Thread Number: 77116  /  Tag: Modern Automatic Washers
Getting Ebac FL washer - made in the UK
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Post# 1010518   10/12/2018 at 04:21 (256 days old) by RobM (Buxted)        

robm's profile picture
Hi all

Today I am going to take delivery of a 7kg Ebac washer. Got this at a reduced price and on a whim decided to purchase to test. I know some of you will be interested as these are still very rare only coming out fairly recently. There are no videos of these yet operating. I hope to change that!

Will keep you updated


CLICK HERE TO GO TO RobM's LINK


Post# 1010624 , Reply# 1   10/13/2018 at 07:14 (254 days old) by washerguy02 (Manchester )        

washerguy02's profile picture
HI rob, I feel happy for you to get an eBac. I love these machines and I can’t wait to see videos of it. It’s nice that UK production for washers is restoring after some years, I hope there are more UK factories / more washing machine production in UK. I think this means more decent better built machines. I hope you enjoy the eBac and I can’t wait to hear your views on the new machine.

Post# 1010626 , Reply# 2   10/13/2018 at 07:33 (254 days old) by Rolls_rapide (0)        
Good Luck!

Ah, I wondered when somebody on here would get one of these. They're still as rare as hen's teeth up here - only the Yorkshire area local shops seem to stock them.

I'm actually surprised that the likes of national Euronics/independent stores don't stock them (North of Scotland to the South of England). You'd think they'd want to steal a march on the competition - dunno what's going through the buyers' heads!


Post# 1011279 , Reply# 3   10/18/2018 at 11:43 (249 days old) by RobM (Buxted)        

robm's profile picture
It is a really interesting machine actually. I have been doing many vids of it and I am going to do something for YouTube soon you can see.

Here are some of the programme overviews -

Cottons takes 4 hours but does reduce to about 3
There is a cotton saver programme that lasts about 2 hours
They synthetics is 1:20 but can be spun on full speed
The Allergy care does a cotton saver wash (45 mins) with 4 rinses and full spin.

This machine uses a good amount of water and the intensive button gives good wash action. I find it gets clothes really clean. Does some deep rinses too.

Build quality isn't bad but not a Miele. It has quite a high pitched inverter motor but not too loud. It also has a water jet. Quite please so far and could be a good collectors item for the future.


Post# 1011283 , Reply# 4   10/18/2018 at 12:14 (249 days old) by washman (o)        
Four hours to wash cottons?

Did I read that correctly?


Post# 1011286 , Reply# 5   10/18/2018 at 12:47 (249 days old) by henene4 (Germany)        

4h is not uncommon for EU Cotton label cycles.



Not that that has been discussed a million times on here...


Post# 1011307 , Reply# 6   10/18/2018 at 15:44 (249 days old) by Rolls_rapide (0)        
"spun on full speed"

Good. Far too many foreign machines have dodgy spin speeds. I was reading about the cheaper Chinese brands that had slow spin speeds for the quickwash cycles.

Post# 1011315 , Reply# 7   10/18/2018 at 16:21 (249 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Four hours?

launderess's profile picture
Could wash ten or eleven pounds of cottons by hand (using a dolly stick or posser, and mangle) and have them on the line faster.

Post# 1011420 , Reply# 8   10/19/2018 at 11:33 (248 days old) by RobM (Buxted)        

robm's profile picture
Hi all

I have just done a quick overview for youtube. Will do other vids soon.

BTW 4 hours is the max time and it adjusts down.

Rob


CLICK HERE TO GO TO RobM's LINK


Post# 1011524 , Reply# 9   10/20/2018 at 08:41 (247 days old) by Rolls_rapide (0)        
Nice Review!

I was looking at machines on behalf of my parents. The Hoover ones are absolute rubbish now. The AXI model's door was too flexible, and had to be lifted to close and latch it.


Regarding the 'Quick Wash' spin speeds:
I've noticed similar 800rpm maximum on other machines (frankly, I'm like you - I'd want a faster spin to get the water out of the garments quicker).

