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Thread Number: 84188
/ Tag: Modern Automatic Washers
So much for my new LG washer p.o.s. |
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Post# 1085524 8/18/2020 at 16:55 (1,346 days old) by petek  (Ontari ari ari O ) |
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well after 4 months of liking my new LG it has broken. Started it up, filled with water and just sat there counting down a few minutes when an LE error code showed up.. LE is a motor failure. I unplugged it for a few minutes, tried again, same result. I called LG customer service, I had registered it, but they couldn't find anything, so I gave the serial model no etc.. and she created a new file. She told me to unplug it, press the start button for 5 seconds which I did,, same result. She went onto their system to book a repair and I was told nothing was showing available for my area on their system for the two authorized repair agents in London. So she told me to call them and give them my (their) file number which I did. I call the first number and it seems out of service. I call the second number and give the woman their the LG CNN number and she tells me they are unable to look that up and need the RN # directly from LG.. before I finished that call I asked her how long if'n when I get this sorted out it would be before they could come and fix it.. at least a week. geezus.
So I call LG back and explain what happened, had to do it twice to make the customer service rep understand what had transpired. She asked me for the serial and model # and I said I had just provided that on my previous call barely 45 minutes earlier.. she finally found it. Now I have to wait up to 48 hours for LG to call me back with an appointment.. I'm spitting nails and vibrating as I type this I'm so pissed off. I can't believe it.. how many things have broken this year,, our central air last week, still haven't got that replaced, long story on the shitty service I got from one company.. etc.. maybe I should write a book.. There's nothing left to do but laugh I guess... have at er | ||
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Post# 1085531 , Reply# 2 8/18/2020 at 17:55 (1,346 days old) by ea56 (Cotati, Calif.) |
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 Out of the 23 different washing machines I’ve owned in the last 48 years the LG FL I bought in 2015 was one of the biggest disappointments and waste of money. And the half dozen or so times I called their customer service was equally disappointing. Most of the time they weren’t even familiar with the info in the owners manual.
I used to really like FL’s, but my experience with an LG FL changed that opinion forever.
Pete, I sure hope that you’ll have better luck than I did. LG is dead to me.
Eddie | ||
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Post# 1085546 , Reply# 3 8/18/2020 at 20:39 (1,346 days old) by SudsMaster (SF Bay Area, California) |
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 I think I've read that LG's customer service leaves a lot to be desired. So I will avoid them for my next washer purchase (which may never happen anyway).
Then again, I have a washer collection that includes four Miele front loaders, one Frig FL, several top loaders including vintage GE, Maytag, etc... | ||
| Post# 1085553 , Reply# 4 8/18/2020 at 21:13 (1,346 days old) by cfz2882 (Belle Fourche,SD) | ||
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probably has a broken wire in the harness leading to the motor-found this on a few Korean imports-easy DIY fix for out of warranty machines... | ||
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Post# 1085578 , Reply# 5 8/19/2020 at 05:42 (1,346 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands) |
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Goodness, what a nightmare you are in at the moment. I hope all these things get resolved soon.
I was thinking of buying a 17kg capacity machine LG sells here. It would be great for washing duvets etc. They don't get washed really well in my Siemens. The LG is a North American sized machine. But such stories as yours make me doubt about it. | ||
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Post# 1085581 , Reply# 6 8/19/2020 at 06:51 (1,346 days old) by ozzie908 (Lincoln UK) |
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@foraloysious 
Treat yourself to a speed queen front loader I found one on eBay it was a super bargain and it washes duvets and dog beds wonderfully and its repairable if needed, The only good thing about LG is their looks they make super smart looking machines but as we know what's the good of looks when it doesn't work. Decided a long time back I would never have another one could not do with aborted spins and water hammer in the pipes ...
Austin | ||
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Post# 1085584 , Reply# 7 8/19/2020 at 07:05 (1,346 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands) |
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Speed Queen | ||
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Post# 1085586 , Reply# 8 8/19/2020 at 07:24 (1,346 days old) by combo52 (50 Year Repair Tech Beltsville,Md) |
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Sorry To Hear About Your LG Washer Problem Hopefully it will get fixed quickly this could be fairly simple, since it is only 4 months old the factory warranty will take care of it, don't get suckered into buying an extended warranty, service personal get big spiffs for selling contracts when doing warranty calls, if they push this tell them to take the machine back and buy the machine you should have bought in the first place.
Where and when was your machine assembled ?, We are not seeing any South Korean LGs any longer most are Chinese and I understand that they started a hasty assembly in the US [ in non-union plants ] to get around the washer tariffs the US imposed on full sized FL washers.
