Thread Number: 92269  /  Tag: Modern Automatic Washers
No more defending SpeedQueen.
[Down to Last]

automaticwasher.org's exclusive eBay Watch:
scroll >>> for more items --- [As an eBay Partner, eBay may compensate automaticwasher.org if you make a purchase using any link to eBay on this page]
Post# 1168565   1/7/2023 at 14:11 (466 days old) by kenc (SF Bay Area)        

I’ve always been a defender of SpeedQueen, but……


Speed Queen purchased a batch of defective inverter control boards in the 2015-2016 era for their $2000 front loaders. My machine is one of the affected machines and after 7 years it died. Given that this is an acknowledged manufacturing defect, one would expect SpeedQueen to stand behind their product.

The issue is reported in these two threads among others.

Speed Queen inverter board failure (automaticwasher.org)

Help! My Speed Queen is dead. (automaticwasher.org)


It’s a situation that SQ knows well and apparently, until recently were sending out updated boards to all affected customers, which is good considering the msrp for the board is $1200.

I contacted SQ customer support and was told that (paraphrase) “Our technicians tell me that all the board failures occurred within the first year after manufacture and since yours is 7 years old we won’t be doing anything for you”


Funny how the above forum post shows a 2015 machine like mine, which has a SN a few hundred away from mine had the same ED44 error on the same 803949 control board.
The poster’s washer failed in Dec 2021, so was well outside the 5 year warranty period and well outside the "one year from manufacture" and they replaced the board.


So, SpeedQueen is OK with a 7 year lifespan on a $2000 washing machine, about what you’d expect out of a $500 Samsung.


No more Speed Queen products for me. I now have an LG washer sitting where the SQ did. SQs work great, but the company does not care about residential customers.





Post# 1168576 , Reply# 1   1/7/2023 at 15:20 (466 days old) by qsd-dan (West)        

qsd-dan's profile picture

ALL manufactures are that way now, nobody gives a shit in the land of quick money using embellished or false advertising. It's just like politicians, they promise you the world and carry on the same corrupt agendas that have been going on for decades. That's why I use quality vintage with a large stockpile of parts.


Post# 1168585 , Reply# 2   1/7/2023 at 17:11 (466 days old) by appnut (TX)        

appnut's profile picture
Ken, congratulations. What model did you get?

Post# 1168598 , Reply# 3   1/7/2023 at 18:23 (466 days old) by Maytag85 (Sean A806)        

maytag85's profile picture
This is the whole reason why they shouldn’t have even bothered putting electronics in appliances. Sure, there is some flexibility but usually comes at the cost or reliability and longevity. Mechanical timers CAN have issues but usually only happens after many years of service. Electronics usually degrade with time vs something mechanical that will wear down but usually takes many years for that to happen.

Post# 1168605 , Reply# 4   1/7/2023 at 18:42 (466 days old) by PinkPower4 (USA)        
Agree with Maytag85 and cost of board for FL

I agree with you, Maytag85.

The cost of the board is a concern in regard to the front load. I know my TC5 has two boards, I think they are called output board and control assembly. I looked up the price of these electronics before purchasing. If the boards had cost half the price of the machine or more, I think I would pass. For those who want a basic, no frill washers, mechanical controls worked best.

It seems this is a known defect. Definitely not the amount of cycles SQ promises or the years of service. The sad reality of the situation is Speed Queen should have at least sold you the part for cost and met you halfway. The good will results in recommendations and future purchases. Not standing behind your product results in negative feedback and not purchasing another product from that company.

When someone pays a premium for a product, they expect a premium product.

Have you considered purchasing a previously owned part? That is what I did to keep my dishwasher running. I couldn't justify the $200 to keep a 10 y/o dishwasher running, but the cost of a previously owned part seemed reasonable especially since the dishwasher I want to replace it with is not in stock. Seller had good reputation and offered to take returns.


Post# 1168610 , Reply# 5   1/7/2023 at 19:40 (466 days old) by bradfordwhite (central U.S.)        
SEVEN years?

bradfordwhite's profile picture
Most manufacturers and retailers would probably say you got two more years that it was designed for.

Just out of curiosity: Did you unplug or somehow disconnect the machine from electric when it wasn't in use?


Post# 1168615 , Reply# 6   1/7/2023 at 19:58 (466 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        

launderess's profile picture
"This is the whole reason why they shouldn’t have even bothered putting electronics in appliances."

Oh I don't know...

