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Thread Number: 94295
/ Tag: Modern Automatic Washers
My 2 year old Maytag commerical agitator top loader broke down. Warranty questions |
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| Post# 1189835 , Reply# 1 9/11/2023 at 23:06 by qsd-dan (West) | ||
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Post# 1189840 , Reply# 2 9/12/2023 at 01:23 by DADoES  (TX, U.S. of A.) |
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 Five years warranty on the motor means only the motor. Transmission/gearbox not included, it's a separate part. May not be a shift actuator problem, examination is required to confirm. The actuator shifts the mechanism between agitation and spin. It's not doing either in your video ... the actuator may be stuck between modes but some gear-grinding type of noises may occur from the drive pulley in that case. Did you notice any such noises at any time while the problem was developing? Note that the rinse "cycle" performs both spin and agitation. Presumably if it's not agitating during wash then it's also not agitating for rinse. Apparently it does spin? Note also that the basket isn't forcibly driven during agitation (wash or rinse). It rotates passively/sympathetically opposite of the agitator movement due to the design of the transmission/gearbox. | ||
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Post# 1189843 , Reply# 3 9/12/2023 at 07:22 by combo52 (50 Year Repair Tech Beltsville,Md) |
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Check your warranty papers that came with the machine some of these machines especially those sold through independent dealers had a five year parts and labor warranty.
In any case, get the dealer to look at it and if it’s a serious issue go after whirlpool they may give you some satisfaction, it may well just be a bad lid switch to they have not had much trouble with the shift actuators on the commercial versions. It has a different one. John | ||
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Post# 1189850 , Reply# 4 9/12/2023 at 09:04 by RyneR1988 (Indianapolis) |
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Reply #2
"the actuator may be stuck between modes"
When my VMW machine died in early 2022, the tech we called determined it was likely the gearbox that had failed without even looking at the machine so advised us not to try to fix it. However, knowing what I know now I would have asked him further questions because the symptoms the machine was exhibiting actually point to a broken shift actuator, or so it would seem. Washer had drained but it had failed to continue to spin and was making a buzzing noise...sounded exactly like the transition sound between cycles except stuck there. Wonder if it would have been worth it to try to fix the machine after all, not that it matters much now because it's long gone. Ryne | ||
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Post# 1189973 , Reply# 7 9/13/2023 at 21:21 by DADoES (TX, U.S. of A.) |
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This link is to a .pdf of the warranty via Maytag's website. MVWP575GW Warranty Says five years parts/labor on the entire machine. Additional five years (sixth through tenth years) on the drive motor and stainless steel wash basket (only parts, labor not covered). Note that the wash basket is not the outer tub, which is plastic and covered by the initial five-years warranty. The serial number is coded for year and month of manufacture which helps confirm warranty coverage, although that doesn't reflect your precise purchase date and the terms state that proof of purchase / dealer's name is required. Surely you can get that information from the dealer being that they're local to you and it was only two years ago. Are they an authorized servicer? They should be able to do the repair if so without you having to call Maytag directly. | ||
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Post# 1190090 , Reply# 11 9/16/2023 at 09:07 by DADoES (TX, U.S. of A.) |
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Screen capture (rotated) from start of the video. Appears to be extensive rusting at the bleach dispenser, some on lower edge of the lid, and apparently on the top at the left outside the loading area. Rusting around the bleach dispenser funnel is very common but that much in 2 years is astonishing and tragic.
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Post# 1190098 , Reply# 12 9/16/2023 at 12:46 by ea56 (Cotati, Calif.) |
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OMG! Glenn tragic is an understatement! How could anyone let their washing machine get into this condition in just two years? In my 72 years I’ve never seen anything like this. No telling what the rest of the inside of the machine must look like.
My Roper is 4 years old and there is ZERO rust anywhere. After every use I wipe it down and then leave the lid open so it can dry out thoroughly. It only takes about 30 seconds. Eddie
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Post# 1190102 , Reply# 13 9/16/2023 at 16:48 by combo52 (50 Year Repair Tech Beltsville,Md) |
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Rust around chlorine bleach dispensers
This comes from pouring the bleach in the dispenser in a careless manner, and not rinsing the bleach into the dispenser or cleaning up around the dispenser.