John L. | ||
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Post# 1085608 , Reply# 9 8/19/2020 at 10:51 (1,346 days old) by GELaundry4ever (Nacogdoches, TX, USA) |
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could it be the pancake motor? | ||
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Post# 1085624 , Reply# 10 8/19/2020 at 12:17 (1,346 days old) by petek (Ontari ari ari O ) |
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Made in Vietnam of all places.
The service does suck.. Here I have to wait up to 48 hours to find out if I'm even going to get a service call in two weeks. With my luck that will stretch out to even more Plus I have to think of mold growing in the inner basket. Obviously I've dried the inner drum and always leave the door up.. but it can happen. May have to add some bleach. The drum is spinning freely and easily like it's not even attached to anything. Does anyone have one to see if that's how there's is when it's empty.. I can't remember | ||
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Post# 1085626 , Reply# 11 8/19/2020 at 12:24 (1,346 days old) by RP2813 (Sannazay) |
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 Samsung customer service is no better, and that includes small things like cell phones. I've read enough bad experiences here about Korean manufacturers that I won't even consider any Korean appliances.
If Sears, the Generalissimo Francisco Franco of the retail world, ever leaves its death bed for the great catalog warehouse in the sky, maybe a lot fewer people will be duped into Korean products that have been badged Kenmore. Even if the Kenmore brand is sold off like Sears did with Craftsman, people may be less inclined to purchase that brand without the knowledge that Sears stands behind their products -- such as that circumstance may be these days.
I think I'll start planning for a SQ FL machine in case my Neptune develops any serious issues that are beyond my scope and parts/service are NLA. | ||
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Post# 1085681 , Reply# 13 8/19/2020 at 17:31 (1,345 days old) by ea56 (Cotati, Calif.) |
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Re: Reply #6 I have a set of very nice heavy weight bath towels from Pottery Barn. I could NOT wash those towels in the LG FL that I owned. That SOB refused to go into a spin with those towels, no matter what spin speed I selected. And I had to install water hammer protectors on the inlet faucets and it STILL would cause water hammer.
Using the extra heavy cycle was out of the question. The machine would let in about a quart of water and proceed to tumble for 24 mins. with a virtually dry load of laundry, then let in maybe 3 gals, if that of water and tumble about another 5 mins, then proceed to spin, rinse, ect. There was no way these clothes were getting clean.
I now have a basic Roper TL that I paid $399 for. Those heavy weight Pottery Barn towels wash, rinse and spin dry beautifully in 34 mins flat. No water hammer, no refusal to go into a spin and an adequate, yet not wasteful amount of water assures every load is clean, rinsed fresh.
I believe that the new FL’s are poor performers because of all the useless and seldom used cycles, making people feel like they’ve bought this incredibly sophisticated machine, when in fact most users would be better served by a machine that allowed the user to SELF SELECT the wash time and speed and spin speeds, along with the wash and rinse temps. Too much computer control of the machine with all those specialized cycles which allows the user zero control and flexibility. Let me set my own damn cycle thank you.
From now on its basic BOL for me.
Eddie | ||
| Post# 1085752 , Reply# 15 8/20/2020 at 07:34 (1,345 days old) by eurekastar (Amarillo, Texas) | ||
LG Service When I purchased my LG 3900 pair the top panels were dented in shipping, along with the front panel on the washer. One phone call to Appliances Connection and LG was right on it. All parts were in stock and they were replaced by a local technician the next week. LG also contacted me twice to ensure that the job was done to my satisfaction.
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Post# 1085788 , Reply# 16 8/20/2020 at 14:23 (1,345 days old) by SudsMaster (SF Bay Area, California) |
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| Post# 1085802 , Reply# 17 8/20/2020 at 16:43 (1,345 days old) by mark_wpduet (Lexington KY) | ||
For my Next washer
I was torn between Whirpool/MT - Electrolux or LG. I like the way the LG and Lux wash better than WP. They all have heaters which I want. After reading your LG horror story, it sounds straight out of the mid-2000s when LG was becoming mainstream and people weren't able to get service on them. I thought all that had changed and it was easy to get service on them.
I thought they were all made in SK. I had no idea other countries were involved or even that they were assembled in the USA. Hey, I know how you feel about things breaking in a row. I had a long rant here a while back about hating owning my own home. It was the refrigerator, then the HVAC needed repaired, then the water heater went out.......and something else I forget what it was. | ||
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Post# 1085811 , Reply# 18 8/20/2020 at 18:28 (1,344 days old) by littlegreeny (Milwaukee, WI) |
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Mark,
I agree I have been torn also. I like the idea of buying WP/MT because they are an iconic American company with a long history. I also like the look and features of the Electrolux. BUT what I don't like is WP/MT now have plastic inner door windows and it seems they don't spin between rinses on many cycles. The Electrolux also doesn't spin between rinses on at least the normal cycle and all other cycles the very short burst spin doesn't seem adequate.
