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Thread Number: 69148
/ Tag: Modern Automatic Washers
Local Dealer Drops Samsung and Frigidaire |
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Post# 919362 2/5/2017 at 05:28 (2,637 days old) by Frigilux  (The Minnesota Prairie) |
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 Received an e-mail from the local dealer who carries KitchenAid, Frigidaire, Maytag and Samsung.
They have decided to drop Frigidaire because the company rarely offers discounts or special deals anymore.
They're dropping Samsung because of service issues. Apparently the foot-forward company is great at innovation and offers frequent discounts, but still can't get its act together for providing parts to servicers.
They will now sell only Whirlpool Corp. brands: Maytag, Whirlpool, KitchenAid and Amana.
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Post# 919396 , Reply# 1 2/5/2017 at 08:23 (2,637 days old) by DADoES (TX, U.S. of A.) |
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 Apparently the foot-forward company is great at innovation and offers frequent discounts, but still can't get its act together for providing parts to servicers.That's interesting. I had no trouble finding parts at several online sources (and at reasonable prices) when I refurbed the ~5-years-old Samsung frontloader that was given to my sister February 2016. | ||
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Post# 919405 , Reply# 3 2/5/2017 at 09:19 (2,637 days old) by Lorainfurniture (Cleveland ) |
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I'll never carry those brands at my shop. Maybe Samsung if they ever start making a decent product. Frigidaire has always been garbage. | ||
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Post# 919419 , Reply# 4 2/5/2017 at 10:17 (2,637 days old) by DADoES (TX, U.S. of A.) |
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I found Samsung parts available at SearsPartsDirect.com, PartsDr.com, SamsungParts.com, RepairClinic.com, AppliancePartsPros.com, MidwestApplianceParts.com, and a smaller selection at ApplianceZone.com. There may be other sources that would come up on further searching but seven was enough for me to do price comparisons. I bought the following items from PartsDr.com, which are all still available (price I paid --> current price). So, did I fib? DC97-15596A ($143.01 --> $131.43) DC69-00804A ($6.22 --> $7.68) DC97-15491A ($83.52 --> $100.06) DC60-40137A ($1.94 --> $2.31) DC62-00223A ($4.90 --> $6.31) | ||
| Post# 919453 , Reply# 7 2/5/2017 at 12:36 (2,636 days old) by washman (o) | ||
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Hi Frig! | ||
| Post# 919525 , Reply# 9 2/5/2017 at 17:28 (2,636 days old) by mayguy (Minnesota) | ||
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Samsung really had gone down hill for support. I've had one too many customer calling us complaning about Samsung. I'm no longer suggest Samsung to my customer. | ||
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Post# 919570 , Reply# 10 2/5/2017 at 21:23 (2,636 days old) by combo52 (50 Year Repair Tech Beltsville,Md) |
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Samsung Is About The Worst Company To Get Parts Or Service  For, Bruce wait till you have problems with your SS W&D it just might make your LG refrigerator seen good, LOL.
Yes you can go on line and find many parts for SS, BUT SERVICE providers do not have time to surf the web for every service call they run, neither SS, LG and Miele have gotten their acts together when it comes to parts being widely available at major parts distributors, so big surprise their products are usually the first to hit the scrap heap, Miele is about the worst in this regard here in the DC area.
John L. | ||
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