I'm pretty certain that my mum's old Bosch 1400rpm has no dedicated quick wash, but she uses the 'Mixed fabrics' of around 40 minutes (at 30°C) - and its max allowed speed is 800rpm. Completely daft, in my opinion. She then has to do a 'spin alone' afterwards, with the max allowed speed of 1200rpm. Why the hell they couldn't just put the 1200 spin on the 'Mixed Fabrics', I'll never know.

Anyway, how 'tinny' is the Ebac's drum? Try tapping the drum's back wall with a finger-tip where is says 'PLASMA'... does it seem solid or flimsy?


Post# 1011603 , Reply# 10   10/20/2018 at 21:13 (247 days old) by richnz (New Zealand)        
4 hours to wash cottons!

One can only imagine the looks the sales folk must receive when they tell customers that gem.

How long does an EU kettle take to boil 1 litre of water?


Post# 1011666 , Reply# 11   10/21/2018 at 11:54 (246 days old) by logixx (Germany)        

logixx's profile picture
When I sell a washer or dishwasher, I always advise against the use of the Eco cycle. Most people think the energy label applies to the whole machine, which of course is not the case. My favorite cycle to show is Whirlpool's Eco cycle at 6 hours.

Euro kettles are pretty fast at 2 to 3 kW. :D


Post# 1011668 , Reply# 12   10/21/2018 at 12:24 (246 days old) by RobM (Buxted)        

robm's profile picture
Thank you Rolls-Rapide

I actually thought I'd tap the drums of a few of my machines. My Bosch Logixx, Hoover 9kg (1 year old) and the Ebac, all felt pretty much the same. Not amazingly thick drums. My old Miele from 1999 was solid.

If Ebac can just amend their programming a bit they would be on to a winner. I am going to write to them and reference my review.

Rob


Post# 1012340 , Reply# 13   10/28/2018 at 09:40 (239 days old) by Rolls_rapide (0)        

How goes the Ebac machine? Are there any irritations with the design?

Post# 1012486 , Reply# 14   10/29/2018 at 16:35 (238 days old) by gorenje (Slovenia)        
Hi Robert

gorenje's profile picture
I really like your machine. Congratulations and happy washing ! :-)

It is indeed a rare machine as a V-Zug can be, mabe even more rare. It has a simple and sleek design and it seems well build.

I would also say that 3 (or even 4) hours for a Cotton labeled cycle these days really isn't nothing uncommon.

I meen, I don't need to sit in front of the washing machine and watch and wait the entire cycle.
We are talking of a Cotton cycle for heavily soiled whites that need a thorough wash. But a cycle like this lot of people does it maybe only 2 times a month. So I think in this case the result is much more important than the time.


Post# 1013239 , Reply# 15   11/4/2018 at 12:11 (232 days old) by RobM (Buxted)        
Ebac review against Hoover, Indesit, Siemens and Bosch

robm's profile picture
Hi there

Sorry it has taken me so long to get back, it has been a busy week! Thank you 'Gorenje' and 'Rolls Rapide'.

The main niggles with this machine is the way it spends lots of time pulse spinning, endlessly distributing and then stopping, having to re-distribute. Lots of wasted time that is unnecessary. Modern machines have out of balance sensors, I get that with larger loads. The problem is why when the load is perfectly balanced does it then completely stop the drum? If it kept the distribution speed the machine could pulse spin in faster longer stages but not waste time. Sorry it is a bug bear of mine in modern machines. I hate the faffing.

That being said, it is generally a good machine. I've attached a review of machines I have used recently, to compare. To note, I am not an engineer so I cannot comment on internal build or longevity, only time will tell on that. These are just my person experiences. Hope the JPG attached comes out OK. I copied the data from an excel spreadsheet I created.

All the best



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Post# 1013263 , Reply# 16   11/4/2018 at 15:54 (232 days old) by henene4 (Germany)        
Redistributing

Redistributing helps with even, thorough and crease-reduced extraction.

You know how when you wring a cloth out by hand you wring, stop, change position and repeat?

Same here. 3 pulses and redistributions in total are perfectly normal.


Post# 1013267 , Reply# 17   11/4/2018 at 16:28 (232 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Quite right!

launderess's profile picture
Compare wash extracted in a spin dryer (goes from 0-3300 rpms in < 40 seconds *LOL*), versus laundry out of a washer after even a final spin of 1400rpms.

