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Post# 929684   3/30/2017 at 10:53 (237 days old) by peteski50 (New York)        

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My Mom just purchased a new LG front load WM3670HWA - the Gallery Frigidaire 12 years old bit the dust seemed like bearing issues the unit stopped going into a spin and was making a rattle noise.
We decided it wasnt worth fixing. This new unit is really nice and we did 2 test loads yesturday. Mom seems to be pleased but their is a few issues I am trying to resolve. For instance on my LG I am able to use the extra rinse and water plus options at the same time. On this unit it doesnt let me run it simultaneously? I couldnt figure it out so I contacted LG - after spending over 1 hour on the phone and getting absolutely no where they agreed to open a case and look into it. If anyone can give any info it would be appreciated!


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Post# 929799 , Reply# 1   3/30/2017 at 22:27 (236 days old) by greysuds47 (Orange County, CA)        

Hey peteski. Our 9 year old LG is being retired this Saturday and we're getting the exact same machine as a replacement. Once it's all hooked up I can let you know if for some reason extra rinse and water plus cannot be selected at the same time. If that's the case it certainly stinks since our existing WM2487 allows use of both options at the same time without issue.

Worst case, this LG uses the old school / adjustable pressure switch which can be adjusted to slightly raise the water level. Essentially this tweak makes every wash a "water plus" wash. I had basically been running our old unit in this way for the last few years. I like the idea that there is extra water to dissolve the detergent and improve the overall wash performance.

Happy Washing.....


Post# 929820 , Reply# 2   3/30/2017 at 23:23 (236 days old) by peteski50 (New York)        
LG Answer!

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This is what LG answered me in a email. And to me this is a piss poor solution!

Dear Peter,

Thank you for contacting LG Email Services.

Good day!
We’ve received your email about the water plus function and the extra rinse feature. We completely understand how using both features at the same time could be very convenient for our laundry. Could you please try and follow the steps below? Some models will allow you to use both features at the same time but not before the cycle starts.

• Turn on the washer

• Select the desired cycle

• Select Extra Rinse

• Select Start/Pause

The unit will run the load sensing cycle, puts water in it and then will start the wash cycle.

• During the wash, select Start/Pause button to pause the cycle.

• Hit the water plus button once

• Select Start/Pause to resume the cycle

It should allow the unit to continue with the extra rinse feature activated and add water once the cycle is resumed.

Your patience is highly appreciated and we thank you for being the best part of LG! Please contact us again via Email, Live Chat or by calling 800-243-0000 if you need further assistance. LG Electronics is fully committed to customer service and satisfaction. We sincerely apologize for any inconvenience and look forward to serving you in the future!

Thank you for choosing LG. Please enjoy the rest of your day!

Sincerely,

Marc Jon Pierre






Post# 929888 , Reply# 3   3/31/2017 at 08:19 (236 days old) by gansky1 (Omaha, The Home of the TV Dinner!)        

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Hi Peteski -

At least there is an option for adding more water, they must have had a software change that doesn't allow the pre-selection now. If you reply to them, ask them if they are planning to send you a sticker that says "Semi-Automatic Washer" :-)

Hope you are well and mom is enjoying her new washer!


Post# 929899 , Reply# 4   3/31/2017 at 08:51 (236 days old) by peteski50 (New York)        
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Thanks Greg,
You are probably right, the worst thing is no one seems to know anything at LG. I am hoping that maybe the Heavy Duty, Bright Whites or Towels cycles might give 3 rinses instead of 2 like the Normal cycle does and we can add Water Plus like that. The manual gives absolutely no information to any of this?? Amazing how everything is made so complicated that shouldn't be. I will keep all posted. Anyone with a similar washer that can add input would be appreciated.



