Thread Number: 95018  /  Tag: Modern Automatic Washers
Speed Queen Becoming More Mainstream?
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Post# 1196613   1/6/2024 at 19:04 by chetlaham (United States)        

chetlaham's profile picture
I came across another major retailer carrying Speed Queen:

www.pcrichard.com/speed-q...

If the trend continues soon Lowes, Home Depot, Menards, JCPenney might follow. This could be a big boost for sales and ultimately foster real competition. Whirlpool would finally be forced to improve their product line. Played right this could improve appliance quality more than anything else in the last 40 years.





Post# 1196619 , Reply# 1   1/6/2024 at 20:33 by GELaundry4ever (Nacogdoches, TX, USA)        
to chetlaham

I'm curious about that too, especially considering the Texas Edition washer they're coming out with soon. How will it agitate? Will it agitate like Whirlpool/Maytag/GE of the past? I want to know. What are the chances it will have a dual action agitator?

Post# 1196622 , Reply# 2   1/6/2024 at 20:48 by chetlaham (United States)        

chetlaham's profile picture
I'm still wondering if the Texas version is going to be a real thing. I honestly want them to keep the current versions while people buy more of them. The current versions of tested and proven and sold in mass will be a wake up call for everyone in the business.

Post# 1196624 , Reply# 3   1/6/2024 at 20:51 by GELaundry4ever (Nacogdoches, TX, USA)        
speed queen

So am I. I'm curious about what cycles it has, what it sounds and looks like, and how well it performs on heavy dirty loads. If I ever get one, I'd use heavy duty cycle for all my laundry since I don't have any delicate or very little permanent press. The vast majority of my clothes are sturdy cottons. Matter of fact, that's the vast majority of my laundry.

Post# 1196626 , Reply# 4   1/6/2024 at 21:12 by DaveAMKrayoGuy (Oak Park, MI)        

daveamkrayoguy's profile picture

Well, I'm happy enough with my Maytag that I'd just bought even with the way it's made compared to how old school most of those Speed Queens look... Looks great in gray, as I don't think those dispensers mine and the other washers have look that good in white...

 

And I'm just used to and getting the hang of how mine is working--though I miss an actual timer that will tell me how much time is left in the cycle, making me like my dryer (which I like the white I could only get it in) a bit more for...

 

 

 

-- Dave


Post# 1196636 , Reply# 5   1/6/2024 at 23:31 by panasonicvac (Northern Utah)        
There's no new Texas washer

panasonicvac's profile picture
SQ is not releasing new models out anytime soon, I was told by a rep this week. Whatever you've been hearing was misinformation or false news.

Post# 1196642 , Reply# 6   1/7/2024 at 00:32 by chetlaham (United States)        
New Models

chetlaham's profile picture
Phew! The tried and true will built customer and brand loyalty.


My wildest dream is 2/3+ of all washer sales shifting to Speed Queen. Eventually Whirlpool, LG and Electrolux will follow with competing warranties and redesigned platforms.

It was Whirlpool that managed to literally sale 9 out of every 10 washers in the 90s. Now I hope Speed Queen can do that same.


Post# 1196643 , Reply# 7   1/7/2024 at 00:56 by GELaundry4ever (Nacogdoches, TX, USA)        
new models

PHEW!!!! What a relief! There's no telling what would happen if they did. Probably cheapen everything which Speed Queen would hate to have to do.

Post# 1196646 , Reply# 8   1/7/2024 at 01:08 by chetlaham (United States)        

chetlaham's profile picture
Oh, everything would have been worse. It would have been the Maytag Atlantis/Neptune/Herrin/Performa all over again. Giant tubs, lots of features, great looks, with epic cheap-osity and expensive breakdowns within 5 years to compliment it.

If it ain't broken don't try and fix it.


Post# 1196663 , Reply# 9   1/7/2024 at 13:28 by GELaundry4ever (Nacogdoches, TX, USA)        
agitation

Chet, let's not forget about what the agitation would've been like as well as the agitator. They could've been forced to go to that stupid short/fast stroke agitation due to consumer pressure and fall for stupid people. When I say stupid people, we are talking about the average consumer. When Whirlpool did that short/fast agitation, they perfected it with their craft. That's just my opinion. Speed Queen could've copied what most everybody else and GE did. Or, they could've copied WCI/Frigidaire.