The former likely will have far more hard creasing than latter.


Post# 1013359 , Reply# 18   11/5/2018 at 07:36 (231 days old) by RobM (Buxted)        
Redistributions

robm's profile picture
For me, pulse spins are an essential part of any modern front loader. What I find frustrating is when the load balances, spins and then stops completely before the next pulse spin. I just wish the drum would at least stay at distribution speed between pulses. This would save endlessly have to re-distribute after every pulse spin.

I have now done a video of the mixed wash. Hope it plays OK.


CLICK HERE TO GO TO RobM's LINK


Post# 1013414 , Reply# 19   11/5/2018 at 13:27 (231 days old) by liamy1 (-)        
Cant

Wait to see your review (haven’t watched it yet).

Want to see if it matches Which’s review - they absolutely trashed this machine in their review (IIRC it got a “don’t buy”).


Post# 1013483 , Reply# 20   11/6/2018 at 07:05 (230 days old) by Rolls_rapide (0)        
RobM's video

Thanks for that!

The two door clicks as it unlocks reminds me of the Zanussi IZ.

The way the drum does that weird reverse 'adjustment' before a tumble, reminds me of another machine I had seen before on Youtube - maybe an LG?

The Ebac motor does sound whiny - is it a brushless type?

The spin in this video looked okay to me. The deceleration to distribution speed reminded me of my mum's Bosch which does this only once. I presume the Ebac machine is collating data at these points, comparing the out of balance signals. (I wish my Panasonic did this - it doesn't, it stops and tumbles everything out of equilibrium again).

I would love to know what the Which? report actually said about the Ebac.


Post# 1013500 , Reply# 21   11/6/2018 at 10:20 (230 days old) by liamy1 (-)        
@Rolls

Copied and pasted below the 2 Ebac reviews (sorry, there would have been too many screen shots - I have tried to make legible) and my memory is working :) - yes they were both “don’t buys” but not just DBs, but bad ones - scoring 35 and 39 percent. Even most Indesit and Hotpoints do better than that (around the 50 percent mark)

Post# 1013501 , Reply# 22   11/6/2018 at 10:21 (230 days old) by liamy1 (-)        
7kg

Which? verdict
Not good enough

The Ebac AWM74D2H is an interesting washing machine that allows owners to use water straight from the hot water supply to wash clothes. The aim of this is to reduce the energy needed to heat the water once it's inside the machine, and you won't find many machines like this in the UK right now. To find out how well this UK-manufactured washing machine washes clothes, we tested it at our lab. Read on for our full review of this Ebac washing machine.
Low energy use, quiet, reasonable at spinning
Poor clothes washing and very poor rinsing
We feel let down by this Ebac - we've waited a while to test it and only sent it to our lab when we knew that it would be widely available to buy in the UK. But we feel like we shouldn't have bothered. Our tests show that it's poor at washing cottons and synthetics and that it's weak when rinsing. And that's why we've made it a Don't Buy.

What is it?
This is a freestanding washing machine with room inside for around 7kg of washing, which makes it a touch smaller than average when it comes to capacity. It spins at 1,400 rpm, which is what you'll find most new washing machines hitting and it's badged with an A+++ energy label.
There are 15 wash programs to choose from and the machine comes with a 24-hour delay timer and a lock for the control panel.
What's it great at?
We like how this Ebac manages to keep energy use nice and low and the fact it's one of the quieter washing machines we've seen. The 1,400 rpm spin does a fair job of spinning away water from the load and wash programs aren't too long. But this is where the good news comes to a sudden stop.
Is there anything I should watch out for?
Clothes washing just isn't good enough. In our tests we were presented with poor results on both our cottons and synthetics tests. So, this is likely to mean that dirty and stained clothes aren't going to come out completely clean. In our rinse tests, it was plain bad at fully removing detergent from the clothes it had just washed. So, all-in-all, a washday letdown.
Our test results and test score are based on cold-fill 40°C wash programs for cottons and synthetics. But because having hot fill as an option on a washing machine is a bit of a rarity, we also tested it on its hot-fill setting, where a mixture of hot and cold water is used to wash clothes. We're sad to report that the results of this extra test were very poor and worse than the cold-fill results.
Energy use is reduced dramatically when already hot water is mixed with cold water to wash with, but we were very disappointed with the wash results.
Is there anything else I need to know?
Yes, this Ebac comes with a free five-year parts and labour warranty.
Should I buy it?
No. Clothes washing simply isn't good enough and that's why we've made this Ebac a Don't Buy.