Post# 929903 , Reply# 5   3/31/2017 at 09:17 (236 days old) by Laundromat (Hilo, Hawaii)        

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Hey Peteski,
On the machines from LG I have/had,the water level was adjustable by the turn of a screw on the pressure switch located in the back of the unit under the top. Mine fill to the boot just below the window. It makes a difference especially in the rinse. It also makes watching a bit more exciting. I use Gain liquid and the matching fabric softener.The loads come out clean and fresh smelling and the final rinse water is clear leaving water "dancing" on the window as it spins 1600 rpm.


Post# 929905 , Reply# 6   3/31/2017 at 09:25 (236 days old) by peteski50 (New York)        
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I will not make any adjustments on my own I dont want to screw up anything. This is a new machine and I just want some input on all these cycles!


Post# 929922 , Reply# 7   3/31/2017 at 12:08 (236 days old) by greysuds47 (Orange County, CA)        

As I posted earlier, my WM3670 is being delivered tomorrow on 4/1. I will test the cycle options for enabling water plus and extra rinse options to see what behavior I get out of my machine.

Page 23 in the manual has a table which lists all the cycle names and options which (supposedly) can be enabled (or selected) for that cycle.

From what I read, there's nothing in the table or in the following pages which state the use of one of those options (water plus or extra rinse) removes the ability to enable the other at the same time.

More to come after I get mine running tomorrow


Post# 929975 , Reply# 8   3/31/2017 at 17:22 (235 days old) by appnut (TX)        

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Peter, I remember when Brent got his LG, he told me Towels did a standard 3 rinses. 


Post# 930106 , Reply# 9   4/1/2017 at 18:56 (234 days old) by peteski50 (New York)        
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Chris I hope you get good results, keep me posted! I did hear further information that in order to get 3 rinses you need to use the heavy cycle or the whites cycle and possibly towels cycle. And just adding water plus should give good results. I am still pissed that no one at LG knows anything about anything! The documentation in the manuals sux! These are also simple questions that shouldn't be a problem for LG to answer.


Post# 930256 , Reply# 10   4/2/2017 at 23:02 (233 days old) by golittlesport (California)        
Nice!

Hi Peter! I have the very similar 3570 and love it. Mine has the turbo wash recirculation system, but does not have the water plus feature. The towels cycle does have a higher water level and three rinses. You can add more rinses to that if you want.

The machine really does a great job of washing and rinsing. I hope your mom enjoys her new washer.


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Post# 930284 , Reply# 11   4/3/2017 at 04:49 (233 days old) by Frigilux (The Minnesota Prairie)        

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peteski-- Everyone I know who owns an LG front-load washer really likes it. Hope your Mom's gives her years of good service.

Slight hijack: Rich, did a Frigidaire pair once occupy the spot shown in the photo above?


Post# 930289 , Reply# 12   4/3/2017 at 06:01 (233 days old) by Bobbi (Pennsylvania)        

Hi Peteski. I checked every cycle on my LG, and none would allow Water Plus and Extra Rinse. I know it sucks that we cannot select both, but I am at least glad to hear that there is a workaround if needed.

Post# 930305 , Reply# 13   4/3/2017 at 08:23 (233 days old) by peteski50 (New York)        
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Rich - that is a really nice set. Hi Bobbi actually I will have her try the heavy duty and bright whites with the water plus option, this way she can get 3 rinses - I hope.

Post# 930403 , Reply# 14   4/3/2017 at 17:13 (233 days old) by golittlesport (California)        
Hi Eugene

Yes, there was a 2006 Frigidaire set in the laundry room previously. You may have remembered it from Revin Kevin's towel test threads we did with the 1955 Frigidaire pair.

I gave the 2006 Frigidaire set to my son and daughter-in-law when they bought a house and they are still going strong. I decided I wanted a front loader that had an option to heat the water.


Post# 930607 , Reply# 15   4/4/2017 at 16:22 (232 days old) by Bobbi (Pennsylvania)        

Peteski - let me know for sure if she did get at least three rinses out of those two cycles. I am just going by memory now. When I first got the machine, I was monitoring everything about each cycle I had used and writing things down as I went. Don't know where those notes are now, so just going by memory.



