Thread Number: 97404  /  Tag: Modern Dishwashers
Frigidaire Dishwasher OrbitClean Spray Arm Issue
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Post# 1222578   1/19/2025 at 19:00 by niclonnic (Bonney Lake, WA)        

My current dishwasher, a Frigidaire Gallery model FGID2466QF4A, came with the house and is 8-9 years old. Despite having a plastic interior, it cleans dishes well for the most part. However, there is a persistent problem that baffled me for the longest time.

A lot of dishes in the bottom rack do not emerge fully clean. This includes bowls, particularly those with soup and stubborn food residue, overly greasy pots, pans and Tupperware, as well as forks with food stuck in between the tines. Said dishes would still have food particles and/or grease leftover when I unloaded the dishwasher. However, plates and most silverware, along with every dish in the top rack, come out fully clean.

I've played around with different settings, such as adjusting the water pressure from "surge" to "scour," increasing the temperature to "hi-temp" and enabling the sanitize rinse option. However, these options only make a slight difference at best. I even upgraded the detergent from the standard Finish Powerball tabs to the Quantum type, but that didn't help matters, either. After a cycle, detergent residue often appears on the inside of the compartment door.

Before figuring out this issue, I would have to rewash the affected items by hand after unloading them. I then developed a regime of pre-rinsing and scrubbing these items before loading them into the appliance. However, in my mind, the whole point of a dishwasher is to reduce the labor spent on hand-washing dishes.

So, the other day, I did some research into these dishwashers and stumbled upon a YouTube video explaining the problem in detail. As it turns out, the so-called "OrbitClean" spray arm, which has a spinning blue end that allegedly covers a larger area for more thorough dishwashing, develops an issue where it becomes unbalanced right on the heavier end. This imbalance results in the arm turning very slowly or not at all, most likely due to insufficient water pressure. Although the arm spins freely when I turn it by hand, it tends to remain in one place during a cycle. No wonder the dishes in the bottom rack are not getting a proper cleaning!

In the video, the presenter remedied the issue by replacing the OrbitClean spray arm with a more conventional one (a genuine Frigidaire part) purchased from Amazon. Luckily, the arm is very straightforward to replace, as it's held in by a couple of plastic tabs.

After giving it some thought, I went ahead and ordered that traditional spray arm. It'll take a couple weeks to get here, though. I'll provide an update once it arrives.

This is just a notice to anyone who is having similar issues with their Frigidaire DW featuring the OrbitClean spray arm. I have included the Amazon link to the replacement arm.

Here's the repair video:




CLICK HERE TO GO TO niclonnic's LINK


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Post# 1222591 , Reply# 1   1/19/2025 at 22:02 by Combo52 (50 Year Repair Tech Beltsville,Md)        
Silly Frigidaire orbit, clean wash arm

combo52's profile picture
I guess these arms work for a while, but we've been replacing them with conventional arms for years now and I think you'll be pleased with the results.

We see a lot of the orbit, arms that fall apart and end up on the heating element melted. I carry in my truck the regular arm and just replace it have it ever had a complaint.

John


Post# 1222600 , Reply# 2   1/20/2025 at 02:06 by Egress (Oregon)        

I have this dishwasher in my college home currently, minus the orbit arm. You'll find satisfactory cleaning in both racks with the replacement arm I am sure.

Post# 1222605 , Reply# 3   1/20/2025 at 06:32 by henene4 (Heidenheim a.d. Brenz (Germany))        

The EU version of these DWs with that spray arm (and it's similar derivatives) are known to not perform that great.

You should probably check through out the cycle. Even this DW arm should move once around every 15-30sec.
It the DW alternates spray arms, it's really easy to tell if a spray arm is rotating at all just by the sound.


But going to a different spray arm shouldn't hurt performance and is an easy and cheap remedy.


Post# 1222608 , Reply# 4   1/20/2025 at 07:31 by wholelottared (Turkey)        
wow

i'm tired of dishwasher manufacturers "inventing" new things without thoroughly testing their longevity. top of the line Electrolux models in my country also uses the exact same system, glad i didn't get them.


but my new Bosch dishwasher also have a brand new system called PowerControl which has a weird motorized spray arm on the bottom that spins with a combination of both by a motor & water pressure. hoping it doesn't lead to similar failures in future...