Post# 1013502 , Reply# 23   11/6/2018 at 10:23 (230 days old) by liamy1 (-)        
8kg

Which? verdict
One to avoid
The Ebac AWM86D2H is an interesting washing machine. It's designed and manufactured in the UK and unlike almost all machines available to buy right now, you can hook it up to your hot water supply. This means you can take advantage of water that's already been heated. And it comes with one of the fastest spin speeds we've seen. But features aside, we wanted to find out how well this Ebac washes clothes and that's why we tested it at our lab. Read on for our full results and review of this Ebac washing machine.
Excellent at spinning, not very noisy at all
Poor at washing and very poor at rinsing
We've waited until Ebac washing machines were widely available in the UK before testing this model and we're sad to report that the wait hasn't been worth it. This is a poor washing machine with few redeeming features that did badly in our clothes washing tests. And that's why we've made it a Don't Buy.

What is it?
This is a super-fast spinning washing machine that comes with a best-of-breed 1,600 rpm spin. There's room inside for around 8kg of laundry - about average for a machine today.
It comes with the option of hooking it up to the hot water supply, which means you can use already hot water to wash with, rather than just cold water which will need to be heated. This means that the Ebac, which comes with an A+++ energy label, does a good job of keeping energy use low.
There's a 24-hour start delay option which means you can load the machine and then set it to run at a time that's best for you. You can lock the control panel and a digital display shows the remaining wash time.
What's it great at?
Energy use is kept low and we like how quietly this machine goes about the business of washing clothes. To keep energy use as low as it can possibly be, use the machine with already heated water on its hot-fill setting. But we found that energy use is low across the board for this machine.
The 1,600 rpm spin is also hugely effective but, sadly for Ebac, this is where the good news ends.
Is there anything I should watch out for?
We're just left underwhelmed with how poorly this Ebac washed clothes in our tests. For cottons washed on cold fill with the machine then heating the water to 40°C, it was poor at shifting the dried-on stains we tested it against. And when we switched loads from cottons to manmade fibres, it was equally unimpressive in comparison to many other washing machines we've tested.
Rinsing was pretty bad too so this might sometimes mean you need to run an extra rinse cycle to get rid of all signs of detergent in your home.
Our test results and test score are based on cold-fill 40°C wash programs for cottons and synthetics.
We also tested it on its hot-fill setting, where a mixture of hot and cold water is used to wash clothes. Sadly, the results of our test were very poor and worse than the cold-fill results.
Is there anything else I need to know?
It comes with a free 10-year parts and labour warranty and this is a rarity in the world of washing machines.
Should I buy it?
No. There are many better washing machines at this price and we expected more from this Ebac.


Post# 1013511 , Reply# 24   11/6/2018 at 11:26 (230 days old) by Rolls_rapide (0)        
Thanks for that!

Initial thoughts: Gosh!

On second thoughts, I wonder if they used the 'intensive' setting? I imagine not...

And they probably used a dumbed down standard test powder. If they'd used their wonderful winners 'Formil' or Ariel, they'd probably get better results.

This kind of basic testing really irritates me, and actually puts me off Which.



Post# 1013513 , Reply# 25   11/6/2018 at 11:55 (230 days old) by vacbear58 (Sutton In Ashfield & London UK)        
Which

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Below is an oldish video from Which describing the processes they use.

And they use the programmes thay consider people will use most like 40 degree cottons or 40 degree synthetics - trying to emulate real life settings.





There is a link on the video which will take you, not immediatly, to the tests which have been summarised above. You could even go for a trial subscription (which i think is £1) to avoid posting speculation as matters of fact


Post# 1013517 , Reply# 26   11/6/2018 at 12:19 (230 days old) by liamy1 (-)        
I’ve got to admit,,,

There have been times where I have been sceptical of them, there have been many reviews they’ve done I’ve really not agreed with (either a great review for a product I’ve owned and found rubbish, or vica versa).

