Thread Number: 90955  /  Tag: Modern Automatic Washers
The Laundry Alternative - unable to be reached…?
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Post# 1154667   7/19/2022 at 08:55 (633 days old) by Streakers (Columbus Ohio)        

Hi knowledgable folks…

I’ve been trying to reach the folks at The Laundry Alternative… I have a Silk Lux Machine that appears to have bit the dust, and am trying to see what the potential fault may be…

Have reached out to The Laundry Alternative by FB Messenger - no response… Email - no response… Phone, it doesn’t get answered…

I don’t know what else or how else to try and contact them…

A little frustrating to say the least from a Customer Service standpoint…

Any suggestions?

I’d really rather not dispose of this machine for a potential ‘easy fix’

Any help is greatly appreciated!

Post# 1154687 , Reply# 1   7/19/2022 at 14:00 (633 days old) by bradfordwhite (central U.S.)        

bradfordwhite's profile picture

When I bought 2 products from them earlier this year, that's the number I had for them.
They were kind of difficult to reach then, too. Unfortunately. They have good products for the money.

I would blame this labor market for them being understaffed.

Post# 1154775 , Reply# 2   7/20/2022 at 01:36 (632 days old) by thomasortega (El Pueblo de Nuestra Señora de Los Angeles de Porciúncula)        

I work at The Laundry Alternative.

I'm sorry for the huge delay.

The company has an internal rule that only the CEO and the product design director (that's me) reply to customer messages.

I had a surgery last Sunday after a whole week struggling with a growing pain. I take full responsibility for the delay to reply to you and I'm terribly sorry for that.

Please contact us through the email and ill do my best to help you ASAP.

Post# 1154906 , Reply# 3   7/21/2022 at 18:14 (631 days old) by Streakers (Columbus Ohio)        
Thank you, Sir!

I’ve just sent an email through!
Hopefully your recovery is going well!


Post# 1154919 , Reply# 4   7/21/2022 at 22:29 (630 days old) by thomasortega (El Pueblo de Nuestra Señora de Los Angeles de Porciúncula)        

Just replied to your message.

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