Thread Number: 33868
Another one exploads again, BOOOM!! |
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Post# 508864   4/2/2011 at 20:02 (4,627 days old) by dave886 (united kingdom)   |   | |
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Another one exploads again, BOOOM!! is this a terrorist plot by candy or what? CLICK HERE TO GO TO dave886's LINK |
Post# 508882 , Reply# 1   4/2/2011 at 20:45 (4,627 days old) by Hunter (Colorado)   |   | |
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I HAVE wondered what happened if the drum let go while it was running. Now I know. Ugh! And here I like to watch them spin...no more! |
Post# 508921 , Reply# 2   4/3/2011 at 01:52 (4,627 days old) by dj-gabriele ()   |   | |
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I can't believe it! If they don't take actions soon (and might be too late already) I don't know what's going to happen to the company! Very very sad! |
Post# 508924 , Reply# 4   4/3/2011 at 04:05 (4,626 days old) by foraloysius ![]() |
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Post# 508931 , Reply# 5   4/3/2011 at 05:16 (4,626 days old) by Haxisfan (Europe - UK / Italy)   |   | |
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Whether it's 5, 8, 10, or 20 is still a proportionally small number in relation the overall production as envisaged by the company. Does this pathetic saga has to repeat itself every time another failing sample is found?
Which? is searching high and low for these failing units, which is sadly more than can be said about Candy, as it's blatantly obvious that some more similarly failing machines bearing the faulty drum welds are going to be out there! I would be baffled and perhaps more inclined to ridicule Candy/Hoover if they managed to find another similarly dangerous fault with these machines... but they keep referring to the same failing component over and over again... TBH this is getting tiresome! It would be nice if the company got back to those potentially faulty models and annihilate them once and for all, but perhaps they didn't get track of which particular production line in that particular period of time was producing the faulty drum welds and getting back to them now might prove a tricky task. I'm just surmising anyway... but I believe that this matter is been blown out of proportion once again. |
Post# 508932 , Reply# 6   4/3/2011 at 05:26 (4,626 days old) by solsburian (SE Northumberland)   |   | |
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I don't think it is being blown out of proportion at all, its not like its a water leak or a dodgy PCB, its a catastrophic failure that has real potential to cause serious harm. If you are not happy with what's going on, then you need to blame Candy, not us! |
Post# 508934 , Reply# 8   4/3/2011 at 05:57 (4,626 days old) by aeg03 (London, UK)   |   | |
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I just hope that there is no incident where there is a small child near the machine when another one explodes. It is very poor. |
Post# 508947 , Reply# 13   4/3/2011 at 07:35 (4,626 days old) by Streakers ![]() |
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Wow. |
Post# 508949 , Reply# 14   4/3/2011 at 07:42 (4,626 days old) by Haxisfan (Europe - UK / Italy)   |   | |
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I also tend to believe there is no smoke without fire! I can see there is a general dissatisfaction with some Candy products for several reasons mostly in the UK and in some other European countries (we all know about Germany) and even some Italians show bitterness towards this brand.
