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AEG 16830 washer/dryer
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Post# 522435   6/4/2011 at 12:15 (4,571 days old) by stevefromsydney (London)        

Hi to Everyone,

I was after some advice. My partner has a four/five year old AEG 16830 Lavamat Turbo Washer/dryer. It's been a great machine. Recently tho every now and then it would make a metal like scraping noise during the wash/rinse part when the drum turns. The spin cycles are still almost silent as is the drum when the dryer is used. I have noticed it's started to do this on almost every occasion now but again, only during the wash/rinse section and never on the spin or dryer cycle.

I wondered if anyone had any idea what it might be? Is it likely the bearings?

I've called AEG and they want 100 call out charge, plus parts, plus labour cost. If this is a sealed drum is it worth having this fixed or should i replace?

I've uploaded a video hoping you can detect the sounds.

Any help would be appreciated. If it is the bearings I'm not sure I want to spend out - what would likely be - 300+ having it fixed.

CLICK HERE TO GO TO stevefromsydney's LINK

Post# 522436 , Reply# 1   6/4/2011 at 12:28 (4,571 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)        

foraloysius's profile picture
That doesn't sound like a bad bearing to me. A bad bearing would probably start making noise on the spin cycle first anyway. I have no clue though about what it could be.

Post# 522437 , Reply# 2   6/4/2011 at 12:36 (4,571 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        

pierreandreply4's profile picture
Me i would say that after 5 years you would be better off replacing your machine as for 300 euros + tax you would have a brand new machine and would not have to worry for at least 10 years and this time of year you always start seeing washers on sale and the model that i would recomend you buying if you went to stay in the aeg brand is this one here is the link if you went to look at other models as well.

Washer description:

85cm high x 60cm wide x 60cm deep

Fuzzy Logic intelligence controls the main wash water intake, wash temperature, and rinse performance achieving better results and increased savings
Eco valve
Foam suppression system minimizes volume of water required for rinsing
Water control protection for total peace of mind
Push button functions: spin select 4 levels (rh), prewash, stains, sensitive, daily/super quick, delay start, start/pause
Program and temperature selector
Display showing LCD digit display
LED indicators for: speed selectio, rinse hold, prewash, stain, sensitive, daily/super quick, washing phase, porthole, extra rinse, start/pause
Advanced Fuzzy Logic leveling system for stability and quiet operation
Four adjustable feet for more stability
Carboran drum
Silent System only 49 dB


Colour: White
Top spin speed: 1400 rpm
Water consumption: 49L per load
Energy efficiency class: A+
Washing performance class: A
Spin Dry performance class: A
Voltage/Cycles: 208/230V; 60 hZ
Electrical requirements: 240V/15 AMP outlet
Learn more about Fuzzy Logic...
Electrical Requirements

CLICK HERE TO GO TO pierreandreply4's LINK

Post# 522476 , Reply# 3   6/4/2011 at 16:46 (4,571 days old) by hotpoint9534 (UK)        

Sounds like there might be an object stuck between inner and outer drums. Quite often it's a bra wire or something similar. Check round the holes in the drum and if you're lucky there might be a bit sticking out. Otherwise it's sump hose off and hope for the best.


Post# 522481 , Reply# 4   6/4/2011 at 17:23 (4,571 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)        

foraloysius's profile picture

I guess you don't understand. We are talking about a washer/dryer combo here, not a washer. Besides that Steve is in Australia, it makes no sense to go buy a washer in Canada.

I was thinking an object between inner and outer drum too. It makes sense because the machine only makes the sounds when there is water in the drum, not when there is no water that moves the foreign object around.

Post# 522492 , Reply# 5   6/4/2011 at 17:51 (4,571 days old) by targus ()        

Well my almost 3 years old aeg (L76850) also makes that same strange sound.
Mine however only makes this noise at the start of a program and only at the start of each tumble. After some minutes it disappears.
I have always wondered what could cause this noise but because the machine works flawless I never thought that it was something serious but now I am starting to doubt.
I am going to see if it gets worse and then call an aeg engineer because I still have 2 years of warranty.

pic of my machine

Post# 522493 , Reply# 6   6/4/2011 at 17:52 (4,571 days old) by Tomturbomatic (Beltsville, MD)        

There might be something sort of caught in the sump and rising up a bit when there is water in the machine so that it is moved by the water into a position to scrape the drum. Damn shame new machines don't have the sump strainer at the bottom of the outer tub for quick checking like Bendixes had.