Post# 1222615 , Reply# 5   1/20/2025 at 08:53 by philcobendixduo (San Jose)        
I remember our 1969.....

philcobendixduo's profile picture
......Frigidaire Imperial dishwasher (pushbutton cycle selection and cycle indicator lights) having a metal "orbit arm". It looked like a smaller version of the main wash arm.
I guess that is some kind of Frigidaire "feature" they have kept (or resurrected).


Post# 1222626 , Reply# 6   1/20/2025 at 14:32 by GELaundry4ever (Nacogdoches, TX, USA (considering moving to Temple, Texas))        
finish

Have you tried their best finish ultimate and their matching finish jet dry? They should come ina black and gold tub.

Post# 1222627 , Reply# 7   1/20/2025 at 14:42 by GELaundry4ever (Nacogdoches, TX, USA (considering moving to Temple, Texas))        
Frigidaire new wash arms

I am so sick and tired of Frigidaire. I had a dishwasher from them that lasted a year. A YEAR!!!! And I wouldn't trust that so-called orbit clean wash arm. Thank God I have my Kenmore built Bosch which reminds me of the Whirlpool power clean with the powerful wash system, plus a concealed heating element.

Post# 1222632 , Reply# 8   1/20/2025 at 15:24 by DaveAMKrayoGuy (Oak Park, MI)        

daveamkrayoguy's profile picture

The Orbital Spray looks pretty convincingly WCi-ish enough that I wonder why Frigidaire/GM didn't come up with it sooner...

 

The idea that it doesn't work as well or last as long as promised, seems to be that type of trademark, too...

 

 

 

-- Dave


Post# 1222646 , Reply# 9   1/20/2025 at 18:58 by niclonnic (Bonney Lake, WA)        
GELaundry4ever

No, I have not tried the Finish Ultimate tabs. But I do use Jet-Dry as my rinse aid. I doubt that stepping up to the Ultimate detergent would make a big difference.

I agree, Frigidaire is hit or miss. Nearly all the appliances in my house are by that brand. I say "nearly" because I had a few Frigidaire appliances that had to be replaced last year due to leaking issues, namely the refrigerator and washer/dryer. I have posted about these new appliances before, so I won't go into detail about them here.

At the end of the day, as long as the dishwasher still works, we have no need to replace it yet. Buying a new spray arm is significantly cheaper than upgrading to a whole new machine. And, just last weekend, my dad replaced the DW's circuit breaker with a new one. The old breaker just kept on tripping, particularly in the middle of a cycle.


Post# 1222663 , Reply# 10   1/20/2025 at 23:28 by tolivac (greenville nc)        

My new house has a Frigidaire dishwasher and has the conventional upper and lower sprayer arms.The washer works just fine for me.The only non Frigidaire appliance in the kitchen is a Samsung fridge.So far works just fine.All of the appliances were new as of 2022.

Post# 1222669 , Reply# 11   1/21/2025 at 00:22 by GELaundry4ever (Nacogdoches, TX, USA (considering moving to Temple, Texas))        
to niclonnic

I stepped up to the Finish Ultimate line which is their highest end with cycle sync technology. They work in my dishwasher better than Cascade which produced froth.

Post# 1222709 , Reply# 12   1/21/2025 at 10:29 by appnut (TX)        

appnut's profile picture
What?
Is cycle sync technology?


Post# 1222718 , Reply# 13   1/21/2025 at 12:05 by DADoES (TX, U.S. of A.)        

dadoes's profile picture
 
CycleSync™ is mumbo-jumbo that the pod "activates the right ingredient at the right time in the dishwasher cycle to revolutionize dishwashing and deliver an intensive clean" ... as if part of the pod won't dissolve until it knows it's at the correct point of the cycle.


Post# 1222719 , Reply# 14   1/21/2025 at 12:05 by GELaundry4ever (Nacogdoches, TX, USA (considering moving to Temple, Texas))        
cycle sync technology

Cycle sync technology is supposed to release each ingredient at the right time according to Finish. It is exclusive to their Ultimate line I believe.

Post# 1222737 , Reply# 15   1/21/2025 at 16:22 by appnut (TX)        

appnut's profile picture
Thank you. Oh Brrrrrrother!!!

Post# 1222740 , Reply# 16   1/21/2025 at 16:45 by Lavamat_jon (UK)        

CycleSync is purely marketing. It all dissolves at once, there is no pod that magically knows where abouts in the cycle the dishwasher is to release at different times.

Of course, the general public believe it and think they need the most expensive tablet on the market which equals sales which equals profit :).