But what I said earlier about this incident being blown out of proportion means just that... the media has a lot to do with it... when already some decades ago there was a BBC report on a Candy washer dryer setting itself on fire. What effect can all this have on people? On top of that there's the fact that there have been several changes in the appliance industry in general which are seen as almost offensive in an engineer's point of view, and the consumer alike that asked for the changes in the first place but was not happy with the results... and of course Candy is the scapegoat. I mentioned several reasons, that's right... I can list some more naturally: some might deliberately put a spoke in the wheel, they might even be envious of the success of a family based company, which despites the odds stands for over 60 years: look at what happened to Hotpoint, Hoover UK, Zanussi, Servis, Brandt or even on the other side of the pond with Maytag, Hoover US, Bendix etc: they're all been taken over by bigger companies! Some might even be hating their basic cheap models which lacks many options (easy occurrence in the UK where Candy dispenses their most basic models regardless of the spin speed... and this affects Hoover too to a smaller extent) that Joe Bloggs next door enjoys on theirs... forgetting the fact that they probably paid twice as much for them! Some have been unfortunate enough to experience malfunctions or break downs, and then they've been brain washed by Joe Bloggs who always knew that their machine was a bad choice... although they really didn't have the faintest... but had seen enough negativity (no matter was the negativity was about). Also, the Candy/Hoover repair man didn't help by showing utter lack of interest or competence for that matter! I could continue endlessly... but all this is to say... I feel we should wait to vent our feelings about Candy until there is another issue to add up to this or at least until a few more models have been affected rather then starting up a new chapter of malevolence as soon as one more machine shows up! This is inevitable, as I've mentioned in a previous thread, those faulty drum welds are out there now and they'll show up sooner or later... it's a bit to early at this stage to issue a guilt sentence: I'm sure Candy is dealing at least with those affected models found. It would be a little consolation if Candy could issue a warning on their British website as they did in the German one. They did it with something else but not with the hazardous (probably not so hazardous according to Bolton council) washing machines... I wonder why! |
Post# 508952 , Reply# 16   4/3/2011 at 08:00 (4,626 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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maybe it was a defective part in the washer that cause this and the candy washing machine company never sent a recall letter concerning that there could be a faulty part in the washer that would require a repair, in other words the candy washing machine company is not helping themeselves all of this might push customers away from there brand of washing machines and push consummers to go toward other brands like for exemple hotpoint or any other manufacturing company in the uk area. This is my tought on the matter at least because if this happen here in canada the company is oblige to send a recall letter to the customers buying this particular brand of washer, i bought for my mother the maytag neptune front load washer dryer set this set to be precise. and my mother was at her summer place and me i was looking on the maytag ws and saw that there was a recall for the washer and there never was a recall letter sent about a faulty part on the washer luckyly it was just concerning the electric plug that needed some sort safty plug now its fix.
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Post# 508959 , Reply# 18   4/3/2011 at 09:02 (4,626 days old) by donprohel ![]() |
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"If you don't like what you read then why view the post?"
I believed that different opinions and ideas were a richness.
I appreciated that here there was space for everyone.
I am afraid I was wrong. |
Post# 508962 , Reply# 19   4/3/2011 at 09:22 (4,626 days old) by nrones ()   |   | |
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Just agree with donprohel on that last one. Deffinatley. not just from what Aeg03 said. |
Post# 508967 , Reply# 20   4/3/2011 at 10:02 (4,626 days old) by combo52 ![]() |
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![]() All washers have the potential for major failure, but this is being blown way out of proportion. No one has been seriously hurt by this type of failure and no one is likely to be. All owners of all washers should be advised to stop using any washer that gets extremely noisy in the spin cycle and have it inspected or replace it. I suspect that in most cases there was some warning as the welds started to fail but in any case it is a washing machine, not a car that could kill you. |
Post# 508983 , Reply# 23   4/3/2011 at 11:13 (4,626 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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Post# 508986 , Reply# 24   4/3/2011 at 11:23 (4,626 days old) by donprohel ![]() |
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Is there anything wrong in defending what you believe in? |
Post# 508994 , Reply# 26   4/3/2011 at 12:10 (4,626 days old) by aegokocarat (United Kingdom)   |   | |
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one of my mates has a hoover washer dryer for 2+ yearsthe obly falt that she had with it was when the dryer cable pulled from the main control board durung a spin but it's not that bad a machine atall i like the splashy rinses |
Post# 508996 , Reply# 28   4/3/2011 at 12:12 (4,626 days old) by Aeg03 (London, UK)   |   | |
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LOL |
Post# 509003 , Reply# 30   4/3/2011 at 12:45 (4,626 days old) by aquarius1984 (Planet earth)   |   | |
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I just wonder why different threads have to be made about the same subject.