Post# 1196665 , Reply# 10   1/7/2024 at 13:52 by chetlaham (United States)        

chetlaham's profile picture
My guess is they would've dropped the transmission and used a VFD motor even if the agi was separate from the tub. Better than the TR series for sure cleaning wise, but not without being a totally new design with its risks.

Right now customers can choose:

1) TC series for heavily soiled work clothes

2) TC series for those working in offices

3) Front Load for Pet Hair, Luxury and energy savings.

3 bullet proof product lines to establish a loyal customer base.


Post# 1196666 , Reply# 11   1/7/2024 at 14:43 by chetlaham (United States)        
In Store Training

chetlaham's profile picture
I also think Speed Queen should invest in in-store training. I remember when I was purchasing my Speed Queen from a local dealer in 2013 the guy seemed very optimistic about Speed Queen. He told me about how the machine was made with more metal than others and built like older machines, ect. The advantages gained of it being a compact machine (even though I don't view it as a compact machine). I just nodded as he was preaching to the choir. To those buying who don't know the benefits of Speed Queen, this can be a very powerful way at getting the word out about Speed Queen's performance.

Sears did this extensively and it worked. All other makes and models were treated as introductory decoys with the advantages of a MOL or TOL Kenmore explained and how customers were always happier with Kenmore. And they were, at the time Kenmore was the best overall.


Post# 1196673 , Reply# 12   1/7/2024 at 16:45 by Maytag85 (Sean A806)        

maytag85's profile picture
Wouldn’t necessarily say Speed Queen is becoming more mainstream, but are becoming more and more known since people are getting fed up with the crap Whirlpool, GE, Frigidaire/Electrolux, Samsung, LG, many others have been making for the past 15 to 16 years. Speed Queen doesn’t spend any money on marketing, they let their products market and sell themselves.

If Speed Queen were to sell in a big box store, they’d probably would be the only machines that would sell since it would remind people of how their Maytag Dependable Care was built over 20 years ago. They certainly would be more expensive compared to the competition, but some buyers could justify spending more on something that’s got the build quality from something of a bygone era.


Post# 1196674 , Reply# 13   1/7/2024 at 17:05 by GELaundry4ever (Nacogdoches, TX, USA)        
agitation sounds

Can you imagine what the agitation sounds like and they had a dual-action agitator? I could picture them agitating at 140 SPM.

Post# 1196676 , Reply# 14   1/7/2024 at 17:08 by chetlaham (United States)        

chetlaham's profile picture
Speed Queen should make a TC version with a DA agitator. More clothes would fit, and its what people remember so more sales.

@Sean: You said it. If these machines were sold in big box stores sales would explode. People yearn for solid machines however ease of availability is the barrier.


Post# 1196677 , Reply# 15   1/7/2024 at 17:11 by chetlaham (United States)        
Also...

chetlaham's profile picture
Give a steep discount to the sales associates. Let them try a Speed Queen of their choosing. Then they can tell the customers "I have this at home" while being able to genuinely share their positive experiences. In stores I've heard many times "what would you buy" or "what would you use". If the answer is Speed Queen that means a secure sale.

Post# 1196682 , Reply# 16   1/7/2024 at 18:52 by qsd-dan (West)        

qsd-dan's profile picture
Whirlpools DA agitator probably wouldn't work well with their 210 arc agitation. The Maytag load sensor would probably work better but both of those agitators are designed with fast action (mainly 90 degree arc) agitation.

Speed Queen really should add a filter in the agitator barrel like Maytag did. If designed correctly, it would be superior to the Pet Pro line and eat up Whirlpools competition for filtering out pet hair. Even better, make that agitator backwards compatible with older models.


Post# 1196683 , Reply# 17   1/7/2024 at 19:05 by chetlaham (United States)        

chetlaham's profile picture
Is the Load sense agitator still protected by patents? If not Speed Queen should certainly try it. Good point about the barrel filter. Or better yet a circulating pump with filter pan ;) Speed Queen is at the cusp of becoming a major player in the residential laundry industry. They've just got to play it right.

