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Thread Number: 90251
/ Tag: Modern Automatic Washers
Where could I get a Miele W1 washer service manual or information? |
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Post# 1148231 , Reply# 1 5/7/2022 at 18:23 (986 days old) by Launderess  (Quiet Please, There´s a Lady on Stage) |
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Service manuals for older Miele washer and dryers are out there on internet. Haven't seen anything for W1 nor T1, then again wasn't looking very hard.
Miele tends to keep such material close, only allowing their trained certified techs access. Even service manuals for older washers and dryers aren't exactly fully detailed. That tells me there is more likely accessed via those laptop computers Miele techs carry with them on call outs. Some members from Europe may be able to assist. Not to be a Captain Obvious, but have you reached out to Miele customer/tech support? | ||
| Post# 1148232 , Reply# 2 5/7/2022 at 18:31 (986 days old) by richnz (New Zealand) | ||
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Has it always been like this? Is it that the programs are all off because the rotary section behind physically shifted by 2? Does image 2 show a Delicates cycle, where you cannot select Hot+? How old is this machine? Richard | ||
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Post# 1148248 , Reply# 5 5/7/2022 at 21:33 (986 days old) by henene4 (Heidenheim a.d. Brenz (Germany)) |
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Found it fliphtml5.com/jknmy/kxha/basic... Downloaded it from there, the sife appears to be safe. | ||
| Post# 1148250 , Reply# 6 5/7/2022 at 22:13 (985 days old) by 37Saratoga (Gatineau) | ||
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Service manual.. OK< well, that's a start. I'll check it out, Thanks. | ||
| Post# 1148267 , Reply# 8 5/8/2022 at 02:47 (985 days old) by richnz (New Zealand) | ||
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What happens in Extra white? How long is that cycle? | ||
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Post# 1148268 , Reply# 9 5/8/2022 at 04:55 (985 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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On this side of pond Miele does not give out direct contact information of their techs.
OP should just reach out to Miele tech/customer support via telephone or email. Miele CSR may give insight, help diagnose and clear problem, but odds are they won't. In which case a service call out will need to be arranged. Best case scenario OP touched something he shouldn't while moving washer and tech will know how to reset. It shouldn't involve making a second call. This would be the most costly solution, but effective. OTOH OP can just continue researching ways to undo what was done himself. | ||
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Post# 1148328 , Reply# 12 5/8/2022 at 21:02 (985 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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Miele call out charges are between $200 to $300 Canadian dollars. Good news is they credit that sum towards any repairs which need doing.
OTOH if it's just a matter of a simple fix that does not require parts and or return visit, you may luck out and tech won't charge anything. Unless armed with proper service/tech manual it's finding out issue and correcting will be difficult to impossible. Reach out to Miele tech/customer support, explain issue and see if they will offer any assistance that way. If only recourse is to book a call out you'll have to decide if it's worth it or not. | ||
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Post# 1148435 , Reply# 14 5/10/2022 at 20:01 (983 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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Was afraid of that happening...
Down south Miele USA no longer provides any sort of tech support via telephone or email. Best one can manage is perhaps obtaining parts diagrams/lists and schematics. But assistance with diagnosing issues and or installing parts is no longer provided, period. You can search archives of this forum to read more about that matter from oneself and others.