Can one not just use the same thread that was originally made to discuss (if they really must) their opinions on these sorts of machines and their problems. May I also enquire as to why the creator of this thread belongs to what is essentially a WASHING MACHINE PRESERVATION site when all they seem to post about is machines breaking or machines with problems. Persoanlly feel the record needs to be changed - how many public members view this site and base opinions on machines to buy, I think there would be more joining up to engage in conversation about these machines if it really was a way for us to help them decide. As it stands I cannot see the point of these threads so why bother to argue/discuss/whatever. Seems like certain people are getting a thrill out of "exploding machines" NOT something I want to be associated with. I also find it a shame that so many other members fuel the fire with their opinions, yet cannot find it within themselves to contribute to more worthy threads and only throw the odd token comments about machines on Facebook! I think we all need to think about the reasons we are here on this site as members and decide what we want from it. |
Post# 509005 , Reply# 31   4/3/2011 at 12:49 (4,626 days old) by aquarius1984 (Planet earth)   |   | |
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Edit notes
Apologies to the Author of this thread, I QUOTED May I also enquire as to why the creator of this thread belongs to what is essentially a WASHING MACHINE PRESERVATION site when all they seem to post about is machines breaking or machines with problems. ------ I didnt mean the author - I meant one of the contributors to this thread who has created countless other threads of the same mature about other machines along with his own. apologies again :) |
Post# 509009 , Reply# 33   4/3/2011 at 13:07 (4,626 days old) by solsburian (SE Northumberland)   |   | |
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If you are talking about me, I don't remember starting countless threads. |
Post# 509010 , Reply# 34   4/3/2011 at 13:16 (4,626 days old) by aquarius1984 (Planet earth)   |   | |
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Post# 509012 , Reply# 35   4/3/2011 at 13:21 (4,626 days old) by solsburian (SE Northumberland)   |   | |
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I don't have time for people who relish fun and games like that. If you don't like the comments, don't read them. It's as simple as that. |
Post# 509015 , Reply# 37   4/3/2011 at 13:32 (4,626 days old) by aquarius1984 (Planet earth)   |   | |
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I ask again,
Why only discuss the negatives then? Why only contribute to threads about negativity? Only reason I can think of is because thats all these members want to talk about which could just as easily be done ELSEWHERE where JOE PUBLIC CAN SEE IT AND CAN USE THE INFO. Does it achieve anything amongst a group of collectors who can make their own decisions based upon their knowledge. Do those who need to be updated daily on broken machines not already read review sites to find out the latest gossip???? As I said before, other sites cater for the general public as response and participation in conversation from those is almost non existant. Please feel free to join in the threads about preservations and restorations, we all would love your input, after all its what we are here for! Not all doom and gloom about the latest machines off the production line. :) :) |
Post# 509016 , Reply# 38   4/3/2011 at 13:39 (4,626 days old) by foraloysius ![]() |
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As a matter of fact in Germany a woman was in the bathroom with her back towards the washing machine. She had injuries. Fortunately she wasn't facing the machine. Otherwise her injuries would have been much worse. Here's a link to her story in German including a picture of the bathroom just after the event.
CLICK HERE TO GO TO foraloysius's LINK |
Post# 509020 , Reply# 39   4/3/2011 at 13:48 (4,626 days old) by aegokocarat (United Kingdom)   |   | |
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and what about that one in the uk that whent boom and badly bruised that womans back |
Post# 509022 , Reply# 40   4/3/2011 at 13:57 (4,626 days old) by solsburian (SE Northumberland)   |   | |
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I don't really see what the problem is, at the end of the day, this is a forum for people who are interested in talking about washers, not just about preservation. I have put my input into other discussions, and I'll be quite happy to continue doing so as well as this. |
Post# 509036 , Reply# 42   4/3/2011 at 15:54 (4,626 days old) by 3beltwesty ()   |   | |
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I might totally disagree with every stance from some opposite of me by some chap in Oz or the UK; *BUT* still value dearly their concern that the OLD device I just bought tends to explode, catch fire, cause shocks. |
Post# 509106 , Reply# 44   4/3/2011 at 23:56 (4,626 days old) by mrx ()   |   | |
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This really doesn't look good for Candy. I am amazed that some standards agency / product safety agency or customer who has suffered property damage hasn't decided to push this further. |
Post# 509117 , Reply# 45   4/4/2011 at 01:50 (4,626 days old) by jetcone ![]() |
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![]() This is what is called "catastrophic failure" it occurs suddenly without warning. So you won't know its coming until it hits you. And as for the manufacturer, I have no experience with them, but their denial even at 2 machines is absurd in the least and will lead to their extinction if they don't get it under control and fix the perception in the minds of the their consumers.