Post# 930653 , Reply# 16   4/4/2017 at 23:01 (231 days old) by peteski50 (New York)        
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It was a long day with Mom doing errands and catching up on things. We managed to get 4 loads of wash done. First we did a load of mixed items with towels and various other items. We used the Brights Whites cycle. Set on normal soil with water plus option. It registered at 1hr 22 mins. The wash cycle lasted maybe 20 mins and didnt use much water at all. But it rinsed 4 times with water level just below boot on door. She is a big bleach user so this cycle is perfect and will rinse away all residue. Next I did my load of laundry I brought with me which included towels, under wear and white socks. I dont use bleach. I decided to use Heavy Duty - it bumps the soil up to heavy - I changed it to normal soil with water plus option. It registered 1 hr 52 mins. Again water in wash was kind of low but clothes were completely wet! I was doing so many things around the house that I could tell if it did 3 or 4 rinses. But it was at least 3! And they also filled with the water level just below boot on door. It was one hell of a long wash. Next Mom only wanted to do a real small load. It only had 1 pair of jeans and a sweat shirt and some socks. We put it on Speed Wash with extra rinse. It registered 23 mins. The wash was about 5 mins with 2 rinses and no spins between the rinses. This small load come out good. Last she wanted to do 2 sets of queen sheets she had saved up. I was going to have her run Normal but she insisted on using bleach so we used Brights Whites cycle again. Results were great. It is impossible to use all these options. I am impressed that using the water plus option gives decent deep rinses. I just really wish we didnt have to go through all these contortions to accomplish washing the way we want to. And I also wish LG could have given me this information without such a hassle. Anyone with more information please keep me posted.

Post# 930658 , Reply# 17   4/5/2017 at 01:05 (231 days old) by henene4 (Germany)        

Hm, 4 rinses seems an odd number. Maybe WaterPlus includes one extra rinse with the raised water levels? Seems possible as that would explain the exclusion of Extra Rinse when Water Plus is selected. But don't quote me on that.

I'd try to talk her out of using chlorine bleach as much; I personaly found that oxygen bleach based products work better in lower temperatures and short cycle times and are gentler on clothing. They for the most part rinse out easier as well in my experience.
However, chlorine bleach should actually be used from time to time. Just can't beat its cleaning and disinfecting power. Maybe with specific periodicly run loads (I do that every time I wash cleaning clothes).

If she is a fan of deep cleaning beyong visible difference, the steam option will really suit here. Adds some time and results in verry high tempertures.
Allergene is perfect for heat resistent pillows and blankets or comforters. Sanatize is more focused on long high temp exposure and as far as I have heared is less focused on rinsing, but still rinses I think twice or thrice.

Normal with Water Plus should be perfect for most every day loads. Shouldn't take more than an hour, and give a good balance of washtime and rinsing.
Perm Press is perfect for easy creasables, like tableclothes, shirts, blouses etc.



Just general things I figured out through research.


Post# 931026 , Reply# 18   4/7/2017 at 09:46 (229 days old) by Bobbi (Pennsylvania)        

Seems to me that the Bulky cycle with Water Plus gives you more water right off the bat, while the Heavy Duty cycle with Water Plus adds the extra water about 10 minutes before the washing portion is complete giving you a mostly catalyst wash.

As far as rinsing, so far I have not had one load that seemed not rinsed well with whatever rinses that cycle included automatically.

Now that the ambient temperatures are warmer in the house, it does seem as though Hot does get a bit warmer. I am washing everything, except filthy work clothing, in Hot because it's really not THAT hot.



Post# 931039 , Reply# 19   4/7/2017 at 11:41 (229 days old) by greysuds47 (Orange County, CA)        

The one neat (to me anyway) feature on this WM3670 is that the extra rinse button actually allows you to add more than 1 extra rinse - this behavior was not even documented in the owner's manual.