Maybe for top loading washers and or dishwashers mechanical timers would still suffice, but am here to tell you for H-axis washers they make world of a difference.

My two modern AEG Lavamat washers that are fully electronic in many ways run circles around "Big Bertha" (Miele) with only mechanical/electronic controls.

Full control of motor and drum movements allow for much wider array of cycles so one can launder everything from heaviest sturdy cottons/linens down to finest silks or woolens.

It terms of OOB control again the Lavamats best Miele W1070 in many ways.

Virtually all commercial/industrial/OPL h-axis washers are fully computer controlled and have been for some time now; that's saying something.


Post# 1168618 , Reply# 7   1/7/2023 at 20:21 (466 days old) by PinkPower4 (USA)        
Agree with kenc. Seven years?

Most manufacturers might say that. After all, it seems the life expectancy for a front load washer is 8 to 10 years.

However, Speed Queen says this, "While we’ve domesticated our commercial machines a bit for your home and removed the coin box, they are every bit as heavy duty. We test our commercial quality machines to 10,400 cycles or roughly 25 years of life in an average household."

I found this statement under the "Commercial Heritage" section. speedqueen.com/speed-queen-diffe... .

One also pays twice or more the price for a Speed Queen front load vs. an LG or something similar. If I am only to expect seven years out of this appliance, what am I paying the difference for? This washer doesn't even have heated water available, but at least it uses tap hot. I do miss that about my LG. The older models everyone raves about are NO longer made. Only time will tell if these newer SQ models and boards will hold up. The good thing about the warranty, is a true lemon should show up within this time frame.

Kenc says it's a known defect. Some families do multiple loads every day. Other users may only run two or three loads a week. This could be why the part didn't fail as quick.

I don't think my TC5 will last the 25 years they claim either, but I do expect it to last about 12 to 15 for a family and a little longer for an individual or couple who do less loads per week. It can last even longer for those who have the knowledge and tools to do the more advanced repairs and have access to parts at cost.


Post# 1168620 , Reply# 8   1/7/2023 at 20:28 (466 days old) by chetlaham (United States)        
@Maytag85

chetlaham's profile picture
Preach!


As much as people defend electronics, every day tallies just one more score of where things would have been better off with EM components.

While an EM timer, 2 capacitors and a 2/16 pole motor would result in a less versatile lower spin speed front load I feel like the added reliability and dependability would be worth it.

A Speed Queen front load should be an excellent candidate for lasting 30+ years with few warranty calls. I'd rather get 40 years out a FL going 640 rpm than 7 years of one capable of 1200 rpm.




Post# 1168624 , Reply# 9   1/7/2023 at 21:04 (466 days old) by kenc (SF Bay Area)        

We bought an LG WM3600, middle of the road, $800+tax "on sale", so 1/3 the price of a new SQ FL and most important, immediate delivery.

The biggest insult to me is to be told that all the failures were in the first year, don't they think customers will actually use that thing called the "internet" to uncover their lies?

I have found a place online that will rebuild the control board for $100 or so. However, we needed a washer, we did four loads today in the LG, it seems like a fine machine. The door even opens to the left which makes dumping laundry into the SQ dryer much easier!

I will probably send off my board, reinstall when it gets back and sell the SQ for a few hundred bucks on Craigslist. Sad really because we really liked the SQ, but now I see what a money grabbing company Alliance is I won't have anything good to say about them.

Oh,one thing though, the cycles on the LG are pretty darn slow!




Post# 1168625 , Reply# 10   1/7/2023 at 21:17 (466 days old) by Maytag85 (Sean A806)        
Reply #6

maytag85's profile picture
…and you’ll start kvetching when your electronic control machines quite working. My Machines are over 40+ years old and are still working after all these years, hell my 1963 RCA Whirlpool Imperial Mark XII is turning 60 this year and is still working perfectly after all these years. I don’t think there’s many 60 year old Miele, AEG, or Bosch machines that are around and still in service being used on a regular basis. There’s probably more 60 year old Maytag machines in existence than there are AEG or Miele machines from the 1960’s.

Post# 1168627 , Reply# 11   1/7/2023 at 21:46 (466 days old) by petek (Ontari ari ari O )        

petek's profile picture
Ken... we have the wm3700 so basically the same machine. I don't know if it's in my head or not but sometimes I'll put a load in and it'll calcuate and display say 1.30 minutes, however if I walk past it in 10 or 15 minutes after starting it'll be down to like 45 minutes remaining. Have you noticed that. I'm never in a rush for laundry anyways. The rare times I'll throw a few things in and do that speed wash for 15 minutes, you can increase that speed wash time by selecting a higher soil level, and adding a 2nd rinse. Works pretty well.

