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Thread Number: 44800
Xfinity/Comcast customer service |
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| Post# 657462 , Reply# 2 2/1/2013 at 12:09 (4,118 days old) by seeitrun2006 (Commerce, GA) | ||
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Tomturbomatic, We have the same problem with our internet service thru Comcast. I get up around 6:30am most days. I can't to my emails up before 7:00am. I usually have to reset my router least once a day. I pay $169+ for phone, internet and TV. I would expect a little better service. | ||
Post# 657465 , Reply# 3 2/1/2013 at 12:32 (4,118 days old) by DADoES  (TX, U.S. of A.) |
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 Local cable franchise is a Comcast reseller for Internet service ... and I suppose for TV. I have Internet, not TV. Well, technically I don't have TV but really I do because a service tech removed the filter at the pole a couple years ago when it went bad. Either way, I don't have a TV connected. Regards to the Internet side of the service, it's largely very stable. Lowest of three speed-tiers offered but is plenty fast for my needs, streams Netflix OK. Monthly $35.93 incl taxes. | ||
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Post# 657514 , Reply# 6 2/1/2013 at 17:49 (4,118 days old) by nurdlinger (Tucson AZ) |
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I'd use an antenna in a heartbeat
Right now I have the cheapest possible Comcast service, local channels only plus WGN from Chicago. But where I live in the Tucson area is west of the mountain range north of town, and the local broadcast antennas are on top of those mountains pointing south. So without the cable I can only get a handful of signals, predominately Spanish-language stations.
Ihad been running Comcast without a set-top box for years. The tuners in my own TVs were adequate to the task. When the original "no more analog" change in service began, Comcast offered for free some set-top boxes which would tune the signals from the cable and convert to the analog channel 3/4 style. I got a couple and hooked them up. Worked as advertised, but no HD or wide-screen. Within a few weeks they lost their internal authorization three times. Trying to get them re-authorized taxed my patience beyond tolerance. No on-line reauthorization requests, you had to call their customer service. That call was answered in Bangladesh or somewhere else halfway around the world, which individual had to (HAD TO) run through every single step of his ridiculous script before the reauthorize would get done. After the third time I disconnected the boxes and let the chips fall where they would. I have a couple flatscreens, one Sony and one Panasonic, and they could see a reasonable number of channels. Hardly perfection, but costs under $25/month. Comcast reserves the option to scramble any digital channels, including the local stations. If they do it, I will disconnect and watch Mexican wrestling before going back to the box and Bangladesh. | ||
| Post# 657522 , Reply# 7 2/1/2013 at 18:49 (4,118 days old) by danemodsandy (The Bramford, Apt. 7-E) | ||
I'm No Authority.... | ||
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Post# 657540 , Reply# 8 2/1/2013 at 19:43 (4,118 days old) by Tomturbomatic (Beltsville, MD) |
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They are to be considered a juxtaposition of opposites. | ||
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Post# 657645 , Reply# 9 2/2/2013 at 13:16 (4,117 days old) by super32 (Blackstone Massachusetts) |
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When I had Comcast, I was actually quite happy with them. Where I live now, cox and Verizon are the 2 choices. I first was with cox, the tv was great, had the whole home dvr. The Internet was constantly going out. They made several trips out, reboot, reboot, and finally told me it was in my head. That pissed me off so I told them they were living up to their name and canced my service. I switched to Verizon Fios and have been 75% happy with them. I had a problem with my router that took a few phone calls to get fixed and then recently the Internet went out for a week. They did get it fixed and credited me for a week of service.
I guess that's as good as it gets these days. | ||
| Post# 657664 , Reply# 10 2/2/2013 at 15:43 (4,117 days old) by foxchapel () | ||
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Oh the stories I could tell . . . . . regarding "customer service" with Comcra.... er .... Comcast. As soon as another cable TV provider was available in our area, I jumped ship. | ||
| Post# 657665 , Reply# 11 2/2/2013 at 15:45 (4,117 days old) by foxchapel () | ||
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>>>But are we certain that proper English usage permits the >>>words "Comcast" and "customer service" to be used in the same sentence? Yes, if the word "oxymoron" is included in the sentence. | ||
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Post# 657733 , Reply# 13 2/2/2013 at 19:22 (4,117 days old) by wayupnorth (On a lake between Bangor and Bar Harbor, Maine) |
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I have had a grandfathered package with DirecTv since the late 90's, as Time Warner does not run lines to this area and is raising their rates AGAIN. FairPoint is my landline, internet, electricity supplier and with the DirecTv bundle saves me a lot. They have been a great company to deal with, much better than the previous Verizon.
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Post# 657793 , Reply# 14 2/3/2013 at 06:38 (4,117 days old) by jamiel (Detroit, Michigan and Palm Springs, CA) |
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We are so lucky to live in an area with cable competition...there was an overbuild by the phone company (Ameritech Americast) in the 90s, so we have Comcast, Wide Open West and U-verse. W0W is great to deal with. I realize...I've never lived in an area without cable competition...suburban Chicago had Ameritech Americast, Tampa had GTE Americast, and Atlanta had BellSouth Entertainment.
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| Post# 657800 , Reply# 15 2/3/2013 at 08:21 (4,117 days old) by michaelman2 (Lauderdale by the Sea, FL) | ||
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Yep, "Comcast and Customer Service" = "The Ultimate Paradox" Gave up on them three years ago, do not have a hook up for television. AT&T for internet. So far so good ( I am wincing as I type this. I had sworn never to do business with anything that was associated with AT&T. | ||
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