Remember- quality alone is not enough. You need a lime light. Lime lights are what grant validity- they tell the bulk of the masses that any product, idea, concept or service is worthy of veneration.


Post# 1196685 , Reply# 18   1/7/2024 at 19:18 by qsd-dan (West)        

qsd-dan's profile picture
For Speed Queen to really shine, they need to go back to their pre 2018 setup which was very flexible. The TC5 layout is far too restrictive for my tastes, as well as others.

Post# 1196688 , Reply# 19   1/7/2024 at 20:21 by chetlaham (United States)        
They've got you covered!

chetlaham's profile picture
Dan relax, they know you :)


www.pcrichard.com/speed-q...


Several models up and down from this one, including a BOL Galaxy version, will get Speed Queen into more homes.


Post# 1196690 , Reply# 20   1/7/2024 at 20:34 by GELaundry4ever (Nacogdoches, TX, USA)        
Speed Queen Laundry

Maybe Speed Queen can eat GE up for breakfast like blueberry pancakes. Perhaps they can use a 105° arc of agitation at 140 strokes per minute.

Post# 1196691 , Reply# 21   1/7/2024 at 20:53 by chetlaham (United States)        

chetlaham's profile picture
Not a bad idea- though that would require a transmission redesign- which Speed Queen might use as an opportunity to cheapen rather than improve. The current transmission is absolutely huge. I'd hate to see it get smaller. Also long stroke would in theory drive more water through a circulation/filtration system built into the agi.




Post# 1196697 , Reply# 22   1/7/2024 at 23:28 by GELaundry4ever (Nacogdoches, TX, USA)        
speed queen transmission

I wish I could see a Speed Queen transmission up close and personal. Also, I think they have to switch to a 90w gear oil if they had to either make the transmission narrow or more shallow, or make it smaller. How many strokes per minute do you their transmissions could go with a dual action agitator if they were forced to? I have a feeling the transmission does the woo-woo noise during agitation. If they switched by force, it could do that chunka chunka sound.

Post# 1196702 , Reply# 23   1/8/2024 at 00:21 by chetlaham (United States)        

chetlaham's profile picture
Knocking on wood, I wish I could see a Speed Queen Transmission up close in personal as well. There is a lot to marvel at, few washer transmissions come close. But other than videos and seeing mine while put together I'd love take a Speed Queen transmission apart.

It would be nice of Speed Queen did marketing and actually had a cutaway or transparent transmission on the sales room floor. Maytag and even Whirlpool had various technical props over the years.

I think they could make a dual action agi with their current 210* stroke. I can't think of a setback once everything is taken into account.


Post# 1196703 , Reply# 24   1/8/2024 at 02:07 by GELaundry4ever (Nacogdoches, TX, USA)        
transmissions

So how many gears did Speed Queen compared to Whirlpool, Maytag and GE have in their transmissions? It would be interesting to see how thick Speed Queen Laundry oil is.

Post# 1196710 , Reply# 25   1/8/2024 at 06:01 by combo52 (50 Year Repair Tech Beltsville,Md)        
What a totally useless thread

combo52's profile picture
Chat you and Jerome should just get a room you could sit there and make up stuff all night and talk appliances.

Only post four and five are accurate, host 12 and 16 have some accuracy.

Sean, Speed Queen does not sell in big box store. However, there are hundreds of stores all over the country that have all the mainstream brands in them and Speed Queen and Speed Queen is not tearing up the competition. They are selling well, Speed Queen does spend a lot of money, promoting their products every year with advertising and in-store promotions.

Hi Dan, the dual action agitator was invented in first used on long stroke, whirlpool belt, drive machines it would work fine and either type of transmission, I don’t know what all the talk about Long stroke is almost every top loading washer built today has a very long stroke all of the impeller and pseudo agitator machines sold today have very long strokes. An agitator mounted lint filter would not work any differently on a long or short stroke design as long as the clothing is moving in the water is turning over in general it would work better with a quick short stroke because there’s better turnover.

John.



Post# 1196711 , Reply# 26   1/8/2024 at 06:45 by GELaundry4ever (Nacogdoches, TX, USA)        
to maytag85

I agree with your statement. People need to understand that water is what cleans your clothes, along with aggressive agitation. You need warm or hot water. Also, the machine needs to be built tough and have a real suspension system. No wonder why people are fed up with most stupid mainstream brand machines. They have a puny suspension.