*And they probably used a dumbed down standard test powder. If they'd used their wonderful winners 'Formil' or Ariel, they'd probably get better results*.

I don’t believe they’ve ever stated what detergent they use during their machine tests, maybe they should. As we all know of course, there are so many variables with laundry - machine, cycles, detergent, water type/temp and how many clothes/what type of clothes a user would put in together.

I know there is one site (more of a tech review site) that tests washers and they say they test all their machines using “a branded non bio detergentr” so they of course either mean Persil or Fairy - linked.


CLICK HERE TO GO TO liamy1's LINK


Post# 1013530 , Reply# 27   11/6/2018 at 15:46 (230 days old) by Rolls_rapide (0)        
sceptical of Which

I've personally had irritating previous experiences with their 'Best Buys', so I'll take their 'modern' advice with a large dollop of salt.

Make no mistake, I do hold vintage Which in high regard. Back then, the information was concise.


Post# 1013532 , Reply# 28   11/6/2018 at 16:03 (230 days old) by ozzie908 (Lincoln UK)        
@ Rolls-rapide

ozzie908's profile picture
I too enjoy the vintage Which mags but back then they did the testing in a number of homes and not in a laboratory.
They said that if there was too few a machine to test out it was due to not being in enough homes and thus they could not speculate.
Did they test the Ebac in a few homes like they did the old twinnies and Auto's?

Austin


Post# 1013575 , Reply# 29   11/7/2018 at 02:07 (230 days old) by vacbear58 (Sutton In Ashfield & London UK)        
@ Austin

vacbear58's profile picture
Austin

Which have always done their primary testing in a laboratory, right back to their first washing machine test (wringer washers) in 1958. I understand they also do some testing of machines in homes to get "real world" appraisal but the primary tests have always been in the laboratory.

Actually I wish they would update their tests on this machine which are now about 18 months old to see if their have been any changes in the programming to improve performance. I had considered buying one of these earlier in the year but the Which report put me off, whilst not the most expensive machine, they are a long way from being the cheapest with a best buy Beko machine being less than half the price.


Post# 1013589 , Reply# 30   11/7/2018 at 07:26 (229 days old) by Rolls_rapide (0)        
"primary testing in a laboratory..."

Indeed so. Remember one of the early Hoover Keymatics flooded the laboratory?

Which did 'take in washing' though. They obtained dirty laundry from a boys' school, and commented on the inability to wash pillow cases clean.

I think where Austin is perhaps being confused is the 'reliability' aspect. In this case, Which usually used member feedback on their experiences of owning a particular machine; the number breakdowns and repairs, etc. Where a sample set was too small to assess, they generally said so.


Post# 1013596 , Reply# 31   11/7/2018 at 08:03 (229 days old) by Rolls_rapide (0)        

"Actually I wish they would update their tests on this machine which are now about 18 months old to see if their have been any changes in the programming to improve performance. I had considered buying one of these earlier in the year but the Which report put me off, whilst not the most expensive machine, they are a long way from being the cheapest with a best buy Beko machine being less than half the price."



I wondered that myself. It would be reasonable to assume Ebac would read the damning test report, management would have an 'attack of the vapours' and make improvements to the programming.

I do wonder if the temperature profile is wrong for the soils. Or was it the case that Ebac's machine defaults to the quicker cycles?

Moreover, I remember reading in an older Which report (circa 1990s) that even the worst machine at that time, washed satisfactorily. So maybe this Ebac isn't as bad as they make out?


Post# 1013613 , Reply# 32   11/7/2018 at 10:15 (229 days old) by vacbear58 (Sutton In Ashfield & London UK)        

vacbear58's profile picture
I will admit I was somewhat surprised at how bad their conclusions were - I could understand that with a hot fill the results would not be so good, especially with bio detergents, compared to cold fill but I would have expected results to be much of a muchness - the machines all work in pretty much the same way.

I have used many machines in my time (at the moment I have 30 odd autos to choose from each week) and all been more or less satisfactory. But one case in point everyone holds Bendix (Philco) washers in high esteem yet they were consistantly marked down for washing performance in the 1970s/early 80s compared to other machines. I have two of them and they both seem to do fine.

