Miele W30XX / W48XX Mastercare Programs


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Thread Number: 38394
Miele W30XX / W48XX Mastercare Programs

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Post# 569553 1/16/2012 at 18:07 (4,484 days old) by mrb627 (Buford, GA)
Checkrate/Likes Question: Have any of the Miele North American Customers had any communication with Miele about purchasing additional Mastercare Cycles for their machines? Was wondering about two programs called 'Sluice' and 'Kitchen Linens' which are available on the professional machines. What do you suppose it would take to add additional cycles to the machines? Malcolm

Post# 569562 , Reply# 1 1/16/2012 at 18:40 (4,484 days old) by Launderess (Quiet Please, There�s a Lady on Stage)
Checkrate/Likes *Sluice = Flushing* In North American commercial laundry terms. Generally used to rinse/flush laundry contaminated with feces, urine and or other organic matter. One gathers such a program allows water to enter the tubs whilst the drain valves/pump remain open.

Post# 569581 , Reply# 2 1/16/2012 at 20:23 (4,484 days old) by mrb627 (Buford, GA)
Checkrate/Likes *Little Giant* The Little Giant machine has the Sluice cycle which looks like it was meant to handle very heavily soiled laundry. Wondered if it was available for purchase on other model machines. Malcolm

Post# 569583 , Reply# 3 1/16/2012 at 20:48 (4,483 days old) by Launderess (Quiet Please, There�s a Lady on Stage)
Checkrate/Likes *And I've Told Ya* Miele "Sluice" Cycle: Cold water sliuce cycles (high water levels then drain) Pre-wash cycle at 65C Main wash cycle at 75C (held for 12min) Rinses Drain Spin Once programme commences it cannot be stopped nor can it be cancelled or altered.

Post# 569606 , Reply# 4 1/16/2012 at 23:11 (4,483 days old) by mielerod69 (Australia)
Checkrate/Likes *Additional programmes* Hi Malcolm, I have recently purchased a W 5965 WPS SteamCare and it's fantastic. I have added some more programme packages to it. It already comes with Home XL and Eco packages as standard, but I added the Hygiene and Kids as well as the Baby packages as they have more rinses in the programmes. The Baby package also has a Nappies (Diapers) programme, never used it though, but uses nearly 100 litres to wash 5 kg of Diapers or anything that needs that type of wash. CLICK HERE TO GO TO mielerod69's LINK

Post# 569640 , Reply# 5 1/17/2012 at 07:09 (4,483 days old) by mrb627 (Buford, GA)
Checkrate/Likes *Ah...* So adding programs is not just a myth. Wonder if it is possible for the NA models. Malcolm

Post# 569697 , Reply# 6 1/17/2012 at 13:59 (4,483 days old) by nmassman44 (Brooksville Florida)
Checkrate/Likes I would think if one has a Miele 4840/ 4842 washer one could update since it has the screen to get into the MasterCare cycles. My 4800 would need a new control panel and I can only imagine how much they would want to come into your home just to "update" the machine. If its running right I am not going to bother updating. Now my dishwasher on the other hand I might consider it.

Post# 569699 , Reply# 7 1/17/2012 at 14:03 (4,483 days old) by jerrod6 (Southeastern Pennsylvania)
Checkrate/Likes NO While the NA models may be able to be updated I bet you will not find Miele NA updating them. Diffident mind set than the rest of the world because we folks in NA are different.

Post# 569711 , Reply# 8 1/17/2012 at 15:51 (4,483 days old) by mysteryclock (Franklin, TN)
Checkrate/Likes I thought I read somewhere that the sluice program was only available on gravity drain washers from Miele, not the pump ones, which I suppose would make sense if you don't want to send all that [ stuff ] through the pump. Somebody should double-check that however.

Post# 569713 , Reply# 9 1/17/2012 at 16:00 (4,483 days old) by Launderess (Quiet Please, There�s a Lady on Stage)
Checkrate/Likes *Makes Sense To Moi As Well* Also you'd want that all that fecal matter water to "dump" quickly Pipe: CLICK HERE TO GO TO Launderess's LINK

Post# 569722 , Reply# 10 1/17/2012 at 17:20 (4,483 days old) by mrb627 (Buford, GA)
Checkrate/Likes *Little Giant* But the Little Giant machine has the sluice cycle and it is not a gravity drain machine. Malcolm

Post# 569746 , Reply# 11 1/17/2012 at 20:35 (4,483 days old) by Launderess (Quiet Please, There�s a Lady on Stage)
Checkrate/Likes *Oh I Don't Know About That* Going by the link one posted above some models of PW 6065 do indeed have sluice cycles, but there are "NB" notes which state that the cycle is only available from a supervisior selection setting and can only be done if the washer is equipped with a dump valve.