Post# 1196715 , Reply# 27   1/8/2024 at 09:34 by DADoES (TX, U.S. of A.)        

dadoes's profile picture
 
GELaundry4Ever (quote):  I agree with your statement.  People need to understand that water is what cleans your clothes, along with aggressive agitation.
That isn't true.  Detergent enzymes and other cleaning agents work better with a soaking routine involved, aggressive agitation isn't necessary.  I routinely wash my sheets, for example, on a moderate/slower agitation with a 2-hr soak period.  The result is better than trying to shred them into rags.  Queen-size flat and fitted sheets with six pillowcases, best water level is between medium and medium-low in my IWL12.


Post# 1196718 , Reply# 28   1/8/2024 at 13:10 by panasonicvac (Northern Utah)        
I second with Glenn

panasonicvac's profile picture
Sometimes I'd soak my laundry with booster detergent if stains or bad smells aren't coming out, even without alot of water, I've had success. You don't really need to have a alot of water and an agitator just to wash a few things, this is one of the reasons why I stick with a front loader. Otherwise if I had to get a SQ top loader, either a used 2017/older mechanical models or the commercial LWNE22SP115TW01 model that I can swap the boards out and convert it to either a 8 or a 9 Series. This has been done before.

www.automaticwasher.org/c...

www.automaticwasher.org/cgi-bin/...


Post# 1196722 , Reply# 29   1/8/2024 at 14:08 by GELaundry4ever (Nacogdoches, TX, USA)        
Speed Queen Perfect Wash Approach

So could it be possible that the Speed Queen Perfect Wash approach is to basically soak clothes? That's what it seems to me, even on heavy duty and the enzymatic detergents. Let's face it. If this cleaning action is perfect, then they should've added a jacuzzi pump technology that will saturate the laundry quickly from top to bottom and the sids, even in and completely through the agitator.

Post# 1196723 , Reply# 30   1/8/2024 at 14:21 by foraloysius (Leeuwarden, Friesland, the Netherlands)        

foraloysius's profile picture
Back to basics!

To clean laundry you have four factors, time x mechanical action x temperature x chemicals. Those four factors can be changed. If you lower one of them, the others have to go up. So if you have enough detergent, a high enough temperature and a cycle that is long enough, you don't need much mechanical action i.e. agitation. It's as simple as that.


Post# 1196731 , Reply# 31   1/8/2024 at 15:58 by chetlaham (United States)        

chetlaham's profile picture
Not everyone wants to wait. All posts saying Jerome is incorrect actually vindicate him. With less time you need more aggressive agitation as by the math above. Thats where the TC series comes in. Customers have a choice while still getting the excellent reliability of Speed Queen.

Post# 1196737 , Reply# 32   1/8/2024 at 17:19 by qsd-dan (West)        
Dan relax, they know you :)

qsd-dan's profile picture
Where's the water level knob/switch?

Where are the switches for agitation and spin speeds?

Where's the option for a warm rinse?


Still too restrictive.



Post# 1196739 , Reply# 33   1/8/2024 at 17:47 by chetlaham (United States)        

chetlaham's profile picture
There is no water level switch. No warm rinse. Speeds are built into the cycles themselves.

I agree its a bit restrictive, hence why I'd like to see several timer models above and below this one.


Post# 1196796 , Reply# 34   1/9/2024 at 14:26 by panasonicvac (Northern Utah)        

panasonicvac's profile picture
This is one of the reasons why I'd prefer a used 2018/older mechanical model or a new LWNE22SP115TW01 commercial model with a 8/9 series control board, they have all of those options. Only problem is if you do get the commercial model, your warranty will voided if you swap the boards out according to my rep. But it's only has a 3 year warranty on the parts so I wouldn't worry about it too much.

Post# 1196797 , Reply# 35   1/9/2024 at 14:57 by Maytag85 (Sean A806)        

maytag85's profile picture
“Where’s the water level knob/switch?”

“Where are the switches for agitation and spin speeds?”