The number of selectable extra rinses appeared to depend on which cycle was selected, but for example I did a test wash in normal cycle and I could select 3 extra rinses. The time display changed to a "1", then "2" then "3" as I kept pressing the extra rinse button. If you pause between presses the display switches back to the changed (and increased) overall time to due to the # of extra rinses selected.

Again I don't have this machine since I returned it but this is a good feature by LG.


Post# 931139 , Reply# 20   4/7/2017 at 22:16 (228 days old) by peteski50 (New York)        
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Hi Bobbi thanks for the information. Like I said I was not sure if the Heavy wash did 3 or 4 rinses? But when it adds water at the end of the wash I think at that point it is adding the bleach as well completing the catalyst wash process. I do like the deep rinses with the water plus option!
Hi Chris I do remember pressing the extra rinse and the '1' displayed on the console. When I pressed it again it just went off completely! How come you returned the machine?


Post# 931237 , Reply# 21   4/8/2017 at 10:36 (228 days old) by greysuds47 (Orange County, CA)        

Peteski...I think I may have gotten a lemon with my new 3670, the one I got was really really bad in terms of the tub rocking, hitting the insides of the cabinet when initially trying to go into spin from either the wash or rinse parts of the cycle. I didn't want to take a chance on a repeat performance with an exchange so I decided to try a different FL brand. So far I'm very happy with the Samsung I chose to replace the LG.

Post# 931240 , Reply# 22   4/8/2017 at 10:47 (228 days old) by peteski50 (New York)        
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Hi Chris good luck with the Samsung - keep us posted on the status!


Post# 933612 , Reply# 23   4/20/2017 at 22:36 (215 days old) by peteski50 (New York)        
LG Washer!

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I got to do a load of laundry in the washer. Big load of mixed stuff. Used the Heavy cycle with Normal soil set. I set with water plus. It started at 1 hr 32 mins and did 3 complete rinses. The water level in the wash was low until the last few minutes of the wash filled to a better level! ( I Think that is when the bleach is dispensed) and all 3 rinses used a good amount of water just below door boot! I just wish that all these cycles were better discussed in the manual. Mom still has not used all the cycles and probably never will. I tried to encourage her to use the steam option instead of using bleach and of course she doesnt want to hear it!

Post# 933656 , Reply# 24   4/21/2017 at 07:16 (215 days old) by Bobbi (Pennsylvania)        

Peteski - Yes, that is how the Heavy Duty cycle does it. If you want more wash time with the extra water, choose the Bulky/Large cycle + Water Plus. However, note that you will have to add a spin (11 minutes for High, 13 for Extra High) after the cycle ends, because Bulky/Large's highest spin speed is Medium. As far as I can tell, there is no way around that.

Post# 933806 , Reply# 25   4/22/2017 at 01:03 (214 days old) by mark_wpduet (Lexington KY)        
I thought

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I read somewhere that towels uses as much water as bulky on LG machines, and you can use high spin on that cycle? I've never used an LG, I just remember reading something about that.

Post# 946418 , Reply# 26   7/2/2017 at 20:00 by Loves2Read (TX)        
Re washing beach towels???

I just found this forum ---great info--but not before I ordered an LG FL 3670 w/its paired dryer from Costco online Friday...debated between the 3770 which had more + reviews from sites like Reviewed.com but 3770 has the Turbo feature vs the ExtraWater option for the 3670 and decided I preferred that...just the two of us so didn't feel need to buy xtra $$ w/d to meet our needs...

This set is going in our FL house. We use beach towels for the pool and have 6 or more to wash at time...The sellers for this house left their 4 yr old GE FL set when they moved. It worked ok for first 3 yrs--before the shocks went out. Replaced them for less than cost of new washer. Now they are out again...the repair guy told me that was bad design on GE's part and they likely would.

