You need to have the electrician replace the cord and the outlet at the same time if either shows any damage.

Maytag WILL NOT cover the cord, the dryer did not come from the factory with a cord on it the installer added the cord and if it burned up it is likely the outlet caused the problem, don't waste your time waiting for them to fix this, get the electrical back there.

John L.

A dryer cord is simple to replace and requires very little skill.  Just go to a home improvement store and purchase a new one.  The only tool you need is a screw driver.

If the cord is burned be sure they change the outlet again which the MT tech probably will not do, this is either a job for an electrician or a good DIY person.  John L.

Post a picture of the damaged cord if possible.

John L.

The outlet MUST also be changed or the new cord and plug will likely fail again.

John L.

Its hard to tell whether the outlet or a defective cord caused this problem, in general the outlet is more likely to cause this problem because the field installed wires that attach to the outlet are often not done well.

Reply #14, WOW, apparently service techs are just as bad in Canada as the US,

Any tech that is going to work on an electric dryer with a burned cord and does not show up with this very standard part is wasting everybody's time. [ the master electrical should have also replaced this damaged cord ]

This dryer does not need a thermal fuse, a new heating element much less a control board, I would not let the tech change any of these parts, taking the dryer apart and changing these parts might lead to problems later, they are likely bilking WP for a lot of parts they can sell to others or are just plain stupid.

 [Note the cord was not improperly installed on the dryer, if it was improperly installed it would have failed at the terminal block]

We see this type of service problem all too often, The Master Electrician should have changed the outlet and cord, this problem should not have involved Maytag it is not their fault in any possible way.

John L.

There is NOTHING WRONG with your MTD, At this point I would go buy a new cord and install it yourself, this is getting ridicules !!!!

 The electrician should have done this, can you use a screw driver ?,  There are instructions that came with the dryer how to install a cord, have your Mom do it even.

If not get the electrician back to finish the job, I would not let the idiot MT servicer touch your new dryer.

John L.

Unless I’m missing something, isn’t the video in reply #33 a great example of how NOT to do it?  It appears to my untrained eye that the dryer would be left dangerously ungrounded if wired as shown in Whirlpool’s video. Shouldn’t the dryer’s white grounding wire be removed from the green screw and attached to the middle terminal block (combined ground & neutral) when using an older-style 3-wire cord?

In any case, the OP is in Canada and has a 4-wire cord (I’m not even sure if 3-wire was ever used for dryers in Canada). 

It seems as though the most logical course of action would be to replace the wall receptacle and the dryer cord.  I see no reason to suspect any kind of fault with the dryer itself at this stage. 

Hi Pierre, your electrician is an idiot also, If he can't change a dryer cord get a different electrician.

Reply #29, Hi Matt, A defective dryer CAN NOT cause the plug and receptacle to fail, If voltage is low the heater amp draw goes DOWN not up, The 4 amp motor could possibility go up to about 5 amps with low voltage but then the motors overload will cut the motor off long before it burns up a 30 amp cord-set.

There is no possible failure of an electric dryer that will cause power draw to go up, and if it does one of the 3 internal fuses or overheat devices will cut off the heater or motor, and if that does not happen and the dryer was drawing more than the30 amps that the cord and outlet is rated for the homes 30 amp breaker will shut it down before it could damage an outlet or cord.

I have been working with these systems all my working life.

This whole problem was caused by a poorly installed outlet or possibility a poorly made cord, nothing more and nothing less.

John L.

Looking at this again, I think the video was correct and my understanding of the video was wrong.

I think the white wire is the neutral that is in fact supposed to be connected to the green ground screw (i.e. to the metal frame) as a way of grounding the dryer via the neutral wire. Whereas with a 4-wire connection, this white wire is not actually needed and is therefore screwed to the terminal block’s neutral as a way of safely stowing it neatly somewhere in case it is needed in the future. 

Still, this is off topic really.