“Where’s the option for a warm rinse”

“Still too restrictive”

This is exactly why I prefer machines where I can set/manipulate the controls to what I want. Sometimes when I am washing a small load or just stuff that isn’t very dirty, usually will do a soak followed by a gentle wash and fast spin, no need to have it constantly go 90 mph which not only puts wear and tear on clothes, but the machine itself.

Even if the option is there for a slow spin, don’t really use it. Really only used for synthetics or things that just don’t hold much water at all.

I usually would do warm rinses on my A806 when it was in service, but only will do cold rinses in the warmer months when the ambient temperature of the cold water is warmer.


Post# 1196830 , Reply# 36   1/9/2024 at 21:52 by chetlaham (United States)        

chetlaham's profile picture
@Alex, @ Sean- would both of you say that if the Speed Queen AWN542 or a similar model with a warm rinse option was being sold today you'd buy it?

Post# 1196835 , Reply# 37   1/9/2024 at 23:17 by panasonicvac (Northern Utah)        

panasonicvac's profile picture
If I had to buy a brand new top loader today then yes I would.

Post# 1196843 , Reply# 38   1/10/2024 at 00:33 by chetlaham (United States)        

chetlaham's profile picture
Wise choice :)

I think many people feel the same. That is given more variants of Speed Queen sales would increase.


Post# 1196850 , Reply# 39   1/10/2024 at 01:42 by Maytag85 (Sean A806)        

maytag85's profile picture
If it’s got the slow pitiful first spin, no. I’ll choose a wringer washer over a Speed Queen with a first slow spin, skin is itching as I type this.

Again, this is why I like machines where I can manipulate the controls to what I want. I suspect why the Maytag A806 was popular is because the sales rep on the sales floor probably pointed out the feature where you could do a normal wash with fast spin which was probably a major selling point along with with built in prewash and soak options as well.


Post# 1196853 , Reply# 40   1/10/2024 at 03:03 by chetlaham (United States)        

chetlaham's profile picture
AWN542 does a fast first spin when both dials are set to "regular". AWN542 has an auto prewash setting and a second rinse option. A warm/warm and hot/warm option on the temp would make the machine equal to an A806.

Post# 1196861 , Reply# 41   1/10/2024 at 07:27 by GELaundry4ever (Nacogdoches, TX, USA)        
awn542

I'd get the awn542 in a heartbeat if I could. I'm so sick and tired of the stupid low speed spin and early spray rinse. As for this gentle agitation of today in the perfect wash, it is so stupid! I don't have delicate clothes, and I don't have time to wait. This is why you need brute force for most cottons and linens especially when they're dirty. Nobody can tell me otherwise.

Post# 1196876 , Reply# 42   1/10/2024 at 13:42 by Gyrafoam (Wytheville, VA)        
I wish I could share the optimism------

However, I do not believe the quality of the electronics is going to improve with volume sales.
I believe a move to mass production will signal the end for the quality of Speed Queen.
It's always about the $$$$$$$$.

Our local Lowe's no longer takes back defective large appliances even if purchased the same day.
The quality level of the appliances they sell has reached the point where it is garbage and corporate knows it.

And a warranty is worthless if it takes an "unknown" amount of time to get a part-----which may arrive defective or damaged.



Post# 1196879 , Reply# 43   1/10/2024 at 14:53 by panasonicvac (Northern Utah)        
I don't know

panasonicvac's profile picture
When Kirby for example launched their Classic 1-CR vacuum in 1970, it became a massive hit. It was so popular that they ended up building another plant in Texas to catch up on the production. Even though the Classic had it's design flaws, they've improved it later when they later released the Classic 1-CB Omega a few years later. Speed Queen could possibly still keep it's quality the same if they are going to be doing mass production just like Kirby. Maybe the improvements on electronics aren't going to help with the volume sales, I know it happened with Hoover before for example on their Insight commercial uprights which is one of the reasons why they discontinued them. But at least I'd like something that's been improved than ever before. So I guess you just never know.