Post# 1222779 , Reply# 17   1/22/2025 at 07:14 by GELaundry4ever (Nacogdoches, TX, USA (considering moving to Temple, Texas))        
finish ultimate

Well, I've been using Finish Ultimate since late 2023 and I've found they've done better than Cascade in my dishwasher. They're bigger than the quantum tabs. At least that's what I've noticed. They do leave a pleasant scent behind.

Post# 1222787 , Reply# 18   1/22/2025 at 10:01 by lovestowash (St. Petersburg, FL)        
Same thing...

lovestowash's profile picture
happened to me. I ordered a conventional spray arm, easy to install, and the machine worked great! Wonder how many have the OrbitClean, and don't realize it's failing.

George


Post# 1222795 , Reply# 19   1/22/2025 at 12:33 by panasonicvac (Northern Utah)        
Regarding Frigidaire

panasonicvac's profile picture
From my experience Frigidaire seems to be good. Actually my local appliance technician said that his recommendation for a new fridge or stove today would be Frigidaire which I'd definitely consider. I really did liked the 2004 Frigidaire dishwasher my grandfather had until the cabin flooded, I wouldn't have minded another Frigidaire dishwasher for that place cause one of my uncles owns one for over a few years now and works well but it got replaced with an LG.

Post# 1222832 , Reply# 20   1/22/2025 at 20:38 by johnb300m (Chicago)        

johnb300m's profile picture
Oh my, I don't know why they keep making that silly OrbitClean arm.
Electrolux is frustrating.
I have their washer/dryer left over from previous homeowners, and they're actually amazing machines.
A friend of mine swears by her Elux washer/dryer set.
The microwave over the range I got a couple years ago is a Frigidaire and it was the best looking unit at the store for the price, had 400cfm hood velocity, highest for OTR at the time, and the only one that had two LED lights. Even the luxo-KitchenAid OTR micro had a dinky single incandescent light.
I've had a couple basic Frigidaire dishwashers in apartments. All performed really well, ..... except around the time the detergents were reformulating phosphates out. That REALLY did in Frigidaire dishwashers I think harder than other makes.
But even now, if you need a budget dishwasher, you can bypass the silly orbit arm and the lower end Frigidaire dishwashers are pretty nice, and even have turbidity soil sensing now.
They seem to have good reviews online, and if not abused, could probably go a good 8-10yrs.
I'd certainly get a budet Frigidaire dw at this point, over a budget Hotpoint/Haier dw.
The swap to the standard Frigidaire wash arm is absolutely the right thing to keep that machine going for a while longer.

Finish CycleSynch is a marketing scam, like others have said.
If you look at the ingredients, they're hardly any different than the other Finish products. It's the same PVA wrapper. Their "claim" for cycle synch is the enzymes get to work while the main wash heats up to temp. Where once it's hot, the enzymes die and the regular soap does the rest.
That's it, and that's literally what every other enzyme detergent does on the market.
With that said, Finish detergents in general, for the time-being, I think are better than Cascade, for the water in my region. And they don't foam nearly as much as Cascade.
I think Cascade Platinum is still the better choice, however, if you have heavily hard water, like over 12+ grains, it does a good job still.


Post# 1223074 , Reply# 21   1/26/2025 at 22:01 by niclonnic (Bonney Lake, WA)        
A closer look...

So today, I informed my dad about this issue, and I removed the spray arm so we could take a closer look at it. He found out about two things. First, the metal on the bottom of the OrbitClean end had split apart, so it's grinding against the plastic on the arm.

Second, the blue plastic has partially melted. With these two issues figured out, he deduced that the spray arm is not actually spraying out of the tips, and is instead spewing water in no particular direction, like a hose that hasn't been fully attached to a sprinkler. This is what actually contributed to the arm either turning slowly or getting stuck in one spot.

When I suggested we replace the OrbitClean arm with the traditional one, my dad rejected that idea, asking "Why change the racecar's formula?" (Apparently, this is an idiom meaning to make a substantial change to something.) So he himself ordered a new OrbitClean arm from Amazon; it'll be here in a couple days.

Who knew that a split OrbitClean end resulted in such poor washing performance? It pays to take a closer look at some things. But that's OK, we have no clue just how long the spray arm has been doing this for. Once the traditional arm arrives, I might just send it back.


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Post# 1223101 , Reply# 22   1/27/2025 at 12:11 by kalanikaau1 (Honolulu, Hawaii)        
Reply# 5

kalanikaau1's profile picture
Concur regarding Frigidaire appliances.

