|
Thread Number: 457
Sears -the evil giant |
[Down to Last] |  |
Post# 48657 , Reply# 1 11/5/2004 at 17:56 (6,721 days old) by goatfarmer  (South Bend, home of Champions) |
||
My dad had a Panasonic fax machine he bought through Sears,and got the infamous "service contract" with it. It took a dive one day,so he took it to the local Service Center,here in South Bend. A week went by,with no answer,so he started making phone calls.Finally got an answer. They didn't work on electronics at this service center,they had a guy from Grand Rapids,Mi,drive down every 2 weeks,pick up the repairs,and drop off what was repaired.He came on a Wednesday,and my dad dropped off the fax on a Thursday,the day after the repair guy was there.So his machine was going to sit on a shelf for 2 weeks,before the guy would pick it up to look at it!Then at least another 2 weeks,before he would get it back! He raised all kinds of stink about that,but got no where with Sears management. I believe he told them where to shove the fax,and their service contract,and bought another machine. kennyGF | ||
|
Post# 48672 , Reply# 3 11/5/2004 at 21:43 (6,721 days old) by gansky1 (Omaha, The Home of the TV Dinner!) |
||
I worked for Sears in the mid-80's, selling paint! I loved it for a part-time school job, no stress, fun people and decent pay. I knew many people in other "hard-lines" departments who were seriously browbeaten into cramming service contracts on customers. It didn't matter that of all the contracts sold, there was over a 60% after-sale cancellation rate, it was just the number of sales that mattered. The true story is that there are bonuses and premiums for several layers of management for sales numbers so everything hinged on their own pockets - not what was best for the customer. Sears, like Maytag and many other retail & service organizations have shifted the focus to only the numbers, not the products or customers.
| ||
|
Post# 48706 , Reply# 4 11/6/2004 at 09:04 (6,720 days old) by super32 (Blackstone Massachusetts) |
||
It seems this holds true for any big retailer. I worked at swallens which was a local retailer here in cincinnati. They had about 8-9 stores. It was the same thing, we didnt make any money selling small or llow end items. Only if we sold the biggest most expensive item with a 5 year service contract on it did we make any money. Like gyrafoam said where are they now?
| ||
| Forum Index: |
| Other Forums: |
|
|
|
|
|
Comes to the Rescue!