Post# 1168634 , Reply# 12   1/7/2023 at 23:03 (465 days old) by appnut (TX)        
the cycles on the LG are pretty darn slow!

appnut's profile picture
Ken, would you believe TurboWash does indeed make the machine process faster? The loads are faster than my former Whirlpool Duet.

My only complaint is the dumbed down water temps. Hot being 112F and warm being 90F, on Normal corresponding tems are 95F and 84F.


Post# 1168679 , Reply# 13   1/8/2023 at 09:44 (465 days old) by huebschman (Quebec, CA)        
I too am getting tired of SQ...

Wrote them recently to ask questions/express concerns.

They replied with a CDN tel # to call to discuss the issue. Replied that I would rather have the answers in writing since I am not comfortable speaking english.

Dead silence... My best guess is that they did not want their answers to end up on sites like this on.

Didn't ask anything out of the ordinary.

-Why some dryer models didn't come with a lint trap cover?
-Why fill hoses no longer included?
-What justifies the MSRP to have gone up so much in just over a decade (CDN MSRP for the TC5 is $1659.00, over $900.00 more than a 2009 432).
-Why washers and dryers now have the same MSRP (while in the past the dryer would be at least 1/3 less)?

...yeah... money grabbing SOB's.


Post# 1168680 , Reply# 14   1/8/2023 at 10:08 (465 days old) by DADoES (TX, U.S. of A.)        

dadoes's profile picture
-Why some dryer models didn't come with a lint trap cover?
-Why fill hoses no longer included?
-What justifies the MSRP to have gone up so much in just over a decade (CDN MSRP for the TC5 is $1659.00, over $900.00 more than a 2009 432).
-Why washers and dryers now have the same MSRP (while in the past the dryer would be at least 1/3 less)?
My guesses:
1) To cut production cost ... the cover could be had by ordering later at extra cost.  I've heard the cover is included again (on all models?) so they apparently caught enough complaints to take notice.
2) To cut production cost.
3) Increased production cost and because the market supports it.
4) All manufacturers seemingly have gone to that position.  Because the market supports it and they can.  All the more reason to never buy a new washer and dryer pair when only one of the existing machines has gone kablooey.


Post# 1168682 , Reply# 15   1/8/2023 at 10:21 (465 days old) by petek (Ontari ari ari O )        

petek's profile picture
Anyone know what SQ's residential market share is? I can't see it being very big in the US and probably even less than it was 25 years ago. Often times on other sites when someone (US) mentions them a lot of people, again in the US, have never heard of them or had never seen anywhere that sells them. It's like they're the Rainbow vacuum of washing machines.

Post# 1168692 , Reply# 16   1/8/2023 at 10:59 (465 days old) by LowEfficiency (Iowa)        

lowefficiency's profile picture

Complementary vs $1200 is indeed a huge jump - selling the board somewhere in the middle (at cost or near it) for a period would have gone a long way toward bridging the design/mfg fault vs out-of-warranty divide.

It's also a case where the electronics vs EM debate is hampered by a lack of information from SQ. Was the design at fault? Was it a component quality issue from a supplier? Any number of mistakes can make electronics unreliable - just as lapses in material selection, plastics composition, metallurgy, or assembly can shorten the lives of mechanical timers.


Post# 1168700 , Reply# 17   1/8/2023 at 12:29 (465 days old) by ryner1988 (Indianapolis)        
Reply #14

ryner1988's profile picture
Glenn,

I agree with you especially about dryers. I doubt I will need to replace my 2008 29-inch Whirlpool dryer anytime soon. As long as the parts remain available and the design continues to be produced relatively unchanged, the old ones can be repaired and kept going...and going...and going. They're not usually very difficult repairs either so I don't mind paying someone to do it if the need arieses.

I think people buy both when one machine dies because they feel that if one has died, the other probably isn't far behind. My in-laws' dryer went out in 2020 and they tossed their DD washer as well because they figured it would fail soon since the machines were bought together.

Also, I think people upgrade both when there's an upgrade in capacity, like going from an old Whirlpool TL washer to a new large capacity LG FL. They feel they need the companion super capacity dryer to go with it.