I once owned (3) all fridge Kenmore refrigerators manufactured by Frigidaire, the reason why there were 3 of them is that the original unit was replaced by Sears under the extended warranty, which I wisely purchased upon buying it.

All 3 suffered some sort of sealed refrigeration system failure within a years time, enough for me to swear off any Electrolux product thereafter.

The 4th replacement unit was a reliable Whirlpool conventional top-mount fridge, I had told Sears that I did not want another Frigidaire at all.

I recently purchased a new GE french door fridge, a Frigidaire was completely out of the question, besides they don't produce a model I was looking for in an all white finish.

The Whirlpool is now 20 years old and hasn't failed me yet.


Post# 1223120 , Reply# 23   1/27/2025 at 23:16 by michaelz08 (Elmhurst, IL)        
And they’re barely improved since then.

michaelz08's profile picture
kalanikaau1- you’re right on the money. My Frigidaire fridge made it barely 4 years before it broke in such a way that the labor to repair it exceeded its value. And beyond that it was not well constructed, the cavity was slightly too wide for the shelves and they were millimeters from falling down.

I’ve replaced all the Frigidaire appliances that came with the place. While the rest didnt fail, they were at best simply cheaply built and at worst remarkably annoying and unpleasant to use.


Post# 1223130 , Reply# 24   1/28/2025 at 06:10 by askolover (South of Nash Vegas, TN)        

askolover's profile picture
I have two Frigidaire appliances...my gas stove and my dryer I bought for $20 and repaired for $20. I got it because it has front controls and I wanted to put it on a pedestal next to the Miele washer. It works fine enough but it just tumbles too fast causing clothing to stick to the drum instead of dropping through the heat stream. The sensor isn't all that great either. I always have to turn it back on for 15 extra minutes. But it still works since my repair. My GE never had any trouble drying anything even on low heat set for sensor dry...everything was dry when it stopped. It's now the backup dryer in the outbuilding.

Post# 1223161 , Reply# 25   1/28/2025 at 20:37 by niclonnic (Bonney Lake, WA)        
New Arm

As promised, the replacement spray arm arrived late this afternoon, and I wasted no time installing it (after unloading the clean dishes, of course). This is a generic arm that came from Amazon (no reviews so far), arriving in a plain brown box. It was a bit tricky to install (the white piece that goes onto the dishwasher is a little more loose than the old one), but now the arm is in place, nice and snug.

I tested the arm by running the dishwasher, empty, on "rinse only." Right off the bat, I could tell a difference in the noise; there is a much more prominent "swishing" sound, a product of the OrbitClean end spinning.

I'm glad to have this spray arm issue taken care of (so far, not sure how long this generic part will last). I'll give the DW a workout just by loading dirty dishes without pre-rinsing them first. Off to wash!


CLICK HERE TO GO TO niclonnic's LINK


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Post# 1223170 , Reply# 26   1/28/2025 at 23:12 by johnb300m (Chicago)        

johnb300m's profile picture
Heh, forgive me for chuckling about this but your dad who insisted it must be the same design, is ok with a generic, non-oem part?
Ok…..
Who knows! The quality on the oem orbit arms is so spotty, this generic might outlast the old one!


Post# 1223179 , Reply# 27   1/29/2025 at 06:50 by Combo52 (50 Year Repair Tech Beltsville,Md)        
Frigidaire dishwasher orbit, clean, lower wash arm

combo52's profile picture
Hopefully the generic arm will work, we're going to continue to fix these by putting in the simple basic Frigidaire arm.

Generic parts are destroying a lot of appliances. People are replacing original parts with these inferior parts and then the machine breaks again and they're throwing away the machine. It's even worse when they've paid big money to have somebody install a new heating element in a dryer for instance only to have it stopped heating again within a year. And then the entire Appliance is scrapped.

At least with the lower wash arm if it fails, you can just replace it with the real one, and I have seen some generic parts that actually work for a while so good luck keep us posted.

John


Post# 1223190 , Reply# 28   1/29/2025 at 11:06 by GELaundry4ever (Nacogdoches, TX, USA (considering moving to Temple, Texas))        
frigidaire dishwasher

I'd stay away from Frigidaire dishwashers. Mine lasted a year before it stopped doing anything. The only thing it did was turn on its lights when pressing the buttons acting like it would do something.

Post# 1223452 , Reply# 29   2/2/2025 at 15:03 by niclonnic (Bonney Lake, WA)        
Update...