I believe most LG washers are now assembled in the USA and their higher end models are still made in South Korea. LGs are known to be excellent rinsers and they have nice long intermediate spins. Reliability and service for the most part is excellent, at least based on my family's experience. | ||
| Post# 1085815 , Reply# 20 8/20/2020 at 18:40 (1,344 days old) by MaytagNeptune (FireAlarmTechGuy4444 on YouTube. Interlochen MI) | ||
LE Error Message | ||
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Post# 1085818 , Reply# 21 8/20/2020 at 19:07 (1,344 days old) by appnut (TX) |
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I spent the last couple of days really studying LG again. I want a washer that uses the heater for many cycles. On my current one, it uses the heater as default on allergen, whites, heavy duty, bulky/bedding, and also cotton sheets (which is whites without extra rinse an calls for warm water. And with every one of those cycles I can select sanitize temperature. And I can also select steam option, which gradually heats wash water from cool to warm for warm wash and from warm to hot, allergene, or sanitize temps. My Normal cycle is the energy star designated cycle and with steam option it only heats as hot as 120 degrees. And none of these cycles have specified weight limits and it just gauls me that's not the case with LG front loaders. LG says white loads should be limited to 15 pounds. Most load I do on my whites cycle are well beyond that amount. I've also started using my Precision Disepnse for A YEAR AND A HALF. It automatically adjust dosage basedupon how hard you water is as well as cycle, soil level, and load size. The new LG WM4500, you have to set the dispenser for what you believe is your average load. Then if you run a load that's smaller or much larger, then the user has to make adjustments. Plus my Whirlpool has fan fresh that circulates air to keep from mold forming when I cannot get to the load for up to 18 hours. To say I'm spoiled by the flexibility and command I have over my laundry and the flexibility is an understatement and LG doesn't come close to that. I'm appalled LG doesn't offer hotter temps or steam for their towels cycle nor for their perm press cycle. I have that ability on my machine for those cycles too. And I like Turbowash by LG. But ... Current Whirlpools/Maytags still offer all this flexibility. I have demanding laundry issues at times and my washer is the only washer I've ever owned that is so impressive. I learned to do laundry when I was young by the Lady Kenmore/Whirlpool way and that holds the standard for me how to do laundry to this day.
If I had an LG, the only cycle I would use was whites and adjust temp and speeds possibly Bulky/Bedding and Heavy Duty to get the heater supplement. Their new AI-enabled models specify tumble patterns are altered based upon what it senses for the type of load it has in it on Normal (but not heavy soil level) and Whites. | ||
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Post# 1085819 , Reply# 22 8/20/2020 at 19:08 (1,344 days old) by petek (Ontari ari ari O ) |
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It will be fixed, it's still in it's warranty. I'm pissed off that it may take weeks, covid or not, it's not acceptable. Two authorized service repair places in an area of near half a million people . Costs must be too high in So. Korea, that's probably why they moved production to Vietnam to keep profits up.
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Post# 1085838 , Reply# 23 8/20/2020 at 21:25 (1,344 days old) by SudsMaster (SF Bay Area, California) |
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Post# 1085953 , Reply# 24 8/21/2020 at 21:16 (1,343 days old) by petek (Ontari ari ari O ) |
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Things may be looking up. I called LG again today after not hearing back and managed to get them to get me an appointment for this Monday. However the repair place being 60 miles away I had my doubts and called the said repair place myself after hanging up with LG... Glad I did because they said they only come here on Tues and Thurs and so they booked me in for Tuesday. Saying they would call in the morning etc etc , I told them that no matter what, if I miss the call, I will be here all day and they are to show up.. I also ask them to make a note to whomever is coming that I have gone through all the proscribed fixes per the manual and by LG, and that drum is spinning freely , just in case that means anything.. Still in all , my bets are the repair person shows up and will "have to order a part" That seems to be the way things go these days..but ya never know..... hope I have not jinxed it now. Fingers crossed. | ||
| Post# 1085957 , Reply# 25 8/21/2020 at 22:01 (1,343 days old) by mark_wpduet (Lexington KY) | ||
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Order part then come back!
Yep - first trip is never usually the trip where it gets fixed.
I think it was the 2nd year of owning my duet that the board went out. At that time, he wasn't sure what the problem was because it was F/DL...he figured it was the door latch, since that's what the code means, only, it was NOT the door latch because he came first trip, ordered a new door latch, came back days later, installed it......Same same same. Make another appointment and it's the control board (I can't remember which one) but once he put that new board in, nothing has gone wrong since. The thing with me is that I was able to use my washer throughout the oreal. If it threw an error, I would just hit the top of it hard with fist and it would work for a few loads until it did it again. It's so funny becuase I remember thinking that my washer is a lemon and is going to give me trouble and I regretted buying it. But after that, now almost 16 years, nothing has gone wrong. LOL | ||
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