Of course a lot comes down to the nature of the clothes you are washing - nowadays most people are (generally) physically cleaner and wear clothes for much shorter periods between washes so most washers will wash clean - even a cheapie Bush washer (another dont buy) I used for a couple of months a few years ago was OK.

But if you are doing really grimy stuff like overalls, or childrens clothes when they have been out playing (do children go out playing now?) then it could be more of a problem. I find that the main challenges to any machine are stained tea towels and handkerchiefs (sorry not in good taste but its true) and that is using cold fill, 60 degree cottons wash and, generally, Persil S&M bio. The only thing to get them really clean is a soak overnight first - even using a pre-wash will not get the "shadow" stains out.


Post# 1013737 , Reply# 33   11/8/2018 at 06:04 (228 days old) by Rolls_rapide (0)        
That Which Youtube video...

...in Reply #25:

She wants to get her bloody facts right in the first place!

RPM is defined as 'revolutions per minute'. Not, as she says, "rotations". Probably wouldn't know one end of a screwdriver from the other.


Post# 1013895 , Reply# 34   11/9/2018 at 11:34 (227 days old) by RobM (Buxted)        

robm's profile picture
Hi all

Well I have to say that the Ebac, isn't half as bad as Which? make out! To be fair it does have its rinsing issues which I think are due to not enough interim spinning and the fact that the jet can pump soapy water back over washing. However, not nearly as bad as they write. You can also add more rinsing.

They seem to rate Samsung highly and although I've never owned one, I've heard some very negative things about them from the washer community.

I remember buying a Which? best buy kettle for quietness. However, after no time the kettle was very noisy and this was mentioned by numerous customer reviews. If you notice, many of their reviews, clash with their customers.

I think the Ebac needs a chance. If I have time I am going to send them my feedback.


Post# 1013896 , Reply# 35   11/9/2018 at 11:44 (227 days old) by liamy1 (-)        
RobM

*They seem to rate Samsung highly and although I've never owned one, I've heard some very negative things about them from the washer community*

You're not wrong there! Have had 2 Samsung washing machines - issues with them both - one was £1000+!!!!


Post# 1014021 , Reply# 36   11/10/2018 at 12:41 (226 days old) by chrisbsuk (Bristol, uk)        
Which....

chrisbsuk's profile picture
I too am suspicious of Which? reviews, especially at the moment with them crowning Samsung “Home Appliance Brand of The Year” - I’ve written to Which?, three times, asking if they consider aftercare part of awarding a manufacturer an award like this. And guess what! They’ve not even acknowledged my mail asking these questions.

The reason I asked them this, is because I had my fingers burnt with a Samsung Washing machine earlier this year, which lasted less than 6 weeks before I rejected it, under the sale of goods act with the shop I bought it from. It stopped dispensing detergent automatically (and with the model I had, there was no dispenser drawer!) and then flooded the basement. I called Samsung, WHO DO NOT HAVE A DEDICATED UK REPAIR NETWORK, and subcontract it out to whoever is available (granted, they are trained by Samsung) - they couldn't come to me for three and a half weeks. I live in Bristol. Not an Island in the middle of the North Sea. And even then, that wouldn't be acceptable! Three and a half weeks to me was unacceptable, and that was the basis of my note to Which? - asking if they thought crowning a brand with this award, was solely based on performance, or did they take into account the wider offerings that you “buy” as part of the brand. I therefore rejected the appliance with the store, and they were really honest and said "we don't stock Samsung anymore, because of their aftercare" - which I thought was so telling.

Which are currently obsessed with Samsung. Perhaps i’m sceptical after my experience, but something tells me it doesn't quite stack up. A machine may spin well, but with no aftercare service worth talking about, it seems a poor decsion to recommend the brand overall. And I think /worry the Ebac rating could be terribly un-justified!