Ryne


Post# 1168702 , Reply# 18   1/8/2023 at 12:40 (465 days old) by appnut (TX)        

appnut's profile picture
I'll add another point too. People will buy the matching washer or dryer when they have to erplace the washerr or dryer so they can have a matching set. Because they think it looks nicer. Me? I could carre less. Yes, I did have matching sets when I got my GE pair in April 1978 and the Lady Kenmore set in October 1986. But the LK dryer motor died Decembr 1994 and I saw no need to replace the washer and it was even a different color than thee Maytag Dependable Care dryer that replaced the LK druyer. So from 1994 util November 2021, I had mismatched sets until the Maytag dryer went out August of 2021 and the Duet had electornic component issues October 3032. Hence the matched LG washer & dryer.

Post# 1168706 , Reply# 19   1/8/2023 at 12:58 (465 days old) by ryner1988 (Indianapolis)        
Reply #18

ryner1988's profile picture
Yes Bob I agree with this point completely. Obvuoulsy I couldn't care one bit less if my machines match visually. I can't see them and they're behind closed doors in our hallway so no one else sees them either. The only thing that matters to me is whether the capacities at least relatively match. I think my 7.0 cu. ft. dryer could handle the larger loads from a new FL if I were to ever get one but I'm not sure about say a 6.5 or 6.2 cu. ft. dryer, hence why people upgrade both. Did you ever have issues like that with the Duet and the mismatch MT DC dryer?

Post# 1168805 , Reply# 20   1/8/2023 at 23:45 (464 days old) by appnut (TX)        

appnut's profile picture
Ryne, I personally never felt an issue with the MT DC dryer havng a slightly smaller capacity than the LK Dryer. IF memory servs me right, the LK dryer was rated at 69 cu. ft at the time when looking at Sears Catalogue ads from fall of 1986. Growing up we'd always had dryers with side-swing doors. And just about any Kenmore dryre I was exposed to had the plug-style load-a-door (not full width door). The excption to this was our 1964 Norge TOL dryer that had a full width drop down door. But, that door had three notched positions. First notch was about 45 degree angle that was perfect as a chute that slid wet clothes down the door into the drum. The second notch was 90 degree angle that was an even horizontal angle like all Whirlpool and Kenmore dryer doors that are fully open and allow for folding on the furface or catching garments so they don't fall on th floor when pulling out of the dryer. the 3rd position was the door had pivoted all the way down and was basically flat against the bottom front of the dryer. The 1st position wasperfect for me when putting loads from the washer to the dryer. And then pushed the door flat against the front to place the laudry basket right next to the front of the dryer where I could fish the garments out of the dryer. After I got the 1986 LK dryer, it was apparent to me within six months that the dryer was more of a sfety hazzard for me because the door was o far out in front horizontally that it was very difficult for me to retrieve garments at the back of the drum, I'd have to try and grab them kind of pushed into the front left cabinet corner of the dryr to retrieve said garments. There were numerous times I would almost fall onto the open door or into teh dryer itself. Then I'd have to resort crawling on th floor so I could reach the back of the dryer if needed. So the MT DC was a welcome relief to me when it arrived. And that's why I've been addamant I have ot have a dryer with a side-swing door. As far as I was concerned, I never had a capacity issue with the MT DC dryer with full loads in DD LK or the subsequent Frigidaire front loader or the Duet. I just did typical full washer loads regardless.

Post# 1168807 , Reply# 21   1/9/2023 at 00:08 (464 days old) by panasonicvac (Northern Utah)        
Some thoughts here

panasonicvac's profile picture
I think I can see why SQ refused to send you a new board. The washer had a 5 year parts and labor warranty and given that the board failed 2 years after the expiration of the warranty, that would make sense honestly. Secondly, when did you knew that the boards were reported to be defective after buying your SQ washer? Just recently or a while ago? Because if if you already knew while ago that they were reported to be defective, I wonder how come you didn't try reaching out to SQ during that time for a replacement board? As far as I've discovered, I don't see any recalls or offerings from dealers about free replacement boards on those SQs' after the expiration of the warranty. And thirdly, this is kind of what you get for an electronic control panel machine. Electronic ones can give you more features yes but are they really as reliable or even last longer than mechanicals? Maybe. So far, I've heard more issues with the electronic ones than the mechanical ones where the electronic ones still needs some work in the modern testing world. Maybe they already have, maybe SQ is telling the truth after all like they claim that electronic boards last longer than mechanical boards. But generally from what I've discovered, mechanical settings are usually more reliable and simpler to use. I know I can still buy a mechanical SQ front loader today however it is definitely more expensive than the FF7 not to mention that the warranty is shorter as well and it would only cover the parts but not the labor.