Anyways with that being said here. I could care less about the warm water rinse cycle, my Kenmore 90 Series has that feature but I think I've only used it a couple times maybe. I haven't had a problem with cold water rinse although it's nice to know that I'd have the warm water rise option. But I do however care about the water selector and the spin speeds, this is one of the reasons why I'd much rather buy a SQ front loader than a SQ top loader. Preferably the commercial rear panel control models that's either mechanical or electronic. I wouldn't buy a new SQ top loader unless it has the control boards swapped out on the electronic commercial homestyle model, I wouldn't mind the warranty being voided cause I think Gyrafoam made an excellent point. I did thought about and was set to buy a TC5 until I later found out with how regulated it is:/ Still think it is a good washer though, perhaps the last good top loader that'll ever be on the market.


Post# 1196894 , Reply# 44   1/10/2024 at 18:32 by DaveAMKrayoGuy (Oak Park, MI)        

daveamkrayoguy's profile picture
Post 1196688 chetlatham:

A Galaxy model, eh?

Simple to use, no need for a lint filter and a simple but thorough cleaning black agitator...

Put that back on the market and outsell mostly all the bells & whistles machines...

As for my Pet Pro, I seldom see any pet hair, we have gui near pigs which really don't shed...

And I've been avoiding washing pet linen with excessive amounts of grass and hay which has been clogging up,our laundry tub causing flooding of our laundry room!

As for manual lint filtering, that agitator-mounted device does little of that, and lint I incidentally see in there looks too gunky for me to touch...

Yet somehow I seldom see anything like that clogging the drain or I prod it with an unbent coat hanger discarding occasionally pieces of...

I'm so used to lint filtering being done goes me really...


-- Dave


Post# 1196896 , Reply# 45   1/10/2024 at 18:37 by GELaundry4ever (Nacogdoches, TX, USA)        
to gyrafoam...

I agree with you. And I like my clothes "beaten to death". That's how you get clean clothes. Why are we now counseling the dirt out of our clothes with the so-called "perfect wash?" I mean, I've been watching washers for years and know how they should get laundry done. I want clothes turned over. If Speed Queen decides to change their minds and proceed with the Texas Edition, they need to keep their "aggressive" agitation. This whole HE washer which is "gentle" on clothes is a pure scam to me. There's no way you can get ground-in dirt out of dirty denims and cottons. In my opinion, heavy cotton and denim is the most notorious fabric for getting very dirty. That's why it's "aggressive" for a reason. This whole "high efficiency" scheme is a stupid scam! Who in their right mind washes clothes in a cup of water? That's a big reason why I choose Speed Queen Classic! I'll use nothing but heavy duty. I'm just so sick and tired of that stupid delicate spin after wash! I'm done ranting!

Post# 1196898 , Reply# 46   1/10/2024 at 18:58 by chetlaham (United States)        
mass production

chetlaham's profile picture
Would work well for everyone only if the mechanics of each machine were kept identical to the current TC-5 run. Same thickness, design, material, smelting process, ect, ect. It can be done. Whirlpool did with their wig-wags, their DDs and Maytag with their DC.


No matter what experts say, no matter what all the vocal pro modernists on here say, there is still a very large group of individuals who seek EM timer based machines. From the very basic single knob wonders to fully featured speed/temp/variable water level/prewash/soak/rinse control.



Post# 1196899 , Reply# 47   1/10/2024 at 19:10 by chetlaham (United States)        
Galaxy Speed Queen

chetlaham's profile picture
Yup, much indeed.

Single knob with a normal cycle that advances 350* around. 30 second timer increments. 16 minutes max wash time- heavy, normal, light, rinse, spin labels. Warm wash/cold rinse only. Single speed motor.


Maybe hot/warm/cold built into the knob.


Ultra basic but what a percentage of the market is actually looking for.

Built the lineup from there like Kenmore did.


Post# 1196903 , Reply# 48   1/10/2024 at 20:05 by combo52 (50 Year Repair Tech Beltsville,Md)        
Hooray for Lowe’s

combo52's profile picture
Reply number 42, that’s wonderful of Lowe’s is not taking back appliances, nobody should be taking back appliances today. The quality is so high, not one and three or 400 appliances is defective when it’s taken out of the box and hooked up.

This stupidity of taking back appliances that people claim don’t work properly when they really bought the wrong thing or didn’t hook it up correctly is causing the appliance industry make the machines cheaper and cheaper so they can absorb the losses that this nonsense causes.