IIRC yes, that is way with all European laundry appliances nowadays (probably others as well); obtaining and installing mother/control board is one thing, but the thing must be programmed by a tech onsite to suit. That requires a laptop or other device with proper connection and apps. Miele isn't going to allow anyone outside of their own or certified tech access to the apps for sure. Obviously cannot say for sure since wasn't there, but don't believe simply moving washer seriously damaged control board. But then again you won't know for sure unless or if you have Miele come out and do onsite diagnosis. Fair warning from one who owns Miele appliances, nothing from that lot is cheap, and dealing with Miele is often maddening. No offence to our German members or those with ancestry, but Miele North America seems to embody some of the worst Teutonic traits. Everything is always the customer's fault because otherwise machine "cannot" be doing *that*. Customer used incorrect amount or or wrong detergent, customer is too ignorant to understand finer points of great German engineering. When Miele finally does send a tech out (don't hold your breath waiting for that event to occur in less than one or two weeks), and confirms yes, appliance indeed is doing what was said, then fun begins. If tech does not have part or parts in his inventory they must be ordered from main distribution center (in USA that's Princeton, NJ). Heaven help if parts aren't in stock their either as things will need to be ordered from Germany. Thus it could be one, two, three weeks or more until tech has required part or parts. Once that happens another call out must be booked which again could be one, two or whatever weeks away. While all this is going on if appliance is not operable, you're left with a very expensive brick. Oh and unless repairs are covered under warranty retting that "brick" back into service won't be cheap either. www.whitegoodshelp.co.uk/... Certain repairs such as shock replacement and others are pretty straight forward. If one has skills, proper tools and equipment, time and knows what one is doing, things aren't usually a problem. Anything that involves electronics, programming, or similar OTOH will likely be another story. Miele appliances are often sold for very little money or just given away because current owner doesn't want to pay what is needed for repair. This poor soul spent three months in Miele repair hell dealing with a motherboard replacement issue. | ||
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Post# 1148436 , Reply# 15 5/10/2022 at 20:05 (983 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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Post# 1148456 , Reply# 17 5/10/2022 at 22:43 (982 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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"Think of Peugeot or Renault for cars..."
Same could be said of Mercedes-Benz and BMW with maybe Audi, Range/Land Rover and few others from Europe thrown in as well.
Joke among American car lovers is that for all the status and prestige of say a MB, darn thing will spend more days in shop than on road or even one's garage. *LOL* As for appliances, Miele's big worry is they are a private family owned firm who never has invested in North American plants. Everything related to Miele appliances including machines themselves must come from Germany. Because of Miele's proprietary nature of doing business independent repair persons often don't want anything to do with them. Nor does Miele have anywhere near enough qualified and trained techs to cover either Canada or USA, both large places with lots of territory to cover. In many ways Miele is rather like MB or BMW. They appear to feel that people should put up with what they consider minor annoyances because "it's a Miele"! Sod that! People have spent tens of thousands kitting their kitchen and laundry areas with Miele appliances. Only to have range, refrigerator, washing machine, dishwasher or whatever promptly malfunction. Miele's answer is have some poor housewife or whoever wait two to three weeks for a tech to come out and diagnose issue, then another equal period of time (or longer) to get parts and tech to return and fix machine. What's a household to do in meantime for laundry, cooking, keeping food cold? Miele appliances are wonderful, true golden standard of German engineering, and when they work are flawless. If that's up one's street and are willing to put up with various annoyances when they creep up, fine. Others don't have that kind of time nor patience. Have seen new Miele W1 washers and T1 heat pump dryers barely one year old being sold for very little money, or just given away free to a anyone that cares to bother. This or owner will say "needs $xxx part, but otherwise works fine...". | ||
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Post# 1148491 , Reply# 19 5/11/2022 at 15:12 (982 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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Should have been more clear, meant to say have seen various Miele washers and dryers needing a part being offered, not W1 or T1.
Did see someone in Boston area giving away a T1 dryer on Craigslist, they didn't say why, but it was new and in perfect working order. Saw a Miele washer (not sure of model) going for very little money that needed a new motherboard. Seller was including that NIB part with washer. | ||
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Post# 1148638 , Reply# 22 5/13/2022 at 13:19 (980 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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"They said there isn't a Miele repair service available in our area but there are two independent ex-Miele techs who come into town once in a while..."
Now you know why Miele appliances aren't hugely popular outside of certain areas both USA and Canada. Imagine paying over one thousand dollars for a washing machine, it promptly has issues, and you're told by Miele it could be several weeks before anyone even comes out to look. Best of luck! Do keep us posted! | ||
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