Good for Which? They are doing their job. |
Post# 509155 , Reply# 47   4/4/2011 at 10:19 (4,625 days old) by foraloysius ![]() |
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Well mr Dejan,
I think you are getting your panties quite in a bunch about this matter. Your favourite brand has problems with some models. Stop complaining about that other brands don't get treated the same. That they don't get criticism as much as Candy might be caused by all sorts of reasons, we can only speculate about that. Fact is that Candy has serious problems with some models and the Candy company doesn't respond adequately. They are just trying to wipe the whole thing under the carpet. The attention this problem gets is justified as long as they don't take the appropriate measures. Furthermore it is of no importance if people have light injuries or worse ones. Fact is that a consumer product fails the safety standards. One woman got slightly injured because she stood with the back towards the washing machine. She had scratches, bruises and a cut from the parts that flew around. You don't want to think about when a small child had been playing near that washer. It's not important what happened but what could have happened, that is the risk that Candy has to take into consideration and act accordingly to. There are lots of Candy washing machines that don't have this problem, however there are some models that shouldn't have been put on the market. Your favourite brand is not perfect. Deal with it! |
Post# 509171 , Reply# 49   4/4/2011 at 11:14 (4,625 days old) by ariston4life ((Dublin) Ireland)   |   | |
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i can understand your love for Candy just as i love Ariston and i also get upset when many people on here constantly bash them for not being good enough, well excuse me my whole family for over 20 years has being using indesit, Hotpoint or Ariston machines and in most cases they lasted well over 10 years, our hotpoint is almost a year old and works perfect, however for 3 years we had a Candy Aquaviva AQ130, which i liked as i choose it for my mother, but it was not a good machine. 4 breakdowns in 3 years,thats not good, however my grandmother had a Candy Sprint Sp100 that worked for 9 years with no breakdowns, its the luck of the draw some of them are great and others not so great, just like Ariston, so are great and some although it kills me to say are not so great, dont let it get to you.
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Post# 509184 , Reply# 51   4/4/2011 at 11:58 (4,625 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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Post# 509234 , Reply# 53   4/4/2011 at 14:23 (4,625 days old) by Haxisfan (Europe - UK / Italy)   |   | |
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"At the end of the day, the consumer should push this further"
this sentence ‘Aeg03’ said just made me think back to when I had a potentially fatal car collision which wasn't my fault... my insurance and I did our best to bring a little justice for the moral and physical injuries suffered and we won in the end... all boiled down to compensation. Perhaps something similar happens on these situations, the afflicted party gets compensation so the consumers don't feel like taking this matter further. Perhaps this is what has happened to the owners of these Candys as well as to some of the other brands having approached their consumers and taking action immediately before their unhappiness could spread with counterproductive effects. What I don't get is the fact that Candy UK has already issued a safety warning for another product on their website (link below)... let alone the fact to recall these faulty machines, what would cost them to put up another warning on their site linked to a serial number checker as they did in Germany? There is perhaps a reason behind it all. Don't cliché me with things like 'greedy company' at this stage as I was only considering a little safety warning on the site which wouldn't involve a massive expenditure... they could just translate the German one perhaps and use the same database :-P I understand that it might be more difficult to trace the affected models, as far as I've seen the 3 UK exploded machines were different from one another and different models again from the German ones... and there was even a Hoover there: the only thing they had in common was the drum seal with the defective weld. I’m not defending anyone although I am tempted to ;-) I’m just pouring some more observations into this thread. CLICK HERE TO GO TO Haxisfan's LINK |
Post# 509235 , Reply# 54   4/4/2011 at 14:23 (4,625 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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to nurone,