The whole mentality of taking back a major Appliance just gives the impression that they’re cheap and unrepairable, do you think a car dealer would ever take back a car that has a problem.

In working with Speed Queen for 15 years, I can’t point to one single place where they’ve saved a penny where they have cheap in the machine in the slightest way, in fact, they continue to make them better and better, and make the warranties longer and longer.

I will challenge anybody to point to a place where Speed Queen has saved money in the last 15 years by cheapening The machine that they’re selling now compared to what they were selling 10 or 15 years ago.

John


Post# 1196908 , Reply# 49   1/10/2024 at 23:08 by chetlaham (United States)        
^^ Contradiction

chetlaham's profile picture
Well reply 48... that is a big contradiction... which is not even the root of the problem. On one hand you claim appliance quality is higher today, yet one sentence later admit appliances are getting cheaper and cheaper? Hmmm...


Consumers return appliances because they suck at executing their most basic task. Washers don't wash clothes, dishwasher don't wash or dry dishes, dryers don't dry, refrigerators don't preserve food, ovens don't cook, microwaves don't reheat, vacuums don't remove dirt, toaster don't toast, ect.

Of course any reasonable person will demand a refund for a non peforming product regardless of the payed price. Lowes is most likely, like to many institutions in America, responding reflexively. They see a pattern of people returning appliances en mass so clueless managers assume customers are merely to dumb to use return policies responsibly simply apply binaryy logic to detour the problem. Logic along the lines of 'If we prohibit returns, then returns will stop'. Not realizing that the customers' behavior isn't the problem but rather a symptom of manufacturers selling severely deficient appliances that aren't even worth half the selling price.


On the other hand appliances like the Sharp microwave I recently purchased which outperforms every other microwave on the market has a "customer usually keeps this item" tag in its listing. There is no need to return an appliance that actually does its job.

Further the reviews for this oven prove that a well designed no nonsense BOL machine will meet customer satisfaction more often than expansive exotic gimmicks. When built to the laws of physics with the correct math applied an appliance will inherently do everything to perfection in its most basic rudimentary operation than the most complex features supposedly do. Ie, there is no need for turn tables, defrost settings, moisture sensors, microphones, fuzzy logic, magnetron cycling, convection fans, heating elements, LCD displays, inverters, ect, ect when the oven is actually engineered to reheat food.


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Post# 1196920 , Reply# 50   1/11/2024 at 10:52 by Gyrafoam (Wytheville, VA)        
Word is spreading---------

and the public is on to it. Much new stuff is junk right out of the box especially the "Singsong" (oh, shut-up----you know who I am talking about!) laundry stuff. The public does not understand why their "old" machines lasted for decades and the "new" machines barely make it out of warranty----- if at all. So much for better quality.
I am surrounded by people in the appliance repair business and none of them think that ANYTHING built today is better quality than in the past. SQ laundry equipment is good stuff-----but, they have their issues, too.

Now, I currently have a SQ Washer I bought (new) about a dozen years ago that has very low mileage. It is currently out of service with a bad timer and one of the tub supports has given way. She looks brand-new otherwise. I am not known to abuse the appliances. Can't say I have ever had a machine with a tub support that gave way.
Of course, ALL machines will eventually break down.



Post# 1196921 , Reply# 51   1/11/2024 at 11:01 by Gyrafoam (Wytheville, VA)        
Word is spreading---------

and the public is on to it. Much new stuff is junk right out of the box especially the "Singsong" (oh, shut-up----you know who I am talking about!) laundry stuff. The public does not understand why their "old" machines lasted for decades and the "new" machines barely make it out of warranty----- if at all. So much for better quality.
I am surrounded by people in the appliance repair business and none of them think that ANYTHING built today is better quality than in the past. SQ laundry equipment is good stuff-----but, they have their issues, too.

Now, I currently have a SQ Washer I bought (new) about a dozen years ago that has very low mileage. It is currently out of service with a bad timer and one of the tub supports has given way. She looks brand-new otherwise. I am not known to abuse the appliances. Can't say I have ever had a machine with a tub support that gave way.
Of course, ALL machines will eventually break down.