There will be no other harm to the washer anywhere from this, once the bleach gets into the tub, it’s quickly diluted, and there will be no damage or harm in the rest of the machine unless incredibly large quantities are being used. It’s very common to see this type of rust on all washing machines that have bleach dispensers. It’s really not nice to chastise people for the way they take care of their machines when they come here for advice. John | ||
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Post# 1190106 , Reply# 14 9/16/2023 at 17:50 by ea56 (Cotati, Calif.) |
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“It’s very common to see this type of rust on all washing machines that have bleach dispensers.”
John, I realize that you see lots of washing machines day in and day out in the course of your work. But I can’t believe that rust of this degree around a bleach dispenser is common. I will agree that it may be common to see some minor amount of rust around a bleach dispenser due to careless pouring of the bleach and failing to wipe up the excess, but the amount of rust in this picture is simply amazing! Just loading the tub would probably result in the transfer of this rust to the laundry and stain it. I wasn’t meaning to chastise the OP. However this amount of rust in IMO is indicative of neglect of the appliance. I suppose everyone has different standards of appliance maintenance. I’ve owned 23 washing machines since ‘72, some of them used when I got them and NONE of them ever had rust like this and neither did any of the washing machines that my Mom and the rest of BOTH sides of my family owned. Eddie | ||
| Post# 1190118 , Reply# 15 9/16/2023 at 21:20 by chetlaham (United States) | ||
Obscene Rust I wouldn't be so quick to blame the OP. I am very casual and careless with my 2013 Speed Queen- I never wipe up splash or spills- and the amount of rust on my machine is minimal in comparison. I personally would pin the blame on Whirlpool's quality more than the user. There are many, many folks whom splash, spill and not wipe afterwards. | ||
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Post# 1190130 , Reply# 17 9/17/2023 at 09:16 by ea56 (Cotati, Calif.) |
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“In general, THIS rust is NOT a quality issue...”
Very well stated PinkPower4! In post #15 its stated that Whirlpool’s lack of quality is responsible for spilled bleach causing the rust in the photo of post #11, a 2 year old machine. Well, in post #12 I posted a photo of my 4+ year old Roper, also a Whirlpool product, which is also the BOL model and there is NO rust!. That’s because when I use bleach once a week or more, I, like you CAREFULLY pour the LCB into the dispenser and then pour about 1/4 cup of water into the dispenser afterwords to rinse it and wipe all the adjacent surfaces too, just for good measure. Careful use and maintenance of ANY appliance will assure a longer life. If I’m not mistaken most, if not all owners manuals for washing machines tell the owners to wipe off any spilled LBC too! Plus, leaving spilled LCB on the top of the washer is just inviting the transfer of LCB to some colored article of clothing thereby ruining it too! The only washers that commonly have rust around the LCB dispenser belong to careless owners. If the shoe fits, wear it. Eddie This post was last edited 09/17/2023 at 12:49 | ||
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Post# 1190144 , Reply# 18 9/17/2023 at 14:05 by DADoES (TX, U.S. of A.) |
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I didn't in Reply #11 direct blame for the rusting at the OP. My unstated thought at the time was toward materials/build quality. This is one of my machines which is 14 years. It has the tragedy of plastic for the top deck and lid. LOL. Pumice says the "tub won't spin during the wash cycle" (which I interpret as referring to indexing during agitation) and "tub spins during the rinse cycle" (which I interpret to mean extraction between wash and rinse), but no direct statement whether it spins during the Final Spin period (presumably it does and the clothes are not dripping-wet at the end). Also no mention of fault codes during operation, or clarification whether agitation does/does not occur during the Rinse period (presumably it does not, be really odd if it does!). The transmission/gear box surely could be bad regards to no agitation.
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| Post# 1190193 , Reply# 19 9/18/2023 at 00:23 by chetlaham (United States) | ||
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My apology My apologies- I was thinking of Eddie's reply, but it has now been clarified the intent was not to blame the OP. I apologies for coming across as making the accusation that everyone was chastising the OP. I think we all more or less have the same opinion that build quality is playing a role in said rust.
I lay in the far out field where I personally believe that washers ought to withstand a very wide margin of user care, up to abuse, without showing any signs of it. I feel that washers ought to be indestructible, lasting for decades, while still looking like new at the end of their useful service expectancy. This is a topic I am very passionate about so that much rust in two years evokes a lot of emotion in me, not directed at anyone in this thread. Whirlpool on the other hand- lol.
BTW, I like what Fisher and Paykal has going. | ||
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