let me tell you a little story about a similar problem that was in this thread and also note that i am not bad mouthng the candy brand of washers since its a brand thats not avalable in canada i was making myself some lunch and a neighbor 's fridgedair dryer 's heating element caught fire i was in the kitchen cooking my 11:00 am lunch when i saw at the neighbor a fire truck outside and on the patio the dryer in question on the neighbor 's patio that was around 1989 that this happens so know that what causes accidents are eather the washer that was overloaded witch cause unblance or a part thats inside the washer that was wrongly screwd or the screw came lose and also please note that not all brands are perfect that go for uk brands of washing machine as well as canadian and us brands of washer dryer and this is my final post in the matter. |
Post# 509437 , Reply# 61   4/5/2011 at 10:40 (4,624 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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Post# 509453 , Reply# 62   4/5/2011 at 11:57 (4,624 days old) by 3beltwesty ()   |   | |
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I *think* that in the USA; white/plastic/vinyl dryer hoses are made illegal for NEW installations via state, city and county codes; IN SOME LOCATIONS, thus one has no blanket ban. CLICK HERE TO GO TO 3beltwesty's LINK |
Post# 509477 , Reply# 64   4/5/2011 at 14:18 (4,624 days old) by Haxisfan (Europe - UK / Italy)   |   | |
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I am convinced of that otherwise the innumerable examples of machines distributed over Europe and UK would be affected in the exact same way but they are not! Likewise other models produced before and after that given period of time are exempt from this kind of failure. If this scenario stands, it would make sense to issue a safety warning and check those potentially affected machines… as someone stocking Candy appliances stated in an older thread that the faulty drum weld could be easily detected just by pushing down with one’s finger! I also included a link below of a review where a customer was delivered a model with a broken drum (by reading the review it seems it had a broken tub too)… that was the same model as the one featured in the Which? Article.
According to various sources the company said that only a few samples produced during that particular given period were affected as they happened to mount the drums with the faulty drum weld before correction could occur, and it's not a case of recalling a particular model or version as only a few instances were affected: they wouldn't necessarily have to be 1600rpm models either as a Candy themselves stated. Nobody really knows what’s behind these incidents and how many more affected units are going to crop up (if any), yet, this thread is full of assumptions, negative at that. Well… let me make my assumptions now… does anyone really know what response the owners of those exploded machines had from Candy? It seems that at the moment it’s all about getting the manufacturer to recall these products… however, if what Candy says is true, it might not be necessary to take such a huge step as it might prove very costly. As you've probably gathered I'm not ready to condemn this firm yet, but things might change... even though I am absolutely satisfied with my Candy/Hoover products. 3belt you mentioning dryers' hoses is making me think that I never ever cleaned or even inspected mine... I hope I'm not going to get a fire anytime soon! Having said that, if a modern dryer (mine having been built in this millenium) can't vent properly, would detect a higher temperature which triggers a safety switch. Happy ever after aye ;-) CLICK HERE TO GO TO Haxisfan's LINK |
Post# 509511 , Reply# 66   4/5/2011 at 17:13 (4,624 days old) by reversomatic (east anglia,england,u.k.)   |   | |
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Ive only been called out to 1 failed drum weld Candy Go1682 ,It was about 11 months old and was a complete mess.It was stood in the the middle of the customers kitchen held together with gaffer tape to keep all the bits in 1 place,thankfuly no one was hurt.Perhaps Candy are doing what i beleive an Amercan car manufacturer did some years ago.There accountants worked out it would be cheaper to settle claims than do a recall.I think it was something to do with the petrol tank rupturing in the event of a rear end shunt.What worries me at the moment is that certain manufacturers are having issues with moulded on 13a plugs.Yet not one word in the press or anywhere.The scenario is that the customer complains that the appliance trips electrics but in fact its the moulded on 13a plug that has shorted internaly between the earth and live pin before the fuse.In the worst cases where its an old instalatrion with no breaker and just a 30a fuse at the distrbution board the plug tops explode.I have had loads of call outs to appliances with this fault now, its only going to be a mater of time before someones socket has a bad earth and the appliance becomes live.Perhaps these problems dont make the press because they don,t sound as dramatic as EXPLODING ,DESTRUCTION,BOMB etc.Regards Nige.