By the way, call me old-fashioned, but, If I am sold a defective appliance new out of the box, then I fully expect the store I purchased it from to make good on it immediately. All the good stores I know of, do. I am not about to wait for "warranty service" to answer their phone, or wait six months for a part.
We saw a man unload a brand-new "Singsong" refrigerator out front of Lowe's and literally dump it on the floor just inside the front door. He was very vocal about it. Apparently it had been delivered new that morning and by afternoon was still not cooling. The customer could not get satisfaction over the phone in a reasonable manner. So he brought it back for a refund. I'm sure he got it too because in a few days that refrigerator was in the "scratch and dent" section to pawn-off on some other shmuck, and the store was afraid of the bad publicity.


Post# 1196929 , Reply# 52   1/11/2024 at 13:18 by GELaundry4ever (Nacogdoches, TX, USA)        
speed queen

I'm so glad I get to use Speed Queen in my apartment. They do the job properly.

Post# 1196937 , Reply# 53   1/11/2024 at 17:03 by MattL (Flushing, MI)        
I'm sure there is more to that story-

Per Lowe's website:

 

Return Policy Exceptions

48-Hour Return Policy

    Return must be initiated with Lowe’s within 48 hours of delivery or the time of pickup at a Lowe’s location.
    Major Appliances - Refrigerators, freezers, washers, dryers, ranges, hoods, dishwashers, over-the-range microwaves, cooktops, wall ovens, washer and dryer pedestals.
    Utility Vehicles and Golf Carts - Must be returned to a Lowe’s store in the original state of purchase with original paperwork including title (if applicable).
    Exceptions:
        Major Appliances returned in original, unopened, undamaged, factory-sealed packaging may be returned within 30 days of purchase.
        Purchases made with Lowe’s Commercial Account (LCA), Lowe’s Business Advantage (LBA), Lowe’s Advantage Card (LAC), Lowe’s Business Rewards (LBR), Lowe’s PreLoad Plus Mastercard®, Lowe’s Lease to Own (LTO) may be returned within 30 days of purchase.

 



CLICK HERE TO GO TO MattL's LINK

Post# 1196951 , Reply# 54   1/11/2024 at 23:09 by panasonicvac (Northern Utah)        

panasonicvac's profile picture
We just had a thread not too long ago where user decodriveboy had problems with their Speed Queen and replaced them with an LG. The Speed Queen was less than 10 years old.

Post# 1196963 , Reply# 55   1/12/2024 at 05:52 by ozzie908 (Lincoln UK)        
@daveamkrayoguy

ozzie908's profile picture
Did you not recently buy a new washer? Did you get rid of the old one it replaced or didn't it work anymore? It just occurred to me you could use the old one for animal bedding etc thus saving your new machine !!

Post# 1196965 , Reply# 56   1/12/2024 at 07:13 by DaveAMKrayoGuy (Oak Park, MI)        

daveamkrayoguy's profile picture

OZZIE 908:

 

Yes, we got our new washer last year... The old one did work and I'd found a family to give it to who gave it to someone needing a new washer...

 

Well, the old one was too fancy just to only use it for that one speed, and the grass and hay all over that washer was cruel to do there, too...

 

So the stuff with the excessive amounts maybe I'll just have to take to a laundromat, seems as though we'd gotten away with it before--not ever gotten those "Oh, no, it's those DREADED PET PEOPLE!!!!

 

And two plumbing and even another electrical outlet there is too much...

 

 

 

-- Dave


Post# 1196966 , Reply# 57   1/12/2024 at 07:29 by ozzie908 (Lincoln UK)        
@daveamkrayoguy

ozzie908's profile picture
Ahh that was kind of you and yes until they ban you at the laundromat for being those dreaded pet people lol keep on going 😁

Post# 1197188 , Reply# 58   1/15/2024 at 15:28 by norgeway (mocksville n c )        
In my opinion,

All Speed Queen needs to do is go back to all mechanical timers, and put a flourescent or led light on the backsplash, Our local furniture store sells them as fast as he can get them in the store.


Post# 1199720 , Reply# 59   2/19/2024 at 21:45 by GELaundry4ever (Nacogdoches, TX, USA)        
laundry marketing

It would be better if laundry was marketing itself. Same with dishwashers.


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