Thread Number: 75866  /  Tag: Modern Dishwashers
Open the door on a new Bosch Ascenta SHE3AR75UC
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Post# 997126   6/14/2018 at 09:46 by dsell (Kansas)        

My new Bosch Ascenta SHE3AR75UC arrived and I need to know how to open the door. I know it sounds stupid, but I don't want to break it. I pulled on it and it felt like it was going to break. I called customer service and they said make a fist in the handle and pull. They said there's no packing material keeping it shut.




Post# 997127 , Reply# 1   6/14/2018 at 10:11 by Rolls_rapide (Scotland, UK)        

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Some Bosch machines do have a stiff latching mechanism. Nevertheless, grasp the handle firmly and PULL smartly.

Post# 997128 , Reply# 2   6/14/2018 at 10:13 by Rolls_rapide (Scotland, UK)        

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And perhaps the newness of the rubber door seal (i.e. stickiness) is helping to hold it closed.

Post# 997146 , Reply# 3   6/14/2018 at 13:46 by dsell (Kansas)        
Reply from Bosch

Good Afternoon,


Thank you for taking the time to contact us. We here at Bosch are always more than happy to assist you with your appliance inquiries and we appreciate you allowing us to do so.

In regards to your inquiry, there is not a latch or anything that needs to be released. The door should open by just pulling on it. Due to the tight seal it may take a little force when opening it for the first time.

Should you require immediate assistance or have further questions or concerns, please do not hesitate to reach out to us again directly at the Bosch Customer Support Line. The hours of operation are Monday-Friday 5 AM-6 PM PST, Saturday 6 AM-3 PM PST, and the contact number is 1-800-944-2904.

Thank you for allowing us the opportunity to respond to your inquiry and we hope this information helps.

Best Regards,

Ann

Bosch Customer Support

Service you can trust 100% - always here for you

1-800-944-2904

Customer Support



Post# 997148 , Reply# 4   6/14/2018 at 14:06 by nmassman44 (Boston North Shore Massachusetts)        

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Here is a thought...read the manual...if the manual is still inside said machine, then read the manual online...the info you seek will be there....

Post# 997149 , Reply# 5   6/14/2018 at 14:37 by dsell (Kansas)        
read the manual

I did read the manual and installation instructions online because I think the hard copies are inside. However, they didn't help.

Post# 997151 , Reply# 6   6/14/2018 at 14:41 by Revvinkevin (Southern California)        

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Pull it David.... just PULL IT!!!!


Post# 997171 , Reply# 7   6/14/2018 at 16:52 by nmassman44 (Boston North Shore Massachusetts)        

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After looking at your model, you need to get your fingers into that hole area and get a good grip and pull it open. You won’t break a nail......

Post# 997228 , Reply# 8   6/15/2018 at 07:16 by dsell (Kansas)        
Thanks

Ok, I pulled it open last night. One thing that didn't help, I supported the dishwasher at the top center with one hand which applied pressure down on the door strike.




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