Post# 570169 , Reply# 12 1/20/2012 at 12:19 (4,480 days old) by azreospecialist ()
Checkrate/Likes Miele does not make program updates available for the NA market. The W4842, successor to the W4840, added a couple of new cycles yet W4840 owners were told by Miele that those new cycles would NOT be made available to previous generation model owners. Miele advertises PC Update and buying additional programs after market in their marketing materials, but once you buy a machine there is no such thing. This is potential lawsuit material because Miele made a material misrepresentation in their marketing upon which consumers base their decisions.

Post# 570183 , Reply# 13 1/20/2012 at 14:23 (4,480 days old) by jerrod6 (Southeastern Pennsylvania)
Checkrate/Likes Miele can make changes via their lap top but I don't know if this qualifies as an update. I had a tech that decreased the moisture sensor setting by connecting his lap top to the PC area. This made the dryer run a few minutes longer while drying the clothes a bit more. Still I don't think this is a real update in the sense that it is changing or adding programs. The machines can do it because it can be done in other countries, but it seems that Miele NA doesn't want to do it. Not too surprised though because this fits their past pattern of treating NA customers different. Examples: None of our dishwasher manuals state the water temp used, the water consumption, or energy consumed by each program....but this information is provided to countries in Europe and elsewhere. No programming instructions included in my W1986 washer manual.....found them in the W1986 manual released to Australia.

Post# 570186 , Reply# 14 1/20/2012 at 14:44 (4,480 days old) by mrb627 (Buford, GA)
Checkrate/Likes *Miele* Perhaps Miele doesn't provide that information to the US Public because they don't have the infrastructure here to run around fixing machines that have been altered by Mrs. Jones... Malcolm

Post# 570190 , Reply# 15 1/20/2012 at 15:25 (4,480 days old) by ronhic (Canberra, Australia)
Checkrate/Likes What I don't quite understand is why Miele doesn't allow you that choice when their machines are designed to be flexible, updateable and in many cases, reprogrammable. It doesn't make sense why I can purchase a machine here, NZ, South Africa or Europe for example and get modifications or updates done to it and you can't.

Post# 570404 , Reply# 16 1/22/2012 at 03:14 (4,478 days old) by qualin (Canada)
Checkrate/Likes I suppose that is one of the fallacies of purchasing a machine which is imported and made by a foreign company. One of the reasons why I was considering buying the W4842 was because of the large number of programs it had and the flexibility it had to pretty much wash anything. Then I realized that I really only ever use two cycles, regular and delicate.. and the rest was pretty much fluff. Our TOL GE top loader had 28 cycles, I think I only really used three of them regularly. I think the idea of being able to program your own cycles is a very exciting prospect. If Miele can upload new programs to a machine, there's no reason why someone can't reverse engineer it and figure out how to make their own cycles, assuming that they have enough technical know-how.

Post# 570472 , Reply# 17 1/22/2012 at 14:26 (4,478 days old) by ronhic (Canberra, Australia)
Checkrate/Likes It has nothing to do with the fact the machine is imported or the option to update wouldn't be offered in countries other than where it is made. I'd suggest that it is solely because Miele USA can't be bothered...... ...or some other lame reason.

Post# 570584 , Reply# 18 1/22/2012 at 22:07 (4,477 days old) by Launderess (Quiet Please, There�s a Lady on Stage)
Checkrate/Likes *Oh I Can Think Of One Very Good Reason* Lawsuits. No where else upon this earth do persons engage in legal action more than in the United States. If Miele allows certain programs and or gives customers carte blanche to alter same by most standards and law Miele can and will be held liable for any outcome, adverse or otherwise. If a consumer is allowed to program the washer at will and then the unit or parts thereof are some how damaged you can bet 99.9% of them will claim Miele is to blame. Worse they'll find a judge and or jury to back them up. Remember this is a country where persons were awarded millions because coffee was served "hot" rather than just hot.

