Thread Number: 31922
Even a miele can go nuts.
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Post# 481209   12/12/2010 at 16:56 (4,884 days old) by targus ()        

Hello,
It's been a while since I posted something on the forum but when I came across these pictures on ebay I just had to post them.On the photos you can see a stacked miele pair that has fallen from a pedestal.
I am a real miele fan and love their appliances but I never thought they could go this nuts. The machine is probably broken but the seller hasn't tested it since it fell.


CLICK HERE TO GO TO targus's LINK





Post# 481210 , Reply# 1   12/12/2010 at 16:58 (4,884 days old) by targus ()        
another pic

the second pic, it still looks quite ok

Post# 481211 , Reply# 2   12/12/2010 at 17:00 (4,884 days old) by targus ()        
last pic

On this pic the doorboot seems twisted, the machines were only 6 years old, I would go crazy if I would find my miele pair like this in our laundry room.

Post# 481228 , Reply# 3   12/12/2010 at 20:38 (4,884 days old) by PeterH770 (Marietta, GA)        

peterh770's profile picture
Probably a severely out of balance load did this. My 1918 does quite a bit of jumping; I guess I need to crack it open and check the springs and struts.

Post# 481235 , Reply# 4   12/12/2010 at 21:07 (4,884 days old) by 3beltwesty ()        
what is the link suppose to point to?

Did you mean for you link to go to an Ebay auction?

Post# 481260 , Reply# 5   12/12/2010 at 23:51 (4,883 days old) by ronhic (Canberra, Australia)        

ronhic's profile picture
I'm not sure about right now, but in years gone past Miele warranty's were void if the machines were placed on a pedestal...

Post# 481272 , Reply# 6   12/13/2010 at 03:23 (4,883 days old) by nrones ()        
This is the 3rd case I"ve seen!

I am slowly loosing faith in Miele as a brand.. Few months ago, I saw a video, where guy found 2 year old Miele on the dumpster.. Shock absorbers broke, and machine smashed everything inside of it.. I saw also another one (W1614) Being repaired, and it"s condition after only 5 years..
This was a case that machine was just mooving, and fell of the pedestal, so if it wasn"t on pedestal, damage wouldn"t bee that big... but still not good


Post# 481273 , Reply# 7   12/13/2010 at 03:47 (4,883 days old) by brisnat81 (Brisbane Australia)        

If that machine is 6 years old, it must be one of the very last of that model. The 2XXX Series came along at that time.

The Miele dryer that was sitting on top seems to be a much later model, the stacking brackets that it's sitting one dont look like any Miele stacking kit I've seen before. Plus I'd also question why the top of the washer hasnt broken. The clips that hold it on at the back are intact and there isnt any damage at the front where the screws hold the lid on.

The really old Miele's talk about using securing brackets if installing on a plinth, but I havent seen any mention of it in a more recent manual.

If it has fallen over, its a remarkabley limited amount of damage for something that weighs that much.

It would be interesting to see what's given way, I'm yet to see one of mine walk enough to have fallen off that step.


Post# 481281 , Reply# 8   12/13/2010 at 05:53 (4,883 days old) by ronhic (Canberra, Australia)        
I'd argue...

ronhic's profile picture
....that a moderm machine shouldn't move at all if properly leveled and on a solid floor...

In fact, the only machine I have had move at all was the Hoover Electra and that was no more than 4 or 5 times in 12yrs and by about 1/2cm in any direction from a very poorly balanced load....in fact, the Blomberg, Zanussi/Electrolux or Zanussi/Westinghouse have never moved at all....

There is something very wrong with a 100kg machine moving with an unbalanced load...especially a Miele...


Post# 481304 , Reply# 9   12/13/2010 at 07:18 (4,883 days old) by Samsungfl (United Kingdom/London )        
Hard to believe....

samsungfl's profile picture
Owning a Miele machine myself, I do find these pictures particularly hard to believe.

Even with the most violently out of balance loads that I've seen my washer spin, the washer itself has never moved out of its place in the slightest, nor has the drum hit the surrounding cabinet of the washer, the suspension system and out of balance control are the best I personally have ever seen in operation.

Our Miele isnt on the MOST suitable flooring type either, floorboards and tiles, not the prefferable concrete flooring which is best, yet the machine has still not moved. Not only this, but other Miele machines ive seen, whether it be in person or on Youtube, never seem to move.

