone), while doing springs. Something about metal (springs) rubbing against metal (washing machine case).

Shocks on these older washers is a pretty straight forward swap. IIRC the left is bit more tricky than right, at least that was side which gave tech more problems. It's a bit of tight squeeze and can see why Miele abandoned front service only for newer washers. Having side panels that come off makes for easier access to shocks and other bits IMHO.


Post# 1128738 , Reply# 19   9/15/2021 at 10:14 (924 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
Bosch Is Hard To Fix Also

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This lovely hardly used Bosch DW needs a main board, Bosch makes you buy a $500+ programing tool to make the replacement board work in this DW.

 

So another Bosch DW is about to get crushed and shredded.

 

John L.


  Photos...       <              >      Photo 1 of 4         View Full Size
Post# 1128770 , Reply# 20   9/15/2021 at 19:32 (924 days old) by gizmo (Victoria, Australia)        

that looks almost identical to a Bosch I scrapped recently - blown main board too.

Board was over AUD$400 but at least they do supply the board pre-programmed here.

Owners replaced it with a F&P and say the new one is a better machine.

The Bosch gave up its pump/heater unit to repair another Bosch, co-incidentally owned by neighbours of the first Bosch owners. I've salvaged some parts but the machine will go to scrap soon.

they don't want you to fix 'em, do they?


Post# 1128788 , Reply# 21   9/15/2021 at 22:31 (924 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Bosch Motherboard Programmer Tool

launderess's profile picture
Could this part be used to install any Bosch control board, or just the one?

One would assume cost of part could be written off as business expense, and or amortized over future installation of new motherboards.


Post# 1128794 , Reply# 22   9/15/2021 at 23:35 (924 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        

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Another look at UK's new right to repair laws.

www.techadvisor.com/news/...


Post# 1128797 , Reply# 23   9/16/2021 at 02:11 (924 days old) by askolover (South of Nash Vegas, TN)        
Launderess...

askolover's profile picture

I've already changed the springs...really was a piece of cake with the help of my scissor jack and a block of wood.  While I had the shocks off I lifted the drum and swapped the springs.  It's worked flawlessly ever since.


Post# 1128799 , Reply# 24   9/16/2021 at 02:24 (924 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
There's a trick in every trade.

launderess's profile picture
*LOL*

Yes, imagine having shocks off (along with access to a scissor jack) made job far easier that what Miele techs went though on my behalf.

Trying to lift that cast iron cradle weighted tub up against forces of shock absorbers required effort. Likely more so since shocks had just recently been replaced and thus were in their full prime.

Unless a Miele washer is being badly abused swapping out suspension springs isn't something done on a regular basis. Those of us who have older machines (and intend on keeping them going) probably are prime candidates.


Post# 1128800 , Reply# 25   9/16/2021 at 02:28 (924 days old) by askolover (South of Nash Vegas, TN)        

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I think I need to do the Asko next!


Post# 1128801 , Reply# 26   9/16/2021 at 02:31 (924 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        

launderess's profile picture
Did you ever get around to installing new timer on your Asko washer?

Or maybe I shouldn't ask? *LOL*


Post# 1128805 , Reply# 27   9/16/2021 at 03:52 (924 days old) by ozzie908 (Lincoln UK)        
@launderess

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Talking of timers did you get Bertha repaired?

Austin


Post# 1128811 , Reply# 28   9/16/2021 at 06:15 (924 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Thank you for asking...

launderess's profile picture
No, my Miele W1070 sill remains with a wonky timer/programmer.

Finding new timer motors that suit both fittings and voltage requirements became hopeless. At least those made by Crouzet. One place did have clockwise timers but would have to purchase fifteen or more. *NOT*.

So am reduced to hanging about washer with a kitchen timer. Set timer for what cycle length should be, then wait or audible click indicating timer should move. Move timer, wait, lather rinse and repeat..

There are some portions of certain cycles where programmer advances normally. After moving dial out of final spin machine stops waits, then goes into normal "loosening" drum rotations, then stops. Dial won't advance into "off". However in "Woolens" cycle dial does advance to "off".

Methinks from above actual programmer part is going rather than just one of timer motors. I mean if timer motor that controls when things advance were kaput dial wouldn't move period. No?


Post# 1128817 , Reply# 29   9/16/2021 at 07:36 (923 days old) by ozzie908 (Lincoln UK)        
@launderess

ozzie908's profile picture
I have to agree with you there. It would seem the timer increments have worn on the programmer, Its a shame you are unable to locate/buy a donor machine !!

Austin


Post# 1128819 , Reply# 30   9/16/2021 at 07:59 (923 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        

launderess's profile picture
Just did a quick test....

When on "Woolens" timer once advanced into spin does so and behaves normally. That is machine spins for proper amount of time, then timer advances as it should to stop cycle and shut machine off.

Timer will not advance on its own in "graduated spin" for any cycle. But when advanced (manually) into spin if one moves timer to proper area it will coast down from spinning, stop motor, then after bit timer will advance into "loosening", then machine stops totally.

At this point am confused, wish knew exactly what each timer motor controlled. That is one motor for "rapid advance", and other for counting off time.


Post# 1128828 , Reply# 31   9/16/2021 at 12:21 (923 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)        

foraloysius's profile picture
Is it possible the problem is not the timer but the programme selector? You should be able to let the timer progress to another step by selecting the wool cycle, is that assumption right?

Post# 1128835 , Reply# 32   9/16/2021 at 14:42 (923 days old) by stricklybojack (South Hams Devon UK)        

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.
To add to the thought running thu this thread, our 2006 vw golf has an “immobiliser” issue. Renders car unusable, a very common vw problem. Long story short after a dealer re-flash of the ecu the problem resurfaced. The best fix is to send the ecu off to a specialist who can turn off the immobiliser (anti theft) which is located therein with special software and know how.
When my tools get here next week (fingers crossed) I will undertake removing the ecu and posting it to the specialist who promises a quick turn around. They plug it in to their computer, check the “off” box on the screen, and mail it back and pocket about $130 usd in the process.
Such abuse I consider a German product tax that I try to anticipate and deduct from the purchase price.
Others seem to as well as older German cars are cheap here, same age Toyotas can fetch twice as much.


Post# 1128876 , Reply# 33   9/17/2021 at 02:12 (923 days old) by whirlykenmore78 (Prior Lake MN (GMT-0500 CDT.))        
Parts restrictions:

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In recent years have had to deal with such nonsense from the local Hobart office. For a time they closed their will call parts desk so anything you needed required shipping. Their excuse was that technicians from other companies were getting parts and going to repair their equipment before they could get there. Fortuneatly this has changed and Hobart sells parts to the public again in the Twin Cities.
WK78


Post# 1128888 , Reply# 34   9/17/2021 at 05:56 (923 days old) by askolover (South of Nash Vegas, TN)        

askolover's profile picture

Launderess....no, unfortunately I have not.  It still works, just needs a little help along.  I have the timer...just haven't had the time (or energy since Covid hit at work).



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