Post# 570643 , Reply# 19 1/23/2012 at 05:28 (4,477 days old) by qualin (Canada)
Checkrate/Likes *To Launderess* You bring up a very valid point. I can see people programming in really stupid cycles and then suing because their clothes are still dirty. A better idea would be to make the programming software open source with a large disclaimer which basically tells consumers that they can't be held responsible. Then again, I do kind of wonder what kind of lawsuits could result from it.

Post# 570728 , Reply# 20 1/23/2012 at 12:16 (4,477 days old) by azreospecialist ()
Checkrate/Likes I think some people are confusing the hidden program menu with the ability to buy additional programs from Miele. These are two separate things. Miele field techs can access the hidden program menu either by key combination code from the machine's panel or via the PC Update connection. Once in the program menu, technicians can look at fault history and reset some of the machine's parameters - i.e., cool down period in the dryer, moisture sensor up or down, increased wash water and rinse levels, enabling/disabling certain automatic load sensing functions, etc. However, Miele specifically states on its web site and marketing materials that additional wash cycles and program packages can be purchased for their machines. This is true in the professional series, where machines can be customized via special program packages for specific types of duties (i.e., hospital, estate home, bed and breakfast, etc.). Miele does not state which models are eligible for additional, purchasable cycle options. One assumes all of their machines are capable of doing this, but Miele has never released purchasable cycle or program "packages" in the NA market to my knowledge. If you want to buy additional cycles not present on your machine (i.e., "sports gear" or other specialized cycle), you certainly can't buy it from Miele despite their marketing claim to the contrary. However, you as an end user can still access the hidden program menu to increase water levels, change the cool down period of your dryer, sensitivity of moisture sensor, etc. You just need a service manual to show you the right sequence and what options to select.

Post# 570766 , Reply# 21 1/23/2012 at 16:11 (4,477 days old) by mrwash ()
Checkrate/Likes Too bad, that you in the US are not able to buy those packages. But okay, another question is if you would really need those. I have them all, just testing them one by one.

Post# 570873 , Reply# 22 1/24/2012 at 01:57 (4,476 days old) by qualin (Canada)
Checkrate/Likes It seems to me that the hidden program menu in a lot of Miele machines offers features which would be completely impossible or irrelevant for that machine. There's a video on youtube where it shows that one can select a 2000 RPM spin on a W4842, but I don't believe the motor can even go that fast. I find other things such as the "Top Load/Front Load" option a really good sign that they probably use the same controller logic on many different machines. Although, in some ways, messing with those options makes me wonder how badly mis-set options could damage or destroy the machine. Or just render it non-fuctional, throwing all kinds of strange error codes... I do like that Miele has given the customer at least some flexibility on what the machine can do, so if they want higher water levels in the rinses they can have them, I'm assuming by paying a tech $80 to come out to "fix" that. More money for Miele! I think that having a large number of cycles is kind of deceptive. If one can manually select the wash time, water temperatures and spin speed, then the need for 60 different cycles goes away. I personally prefer the "Manual Selection" approach over the Programmed cycle approach, even though the latter is easier.

Post# 571205 , Reply# 23 1/25/2012 at 14:02 (4,475 days old) by FRESHLINEN (south africa)
Checkrate/Likes mr wash can you tell me whether the W925/W9245 washing machine will have the PC UPDATE SOFTWARE and if so can I buy it from you.Im in cape Town SOUTH AFRICA

Post# 571945 , Reply# 24 1/28/2012 at 08:05 (4,472 days old) by mrwash ()
Checkrate/Likes Sorry I don't know that and I can't sell anything as I am no Miele dealer. You have to speak to some local Miele dealer in Cape Town.

Post# 571980 , Reply# 25 1/28/2012 at 12:57 (4,472 days old) by Freshlinen (south africa)
Checkrate/Likes Thanks mrwash for your reply

Post# 572087 , Reply# 26 1/29/2012 at 02:47 (4,471 days old) by ozzie908 (Lincoln UK)
Checkrate/Likes *Sluice cycle* This program is on the Little giant washer I have but you are unable to select it if you have a pump fitted, You can find it in the Supervisor mode. Austin

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