I want to know how the 3670 is holding up for heavy loads after being used for several months.
Do you have any trouble w/heavy items like towels or bath mats getting off balance and not being able to enter a good spin cycle? With the shocks out on this current GE I have to pause machine and resettle items in drum w/heavy things--even on slower spin options...
From what I have read seems like I can/should run a MED spin initially w.heavy items and then maybe run an extra spin at higher RPM...didn't know that was better choice and didn't seem to be option with the wash cycle...

We don't have lot of laundry since just retired couple but needed larger sz for King comforter that I wash and my daughter does her king comforter in our larger GE now so likely will use this LG too.

Also plan to do her laundry for first month of so...bought from Costco which has a 90 day return policy. But we leave for our TX house second wk in August so want to do as much laundry as I can before then to find out if these are lemons and need to be returned...
Appreciate any info you care to share...


Post# 946429 , Reply# 27   7/2/2017 at 20:57 by Lorainfurniture (Cleveland )        

I have the 3770. Your 3670 is mechanically the same as mine. No balance issues. Oddly, I just serviced an older lg that has been in a tanning salon since new. Ran 4 loads / day 7 days a week. Just had its first repair- water pump. Unit was roughly 5-7 years old No balancing issues with that machine either

Post# 946438 , Reply# 28   7/2/2017 at 21:35 by peteski50 (New York)        
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Welcome to the club. The 3670 is a real nice machine. I have tried to watch the cycles and how they work when I go to my Moms but it isn't always possible! I still want to find out about the Towels cycle? Like I said before you cant use extra rinse and water plus options at the same time. I have the smaller compact combo and I can use both options at the same time. But mine doesnt have as many cycles as the 3670! Mom has the washer since April and she said she loves it. And she likes it better than the Frigidaire gallery she had for 12 years that she really liked.
I haven't asked her what cycles and options she has been using! Once you get past the learning curve in operating it - I think you will love it!


Post# 946456 , Reply# 29   7/3/2017 at 01:17 by mark_wpduet (Lexington KY)        
I was looking at the LG

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machines online yesterday - As much as I feel more comfortable with WP/Maytag - I've always liked LG's options and wash action better. I noticed that if you buy an LG that has a heater (from what I can tell) you can either get turbo wash or water plus (excluding a few models) but never both on ONE machine. I wonder why?

Also, if the LG's do deeper rinses with water plus, yet it still does low water washes - that actually perfect - U want more water in rinses than in the washes.

I may get an LG next if/when my Duet ever dies - but I definitely will never get a Samsung.


Post# 946501 , Reply# 30   7/3/2017 at 08:06 by Rolls_rapide (Scotland, UK)        
"Ran 4 loads / day 7 days a week..."

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I've always been curious as to which method of machine usage is better...

(a): once a week, for a few loads;

or

(b): daily, for at least one load, possibly more.


I would imagine with method 'a', that bearings might partly degrease themselves, belts could develop flat spots, and gaskets dry out. Rust or corrosion might also develop, week to week.

On the other hand, method 'b' would perhaps increase general wear and tear, but at least all moving parts are kept moving, bearings lubricated, gaskets and seals kept wet, etc.

Does anybody have a view on the subject?


Post# 946521 , Reply# 31   7/3/2017 at 11:49 by Loves2Read (TX)        

I got my set for just under 1600 w/two plain pedestals plus 4 yrs of warranty, shipping and installation/haul off for my current set included...not like buying dented from Sears Outlet but
Like I said--I saw good reviews for LG 3670 and the 3770 (and other LG sets) as well as the Whirlpool set Costco had--but thought buying from Costco offered stronger likelihood of positive customer service if there are issues...

Need to get new water hoses--washer comes with drain hose--
Any suggestions---
This is for a one story, concrete foundation house--that has been repiped w/PEX or somethings like it by previous owners...understand water-hammering MIGHT be an issue with even newer LG washers...


Post# 946610 , Reply# 32   7/4/2017 at 00:43 by superocd (PNW)        
That's strange that you can't add extra rinses...