Also, looking at the pictures, the machine itself seems to be visually undamaged, considering the weight of these machines, plus the laundry inside AND having a dryer stacked ontop, it must of hit the ground with some brute force which you think would have caused alot more damage, the display and such dosnt even crack in sight, just a slightly twisted door seal after such a fall seems suspicious, in my view anyway.

Other washers that I've had in the past have often banged around and jumped during spinning,in particular, the Hoover which was primarily because of a very poor suspension.

Just thought I'd have my say.

Rich


Post# 481333 , Reply# 10   12/13/2010 at 09:17 (4,883 days old) by hoover1100 (U.K.)        
hmmmmm

Something makes me think it perhaps wasn't installed on the pedestal properly or that a foot was hanging over and slipped off, causing this to happen.

I'd argue the only reasons for a Miele to fail prematurely would be a) it was a dud from the factory (which would be replaced under warranty), or b) misuse (e.g. improper installation, using it for purposes it wasn't intended for etc.)

If it were a less reputable brand I'd be more inclined to believe it flung itself to it's death.

Most other machines would also have been smashed to bits by such a fall, which just goes to show the quality Miele puts into their machines.

Matt


Post# 481335 , Reply# 11   12/13/2010 at 09:31 (4,883 days old) by targus ()        
I posted the link again

I do find it strange that there is so little damage to the machine but I don't see anyone throw there mieles on the floor just to sell them and buy a new pair. The miele must have spinned very violently as it pushed the aeg machine that was standing next to it almost of the pedestal.


CLICK HERE TO GO TO targus's LINK on eBay


Post# 481341 , Reply# 12   12/13/2010 at 09:55 (4,883 days old) by hoover1100 (U.K.)        
They don't need to have deliberately caused the damage

Most consumers are completely clueless about their appliances and how to use them, and probably just shoved them on the pedestal without securing them and without making sure the machine was firmly in place. Most people never read instruction manuals either, let alone installation manuals.

If it wasn't levelled properly, or a foot was too close to the edge, the slightest vibration could cause the machine to move, making the foot slip off the edge, causing this to happen.

Since the machine clearly wasn't secured to the pedestal (therefore incorrectly installed), the owner was asking for trouble!

I'd hate to see the mess if this were an Indesit or a Candy...

Matt



Post# 481343 , Reply# 13   12/13/2010 at 10:13 (4,883 days old) by PeterH770 (Marietta, GA)        

peterh770's profile picture
I wouldn't call that a pedestal. It appears solid, part of the floor, built in and part of the home construction. When you say "pedestal", I think of the flimsy metal boxes made by/for manufacturers to place the washer/dryer on top of. I can easily see a warrenty voided on one of those, and I'm sure that they are not made to have the dryer stacked.

Post# 481352 , Reply# 14   12/13/2010 at 10:53 (4,883 days old) by 3beltwesty ()        
maybe a brick in the washer? :)

maybe a brick in the washer? :)

CLICK HERE TO GO TO 3beltwesty's LINK


Post# 481355 , Reply# 15   12/13/2010 at 11:23 (4,883 days old) by targus ()        

I guess it could very well be the owners fault but I know that my aunts miele can spin very violently aswell. My aunts miele, the W 3245 looks very similar to the machine in the pictures but it has no lights around the dial. When it has an unbalanced load it tries to balance it a few times but after a few tries it just spins away (whatever the unbalance) and that's what makes it dangerous because when on that moment the laundry is almost all at one side of the drum than even a 100kg washing machine doesn't stay in position. I'm sure not all the mieles have this strange balancing system but those who have it should get updated.

I still love mieles though, they are the best.


CLICK HERE TO GO TO targus's LINK


Post# 481356 , Reply# 16   12/13/2010 at 11:34 (4,883 days old) by vacbear58 (Sutton In Ashfield, East Midlands, UK)        
Well .......

vacbear58's profile picture
There could be any number of reasons why this happened:

It looks to me like the "pedestal" is actually of wooden construction, as has been noted earlier a wooden suspended floor is not ideal (I have the same problem, my miele sits on 40mm chipboard) so if the platform (pedestal) was not of very solid construction and secured to the floor, vibration and "travel" will be a problem no matter how good the machine.
HOWEVER, the ad does not say what actually happened - it may not have happened while the machine was in operation at all! i dont speak German but an on-line translation says they bought another Miele, so they cannot be that fed up with it. I notice they are not listing a tumble dryer, I wonder why .....
Al


Post# 481360 , Reply# 17   12/13/2010 at 11:39 (4,883 days old) by 3beltwesty ()        
What are the two rods clipped on the back in the first photo

Shipping braces? hoses?