Here's my status report on the generic spray arm.

Initially, on the first few washes, the arm did very well, getting the dishes cleaner than ever before. But unfortunately, things quickly took a turn for the worse.

The last few nights, the dishwasher had gotten a bit louder than before. I quickly realized that both the bottom white piece and gray tube, which twist and lock onto the lower post of the DW, are not very snug, so these pieces gradually twist into the unlocked position during a cycle. This makes the arm very wobbly during operation. I even tried using a drill to sand down the plastic on the locking piece, but that didn't do very much.

Just last night, I started the DW like usual and went upstairs. When I came back down about an hour later to check on it, my socks got wet. The DW was leaking like a sieve, all over the floor. I had to soak up all that water with a couple of bath towels. I then opened the DW, repositioned the spray arm and closed the door. The leaking mostly stopped, but the wash water got all sudsy. So I stopped the cycle during the final rinse and restarted on a normal cycle without detergent.

After soaking up all that water, the kitchen floor had warped in a few spots. Laminate floors and water are a dangerous combination.

Soon, I discovered that this new arm was showing the exact same symptoms that the original one did (staying in one place mid-cycle). Combined with the lower pieces coming loose, the arm would rest on the heating element, further exacerbating the problem.

Today, I removed the generic arm and took a closer look at it. The plastic had gotten a bit melted and even split open. And the OrbitClean end had gotten seized up, not to mention the metal piece started to split apart. Not even a whole week later, this generic arm is already having issues. No big surprise here.

Fortunately, I hung onto the original spray arm and its two other parts. After explaining the issue to my dad, he suggested that I pull a switcheroo, by taking the OrbitClean end off of the generic arm and putting it onto the OEM arm (in lieu of the old, split and melted end) to see if it works better. If not, we might just have to return the generic arm. I'm hoping that the basic Frigidaire arm will arrive tomorrow, like Amazon promised. I just want a good, reliable dishwasher with a functional lower spray arm.


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Post# 1223496 , Reply# 30   2/3/2025 at 11:34 by Combo52 (50 Year Repair Tech Beltsville,Md)        
Sorry to hear about your damaged floor

combo52's profile picture
Luckily, it didn't result in a fire,

As an appliance professional tech I would recommend never using imitation parts unless you can't get anything else for your particular Appliance.

Amazon is not a good place to buy appliance parts. They're usually imitations

John L


Post# 1223511 , Reply# 31   2/3/2025 at 14:18 by niclonnic (Bonney Lake, WA)        
John L

Fortunately, since I caught the dishwasher leaking at just the right time, the floor damage is VERY minor. Normally, I can't even see the warped spots unless I'm looking for them. If all that water sat on the floor overnight, well....

Anyway, since I did the switcheroo, the DW has been working great. However, it's too bad you can't buy the blue, spinning piece by itself anywhere. An OEM OrbitClean spray arm costs around $50, even on Amazon. And this is just for the arm itself. The arm support and drain filter are separate parts.


CLICK HERE TO GO TO niclonnic's LINK


Post# 1223678 , Reply# 32   2/5/2025 at 15:02 by niclonnic (Bonney Lake, WA)        
Basic Frigidaire Arm

Well, 16 long days later, the basic spray arm arrived from Amazon. It was literally shipped in a plastic Electrolux bag, with a USPS label slapped on. The arm was delivered in a parcel locker.

This basic arm is colored blue, instead of silver/white like in the product photo. But the thing is, the DW has still been working great ever since the switcheroo took place. I noticed that some dishes that were run through last night (on "Power Plus") still had one or two stuck-on food stains, but they came out significantly cleaner than they did with the original OrbitClean piece.

Now, the question is, should I return the basic arm, or hold onto it in case the generic OrbitClean piece fails?


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Post# 1223687 , Reply# 33   2/5/2025 at 16:55 by DADoES (TX, U.S. of A.)        

dadoes's profile picture
 
Interesting that an OEM OrbitClean is $6 less at a parts source I often use, although no free shipping.


Post# 1223708 , Reply# 34   2/5/2025 at 21:56 by Combo52 (50 Year Repair Tech Beltsville,Md)        
Frigidaire dishwasher lower wash arm

combo52's profile picture
They have substituted the dark blue arm, I would just keep that one if it works well enough hopefully you'll get some more years out of the dishwasher. The main motor is the other weak point in these dishwashers. We've changed them pretty frequently although most people just opt for a different dishwasher because it's fairly expensive repair.

John L



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