CLICK HERE TO GO TO reversomatic's LINK |
Post# 509515 , Reply# 70   4/5/2011 at 17:24 (4,624 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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Post# 509775 , Reply# 74   4/6/2011 at 18:00 (4,623 days old) by mrx ()   |   | |
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Do you know which plug brand / appliance maker is involved? The same plug/cord assembly is likely to be used on lots of devices from lots of manufactures! |
Post# 509776 , Reply# 75   4/6/2011 at 18:03 (4,623 days old) by mrx ()   |   | |
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Sorry that link didn't quite work as planned! Use the one below and select: General Consumer Issues CLICK HERE TO GO TO mrx's LINK |
Post# 510415 , Reply# 77   4/9/2011 at 10:55 (4,620 days old) by newwave1 (Lincoln, United Kingdom)   |   | |
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Post# 510418 , Reply# 78   4/9/2011 at 11:16 (4,620 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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Post# 510420 , Reply# 79   4/9/2011 at 11:32 (4,620 days old) by AquaCycle (West Yorkshire, UK)   |   | |
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Post# 510469 , Reply# 82   4/9/2011 at 18:05 (4,620 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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and here in canada its hard to get genuine new replacement parts as most parts use for repairs in washers are refurbish or the tech doing the repair tell to buy a new machine and thats here in canda and i don't know if it the same for the us in order to have a repair today you need to keep the purchuse papers or no repair
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Post# 510571 , Reply# 85   4/10/2011 at 07:26 (4,619 days old) by Haxisfan (Europe - UK / Italy)   |   | |
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I have experienced Candy/Hoover customer service in more than one occasion and I could say the outcomes were on the same lines as you described with the other manufacturers.
Just over a decade ago I was suspecting a fault with my Candy freezer as it was starting and stopping too many times within a short period of time... Candy did not hesitate to send out an engineer (it was still under warranty) and dealt with the issue promptly. When I bought the Hoover back in 2004, as I wasn't happy with the scratches found on the first and second models, Candy/Hoover would quickly give me uplift codes to replace the appliances in question, which is more than I could have said say for the retailer who washed their hands completely and kept sending out scratched or dented units. Last but not least... a year or so ago I heard a little explosion in the kitchen and after checking what had happened I could see nothing but detect some electrical burning smell so I assumed that it was the dishwasher as it was the only thing on at the time: I took it apart but still couldn't find anything, yet I assumed that it needed a new immersion heater so I ordered one online through Candy (Gias). I then called them as the part showed on the picture did not convince me: they were ever so polite (probably they felt guilty LOL cos’ the spare part I was about to purchase was there in error) and they even offered me a discount that I didn't ask for... but after a day or so, having realised that the explosion and burning smell from the kitchen were related to a CFL light bulb, I called Candy again to cancel the order, the were more than happy to oblige. With the kind of experience I had throughout the years with their products as well as their service, I frankly cannot fault them either, but then... that's just my experience... naturally somebody else's might be different. |
Post# 510882 , Reply# 92   4/11/2011 at 18:28 (4,618 days old) by slimstar ()   |   | |
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Hello folks, fairly new member here. Interesting to see such a heated discussion. Brings to mind something my nan used to say... .."If you buy cheap. you buy twice!" Just a thought. |