...being that I have the Kenmore equivalent of this LG and can add up to three rinses on any cycle.

They must have different software for the LG even though the base machine is still the same. If it is software related, it won't be disclosed in the manual and I'm betting that the hotline will know of anything either. Software in appliances and other consumer goods seems to be walled off from the public at any opportunity. I had to take my car in for a software update on the transmission a year ago. I have had to update software on some rooftop unit control boards.


Post# 946642 , Reply# 33   7/4/2017 at 06:22 by peteski50 (New York)        
LG 3670!

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Actually you can use extra rinse but if you try to select it with the water plus option they cancel each other out! As far as the hot line they know absolutely nothing. On my combo 24" model that is 5 years old I can use both options at the same time. But the 3670 has so many more cycles like heavy that use 3 rinses and whitest whites that use 4 rinses without the extra rinse option. I still want to try the towels cycle to see how many rinses you get without using the extra rinse option. What pisses me off is the manual doesn't describe the amount of rinses for each cycle. And it doesn't say that one option cancel out the other. What happened to the days when you could do anything you wanted with the Normal cycle? They keep making these things more and more complex!



Post# 946674 , Reply# 34   7/4/2017 at 11:00 by Loves2Read (TX)        

I was glad to find out I can "command" a spin only with the 3670 with a work around on the control panel--I use the drain/spin option on my GE when I have heavy load because of the bad shocks not allowing a good spin.
I think that you MIGHT be able to command an extra RINSE option using same beginning of the work around but just choose a RINSE option and start the machine...
Might not work--wouldn't want to damage the machine control panel...

Will getting the water intake hoses that have the 90 degree angle lead to a water hammer effect?
I understand these LG washers still have pulsing water intake and some people experience water hammer even w/new machines....no design change from LG...


Post# 946965 , Reply# 35   7/6/2017 at 23:50 by spookiness (Alexandria VA)        

Nice to find this thread. I'm considering a 3670 and companion gas dryer, stacked, in graphite steel color. It will be in my kitchen so it has to look good. A few people I know who have had LG washers have been happy.

Post# 947793 , Reply# 36   7/12/2017 at 07:31 by Loves2read (TX)        

I considered the gray choice--for some reason on some sites--that color has more/better reviews than the white--which stats show more white sets are sold...but went w/white--
Mine are being delivered nxt Tues--wish it were sooner but guess the July 4th weekend slowed processing down...
FWIW--when the delivery service does the install--vs the buyer--there ARE new water lines provided. So I don't have to get those--
But would anyone recommend SS hoses over normal plastic ones?

AND does anyone install pads to use under the units to retard vibration/shifting?
Should we consider a drip pan under the washer?
These are being set up in ground floor/concrete foundation with a floor that is LVT click over ceramic tile...


Post# 947846 , Reply# 37   7/12/2017 at 13:14 by mark_wpduet (Lexington KY)        
I'm still confused

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So when choosing water plus, it gives you an extra rinse automatically , which is why extra rinse option isn't available with water plus? Am I understanding that correctly? Thanks

Post# 947921 , Reply# 38   7/12/2017 at 23:56 by peteski50 (New York)        
LG 3670!

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Mark actually water plus does not give you a extra rinse! It makes the water level higher on the rinses. From observing you get 2 rinses on normal cycle, 3 on heavy duty, and 4 on whightest whites! that is without using the extra rinse option! so you get better cleaning if you use the additional cycles asside from normal cycle with the water plus option! On my LG combo which is 5 years old I can use both the water plus and extra rinse at the same time. But I dont have all those extra cycles. In mine I do most jobs on normal and modify that cycle the way I want. I believe this is probably due to these newer energy restrictions! But I am not sure and at LG they know nothing!!
On the 3670 I still havent tried the Towels cycle to see how many rinses that one gives??
so if you select extra rinse yeah you get the extra rinse but you get less water!





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