And for those of you on here who warned me about Samsung all those months - SORRY…I did choose to ignore you and believe Which, but I know better now. Sadly, I still have the dryer, as I bought them as a set. And if you’re interested, I replaced the Samsung with a Miele W1, WMG120, with Twin Dos Dispensing, Cap Dosing, steam and 1600 RPM spin. I love it. Its like a silent tank! It is exactly what I should have done in the first place. Lesson learned! Picture below.

thanks all

Chris


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Post# 1014095 , Reply# 37   11/11/2018 at 07:07 (225 days old) by Rolls_rapide (0)        
@Chris:

That your top end Samsung failed and flooded your house is frankly, bloody awful. Imagine that scenario in an upstairs flat...

In your defence, I will say your machine certainly 'looked the part', and was well swanky. I have to say that I myself have seen one of the QuickDrive machines up close, and thought it looked rather flashy - I was rather taken with the pulsator - but it was pricey at over £1000!

Samsung's aftercare service seems to be very random and pot luck. From what I've read online, some folk have sometimes had a reasonably speedy repairs, other folk have had weeks without the machine (spares not available). And in your case, Bristol is well within civilisation - its certainly not Outpost Zeta. If shops and stores are critical of the aftersales service, I'd certainly believe them.

I would like to know why Which is suddenly in bed with Samsung. I'm wondering if the staff at Which really are impartial, or are they allowing something to colour their judgement?

Anyway, many happy washes with the Miele. :-)


Post# 1014130 , Reply# 38   11/11/2018 at 14:46 (225 days old) by chrisbsuk (Bristol, uk)        
@rolls

chrisbsuk's profile picture
good to hear from you :-)

..it was the top end Samsung one, yes! and that's what made me write to Which, as a little further research tells you the brand is poor for reliability and service, yet they still recommend it. That's why I question the Ebac report!


Post# 1014135 , Reply# 39   11/11/2018 at 16:09 (225 days old) by ozzie908 (Lincoln UK)        
@chrisbsuk

ozzie908's profile picture
Have you seen how many broken Samsung washers are on ebay? When you put the same criteria but put Miele you seem to get even more but majority are not in this country.
I personally have a Miele W4449 washer and Dishwasher sadly although its darn good an AEG dryer I also have various Miele vacuums and they all perform simply superbly..... Who needs aftercare when they don't go wrong?

Austin


Post# 1014141 , Reply# 40   11/11/2018 at 17:02 (225 days old) by l86810 (Southend, UK)        

l86810's profile picture
Ahh Chris... no more Gardening programme?!!!

My Quickdrive is still holding up, although it's disconcerting when you have to feel grateful it has run smoothly for just 6 months.

That Miele is looking sweet though. Congrats!! I've just got a T1 dryer this week and love it.


Post# 1014203 , Reply# 41   11/12/2018 at 06:33 (224 days old) by Rolls_rapide (0)        
@ l86810

How does the Quickdrive mechanism operate? Is there a second motor?

Post# 1014219 , Reply# 42   11/12/2018 at 13:15 (224 days old) by l86810 (Southend, UK)        

l86810's profile picture
Yeah just 2 separate motors... no drives, or gearboxes, literally one motor connected to the main drum, and one to the back plate.

It's pretty quiet as a result.

Adam


Post# 1014228 , Reply# 43   11/12/2018 at 14:54 (224 days old) by chrisbsuk (Bristol, uk)        

chrisbsuk's profile picture
@ austin... yeah, I've seen loads on eBay. if you filter by "condition - used/not working/for parts only" its a shower of Samsungs that cant be more than a couple of years old, along with a load of Hotpoint's & Hoovers! There are a few Miele's on there, but they look 10 years + old - almost to be expected, you know?!

@Adam... man, I didn't get to use the Gardening cycle. GUTTED. I used most of the others, but they were rubbish in light of the detergent dispenser not working. I'll give it its due, it was super quiet and looked sexy. That's all I can say for it. even Which gave it a best buy! Incredible! I'm stuck with the Samsung Heatpump Dryer for now sadly...


Post# 1014230 , Reply# 44   11/12/2018 at 15:10 (224 days old) by foraloysius (Leeuwarden, the Netherlands)        

foraloysius's profile picture
I'm not a big fan of Samsung machines, especially because I don't like their cycles. However on a Dutch review site (where customers write the reviews, most Samsung score high. 39 models out of 42 score 8.0 or higher on a scale of 10!

www.kieskeurig.nl/wasmach...

There are brands that do a lot worse on that site.





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