Post# 522558 , Reply# 7   6/5/2011 at 01:49 (4,570 days old) by cfz2882 (Belle Fourche,SD)        

if washer drum has detatchable paddles you might be able to remove one to
reveal an opening to inspect the outer tub.
My splendide combomatic 6100 was making what sounded like a metallic scraping
sound-it was just a lamination buzzing in the motor field(brushed motor)the
noise stopped and hasn't returned..

Post# 522566 , Reply# 8   6/5/2011 at 03:13 (4,570 days old) by stevefromsydney (London)        

Thanks for the input.. More welcome.

I might try and take the sump hose off today then. To me ( no expert though) it sounds almost like the motor. We done three loads yesterday and it only made the noise on the heavy loads and when it was on the final rinse of the lighter loads so it seems to have something to do with how much the motor has to work again ie: heavy towel load or when the drum has a lot of water in it.

Post# 522603 , Reply# 9   6/5/2011 at 08:14 (4,570 days old) by aegokocarat (United Kingdom)        

It sounds like if the belt is sliping as it tumbles

Post# 523150 , Reply# 10   6/7/2011 at 15:02 (4,568 days old) by stevefromsydney (London)        

Would it make the metal grinding noise if the belt was slipping though? Also, if the bearings have started to go would they make a noise occasionally or all the time and just get louder over time?

Post# 523155 , Reply# 11   6/7/2011 at 15:41 (4,568 days old) by SamsungFL (United Kingdom/London )        
Just a thought......

samsungfl's profile picture
Does this machine have a brush or brushless motor? The video is a bit too quiet to tell and with AEG's having decent sound insulation I'm not sure.

Only wondering this because the sound is exactly what my Zanussi used to do when starting a tumble, esspecially with heavier loads - that had a brush motor. A few other friends of mine who have Zanussi machines make this noise too, and it dosnt seem to cause them any trouble so I personally wouldnt worry about it too much :-), thats if it does have a brush motor at least :-)

When ours used to make this noise you could also see faint sparks reflecting of the ground if u were to look underneath the machine, I did phone Zanussi about that and was told that its pretty normal for brush motors to spark slightly which I already knew, but on previous washers it was never so apparent :-)

Also, not to forget internally Aeg's and Zanussi's are more or less identical so it could be possible it has the same, or similar motor to what mine did :-)

Hope this helps


Post# 523157 , Reply# 12   6/7/2011 at 15:52 (4,568 days old) by stevefromsydney (London)        

Hi Rich,

Thanks for your input - It's an inverter motor on this machine. As I say, it's still almost silent when spinning, even at 1600 and when you turn the drum there's no noise, only on wash/rinse tumble. It's five years old and I wanted to rule out bearing trouble before I get AEG out as they charge 108 for call out in London area, plus labour, plus parts and I can pick up the same replacement machine for 500..

Post# 523158 , Reply# 13   6/7/2011 at 15:58 (4,568 days old) by SamsungFL (United Kingdom/London )        

samsungfl's profile picture

Sorry I couldnt be of more help :-).... Like the others say hopefully its just something caught between the two drums that you could get to yourself with a bit of luck :-)

The call out charges are somewhat excessive these days which is a shame! :(

Hope you get it sorted :-)


Post# 523160 , Reply# 14   6/7/2011 at 16:24 (4,568 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        

pierreandreply4's profile picture
the main reason for this is if i base myself on canadian appliance is because techs today are no longer intressted in fixing older machine if a canadian tech would come in and fix my washer they would tell me that i am better off buying a new machine i think thats why they charge high price for service calls.

Post# 523161 , Reply# 15   6/7/2011 at 16:32 (4,568 days old) by ronhic (Canberra, Australia)        

ronhic's profile picture

4 or 5 years of age is, in the majority of peoples minds, NOT an old machine....particularly that when this machine was new it would have cost more than CAD$1000.


...AND in many country's you can't go and simply replace a machine for $300 as seems to be the case in North America and possibly Canada....

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