Post# 481362 , Reply# 18   12/13/2010 at 11:47 (4,883 days old) by Samsungfl (United Kingdom/London )        
it just spins away (whatever the unbalance)

samsungfl's profile picture
My Miele, the W3922WPS also uses the same balancing method whereby it tries to get the load balanced for two goes if it needs to, then on the third it will pretty much spin anyway, HOWEVER if the load is far too unbalanced to spin, it will balance again to avoid the spin becoming too violent, which I like to be honest, you dont get any time wasted with balancing like some others do.

From what I've seen they never just spin regardless of the balance and if they are levelled properly on the floor (like mine is) you would notice that no matter how unbalanced the drum is, the machine itself dosnt move in the slightest and again, nor does the drum hit any other components within the machine. Maybe your Aunt's could do with levelling - just a thought :-)

3beltwesty - Yes those are the shipping/transit rods that you can see :-)

Rich


Post# 481407 , Reply# 19   12/13/2010 at 13:54 (4,883 days old) by nrones ()        
again... shock absorbers!

No matter it"s 100kg, and all that you say.. when there are suspension or shock absorbers broken, + Miele allows unbalanced spins (that works when absorbers are ok) it can jump to the next floor xD
As I said, I saw few les than 5 yrs old Mieles that smashed everything in it, because shock absorbers were broken...


Post# 481415 , Reply# 20   12/13/2010 at 14:19 (4,883 days old) by targus ()        

@samsungfl:

My aunts machine has never moved, it just vibrates a lot but you can hear it bang very loud. But if it would do this with broken shocks it would deffinately walk. Besides mieles aren't the only brand that allow very unbalanced spins for instance my aeg spins also very unbalanced and sometimes even with smashing the insides.


Post# 481417 , Reply# 21   12/13/2010 at 14:35 (4,883 days old) by supremewhirlpol ()        

Maybe the Miele is trying to convert itself to a rigid base machine. I hear rigid base machines don't work very well unbolted. *OR* It could just be upset that its owners aren't showing it very much love.

Post# 481443 , Reply# 22   12/13/2010 at 16:44 (4,883 days old) by mielerod69 (Australia)        
This is straight out of Miele's instruction manual

mielerod69's profile picture
!If the machine is installed on a
raised plinth, it has to be secured
against slippage during spinning
using retaining clips (available from
the Miele Spare Parts Dept).

The problem is that people think its easy just to raise the machine off the ground without some sort of fastening. Miele washing machines will spin with an imbalance of 2kg, but ofcourse not at high speed. The max it will spin with an unbalanced load is 900 rpm.
Competitor machines will not spin if they sense the slightest imbalance.
This is testament to Miele's solid construction and weight which can handle unbalanced loads better. BTW the new W 5000 series have had their suspension modified to handle the larger drum and capacity. They now have 3 shock absorbers instead of 2. The 4 springs still remain and have be reinforced.


Post# 481472 , Reply# 23   12/13/2010 at 18:44 (4,883 days old) by brisnat81 (Brisbane Australia)        

Hi Rod,

When will the 5xxx series make it to Australia?

The far bigger capacity would be a big motivator to move from the W2888.


Post# 481485 , Reply# 24   12/13/2010 at 19:57 (4,883 days old) by toggleswitch (New York City, NY)        

toggleswitch's profile picture
.
One would probably benefit from bolting a 2 x 4 stud down (with coutner-sunk bolts) into the front end of that plinth /platform to prevent any machine from creeping and crawling forward and falling off.

(What the hell is a 2 x 4 wall-stud called in metric lands, anyway?)




Post# 481489 , Reply# 25   12/13/2010 at 20:13 (4,883 days old) by brisnat81 (Brisbane Australia)        

A 2 x 4 toggles :)

For some reason some stuff still uses imperial measures :)


Post# 481572 , Reply# 26   12/14/2010 at 04:41 (4,882 days old) by matthewza (Cape Town, South Africa)        
tumble dryer

could we have a pic of the tumble dryer to see the damages?


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