Post# 1168810 , Reply# 22   1/9/2023 at 00:16 (464 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
"Anyone know what SQ's residential market share is?

launderess's profile picture
Alliance/Speed Queen barely cracks one percent (1%) of residential laundry appliance market by sales. That number has been fairly consistent for years now.

Whirlpool is #1 with its subsidiary brand Maytag not that far behind. Surprise out of all surprises GE is #3 after LG.

www.statista.com/forecast...

Speed Queen's bread and butter is and always has been industrial/commercial/OPL laundry appliances including coin-op.

Out of the gate SQ has consistently targeted certain segment of domestic laundry market; those wanting no nonsense straight up quasi commercial washers and dryers that get job done with little fuss. Built to last and without "frills" such as onboard heaters, dozens of cycle options and so on.

Whirlpool and rest that round out top ten US domestic laundry appliance sales really have nothing to fear from SQ.


Post# 1168812 , Reply# 23   1/9/2023 at 00:39 (464 days old) by petek (Ontari ari ari O )        
Interesting. Thanks Laundress

petek's profile picture
Heck I wouldn't have thought it that low. To my little knowledge I don't think they were ever sold in Canada particularly before NAFTA as they would have incurred stifling tariffs. The only reason all the other US names were sold here was that they were built here. And of course the SQ's sold here now are branded Huebsch, so there is no associated SQ name recognition at all really. They probably acount for less much less than 1% and the high cost doesn't help unless your rich enough. I did see for the first time last week, probably because I don't go perusing stores much now, just one Maytag Commerical at Lowes and iirc they were asking $1899 Cdn.for it. Near twice the price of my Lg frontloader.

Post# 1168826 , Reply# 24   1/9/2023 at 06:32 (464 days old) by mark_wpduet (Lexington KY)        

mark_wpduet's profile picture
this may be absolutely nothing..

but I too had a board go out on my duet in 2007 after it was 2 yrs old. While it was being replaced I had remembered reading to plug these machines into a surge protector.. As soon as the board was replaced that's EXACTLY what I did and 15 years.. YES, 15 years later, no issues... Is that why? Maybe... Maybe not... but it can't hurt.

I know they have built in surge protection but I don't trust it.

Not sure if it would have helped a defective board or not..


Post# 1168875 , Reply# 25   1/9/2023 at 10:38 (464 days old) by bradfordwhite (central U.S.)        

bradfordwhite's profile picture

A surge protector is better than nothing.  But the best results: disconnect power when not in use.  Those computers are on all the time even if the machine isn't doing anything or the digital display is dark.

 

The easiest would be to wire in a toggle switch somewhere on the machine to provide a direct cut off of electricity to the computer.

 

 


Post# 1168898 , Reply# 26   1/9/2023 at 12:59 (464 days old) by kenc (SF Bay Area)        

panasonicvac:

See the first link I posted

www.automaticwasher.org/c...

This person had their machine for about 5-1/2 years, exact same failure mode, same board, machine is within a couple hundred SN of mine.
So her machine was out of warranty, but SQ comped her a board because it was a known defective batch of control boards.

You are right, they are under no obligation, especially if they are happy selling a machine with a 7 year life span for premium dollars. What are they now? $2400?

As I said, it's the lie that all these failures occurred within the first year of manufacture which is most galling.

And here's a comment later in this thread from a repair tech which apparently is no longer true.


***************************************************************************
SQ has been sending replacements for these boards on a No Charge basis I was told by a SQ service rep that no one will have to pay for one of these boards.




Forum Index:       Other Forums:                      



Comes to the Rescue!

The Discuss-o-Mat has stopped, buzzer is sounding!!!
If you would like to reply to this thread please log-in...

Discuss-O-MAT Log-In



New Members
Click Here To Sign Up.



                     


automaticwasher.org home
Discuss-o-Mat Forums
Vintage Brochures, Service and Owners Manuals
Fun Vintage Washer Ephemera
See It Wash!
Video Downloads
Audio Downloads
Picture of the Day
Patent of the Day
Photos of our Collections
The Old Aberdeen Farm
Vintage Service Manuals
Vintage washer/dryer/dishwasher to sell?
Technical/service questions?
Looking for Parts?
Website related questions?
Digital Millennium Copyright Act Policy
Our Privacy Policy